Quality Management In Education Dr Manish Semwal

Quality Management In Education: Dr. Manish Semwal

Institutional Organizational Structure THE Management ______________________________________ Principal Bursar - Education’s Quality - Maintenance Assurance - Food Court HR/ Teachers - Cleaning training/ Publishing Finance Controller Security _________________________ VP ss IBDPC MYPS PYPC PYPS UNC _________________________. HODS Faculties Transportation

Mapping: Total Staff Total Guru Asst. Staff Karyawan

Infrastructure Ruan Guru Administrative Class rooms Kesenian Auditirum Clinic Godown Security post Coodinator office Supervisor Ketua Principal Office Library Toilet Bathroom Seminar hall Meeting room Dafter Control room Canteen Recording room Labs

Quality Objectives n n n n Maintain and improve the standards of world education, QMS and EMS Achieve full compliance with applicable quality requirements. Invest in specific Educational Projects to enhance quality of education. Improve communications, trust, and relationships with stakeholders on quality management and education. Make school as a learning community based on open standards, suggestions and improvements by stakeholders and affiliated organization for giving quality global education. Assist local schools network with their present global educational support and responsibilities through the provision of support and sharing to meet the more complex educational needs, Organize various educational & environmental activities, action plan and awareness program related to quality education and environmental conservation.

A Systemic Model of Education Axis of Processes Main Processes: Quality global education, Managerial Processes: strategic mng, quality mng, resource mng, performance mng, information mng, etc. Support Processes: maintenance, acquisitions, investments Axis of Services/ product Study Programs, Teaching- learning resources Counseling Contracts Axis of Needs/Requirements Knowledge Needs: competence, innovation, assistance in solving specific problems of stakeholders Axis of Furnishing Organization Human resources, infrastructure, information System and managerial mechanisms

The Methodology Legal/Official Aims: to create an adequate international and national framework meant to improve the quality of education in Indonesia and its compatibility with the International standards of performance. Principles Target Institutional responsibility. Cooperation with all parts of the educational system. Centered upon results. Institutional identity. Internal self-evaluation, institutional, of quality. External evaluation. Quality improvement. Three fundamental domains of organization and functioning in GMIS are taken into consideration in insuring the quality of education: 1. Institutional Capacity 2. Educational Efficiency (projection of objectives and results, and organization of the framework of learning accomplishment ) 3. Quality Management centered upon those strategies, structures, techniques and operations enabling the GMIS to demonstrate that it evaluates its performances of quality insurance and improvement, and its systems of information demonstrate the results of the learning and research processes.

A Systemic Approach of Educational Programs Planning – Implementation- evaluation Geographical Area Specific Domain Technology, Management, Tendencies Requirements of Competence The Needs and Requirements Subsystem Evaluation The Education Institution Subsystem Evaluation Specific Requirements of Competence Capability Leadership System The Programme of Study Subsystem Evaluation Specifications (Ed. Plans, Analytical Programms), and Requirements Leadership System The Process of Teaching and Learning Subsystem Evaluation Requirements of Competence Study Programme Offers Human and Technical Capability Policies and Mechanisms of Leadership (Planning, Control, Improvement Specific Competences Specifications and Requirements for the Teaching and Learning Process Specific Competences

Development Plan and strategies n n n Process improvement actions Quality Management system and improvement actions Service improvement actions with QMS Compliances Communication focus Record maintenance

Process applied to enhance quality n n n n Target Mapping. Awareness and involvements. Data collection and trend analysis Audits for improvements Communication Activities Review Performance of Staff Corrective action plan

Category of Output quality Review A = Category of Related Quality management System : - Adequacy of Work Instruction & Procedure. - Implementation of Work Instruction & Procedure. B = Category of Related Quality service to stakeholders: - Dimension. - Appearance. - Electrical characteristic/function. C = Category of Related to Resource. - Employee needed. - Employee competence - Support facilities. - Financial Needed.

Achievement Criteria of Output 1 = Poor 2 = Fair 3 = Satisfy If Achievement 0 % ~ 69% If Achievement 70% ~ 89% If Achievement 90% ~ 100%

Aspect Evaluation INPUT OUTPUT (Achievement) A B C 1 Result of Audit 3 2 2 2 Customer feedback 3 2 2 3 Process performance and service conformity 3 3 1 4 Status of corrective and preventive actions 2 3 2 5 Follow up actions of previous management review 3 2 2 6 Changes that could affect the QMS 2 2 3 2. 8(~3) 2. 3(~2) 2. 2(~2) Total (Average) Total Output (Achievement) : A = Related of Quality Management System Achievement : 2. 8 (Satisfy) B = Related of Quality services to Customer Requirement Achievement : 2. 3 (Fair) C = Related of Resources Achievement : 2. 2 (Fair) Conclusion : School get Grade Satisfy for Related Management System, and Fair for Related to Services & Related to Resources.

Example of Recommendation and suggestions 7 Recommendation for Improvement. 8 (Suggestion for Top Management) We have to improve and provide modern resources for teaching learning process and we need to upgrade and made innovative action plan related to quality services. 1. Upgrade Wi Fi services and speed. 2. Provide Projectors for all class rooms. 3. Design all activities as assessment. (Peer and self) 4. Enhance feedback system and evaluation of services and staff.

