Quality Assurance Systems QMS The UEF s experience Yohama

Quality Assurance Systems: QMS: The UEF’s experience Yohama Puentes HEI ICI project: End seminar 25. 11. 2015

Content 1. Quality Management Systems – Quality Assurance System (QMS) – ISO 9001 2. QMS of University of Eastern Finland – – Aims of QMS at UEF – Quality Organization and Tools – 3. Background Quality Manual QMS at University of the Andes 25. 11. 2015 2

1. Quality Management System (QMS) “A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance” • Organizational structure • Policies • Procedures • Processes, and • Resources Quality Management 25. 11. 2015 3

Quality Management Ensures that a product, organization or service is consistent. Main components: • Quality planning • Quality assurance • Quality control • Quality improvement • Increase customer confidence and a university's credibility, • Improve work processes and efficiency, and • Enable university to better compete with others. 25. 11. 2015 4

ISO 9000 series • Best known International Standard for Quality Management • ISO 9001 is the most popular • Determines the requirements for QMS: 1. Core processes 2. Control of documents 3. Control of records 4. Internal audits 5. Control of nonconforming products 6. Corrective action 7. Preventive action 25. 11. 2015 5

2. QMS of University of Eastern Finland Background and the European context. . . 17. 3. 2018 6

How QMS started at the University of Eastern Finland? – The University of Kuopio (UKU) received the quality audit certificate of FINHEEC. – The UKU also received ISO 9001 certificate for the QMS of its teaching process. – The University of Joensuu (UJO) had agreed to participate in the FINHEEC audit in 2009. • UEF began operations in 2010 and was audited by FINHEEC in Dec. 2010. • Next audit will be in 2016. 17. 3. 2018 7

QMS at UEF and the Bologna Process • The • EU University Act – The Finnish legislation – EHEA (- EUA) • The Ministry of Education • Fin. HEEC – The national audit manual 2006 -2011/2011 - • FINEEC – The national audit manual 2015 -2018 2017 17. 3. 2018 8

Bologna Declaration The Bologna Process Berlin communiqué 2003 - Proposed EHEA - European degree system Bergen communiqué 2005 By 2005 national quality assurance systems should include: accreditation, certification or comparable procedures London communiqué 2007 Leuven & Louvan la –Neuve communique 2009 Min. Edu Fin: Korkeakoulutuksen laadunvarmistus 2004: 6 (Quality Assurance in Higher Education) EHEA: Standards and Guidelines for Quality Assurance in the European Higher Education Area 2015 17. 3. 2018 9

Aims of QMS at UEF – to offer tools for: • the continuous development of the main processes of the university; • goal-setting and monitoring of the fulfilment of the strategy; – to help: • the new faculties and departments to organize and to decide on their new practices. • create joint practices and to clarify the management processes; • train the staff in new tasks and functions; – to disseminate good practices through quality manuals, audits and management reviews; 17. 3. 2018 10

Strategic management and quality management Mission Vision Values Customer requirements Stakeholder requirements • Finnish Society • Ministry of Education Strategic management Management of Resources Enhancement of staff competence Risk management • Students Management´s responsibility Commitment to the quality management system and the continuous improvement of process Customers Staff Measurement, analysis and improvement of process. Satisfaction • International scientific community Social interaction • Commerce and industry • Public sector administration Input Research Teaching Support processes Product Output Image Reputation Visibility 17. 3. 2018 11

Quality Organization at UEF • University Board (highest decision making body) • UEF leadership group (highest planning body) • The board for: – Evaluation, guidance and Development of teaching – Committee of research (planning and guiding bodies). Chaired by Academic Rector • Quality Manager (full time) • Quality Coordinator (part time) • Quality Officers (part time, in each department, school, institute, work with the quality manager) 17. 3. 2018 12

Quality Tools at UEF… • Quality Manuals (common language, common rules) • QMS web pages • Management reviews – Carried out annually by leadership group – Assessing opportunities for improvement and need for changes – Includes results of audits and evaluations and also from the feedbacks 17. 3. 2018 13

Quality Tools at UEF… • Internal and external audits – Feedbacks – FINEEC • Evaluation of the process: national, international and discipline specific • Benchmarks: internal, national, international • Training: staff and students know the basic principles of QMS – general quality training for staff – special training for quality officers, leaders and managers – audit training for auditors and student auditors – Basic Principles of QMS – course (1. 5 ects) (in web) 17. 3. 2018 14

Quality Manuals 1. Management, strategy, mission, vision, organisation 2. Resources n Staff n Working environment, equipment, safety n Funding 3. Processes n Key Prosesses n Core Processes n Support Processes 4. Evaluation and Improvement n Audits (external, internal) n Evaluations (national, international) n Analysis of the data and improvement of activities n Management reviews 17. 3. 2018 15

QMS of teaching • Course Feedbacks (every year/every three years) • Feedback survey by teachers • Summary of the obligatory course feedback questions is compiled at the unit level – Course feedback systems of the units are described in quality manuals 17. 3. 2018 16

QMS of research 1. Sole. Cris-data collecting sytem (publications, 2. 3. 4. 5. 6. seminars/congresses etc. ) Research Council (for Evaluation and Development of Research) Committee on Research Ethics => Good Science Practice Feedback system for doctoral students Doctoral Programmes in Doctoral Schools HR excellens in research 17. 3. 2018 17

3. Work on QAS at University of the. Andes • Result 4: Forestry and environmental education assessment and evaluation systems (teaching and learning) for core group teachers, working proposal for evaluation of education guidelines according to the government procedures, and improved support from curriculum and curricula administration Activity: Development of a QAS and process forestry and environmental education according to the government guidelines and in consideration of international standards with special attention to pedagogical methods and ICT use 17. 3. 2018 18

3. Work on QAS at University of the. Andes • Current situation at ULA: – There is nothing related to QMS at ULA – Some internal audits are carried • QAS activities within the project - Assessment of available information on quality assurance systems - Stakeholders analysis for quality of education (teaching and learning) - Student’s feedback for teaching quality improvement - Quality group establishment 17. 3. 2018 19

Thank you for your attention! yohama. puentes@uef. fi In collaboration with Sirpa Suntionen sirpa. suntioinen@uef. fi www. uef. fi