PROGDIS 115 software for the 115 national

PROGDIS 115 : software for the 115 national emergency number call 1

What is the « 115 » ? ü The « 115 » is the national emergency number call ü In each Departement in France, there is a service (NGO, social services…) that manage the 115. There are 97 Departements. ü Who can call 115 ? Homeless people, social workers, hospitals, police, someone who meet a homeless in the street ü Why would you call the 115 : for a bed in a shelter, to get information on services for homeless people ü FNARS is charge of the national observatory of 115 and Carole Lardoux is the manager. 2

What is « PROGD 115 » ? ü It’s a software on internet ü It is a free software for the users who receive a special training ü All score variables are on « PROGDIS 115 » ü Thanks to « PROGDIS 115 » , the users can - Have data on homeless people characteristics - Have data on their own activity: how many people called 115, what kind of call, etc. - Know availability of shelters and hotels for homeless people and give homeless people a place in shelters - Communicate between 115 to have information on their organisation 3

The creation of shelters, hotels … place where homeless people can sleep 4

Create a new place Give information on address, number call, manager, time of opening… 5

Create the typology of structure : emergency shelter, hotel, only shelter in winter… 6

Who can come : single men, single women, family, young people, anybody, etc. 7

The creation of users of the data base 8

Create the number of available places You can see all avalaibility in all places – you can add places immediately Each 115 create the users of data base 9

Information's on homeless people 10

Information on homeless people 11

Personal information on homeless people 12

Information for a first call: Why they call? Where people were before? How long are they in this situation? 13

Social information: means of support, job or not, identity documents, name of the social worker who deals about them 14

Information on answers of 115 15

Information on request : Who calls? Where? What kind of request? 16

The answer: place in shelters or not, if not …why? 17

How many nights Clic to find a shelter with available bed Save 18