Protecting IT Service with a Federated Business January 2008 Ben Brundell Nigel Redman
The Scale of the Undertaking Retail Corporate Insurance and Investment Strategy and International Treasury 43 brands delivering to 20 m customers through 72, 000 colleagues
Federal IT Model Group Technology Group IT 5 x Divisional IT Teams
What does the IT look like? Very complex! § 4, 000 people in IT § … 1, 500 running systems (operations) § … 2, 500 developing systems (development) § 11 Data Centres in 2001, consolidated to two § 1, 250 changes. Each week! § Almost all platforms, OS and application languages: developed in house and OTS
Split between Divisional and Central IT in Testing Divisional Teams Group Technology Delivery Service §Component Test §Integration Test §Technical Test §User Acceptance §Operational Acceptance §Production Running
Operational Acceptance Testing covers… §Deployment §Co-habitation §Backout §Performance §Recovery §Backup and Restore §Failover §De-commissioning
Crunch Point! 12 -18 Months Divis ional Team 4 Weeks s Divisional Teams s m l Tea a ision Div Group Tech Running
Links to Service Management IT Policy and Direction Technology Operations Divisional Service Teams Incident Management Divisional Testing Teams Service Change and Introduction Release Management Service Level Management Problem Management IT Programmes
Does the model work? Measures say yes! § 99% change success § IT Service within SLAs § Central team has never delayed a project Experience says, could be better! § Stressful experience § Little chance to develop customer relationships § Common view that these processes add limited value
Questions benjaminbrundell@hbosplc. com nigelredman@hbosplc. com
Скачать презентацию Protecting IT Service with a Federated Business January
0ff325f1d1ec784018f12b7dfc41649c.ppt