QBNet Incidents: n. Nonconformities n. Corrective and Preventive Actions
n The module may be No Conformidades configured: – Acciones Preventivas Oportunidad de Mejora ¨ With different types of participants ¨ The workflow is fitted to each Organization convenience ¨ Is possible to define for each installation the procedure to attend and incident. ¨ And much more, what lets without our technicians assistance maintain the module fit to your necessities
Objective of the Module n To solve the treatment of ¨ Nonconformities ¨ Preventive Actions ¨ Service Request ¨ Improvements Suggestions n Access the information when cases are in process and/or closed n To show statistical Information
Thematic n Advantages n Workflow n Management ¨ ¨ Views and samples ¨ n Access to the cases that each user should attend Closing a case Statistical information
Advantages n Information security n Communication and Pursuit n Automatic Information of Pending n Records of Non Quality Cost n Statistics to ¨ Measure the cost and performance of the organization ¨ To improve the processes
Participants Verification Effectiveness and Satisfaction Assigned Actions Responsible Coordination Requirement The treatment closes with the Team Leader, Senior Coordinator and Client conformity Those assigned to solve the actions respond to the Team Leader The Team Leader should solve or to distribute the actions General Coordinators or oriented to a Process, Resource or a Product Any internal or external client begins the case
Nonconformities contingents actions The Team Leader opens only the necessary actions to solve the case It is operated in A participative manner
Incidents Workflow • Nonconformitie • Creation Coordinator Takes The Case Coordinator Case Cancelled Follows Treatment
Workflow – Coordinator Treatment Coordinator Closing the case Resolution By Knowledge Database Internal Treatment Assign Team Leader Treatment
Workflow –Treatment of the Team Leader Closing the case Team Leader Resolution Assign people to Attend the case: Assign Responsible By Knowledge Base or his own experience Investigation Immediate Action Corrective Action Implementation Effectiveness Verification
Workflow – between the Team Leader and Positions Assigned Team Leader Investigation Immediate Action The processes among Main Responsible and Assigned implies: Corrective Action • Team Leader coordination • Assigning predicted cost • Closing of each action • Closing the case Implementation Verification
Workflow – Closing the Case The Team Leader Signed and Close the NC • Creator loads the client's answer. • The system calculates Client’s perception of satisfaction Senior Coordinator Knowledge Database
Acceptance and-or Rejection n For each assignment those involved can reject or to accept the appointment. n In the case of rejecting the assignment, the case comes back to the Team Leader so that another person is designated n When the action is concluded, it passes to the Team Leader. n The Team Leader can accept or to reject the report n If the report is rejected, comes back to the responsible to implement the corrections. n Automatic Messages are sent The Coordinator that accepts the case can solve the case by himself or to designate a Team Leader.
Acceding the pending cases
Treatment and Resolution - Contingent Actions Information of condition and responsible The Team Leader designates the responsible for each action he consider necessary to solve the case.
The system shows the documents involved in the Corrective Action The responsible should complete the fields of the form and sign to send it to the Team Leader
Investigation action
Closing a Case The final report, feeds the Knowledge Database. the perception of Customer Satisfaction is calculated
Closing n Once the report is accepted by the Team Leader it goes to the Senior Coordinator approval (if this function was open). n When Nonconformity is closed: ¨ ¨ n A form is send to the client to inform his perception of satisfaction. Received the answer, it is load in the form case Then the Nonconformity becomes historical and is included in the Knowledge Database
By the searcher engine the analysis of the behavior among dates, products, suppliers, customers, processes, text, type of action, etc. Using the searcher engine provides a cross-functional, integrated view of your organization, including its activities and its business processing.
Incidents Statistics – Nonconformities
ISODOC is a brand registered INPI Act. 2135683. The Product is Copyright N° 56876/2000 y N° 744419/97 • Questions? • Wants a pilot? • or watching a demo via Web contact: soporte@ladi. com. ar Aprahim 17/43 TE 09 -772 -8629 Raanana – Israel E-mail : soporte@ladi. com. ar www. ladi. com. ar Cerrito 1070 Piso 3 (1010) TE: 5411 -4811 -9974 Buenos Aires - Argentina
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