Portfolio Committee Presentation PRESENTED BY GG MABULU PROVINCIAL MANAGER: EASTERN CAPE 1 SEPTEMBER 2015
Table of Contents CONTENT SLIDE NO. Introduction and Background • Foot Print Expansion 5 SERVICES 18 - 26 Civic Services 18 -19 6 - 16 §Birth registration §Smart ID Card Immigration Services §Employers charged §Transgressors charged §Direct Deportations §Transfers to Lindela §Ports of Entry §Asylum Seeker Management 20 - 26
Table of Contents Continue CONTENT SLIDE NO. Finance and Support: 28 - 44 • Capacity Information • Provincial Fleet • Budget • Revenue Management • Assets Register PROJECTS 46 - 47 • Late Registration of Birth – High Impact Outreach Campaign • Birth Registration and Smart ID Card FUTURE STATE OF HOME AFFAIRS IN EASTERN CAPE 49 - 50 Achievement 51 Challenges 53 - 54
PROVINCIAL OVERVIEW & FOOTPRINT
INTRODUCTION & BACKGROUND n The Eastern Cape Province: • is the second largest Province in the RSA in terms of surface area, covering 168 966 km² of land, is ranked third in RSA in terms of population which stands at 6 562 053. • is vast, rural, has farming and mountainous areas, administrative areas, traditional authorities. Has amalgamated former homelands, Transkei and Ciskei with Republic of South Africa and this led to the previously high number of citizens without enabling documents, especially from the homelands, thus increasing the demand for Citizen Registration. • has two(2) Metropolitan Municipalities (Metros), six(6) District Municipalities (DMs) and thirty seven (37) Local Municipalities (LMs), of which, Metros are economic hubs - concentration of multinational companies i. e. VWSA, Mercedes Benz, IDZs, etc. • has a footprint of hundred and forty (140) service delivery points, which comprise sixty one (61) offices, seventeen (17) mobile offices, fifty four (54) connected health facilities for birth registrations, seven (7) ports of entry and one(1) Refugee Annex Office. • has twenty two (22) Smart ID Card offices – two (2): Buffalo City Metro, three (3): Nelson Mandela Bay Metro, three (3): Amathole District, five (5): O R Tambo District, three(3): Alfred Nzo District, two (2): Chris Hani District, one (1) Joe Gqabi and three (3): Sarah Baartman District. n To improve service delivery, the Province has well established fora at Provincial, Metro, District and Local Municipality levels, as well as Cadreship and Youth Forum which are actively involved in ensuring entrenchment of professionalism, development and maintenance of appropriate leadership within the province.
Eastern Cape Province MAIN LANGUAGES: 4 POPULATION: 6 562 052 isi. Xhosa: 78. 8% African: 86. 3% Afrikaans: 10. 6% White: 4. 7% English: 5. 6% Coloureds: 8. 3 % Sotho: 2. 5% Indian or Asian: 0. 4% Other: 2, 5% DISTRICTS B - Buffalo City Metro – 755 200 N - Nelson Mandela Bay Metro – 1 152 115 1 – 9: Sarah Baartman DM – 450 584 10 – 16: Amathole DM – 892 637 17 – 24: Chris Hani DM – 795 461 25 – 28: Joe Gqabi DM – 349 768 29 – 33: OR Tambo DM – 1 364 943 34 – 37: Alfred Nzo DM – 801 344 Source: Statistics South Africa
