Public Private Partnerships Microsoft partnering with Governments Society

Public Private Partnerships Microsoft partnering with Governments, Society and Industry Joep van Leersum Regional Business Development Manager Government Microsoft Middle East & Africa Nabil Medkouri Marketing Manager Microsoft Morocco E-administration workshop Rabat, 23 -24 March 2003

• Challenge for Governments • Modernizing Government Services • Strengthening economic development • Meeting broader societal goals • Questions & Answers Agenda

Challenge for Governments “Build competitive and dynamic knowledgebased economy, capable of sustainable economic growth with more and better jobs and greater social cohesion”

Challenge for Governments Modernizing Government Services Meeting broader societal goals Strengthening economic development

Modernizing Government Services Governments Today: Disconnected Islands One interaction to accomplish a task… Traditional Interactions: Multiple interactions with multiple organizations to accomplish a task… Web Portals: Information more exposed to some extent Web Services: Government organizations become transparent

Modernizing Government Services Government and Constituents as centric services Core Postal Service Social Service Healthcare Health & Human Services Transportation Licensing Transportation Education Tax & Revenue Education Defense Justice & Public Safety Defense Home Health & Human Services Licensing Library & Community & Justice Center. Public Tax & Revenue Work Safety Kiosk Mobile School

Modernizing Government Services a few examples in the region • Agence Nationale de la conservation Foncière: Land Management Registration System • Lebanon's Directorate of Health and Social Services (DHSS): Improving the Quality of Patient Care • Dubai Ports and Customs: e-Mirsal On-Line Customs Services • Spanish Tourism Portal : Local & Regional Tourism business Ecosystem • Office of the Minister of State for Administrative Reform, Lebanon: Informs Portal

Challenge for Governments Modernizing Government Services Meeting broader societal goals Strengthening economic development

Strengthening economic development Offices in 12 countries Rabat 02 Casablanca 93 Algeria 00 Tunis 99 Beirut 99 Jordan 01 Kuwait 99 Cairo 95 Bahrain 03 Riyadh 96 Dhahran 97 Qatar 03 Abu Dhabi 98 Dubai 91 Jeddah 97 270 Million people – 4% of WW Muscat 01

Strengthening economic development Offices in 12 countries Morocco Partners: 700 ISV’s: 802 Rabat Casablanca 93 Algeria 00 Lebanon Partners: 372 ISV’s: 23 Tunisia Partners: 450 ISV’s: 7 Tunis 99 Algeria Partners: 350 ISV’s: 8 Beirut 99 Egypt Cairo 95 Partners: 1600 ISV’s: 300 Kuwait Partners: 435 ISV’s: 11 Jordan Bahrain Kuwait 99 Partners: 01 Partners: 42 260 Qatar 03 ISV’s: 30 Bahrain 03 ISV’s: 24 Qatar Dhahran 97 Dubai 91 Partners: 65 Saudi Arabia UAE ISV’s: 2 Partners: Abu Dhabi 98 Riyadh 96 237 619 ISV’s: 40 ISV’s: 150 Oman Jeddah 97 Muscat 01 Partners: 70 ISV’s: 20 5200 Partners , 623 ISVs

Strengthening economic development Points of focus for PPP • ICT Industry Development • Development of Ict Policy • Exchange of best practices • Generation of Arabic content

Strengthening economic development Opportunities for Engagement • Partner & ISV Development Programme • Open Application Sharing Programme • Local Language Interface Programme (LIP)

What is in LIP? • A Desktop solution for both Windows and Office. • Focused on the User Interface. • Office Standard based and Windows. XP: – Windows. XP (Home/PRO) – Office 2003 STD: Word, Excel, Power. Point and Outlook. • One size fits all. No customization. • Spell checker when possible (word list only in most cases).