X = Dominant factor of problem in each input. - = No problem in each input, INPUT Area of Audit OUTPUT/Dominant Problem A B C 1 Internal Audit Top Management, Service, Curriculum, activities , services and all x X x 2 Surveillance Audit Top Management, IBDPC, SS, TP, labs - - - 3 The 2 nd Internal Quality Audit Top Management, Service, Curriculum, activities , services and all - x - 1 2 1 1 2 Total Dominant Problem of Audit Total Achievement Audit Result 2 15

INPUT Relevant Section OUTPUT ( Dominant Problem) A B C 1 Quality Education - X - 2 Delivery Teaching - X - 3 Responsiveness Responsibility - - X Total Dominant Problem of stakeholders Feedback 0 2 1 3 1 2 Total Achievement Customer Feedback 16

INPUT Relevant Area OUTPUT (Dominant Problem) A 1 Achieve number customer complaint. 2 Achieve Lot out 3 Zero easy mistake 4 Zero stakeholder’s complaint that it cause by outgoing inspection. B C ALL - X - SOME - X - VERY FEW - - X none - - - 17

Meeting Requirements During Relevant Section OUTPUT (Dominant Problem) A 1 Quality Education B C All Section - x - 2 Services All Section - - - 3 Communication All Section x x x 4 Authorization and Certification All Section - - - 5 Subcontractor CPAR Sub cont 1 & 2 - - - Total Dominant Problem of Corrective Action Status 1 2 1 3 4 Total Achievement Corrective & Preventive Status None is identified in internal audit 4 18

Target Relevant Section OUTPUT (Dominant Problem) A B C 1 Make quality improvement questioner to staff and Teachers. Quality Improvement - - - 2 Preventive schedule has done for 2013 for IB Evaluation and maintenance section Quality Improvement and maintenance x x x 1 1 1 Total Follow up Last Management Review 19

Scope Relevant Section OUTPUT (Dominant Problem) A Total Internal & External Change Influence QMS none B C 0 0 0 20

Complaint Mapping and Improvement Example: July 10 2013 Area of Complaint NO Resolved/ Considered/ Action Taken 1 Lost of items 52 2 Delivery of Report Card 3 Justified Unjustified 46 4 42 35 35 28 7 Quality of Food 18 18 02 16 4 Book Related 24 16 8 8 5 No of Activities 07 07 0 7 6 Participation in activities 05 05 0 5 7 Teacher Behavior Related to delivery of lesson 01 01 0 0 02 02 0 0 8 Physical Punishment Related 00 00 0 0 9 Health Related 02 02 0 0 8

1 2 3 4 6 7 to 8 8 th al He of ed ed at Re l el at on ed at es iti e ss le en t. R m y er liv el tiv ac tiv Ac ed at Re l d Fo o ar d s m ite t. C of r. R io in of av n io ish y lit of po r Re Bo ok No de un l. P ica ys Ph d la te Re 5 eh he r. B ac Te of st Lo Qu a at y er Pa rti cip liv De Complaint Areas 60 50 40 30 20 NO Resolved/ Considered/ Action Taken 10 Justified Unjustified 0 9

Overall Review Performance of faculty and staff (1 -3) Example: End of Term- May 2013 SN Competence /Behaviors Areas 1 2 3 4 5 6 7 8 Accountability Communication Customer Service Flexibility Judgment/ Decision Making Initiative Teamwork Quality Process Improvement Over All Overall Performance Rating 2. 75 2. 50 2. 75 2. 00 2. 44

Overall Performance Rating of Teachers and Staff Overall Performance Rating 3 2. 5 2 Over All Quality Process Improvement 1. 5 Teamwork 1 Initiative Judgment/ Decision Making 0. 5 Flexibility Customer Service ov pr Im s es oc Pr ity Qu al l Al er Ov en em w am Te t/ en dg m Ju t k or e iv at iti M io n De st cis In in ak ib i ex Fl om er g y lit ice Se ica Cu m m un ta Co un co Ac rv tio bi lit y n 0 Communication Accountability

Enriching school Quality Example: First term 2013 SN enrichment Aspects Number 1 PD Session PYP 22 2 PD Session MYP 23 3 PD Session IBDP 21 4 Teachers sent for Workshop DP & PYP 33 5 Teachers approved for online workshop 8 6 Teachers attended In-house workshop 25 7 Planning Meeting By Principal 14 8 Regional Workshops 2 9 National Symposium 1

Recent Achievements 1 Education Application Systems- 12 Organized meetings (MRR) 2 13 Renovation of School Ground 3 Wi-Fi speed (20 mbps from First media) Online resources and Library 14 Real Estate Inventory 4 New Books 15 5 Reduction in Electricity Uses 16 Ratio of Academic, Co-curricular and sports activities Reduction in lost and found cases 6 Students Result 17 7 Student Admission in various Universities New Students Admission in school 18 20 10 Maintenance of real Estate/ Transportation New Item Purchases 21 Alignment of IB and ISO 11 Teachers training/ Workshops 22 Enhanced Communication 8 9 19 Biological attendance for staff and teachers. Transport facility to the teachers Number of PD Session for training of teachers Continuous Improvement in academic

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