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PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL Mr GG Mabulu Provincial Manager Dr TR Johannes Director: Finance Alfred Nzo District DMO Care taker: Mr T Mnunu O R Tambo District DMO Mr T Mnunu Joe Gqabi District DMO Ms BB Gasa Chris Hani District DMO Amathole District Care taker: DMO Ms BB Mr NL Stuurman Gasa Offices: 4 Medium 2 Small 2 Mobile 6 Hospitals 3 POE 1 DMO 2 Large 3 Medium 6 Small 3 Mobile 11 Hospitals Sarah Baartman District DMO Ms N Lusu Office: 1 Provincial 3 Medium 1 Small 2 Mobile 4 Hospitals 1 POE Nelson Mandela Bay Metro DMO Care taker: Ms N Lusu Offices: Buffalo City Metro DMO Care taker: Mr NL Stuurman Offices: 1 DMO 1 Large 3 Medium 6 Small 3 Mobile 8 Hospitals Offices: 1 DMO 4 Medium 2 Large 3 Medium 1 Large 8 Small 1 Medium 2 Small 3 Medium 1 Small, 1 Mobile 1 RRO 2 Mobile 6 Hospitals 1 Mobile 3 Mobile 7 Hospitals 5 Hospitals 7 Hospitals 1 POE 2 POE
SUMMARY OF THE CURRENT FOOTPRINT FOR THE EASTERN CAPE PROVINCE TYPE OF OFFICE DHA current footprint Operational Non Operational due to accommodation challenges Local Office Large ( former RO) 6 6 0 Local Office Medium( former DO) 24 24 0 Local Office Small (former PSP & TC) 65 26 39 Refugee Reception Centre 1 1 0 Health Facilities (HSP) 54 11 43 Ports of Entry (POE) 7 4 3 157 72 85 TOTAL 11 health facilities are fully operational, that is, printing birth certificates on the spot, while 35 are not operational due to network challenges; Accommodation challenges: 8 health facilities, 1 office and 3 ports of entry
DHA FOOTPRINT Metro Demarcation DHA Presence Nelson Mandela Bay Metro East London, East London Harbour, King William’s Town, DMO, Provincial Office, Mdantsane, Zwelitsha; Hospitals: Life Beacon Bay, Frere, Empilweni CHC, Cecilia Makiwane, Bhisho Port Elizabeth, DMO, Refugee Reception Office, Port Elizabeth Harbour & Coega, Port Elizabeth Airport, Cleary Park, Motherwell, Uitenhage; Hospitals: Dora Nginza, Port Elizabeth Provincial, St Georges Private, Mercantile Private, Greenacres Private, Cuyler, Uitenhage Provincial Total: 27 Buffalo City Metro 2 • DHA is present in the two Metros, has 23 service delivery points, 3 administration offices and 3 mobile offices. Although there are 3 ports of entry, DHA does not have office accommodation. All documents are processed in the DHA office nearer to the port of entry. The Refugee Reception Office is not accepting new applicants, but is finalizing applications received prior to October 2011.
DHA FOOTPRINT District Local Municipality DHA Presence Port St Johns O R Tambo DMO, Mthatha, Mqanduli, Qunu, Viedgesville, Hospitals: Mthatha General , St Mary’s Private, Nelson Mandela Academic, Zithulele Libode, Ngqeleni, Hospitals: St Barnabas, Canzibe Tsolo, Qumbu, Hospitals: Dr Malizo Mpehle, Nessie Knight Lusiki, Flagstaff; Hospitals: St Elizabeth, Holy Cross Port St Johns; Hospital: Bambisana 5 23 King Sabata Dalindyebo Nyandeni Mhlontlo Ngquza Hill TOTAL • The Department has offices in all 5 local municipalities. Due to the vastness of the area, in order to provide services to the far flung areas, 3 mobile offices are allocated to the District.
DHA FOOTPRINT District Local Municipality DHA Presence Mbizana Alfred Nzo Mt Frere, Mt Ayliff, ; Hospitals: Madzikane Ka. Zulu Memorial, Mt Ayliff Matatiele, Maluti, Qacha’s Nek, Ramatsiliso, Ongeluksnek; Taylor Bequest Hospital Ntabankulu, Sipetu Hospital Bhizana; Hospitals: St Patricks, Greenville 4 15 Umzimvubu Matatiele Ntabankulu TOTAL • DHA is present in all 4 local municipality, and service delivery is extended to the far flung areas through mobile services. The District has 2 mobile offices.