Strengthening economic development Opportunities for Engagement • Partner & ISV Development Programme • Open Application Sharing Programme • Local Language Interface Programme • Government Security & Shared Source Programme

Strengthening economic development GSP is Partnership • Information exchange and Feedback • Partnership visit to MS Headquarters in Redmond: • Meet developers • See how Windows is built • Review Source Code • Discuss specific needs

Strengthening economic development GSP is Access • • • Access to source code of Windows 2000, Windows XP, Windows Server 2003, and Windows CE Access to Microsoft security experts Access to training Access to documents relating to security Access to information about how Microsoft implements security on its own networks

Challenge for Governments Modernizing Government Services Meeting broader societal goals Strengthening economic development

Meeting broader societal goals Social & Economic inclusion • Education and lifelong learning – Access to technology and skills development • Employability and adaptability • Digital inclusion – Extend the availability and accessibility of IT to all individuals in society – Provide skills training and assistance to communities that are under-served or disadvantaged

Meeting broader societal goals Education • Components required for Government to be successful – – – Access Infrastructure IT Skills Localized Content Technical Support

Meeting broader societal goals The Future of Education The school computer The computer room The school network Anytime Anywhere Learning E-Learning The future

Partnering in Meeting broader societal goals Social & Economic inclusion • Partners in Learning • Unlimited Potential • Language Interface Programme • Digital Inclusion: Availability of appropriate and affordable technologies • Partner & ISV Development Programme

Microsoft’s contribution to Education Partners in Learning • Empower schools to significantly raise the level of ICT Literacy amongst their staff. • Support teachers and schools develop cultures of innovation. • Work with schools in preparing students for the digital workplace • Program elements • Grants • Fresh Start • IT Academies • School Agreement • Innovative Teachers

Microsoft’s contribution to Lifelong learning Unlimited Potential • Promote lifelong learning for underserved youth and adults through technology skills training in community based centers • Partnering with local organist ions to make community technology and learning centers (CTLC) more successful and sustainable by providing • Technology support (setup and ongoing) • Microsoft employee engagement • Technology curriculum • Best practices exchange through UP Support Network • Bring innovative, social benefit technology solutions to scale through cash investments

Unlimited Potential – Arab Region • Projects in Algeria, Bahrain, Dubai, Egypt, Jordan, Kuwait, Lebanon, Morocco, Tunisia, UAE, Saudi Arabia • More 200 new CTLCs planned for 2004 • Community development • Women’s empowerment • Civil servant training • Youth empowerment • $2. 5 million committed with goal of serving 1 million individuals • Cash donation • Software • Curriculum • IT expertise & employee support

Ministry of Education, Jordan Partnership in practice – Jordan Education Initiative: – Discovery Schools – Lifelong Learning – Jordan ICT Industry Development – Microsoft through Pi. L: – – – Develop and implement ICT curriculum Training teachers in ICT skills Support Knowledge Stations Set up a support center for schools Build an Innovative Teachers Network portal – Provide a virtual digital library – Offer affordable software solutions to schools

Ministry of Education, Egypt Partnership in practice – Improve speed and quality of education while addressing under use of ICT in partnership with MOE: – Access of students and citizens in rural areas to higher and specialized education – Community of students and teachers leveraging Internet – Improve productivity of MOE employees – Junior Developer Initiative – Middle East Center for Innovative Education Technology – Identity technology solutions for education – Train teachers – Share best practices

Youth Centers in Morocco ICT Skills and access for every young – 10 CTLC in youth centers – Partnership with SEJ, UNDP drives other local and international partners – Provide access, IT skills – Train the trainers and provide software and curriculum – Leverage the center as platform for development programs and microenterprise incubation

Unemployment Graduate in Morocco Preparing University Graduates to workforce – 300 university graduates – IT skills development Internships at Private Sector and Multinationals – Career Fair – 70% had secured jobs before program completion, 90% are still in the Jobs – Partnership with Private Sector & Government

Mobile Electronic Library – Lebanon Towards a digital inclusion – Mel Electronic Library – Launched in 2003 – 10 PC, internet access and solar power – Trained more 1150 person from rural areas – In Partnership with Merci Corp, local schools/community and USAID

Conclusion Making the knowledge based economy a reality Through Public Private partnerships: • PPP’s help to be creative in reducing digital divide and capacity building through the transfer of knowledge (broad audience: Underserved area’s, Youth, Women, . . . ) • Modernizing Government is not only about technology, but about bringing down internal barriers and one single point of entry (outside in instead of inside out) • The Government in partnership with Private Sector offering adaptable programs (such as GSP, LIP, OAS, best practice sharing. . . ) can consolidate national economic development