QUALITY MANAGEMENT COURSES Bio Med Online Gary

QUALITY MANAGEMENT COURSES – Bio. Med Online Gary Cheung Quality & Training Manager, Haematology – King’s College Hospital

Who are you? n n n Practising Quality Managers/Officers? Pathology Lab Managers Cytogenetics Lab Managers Molecular Lab Managers Joint responsibility Others

What do want from a QM course? n n n Cost? Time? Accreditation/certification/box ticking? Personal development? Quality Improvement? Other?

TYPES OF QM COURSES (With thanks & apologies to Ann Lockhart) n Full time (FT) n Part time (PT) n Distance Learning (DL) n e-Learning – interactive programs

SOME AVAILABLE COURSES n n n “Ulster”Certificate of Extended Practice in Quality Management (DL/e. L) “Greenwich” Quality Systems Management (DL/e. L) MSc Quality Management (FT, PT, DL) Diploma in Quality (PT) HNC Quality (PT + DL) Many others

IBMS Certificate of Extended Practice in Quality Management n n n Developed by Biomedical Scientists for Quality Officers/Managers within Clinical Laboratories Introductory level course to introduce a ‘new’ specialty and a ‘new’ learning environment “Suitable for Quality Officers” Delivered through the University of Ulster using Web. CT

IBMS Certificate of Extended Practice in Quality Management n Course structure – 6 modules 1. 2. 3. 4. 5. 6. Introduction to Quality Management Error Logging ISO Standards CPA Standards/Document Control Change Management Laboratory Audit

GREENWICH QUALITY SYSTEMS MANAGEMENT n n n Developed by Health. Care Scientists for Quality Managers within Clinical Laboratories Delivered through the University of Greenwich using Web. CT Includes 2 face-to-face workshops n n Introduction to Web. CT & Tutors Opportunity to give a formal presentation

GREENWICH QUALITY SYSTEMS MANAGEMENT n Content Summary Meaning of Quality 2. Quality AssuranceControl 3. Management Review 4. Accreditation 5. Internal Quality Audit incl. Audit Checklists 6. Customer Survey 7. Self AssessmentReflection. . QMGreenwich 1.

Declaration of Interests n n n I am a member of Biomed Online (Greenwich) Steering Committee I cannot compare Ulster/Greenwich course from direct experience, but. . I completed the Greenwich QSM course & the Ulster “Training Officers” course

Comparison Ulster Greenwich £ 650 £ 725/£ 650 CATS (MSc) 30 30 IBMS CPD Points 100 Duration 12 weeks Student: Tutor 100: 1 – 25: 1 12: 1 – 8: 1 Assessment 60 MCQ in 75 mins Quizzes, essays and project work Follow up advanced course? Yes Cost (out of date)

ULSTER STUDENT COMMENTS Ø Ø Ø I enjoyed the experience and would recommend it to all aspiring to be quality managers at whatever level within pathology It was a new but enjoyable experience to study online Overall a fair start, but room for improvement

GREENWICH STUDENT COMMENTS Ø Ø Ø I generally found the course very useful, particularly the audit section, and this will benefit my workplace as we had little experience of audit systems I found the concept and delivery of the on-line course very rewarding although hard work I am very enthusiastic about the role of such courses in the future education and professional development of Biomedical scientists and Health. Care Scientists in general

Advanced QM (Greenwich) 4. Introduction Anatomy of a job description: Activity 1. 1 How am I doing? : Activity 1. 2 Personal development planning 5. Activity 1. 3 (assessed) QM PDP 1. 2. 3. 6. 7. 8. 9. 10. Designing and implementing a quality management system in your laboratory A look at the quality management system (QMS) A changing approach to quality Breaking open the QMS Activity 2. 3 (assessed): A strategy for implementing a quality system and an evaluation of communication (project plan & report)

Advanced QM (Greenwich) 1. Introduction: Making change happen 2. Evaluation 3. Continual improvement 4. Activity 3. 3: (assessed) – Report on a Quality Improvement 5. Working together 6. About working together: Activity 4. 1 7. Supporting others 8. Establishing and maintaining co-operative working relationships 9. Developing people: Activity 4. 2 10. Activity 4. 3 Plan & run a training workshop (assessed)

MSc in Quality Management UNIVERISTY OF PAISLEY n Core modules n n n Quality Assurance and Management Systems Dynamics of Management Communication with Quality Appraisal and Measurement Information Technology Statistical Quality Control Project

MSc in Quality Management UNIVERISTY OF PAISLEY n Support Modules (2 from) n n n Materials & Quality Reliability Engineering Computer Aided Engineering Manufacturing Systems Non-Destructive Testing & Condition Monitoring Service Quality

MSc in Quality Management UNIVERISTY OF PAISLEY n Optional Modules (2 from) n Strategic Quality Management n Interpersonal Skills & Change Management n Software Quality Management & Advanced IT n Statistical Process Design n Operations Management n Managing Customer Service

MSc in Quality Management UNIVERISTY OF PAISLEY n Assessment n n At least 1 Summative Assessment for each module (Coursework) Final Examination for each module DISSERTATION PROJECT Course lasts – approximately 33 months

MSc in Total Quality Management & Business Excellence UNIVERISTY OF STIRLING n Course content n Human Aspects of Quality n Quality Systems & assessment n Performance Management & Measurement n Total Quality Management (TQM) n Systems Analysis n Business Process Management

MSc in Total Quality Management & Business Excellence UNIVERSITY OF STIRLING n Course content cont. n Relational Databases n TQM & Business Excellence n Business Process Management n Managing Service Quality n Enterprise Planning/Operations Management

MSc in Total Quality Management & Business Excellence UNIVERISTY OF STIRLING n Assessment n n At least 1 Summative Assessment for each module (Coursework) Final Examination for each module DISSERTATION PROJECT Course lasts – approximately 33 months

MSc in Managing Quality in Health Care University of Birmingham n 4 Core modules n Introduction to Health Care Quality n Health Service Management n Quality Measurement and Management n Choice of n Involving Consumers in Health Care Quality n Clinical and Professional Quality n Plus 2 additional modules n Dissertation Project

IQA Diploma in Quality n n Delivered on a part-time basis at various centres in the UK Scotland n Aberdeen College n Bell College n Glenrothes College n Kilmarnock College

IQA Diploma in Quality n Course content – 6 units D 1 - Introduction to Quality D 2 - Quality Management D 3 - Quality Tools & Techniques D 4 - Communications & Project Management D 5 - Project D 6* - Quality & Environmental Management D 7* - Information Technology & Quality Management

IQA Diploma in Quality n n n Units D 1 – D 4 are mandatory and delivered over 1 semester (15 weeks) Unit 5 – Project is student centred Units 6 and 7 are optional so student must chose one

IQA Diploma in Quality Assessment n One summative assessment per unit except D 5 n Followed by an end of semester examination n PROJECT – D 5 n Award n IQA Diploma in Quality n 130 CATS at level 4 All units must be completed within a 6 year time frame n

HNC Quality James Watt College Business & Management Quality n Part time – 2 evenings/week for 2 years or Distance Learning n 7 modules plus Project n Assessments n n n Summative Coursework Closed and/or Open Book Presentations