DHA FOOTPRINT District Local Municipality DHA Presence Nkonkobe Great Kei Komga Hospital Nxuba Amahlathi Adelaide Hospital Keiskammahoek, Stutterheim, SS Gida Ngqushwa Amathole Dutywa, Elliotdale, Willowvale, Madwaleni Hospital Butterworth, Centane, Ngqamakhwe, Butterworth Hospital Alice, Middledrift, Fort Beaufort, Victoria Hospital Peddie, Nompumelelo Hospital 7 19 Mbhashe Mnquma TOTAL • DHA in fully present in 5 of the 7 local municipalities. At Great Kei and Nxuba, DHA presence is through hospitals, which are not fully operational. The District has 3 mobile offices in order to ensure services are rendered to
DHA FOOTPRINT District Sarah Baartman Local Municipality DHA Presence Graaff Reinet, Midlands Hospital Makana Grahamstown, Settlers Hospital Ndlambe Kouga Port Alfred, Port Alfred Hospital Humansdorp, Kouga Partnership Hospital Blue Crane Somerset East Baviaans Sundays River Valley TOTAL Camdeboo Willowmore Hospital Sundays Valley (Kirkwood) Hospital 7 11 • DHA does not have fully fledged offices at Koukamma and Ikhwezi, while providing services through hospitals at Baviaans and Sundays River Valley, which are not always
DHA FOOTPRINT District Chris Hani Local Municipality Lukhanji Sakhisizwe Intsika Yethu Inxuba Yethemba Ngcobo DHA Presence DMO, Queenstown, Whittlesea; Hospitals: Queenstown Life, Frontier Elliot, Cala Hospital Cofimvaba, Tsomo, Cofimvaba Hospital Cradock, Middleburg; Hospitals: Cradock , Wilhelm Stahl Emalahleni Inkwanca 0 Tsolwana TOTAL Ngcobo, All Saints Hospital Lady Frere, Glen Grey Hospital 0 8 19 • DHA is present in 6 of the 8 local municipalities. Inkwanca &
DHA FOOTPRINT District Joe Gqabi Local Municipality Maletswai DHA Presence Senqu Aliwal North Burgersdorp, Burgersdorp Hospital Mt Fletcher; Hospitals: Taylor Bequest (Mt Fletcher), Maclear Sterkspruit, Tellebridge Port of Entry, Empilisweni Hospital 4 9 Gariep Elundini TOTAL • The District is vast, and much as DHA is present in all the 4 local municipalities in the District, the 9 service delivery points are not enough to cater for the needs of the clients. To reach the areas without the DHA offices, 2 mobile offices are allocated to the District.
TARGETS AS PER PROVINCIAL BUSINESS PLAN
DHA Annual Target: 750 000 births registered within 30 calendar days of the birth event BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 88334 births Projected 94725 births Projected 22722 births registered within 30 30 calendar days of the birth event 30 days of birth calendar days of the birth event Q 1 PROGRESS: CHALLENGES: • Serious challenges with connectivity at STATISTICS: 20 889 out of the projected 22 722 births some health facilities , even with 3 G connection were registered within 30 calendar days ANALYSIS For the past two financial years, the Province would not achieve the Q 1 target, but at end of the financial year would meet the annual target. Trends have shown that there is an increase of birth registration between quarter 2 and 4, and low registrations in the other 2 quarters. • Children born over weekends and public holidays at health facilities are not assisted due to unavailability of DHA system and services resulting in registrations after 30 days. • Accommodation withdrawal by the Department of Health due to renovations.
