PUM Netherlands senior experts Entrepreneurs for entrepreneurs Akash

PUM Netherlands senior experts Entrepreneurs for entrepreneurs Akash Singh 15 maart 2018

Agenda Why SMEs need support About PUM § § § § scope organisation position clients senior experts expertise global impact our results Five cases In short 15 March 2018

Position of SMEs Mega enterprises (>1, 000 fte) Large enterprises (251 -1, 000 fte) SMEs (11 -250 fte) Micro enterprises (1 -10 fte) 15 March 2018

SMEs are key for economic growth SMEs contribute to employment and GDP 65% 51% 55% 39% 31% Employment 17% GDP High income countries Middle income countries Low income countries They are a main source of new products They generate tax revenues They supply larger corporations with services 15 March 2018

But … SMEs lack a number of things Management capacity § because of their small size Financial resources to afford costly services § finances, HR, legal, training Know-how § they don’t know what they don’t know 15 March 2018

SMEs’ gap in know-how 15 March 2018

PUM aims to fill the know-how gap 15 March 2018

About PUM Netherlands based organisation advising SMEs to grow their businesses in 70 developing countries and emerging markets working with senior expert volunteers who have gained 30 years professional experience giving advice on the work floor 15 March 2018

Our scope serving more than 2, 000 customers per year in 70 countries in 75 sectors of the economy 15 March 2018

Our organisation headquartered in The Hague 125 voluntary staff members § sector coordinators (matching) § country coordinators (acquisition) 42 permanent staff members 250 local representatives 3, 200 senior experts 15 March 2018

Our position complementary to the market (for business consultancy) subsidised by the Dutch authorities member of the European sector organisation CESES linking pin with the Dutch business community (‘business links’) 15 March 2018

Our clients 80% SMEs 20% SME supporting organisations incapable of paying commercial consultants (‘enabling environment’) at least 2 years in business organisations > 50% locally and privately vocational education, practical owned training environment, energy, water, Supporting infrastructure, etc. organisations authorities: regulation & facilities regarding the private sector SMEs 15 March 2018

Our senior experts over 30 years of professional experience employed, retired, or sold own business entrepreneurs, specialists and/or managers independent, without ulterior motives with a relevant network and a broad vision capacity to improvise speaking at least one foreign language 15 March 2018

Our expertise Tourism, Hotels & Catering Civil Service & Government 300 Agriculture & Horticulture Paper, Cardboard & Packaging 250 200 Transport & Logistics Business Support & Mgt. Stockbreeding & Fisheries 150 100 Financial Institutes Food & Beverages Production 50 0 (Electrical) Engineering Publishing & Printing Training & Education Metal Industry Wood Trade & Processing Chemical & Synthetic Materials Trade Energy, Water & Environment Healthcare Building & Construction Trade Textile & Leather Total # of projects (2010): 2099 15 March 2018

Our global impact Latin America (285) Asia & Middle East (730) Central & Eastern Europe (410) Africa (674) Total # of projects (2010): 2099 15 March 2018

Our results More profit More turnover Higher efficiency Lower cost price Better market position HRM issues solved Happy customers! 15 March 2018

Five different cases 15 March 2018

Case 1, Morocco The client § Hotel Club Val d’Anfa § 140 rooms, 172 staff § Casablanca, Morocco, Africa The question § How can the business management of the hotel be modernised? 15 March 2018

Case 1, Morocco The expert Tonnis van Heuvelen Consultant, general manager of various large hotels The answer Bookings on the Internet Automation of office functions (e. g. reception, accounts) Automation of the rooms (e. g. credit card locks) Monthly meetings between management and heads of departments Expand conferencing facilities 15 March 2018

Case 2, Egypt The client Port company Ship & Crew New company, 100 employees Alexandria, Egypt, Africa The question How can management be improved? 15 March 2018

Case 2, Egypt The expert Steef Bronwasser Former Director of Amsterdam Port Authority The answer Draw up job descriptions System of job evaluation Greater structure in management meetings (checks, reports) Delegation of duties Business Links with the Netherlands 15 March 2018

Case 3, Ukraine The client Dairy firm MTK Processing farm milk into various dairy products Lugansk, Ukraine, Europe The question How can the quality of the dairy products be improved? How can the plant’s production capacity be increased? 15 March 2018

Case 3, Ukraine The expert Gert van Jaarsveld Production Manager at dairy firm Campina The answer Improved management of bacteria cultivation Purchase of 2 nd-hand equipment through business link Improved hygiene and working conditions Introduction of new packaging line 15 March 2018

Case 4, Uganda The client Rose nursery, Ugarose Flowers 6 hectares of land, various breeds of roses Kampala, Uganda, Africa The question How to reduce the numbers of diseased/dead roses during processing? 15 March 2018

Case 4, Uganda The expert: Jaap van der Does Director / proprietor of a rose nursery The answer Training in how to combat diseases Advice on feeding and spraying roses Experiments in breeding roses in a copra medium Instead of 20, 000 euros in losses, monthly profits 15 March 2018

Case 5, Bolivia The client Para Ti chocolate factory Sucre, Bolivia, Latin America The question How can production be increased? Advice on product development Advice on export opportunities 15 March 2018

Case 5, Bolivia The expert Gerard Dominicus Manager at Droste chocolate factory The answer Purchase second-hand equipment Introduction of ‘VIP chocolates’ Recycling of production waste Business Link and training in the Netherlands Improvement of management structure 15 March 2018

In short: the power of PUM Filling the know-how gap of SMEs in developing countries and emerging markets Sending out Dutch senior volunteers with a wealth of knowledge, experience, network connections and enthusiasm to SMEs in 70 countries worldwide offering advice in almost every field through short, customized projects on the workfloor with a direct impact on business performance 15 March 2018

Details of Program Min 10 working days Max 20 working days International travel cost paid Local cost such as accommodation, food and daily travel to be paid by business To identify the specific need of the business Demonstrate commitment from owner

Is this value for money? This a two weeks mission It will cost PUM approximately R 50, 000 in expenses It will cost R 160, 000 for a private practice working for 14 days at R 2000 per hour Our Total package value is approximately R 210 000 The Beneficiary pays for accommodation and subsistence. 14 days x R 500. 00 (estimate) per day = R 7, 000. 00

What are the requirements? SMME Company to have 15 -100 staff 2 years in operation Turnover and Balance Sheet information to submit (2 year AFS) Locally owned

Manual application process Meet Criteria Complete application Expert matched (in Netherlands) Acceptance Arrival Assignment

Local Case Studies Freys Foods African Link Black Balance Kiki’s Mozimax Nuron RAPS Smith & Winfield Cubical solution Iqlaas Foods Saddler Belts Rock Solid Industries Rocket Works AJ Products SA Demolishers SBS Tanks

Thank you for your attention! www. pum. nl