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Putting Experience to Work – Heritage — Over 40 -year B 2 B focus (Formerly Boise Office Solutions) – Fortune 500 company – Stability — $7 billion 44 Years In B 2 B – Recognized as the most experienced national business products supplier 22 22 – 900+ retail stores – Supply chain leader with nationwide distribution Years In B 2 B Staples Office Depot – U. S. and International operations • Canada, Mexico, New Zealand, Australia, European Union 1 Office. Max
Agenda • • Office. Max Invests in Georgia Introductions Why Office. Max? About Office. Max…. Proposal highlights Implementation strategy Questions Open discussion Number of employees working in retail stores 543 Number of retail stores 31 Number of employees serving business' needs 135 Employee paid state taxes 2010 $735, 940 State sales tax paid by Office. Max 2010 $7, 938, 073 State taxable wages in 2010 $17, 210, 247 Source: Office. Max data as of June 1, 2011 © 2010 OMX, Inc. 2
Office. Max Local Key Statistics Customer Fulfillment Center (Smyrna) Employees 135 Delivery Drivers 16 Warehouse Square Footage 125, 000 Number of Skus in Warehouse 12, 690 Fill Rate 98. 7% Stocked Items Fill Rate 99% Next Day Delivery Percentage (stocked items) 99% Order Cut Off Time 4: 30 PM Number of Retail Stores in Georgia 31 Desk Top Delivery Available (Standard) Emergency Order Service Available Yes Centralized Bulk Delivery Available © 2010 OMX, Inc. Yes 3
Top Reasons for Why Office. Max? Savings Compelling financial reasons to partner Structure Flexibility to build programs that meet diverse, state-wide needs Service Dedicated team of resources for the State of Georgia Support Corporate team dedicated to State government vertical market 4
Office. Max Recognition 2009 Spend Management Excellence Award 2008 Platinum Supplier 2008 UHC Supplier of the Year 2009 CEO Diversity Leadership Award 2009 E&I Supply Partner of the Year 2009 Supplier of the Year 2009 National Corporate Partner of the Year © 2010 OMX, Inc. 2010 SQM World Class Customer Service Award 5 2009 Top Supplier
Program Overview © 2010 OMX, Inc. 6
Program Scope and Structure All General Office Products (Excluding Paper and Toner Products) Dedicated Field Representation Dedicated Customer Service Team Flexible Order Entry Methods • Team Georgia Marketplace • www. officemaxsolutions. com • Phone, fax, and email • Retail Stores Proactively Working Together with You Confidential and Proprietary Information © 2010 OMX, Inc.
Program Overview • Core List of Top 600+ items net priced - Items identified online with an orange “C” • 62% off General Office Supplies Full Line Catalog (Non-Core Items) • Orders can be placed via Team Georgia Marketplace, Web, Phone or Fax • Next Day Delivery on orders received by 4: 30 PM • Returns can be made online or via a call to Customer Service © 2010 OMX, Inc. 8
Program Overview continued… • Numerous Environmental Products available • Retail Connect – Same discounts in store as you pay online through our Business to Business Website or Sci. Quest Platform • Each Entity participating in the State Contract for Office Supplies will have a dedicated Account Executive assigned • Quarterly Business Reviews © 2010 OMX, Inc. 9
Retail Connect • Retail Connect Cards – “Best Price Logic” Contract or store whichever is lower State of Georgia Customer 0000 -012345678 – Contract pricing on the spot – State ID must be presented – Pcard accepted – Distribution Coordinated through Agency Procurement Officers And College/University Procurement Officers • Reporting available for all purchases done in the retail store – Allows you to control costs and report savings through each touch point Your local Account Executive will get your cards ordered © 2010 OMX, Inc. 10
Office. Max’s Environmental Initiatives • Focus on reducing waste by reducing consumption • Focus on reducing energy consumption −Green Mondays −Reusable −More −No Tote Program efficient lighting at our stores idle policy • Environmentally preferable products and services − We stock over 4000 environmentally preferable products − Automatically setup EPP shopping lists Confidential and Proprietary Information © 2010 OMX, Inc.
State of Georgia Account Management Team Tim Jackson VP of Sales Chuck Thain District Sales Manager 7 Sales Representatives Todd Mc. Bride National Account Manager Additional Support Staff Greg Ragnow VP of Sales Hardy Myers District Sales Manager Andy Braselton Director of Business Development Terone Harris Director of Business Development 2 Sales Representatives Pam Healey District Sales Manager Trae Roby Sr Director Gov’t Sales Tony Liquori Director of Higher Education Sales 1 Sales Representative © 2010 OMX, Inc. 13 Rob Magneson Director of Operations Gary Schepers Operations Manager Amber Wolfe Distribution Manager Mike Perry Delivery Manager
Initial Contact From Office. Max…. Ordering Guide Confidential and Proprietary Information © 2010 OMX, Inc.
Order Placement Option 1: Team Georgia Marketplace Centralized Ordering - Punch Out to Office. Max B 2 B web site www. officemaxsolutions. com Option 2: Office. Max Solutions Website www. officemaxsolutions. com NOT www. officemax. com Total Web Functionality - Personal Shopping List capability - Order Confirmation, History and Tracking on the site Online Customer Service available © 2010 OMX, Inc. 15
Online Management Features and Tools Enforce your business rules Set Budgets Live Inventory Live On-Line Assistance Multiple Department ordering Shared or Personal shopping lists Robust Data Capture and Analytics © 2010 OMX Inc. 16
Best Value MANAGING SPEND WHILE MAINTAINING QUALITY • Look for the Best Value logo • Best Value alerts you to comparable lower cost items • $250+ Million in transactions in 2011 • Reporting allows you to track enduser © 2010 OMX, Inc. 17
Compliance & P. I. N. Technology • Tracking purchase activity down to the user level – insights ensure everyone gets the value of the contract price © 2010 OMX, Inc. 18
The Office. Max Goal… Is not simply to be the best office products supplier you have worked with… Our goal is to be THE best supplier you have ever partnered with. Period.