DHA Annual Target: 2, 200, 000 Smart ID Card issued to citizens 16 years and above. Smart ID Cards issued (ready for collection). BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 185 290 Projected 261 499 Projected 55 866 smart ID Cards issued to applications Smart ID Cards issued citizens 16 years and above were collected to citizens 16 years from citizens 16 and above years and above Q 1 PROGRESS: CHALLENGES: STATISTICS: §Systems downtimes, network challenges 52 167 out of the projected 55 866 and intermittent power outages hinder the smooth running of Smart card services. Clients become impatient due to slowness of ANALYSIS During the previous financial year the system, and continuously abandon their tickets Province was measured against the number of smart ID card applications §Travelling distance to offices with Smart processed. This financial year the Card. measure is on the Smart ID cards issued. During the reporting period the Province collected 53 986 applications, §Payment of R 140. 00 for re- issues
Provincial Annual Target: 54 Employers charged in terms of Regulation 35 read with section 38(4)(a) of the Act BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 71 employers 54 employers charged in 13 employers charged in the Province in terms of Regulation 35 read with section Province for Regulation 35 read with 38(4)(a) of the Act contravening section 38(4)(a) of the Act section 49(3) of the Immigration Act (Employing undocumented foreign nationals) Q 1 PROGRESS: CHALLENGES: • Deployment of officials to KZN during STATISTICS Xenophobia attacks resulted in insufficient 9 out of the projected 13 capacity. ANALYSIS • Letters of good cause investigation results in shifting of focus from normal operations • Deployment of officials to Operations
DHA Annual Target: 970 transgressors of departmental legislation charged in terms of section 49 of the Immigration Act in provinces BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 1559 1595 transgressors of 391 transgressors of departmental legislation charged in terms of section 49 departmental charged in terms of of the Immigration Act legislation section 49 of the charged in terms Immigration Act of section 49 of the Immigration Act Q 1 PROGRESS: CHALLENGES: STATISTICS 433 transgressors of departmental legislation charged ANALYSIS Due to deployment of Immigration Officials to Operation Fiela, the Province achieved the target set for Q 1.
DHA Annual Target: 100% of detected undocumented foreigners deported within 30 calendar days in provinces (direct deportations) BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 100% of detected undocumented foreigners deported within 30 calendar undocumented deported within 30 days (direct deportations) foreigners calendar days (direct deported within deportations) 30 calendar days (direct deportations) Q 1 PROGRESS: CHALLENGES: STATISTICS 100% (47/47) ANALYSIS
DHA Annual Target: 100% of detected undocumented foreigners transferred to Lindela within 20 calendar days in provinces) BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 85% of detected 100% of detected undocumented foreigners transferred to Lindela within 20 foreigners transferred to Lindela calendar days in provinces) transferred to within 20 calendar days in Lindela within 20 provinces) calendar days in provinces) Q 1 PROGRESS: CHALLENGES: STATISTICS 79% (54/68) ANALYSIS Service Provider , the bus, did not collect deportees as pre-arranged, as a result there was a delay on transfer of 14 deportees within the prescribed timeframe.
IMMIGRATIONS STATISTICS – (APRIL – JUNE 2015) PORT CONTROL STATISTICS PORT - LAND RSA Foreigner Qacha’s Nek Port of Entry 4, 677 19, 531 4, 720 18, 803 Tellebridge Port of Entry 6, 320 19, 144 6, 488 19, 557 10, 997 38, 675 11, 208 38, 360 TOTAL In Ongeluksnek and Ramatsiliso there are no Immigration Officers. Both ports are manned by SAPS
