QUALITY ASSURANCE SYSTEM FOR CSOs Bosnian Experience Aida Daguda Civil Society Promotion Centre, Sarajevo TACSO conference Ohrid, 14 -15 June 2011
A little bit of history. . . 2004 & 2005 • Workshop delivered by NCVO (National Council for Voluntary Organizations, UK) • Translated and published “Approaching Quality: a guide to the choices you could make” • NGO coalition “Kvalitet. ba” (Quality. ba) 2006 – 2010 • Exploring different quality approaches • Cooperation with SMART, CNVOS, Institute for Standardization and metrology of Bi. H
We have started! • 2009 - start of implementation of Pilot Phase by CSPC, supported by USAID and in cooperation with SIQ • “Slovenian model” accepted – NGO Quality Standard 2008, based on the ISO 9001: 2008 standard and some foreign systems designed exclusively for NGOs
Pilot Phase participants ADI, Sarajevo Mozaik, Sarajevo Plava sfera, Banja Luka DON, Prijedor Ključ budućnosti, Ključ OKC, Banja Luka Infohouse, Sarajevo LDA, Mostar IBHI, Sarajevo CGS, Livno Vesta, Tuzla SIRL, Sarajevo FDL, Sarajevo CIPP, Zvornik CPCD, Sarajevo
Local knowledge base • 23 certified Internal Auditors of Quality Assurance Systems for NGOs • 10 certified Managers of QMS (Quality management System) in NGOs, and • 10 certified QMS Leading Auditors in NGOs • Experience and knowledge from study visit to Slovenia
What are we doing now? Quality for CSOs initiative is attached to Resource Center: 1. Organized 7 introductory workshops (more than 200 CSOs participated) 2. Public call for CSOs interested to participate in first “Q round” (70 CSOs applied) 3. “Scanning” of 32 CSOs finished 4. RC will deliver 8 workshops to CSOs, in cooperation with Institute for Standardization of Bi. H
Next steps • Certification? • Promotion (CSOs, government, donors, businesses, general public) • Spreading of the intiative to larger group of CSOs • Cooperation with similar initiatives in the region
Thank you! Aida Daguda Civil Society Promotion Centre Kalesijska 14, 71000 Sarajevo www. cpcd. ba www. civilnodrustvo. ba e-mail info@cpcd. ba
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