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Publications and data from international organisations z OECD - Organisation for Economic Co-operation and Publications and data from international organisations z OECD - Organisation for Economic Co-operation and Development z IEA - International Energy Agency z IMF - International Monetary Fund z World Bank z Eurostat z United Nations including sub-bodies z National Statistical Offices

Publications and data from international organisations Books and reports Periodicals subscriptions Standing Orders Publications and data from international organisations Books and reports Periodicals subscriptions Standing Orders

Publications and data from international organisations Books and reports Periodicals subscriptions Standing Orders Printed Publications and data from international organisations Books and reports Periodicals subscriptions Standing Orders Printed E-books Online

Publications and data from international organisations Academia - HE Corporate Government sector Individuals Publications and data from international organisations Academia - HE Corporate Government sector Individuals

Publications and data from international organisations Academia - HE Corporate Government sector Individuals Libraries Publications and data from international organisations Academia - HE Corporate Government sector Individuals Libraries Departments Individual users

Publications and data from international organisations Classic distribution chain IGO or NSO Bookseller - Publications and data from international organisations Classic distribution chain IGO or NSO Bookseller - Local Agent End user

Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation

Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Organisation Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Organisation can now communicate directly with the end user and vice versa

Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Organisation Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Organisation can now communicate directly with the end user and vice versa Online shopping means that the role of the local agent can be dispensed with

Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Organisation Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Organisation can now communicate directly with the end user and vice versa Online shopping means that the role of the local agent can be dispensed with E-books and online portals negate the delivery problem and meet the users demands of ‘must have now’

Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation Publications and data from international organisations Factors influencing the distribution chain Internet Globalisation

Publications and data from international organisations Factors influencing the distribution chain Globalisation Barriers which Publications and data from international organisations Factors influencing the distribution chain Globalisation Barriers which worked in the local agents favour have been removed

Publications and data from international organisations Factors influencing the distribution chain Globalisation Barriers which Publications and data from international organisations Factors influencing the distribution chain Globalisation Barriers which worked in the local agents favour have been removed Vastly improved communications - especially the web and e-mail

Publications and data from international organisations Factors influencing the distribution chain Globalisation Barriers which Publications and data from international organisations Factors influencing the distribution chain Globalisation Barriers which worked in the local agents favour have been removed Vastly improved communications - especially the web and e-mail Payment barriers have been removed with cards and electronic banking

Publications and data from international organisations The demands of the customer Publications and data from international organisations The demands of the customer

Publications and data from international organisations The demands of the customer Greater awareness as Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage

Publications and data from international organisations The demands of the customer Greater awareness as Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage Requests for statistics on specific issues

Publications and data from international organisations The demands of the customer Greater awareness as Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage Requests for statistics on specific issues Expect the information immediately

Publications and data from international organisations The demands of the customer Greater awareness as Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage Requests for statistics on specific issues Expect the information immediately Require bespoke products

Publications and data from international organisations The demands of the customer and questions arising Publications and data from international organisations The demands of the customer and questions arising • missing data • accuracy of data • periodicity and updates • methodology • differentiation between micro and macro data

Publications and data from international organisations Can the bookseller meet these demands? No Yes Publications and data from international organisations Can the bookseller meet these demands? No Yes

Publications and data from international organisations Can the bookseller meet these demands? No Carry Publications and data from international organisations Can the bookseller meet these demands? No Carry on selling books Yes

Publications and data from international organisations Can the bookseller meet these demands? Adapt to Publications and data from international organisations Can the bookseller meet these demands? Adapt to meet new technology E-books Print-on-demand Online delivery Deliver customised data Forge relationships with data providers