IMMIGRATIONS STATISTICS – (APRIL – JUNE 2015) PORT CONTROL STATISTICS Arrival Departure PORT - MARITIME RSA Foreigner East London Harbour 265 2823 259 2628 Port Elizabeth Harbour 117 4842 114 4840 TOTAL 382 7, 665 373 7, 468 PORT - AIRPORT RSA Port Elizabeth International TOTAL Foreigner RSA Foreigner 9 35 6 35
ASYLUM SEEKER MANAGEMENT – PORT ELIZABETH REFUGEE RECEPTION CENTRE The office is no longer taking in new applications, but processing applications received prior October 2011. Transactions Number of cases RSDO Interviews (subject to SCRA approval) 35 Section 36 Submissions (subject to SCRA approval) 52 Intention to withdraw issued - permit holder should within 30 days make representation 88
FINANCE AND SUPPORT SERVICES
STAFF PROFILE LEVEL DISABILIT MALE DISABILITY FEMALE Y TOTAL 14 13 1 2 0 1 3 0 1 5 12 4 0 3 0 7 11 0 0 2 10 22 0 12 0 34 9 2 0 3 0 5 8 43 1 62 1 105 7 43 0 45 2 88 6 127 0 312 1 439 5 11 1 15 1 26 3 12 0 40 0 52
PROVINCIAL CAPACITY – FILLED AND VACANT FUNDED POSTS Total Establishment Total Filled Vacant Funded 840 764 67 Capacity Rate : 90. 95%
Filling of Vacancies: Nr of Posts Advertise ment 2 HRMC 25/15 HRMC 12/15 HRMC 17/15 HRMC 18/15 HRMC 25/15 HRMC 28/15 HRMC 44/15 HRMC 48/15 HRMC 49/15 HRMC 6/15 HRMC 5 1 2 8 8 17 9 3 1 5 6 Closing date of advertisement Deadline for filling Nr of posts advertised Nr of posts shortlisted end of June Nr of posts interviewed end June 2015 Nr of staff assuming duty w. e. f June 2015 Aug-15 2 1 1 1 Aug-15 5 2 1 1 1 0 Jun-15 Aug-15 2 2 2 0 Jul-15 8 8 8 3 Oct-15 8 8 8 1 Sep-15 17 16 16 0 Oct-15 9 0 0 0 3 0 0 0 1 0 0 0 Nov-15 Apr-15 5 1 Apr-15 6 5 5 1 24/03/2015 23 -Feb-15 20 -Mar-15 16 -Jan-15 31 -Mar-15 28 -Apr-15 22 -Jun-15 26 -Jun-15 Dec-15 6 -Feb-15
Filling of Vacancies: Breakdown on posts as per advertisement Advertisement Status Progress HRMC 25/15 1 Cleaner Filled 1 Civic Service Supervisor interviewed HRMC 12/15 1 Admin Clerk Filled 1 Chief Admin Clerk Filled 2 Admin Clerk and 1 Chief Admin Clerk interviewed HRMC 17/15 1 Assistant Director: Coordination interviewed HRMC 18/15 2 Admin Clerks interviewed HRMC 2/15 1 Admin Clerk Filled 1 Civic Service Supervisor interviewed 1 Registry Clerk Filled 3 Admin Clerks and 2 Civic Service Supervisor interviewed HRMC 25/15 1 Cleaner Filled Interviewed 1 Civic Service Supervisor, 1 Chief Admin Clerk, 1 Snr Admin Officer: Fin and 3 Admin Clerks HRMC 28/15 5 Assistant Director: IMS, 5 Control Immigration Officer and 6 Immigration Officers
Filling of Vacancies: Breakdown od posts as per advertisement Advertisement Status Progress HRMC 44/15 1 Secretary, 1 Admin Clerk, 1 Control Sec Officer, 1 Cleaner, 1 Civic service Supervisor, 2 Snr Admin Officer: Fin and 2 Chief Admin Clerks Advertised HRMC 48/15 1 Region IT Managers advertised 1 Local Office Manager advertised HRMC 49/15 1 Groundsman and 4 Admin Clerks advertised HRMC 6/15 HRMC 75/14 1 Snr Admin Officer: Finance 5 Admin Clerks interviewed
PERFORMANCE MANAGEMENT DEVELOPMENT SYSTEM DESCRIPTION PERFORMANCE AGREEMENT PERCENTATAGE% PMDS Conducted (2013/14) 807 100% PMDS Conducted (2014/15) 794 99. 9% PMDS 1 st quarter (2015/2016) 738 97. 4%
SUMMARY OF BUDGET 2015/2016 Classification Voted Expenditure on BAS as at 30 June 2015 Commitm ents pending R’ 000 % Spend as at end June 2015 R’ 000 Projected expenditure R’ 000 205 206 50 780 - 24. 75 154 426 24 547 4 307 1 723 24. 60 6 030 Households 117 1 226 - 1048. 02 1 530 Machinery & Equipment 60 15 11 42. 52 34 1 734 25. 25 162 020 Comp of Employees Goods & services Total 229 930 56 328
PAYMENT OF INVOICES WITHIN 30 DAYS PAYMENT Within 30 days PERCENTAGE 2014/15 PERCENTAGE 2015/16 98. 74% 99. 37%
REVENUE COLLECTION PER MUNICIPALITY REVENUE AMOUNT Alfred Nzo & OR Tambo Districts 1, 974, 535 Buffalo City Metro & Amathole District Nelson Mandela Bay Metro & Sarah Baartman District 2, 925, 465 Chris Hani & Joe Gqabi Districts 1, 288, 195 4, 055, 537 10, 243, 732 TOTAL
