Public Reform in Portugal Structural Reform of the Central Administration – the PRACE Building a New Model of Public Service Delivery – The e-Government Strategy and the Simplex Program
Structural Reform of the Central Administration – the Objectives Ø Rationalize the Central Administration by adapting it to the presents missions and Government Program Ø Reinforcement of strategic functions – Studies, Evaluation and Control Ø Reinforcement of regulatory and supervision functions Ø Rationalization or outsourcing of productive functions
Structural Reform of the Central Administration – the Objectives Ø More flexibility and better communication – shorter chains of command, assignment of project teams, reinforcement of TIC Ø Clarification and settlement of de-concentrated services (NUTs II) Ø Enhance the proximity with citizens - call centres, internet, one-stop agencies or multiskill services at sub-regional and local level Ø Simplification and reengineering of administrative procedures
Structural Reform of the Central Administration – Main concepts Regulatory and Supervision Functions Operational Missions Productive functions and services delivery
Structural Reform of the Central Administration – Main concepts Support Functions Strategy, Planning and Control Resources Management
Structural Reform of the Central Administration – Guide lines Strategy, Planning, Evaluation, plus International Affairs Control and Audit One body per Ministry - GPEARI Empowerment of the existing Inspective bodies
Structural Reform of the Central Administration – Guide lines Management Resources (budget, financial and cost accounting, HR, legal aid, car fleet , acquisition goods and services, archives, information and communication systems, etc…) Empowerment of the existing common structure in each Ministry – SG Organization of partnership services Outsourcing
Structural Reform of the Central Administration- de centralised Services Before Actually 5 NUTs II, 30 different models of territorial organization 2 models planning and social, economical and environmental coordination 18 Districts, security issues, civil protection taxes and social security
Structural Reform of the Central Administration - RESULTS less Public Bodies - 69 less Departments/Divisions - 1307 - 24, 9% less top/middle Managers - 26, 2% - 1468 -24, 7%
And also ü In terms of partnership service: Several pilot projects within Ministries and The National Agency for Public Procurement ü In terms of simplification and reengineering of citizens related process: Several initiatives in the frame work of the Simplex Programme
Building a new model of Public Services delivery- The main objectives Ø Ø More trust in public departments and civil servants on the part of the Portuguese people More competitive business More rationalisation and efficiency in the Public Administration More public service culture – because and for the citizens
The SIMPLEX Programme An ongoing process, supported by information and communication technologies A responsibility of all Public Administration Bodies, coordinate by the Agency for Administrative Modernization
The SIMPLEX Programme Some examples n Social Security direct n On-line civil service retirement n Health 24 n Electronic doctor’s appointments
The SIMPLEX Programme Some examples n Net Jobs n Public Jobs Exchange n Higher Education Application n Professional Insertion of Graduates
The SIMPLEX Programme Some examples n On the Spot Firm n On the Spot Trademark n Search and electronic submission of Industrial Property acts
The SIMPLEX Programme Some examples n The Business Portal (Business Online, Simplified Business Information, Permanent Certificate, …. ) n The Public e-Procurement Programme n The electronic Invoice
The SIMPLEX Programme Some examples n n n n 9 Citizen Shops (in the main cities) 77 Contact Points The Citizen Portal Electronic Tax Returns The Citizen Card The Portuguese Electronic Passport The Single Vehicle Document
But, as we said, it’s an ongoing process One of the main challenge is to assure the interoperability of the various institutions’ services Therefore providing a set of standards, rules and procedures into the different Public Information Systems So that they are able to communicate with each other
So was created The Common Framework of Services - A platform for the interoperability of the different public departments The Common Knowledge Network - A starting point for Public Administration bodies to share and exchange experiences
But, as we said, it’s an ongoing process For 2008 189 initiatives were defined 89 Addressed to improve the relation between P A and citizens 79 Aimed to eliminate bureaucracy for business companies 21 Addressed to better efficiency and reduction of cost in P A
The actual challenge After a multitude and variety of initiatives The need to build a comprehensive framework, a global view for citizens
For more information www. ama. pt www. dgaep. gov. pt
Thank You
Скачать презентацию Public Reform in Portugal Structural Reform of the
1d621e97f9356598eaee2fcf0b9cfc81.ppt