FLEET MANAGEMENT KEY AREA NUMBER PERCENTATAGE Vehicles Number of Departmental vehicles 89 52% Number of G-Fleet vehicles 83 48% TOTAL NUMBER OF VEHICLES 172 100% Number of Functional vehicles 172 100% Number of vehicles in repairs 00 0% Number of vehicles involved in accidents 00 0% Number of mobile offices 17 100% Number of operational mobile 09 53% Number of non-operational 08 47% Mobile offices
Asset management & SCM Functions: Nr of Assets on Province FAR Additional assets not on register Leased assets 13 491 - 68 AG asset audit concluded at: Outcomes: F/ L Not verified Audit Assets information - 281 -
Maintenance of Asset Registers n Monthly asset verification is done manually per office n Checklists are completed monthly n Room Inventories are updated accordingly n If new assets are received, audit sheets are completed and forwarded to Head Office
EMPLOYEE RELATIONS CASES 2013/1 2015/1 2014/15 4 6 KEY AREAS Grievance (e. g. PMDS, overtime, LWP, IOD, working conditions, S&T, interviews, unfair labour practice, promotions, working 21 19 5 hours) Labour relations investigations 6 6 2 Disciplinary hearings 16 15 29 Dismissals 6 6 0 Precautionary suspensions 9 4 26 Misconducts 16 32 2 Narration: Suspension without pay 0 2 0 Turn around time for a grievance to be resolved is 30 working days by the employer, but sometimes 30 days lapses due to the employer waiting for evidence from the employee and the complexity of the grievance Turn around time to hold a disciplinary hearing depends on when the employer becomes aware of the omission and it again depends on the collection of evidence by the employer, availability of witnesses, Chairperson and Head Office authority to sign charge sheets but normally the period should not exceed 60 days. ** 26 Suspensions in 2015/16 are due to the non-adherence of the new working hours. • Allegations of fraudulent births registration King William’s Town LOL has 7 cases; East London LOL has 13 cases and Port Elizabeth and marriages NATURE OF LOL has 6 cases. • Allegation of Corruption related issues CASES
COUNTER CORRUPTION AND SECURITY SERVICES KEY AREA NUMBER OF CASES Cases brought forward from financial year 2014/2015 30 Number of cases received (April – June 2015) 25 Cases finalised & Reports sent to Head Office: Counter Corruption: Investigations TOTAL CASES ON HAND: 42 13
STAFF ENGAGEMENTS MANAGEMENT INTERACTION WITH STAFF The Province interact with staff through the following: §Provincial Management meetings (SMS, Provincial Support & Office Managers) – Monthly §Broad Management meeting quarterly §District Management Meeting (Local Office Managers & Support) – Monthly
STAFF DEVELOPMENT MONTH TRAINING CONDUCTED OCCUPATIONA L LEVELS 20 -24 April 2015 6 DHA Induction Diamond Release 06 -20 April 2015 6 -12 NUMBER OF STAFF TRAINED 1 53 in 6 offices in the Buffalo City Metro and Amathole District TOTAL 54
EMPLOYEE WELLNESS (UNFUNDED MANDATE) DATE 14 April 2015 NUMBER OF EMPLOYEES PARTICIPATED KEY AREA ACTIVITIES 25 Quality of work life 9 June 2015 Candle Light services in 5 offices Quality of work life 27 May 2015 ICAS Presentation in Mthatha Quality of work life 14 May 2015 HIV & Aids, STI’s awareness Quality of work life 5 May 2015 HIV & Aids awareness ICAS Presentation in King William’s Town Quality of work life SANBS blood drive 14 30 118 31 31
PROJECTS
One (1) Outreach campaign conducted in Province • § To ensure that Late Registration of Births is eradicated by the end of December 2015, the Province has identified 211 Late Registration of Birth Hotspots. § Fourteen (14) Mobile offices, from within the Province and the neighbouring Provinces (Free State and Kwa. Zulu Natal), will be deployed to cover the areas within a period of one (1) month. The deployment for Eastern Cape will be from 11 to 28 August 2015. § In preparation for the massive outreach, the Province has conducted six (6) mini outreaches, covering the Nelson Mandela Bay Metro and the following District Municipalities: OR Tambo, Alfred Nzo, Chris Hani, Joe Gqabi and Sarah Baartman.
Birth Registration within 30 days and Smart ID Card Projects • The Province has identified challenges which affects its performance in both target, and has appointed two District Managers Operations (DMOs) to be the champions of both Projects. Strategies have been developed. n Birth registrations: focus is on enhancement of birth registrations at health facilities. The Strategy is looking at optimal utilisation of health facilities, thus the teams’ main objective is to ensure that health facilities with high birth rate are adequately resourced in order that children are registered before the mothers are discharged; put monitoring measures to catch up/follow up on mothers who leave the health facilities without registering the child, either because of cultural beliefs or the mother did not bring the Identity Document when visiting the maternal clinics or hospitals. n. Smart ID Card: . focus all the attention and the capacity towards achieving the projected smart card target; to identify all the possible pitfalls which will hinder the achievement of the targets; and to put measures to mitigate identified risks.
FUTURE STATE OF EASTERN CAPE HOME AFFAIRS
A VISION OF THE END STATE OF EASTERN CAPE § Categorization of offices to be able to respond to the needs of the clients. o Offices to be categorized per the population and geographic spread. o To merge offices close to each other to focus services correctly. o Offices servicing the same clientele to be staffed equally. § Optimised and focused mobile services to address the extent of indigence of our province. o Mobile services to be refocused appropriately to the far flung areas. o Special focus on areas with high rate of unemployment by dedicating mobile teams. o Stakeholder forums to drive mobile teams deployment.
A VISION OF THE END STATE OF EASTERN CAPE • § Conducive Infrastructure. o Office accommodation compliant with Occupational Health and Safety Act. o Office accommodation conducive to the geographic dynamics of each area. o Office accommodation which supports professionalism of the staff. o Improved network capacity § Professional staff o Staff trained on professional skills. o Recognition programs on professional conduct and good practice. o Inspire staff on attributes of social activism. § A community which takes registration of birth within 30 days to heart. o Community leaders as champions.
Achievements Issue Stakeholder engagement Achievements • What has improved Mini-outreaches conducted: Overall, the relationship between ü 4 = OR Tambo & Alfred DHA and the community has improved Nzo ü 1 = Nelson Mandela Bay Metro & Sarah Baartman ü 1 = Chris Hani & Joe Gqabi • Generally speaking, good working relations with the Stakeholders Forum, albeit maintenance of the same in some areas is still required. • Establishment of • Youth Launched Youth Forum • The Province has developed an • Service delivery Action Plan which guides the Enhanced coordination of activities Improved balance between activities and service delivery requirements Service delivery improvement as clients in need of Home
Challenges Issue Challenges What needs to be been done • Constant downtimes (internally and at SITA) result in clients losing interest Non achievement of in coming back despite efforts by • Engagement with ID Smart card SITA and SARS Offices and their stakeholders to targets encourage clients to apply for smart ID cards. • Roll out ADSL • High level Unstable Hospital interaction with • Birth Registration is missed as on the network Do. H, to improve spot registration is not happening infrastructure network infrastructure in hospitals • Budget for IS equipment be made available. • Aged, aging and insufficient IT Out-dated IT equipment at front offices • Province to buy its Equipment • Insufficient finger print verification and own equipment,
Challenges Issue Challenges Fleet • Aged, aging and insufficient motor vehicles: ü high mileage • 95% of offices in the Province are located in unsuitable space which makes it almost impossible to introduce initiatives to improve the front office. Office Accommodation • The Department of Public Works in the Province is non-commital in helping the Province resolve its challenges for office space. Turnaround times are too long. What needs to be been done • Property Management must invest more in buying and replacement of vehicles • The Province has engaged Municipalities and South African Post Office (SAPO) to provide us with accommodation • High level engagement with Minister of Public Works to initiate a special project to deal with the Eastern Cape Office
Challenges Issue Challenges What needs to be been done • Limited budget leads to frustrated departmental objectives, e. g. Allocation of budget Budgetary should be Immigration Officers cannot realise proportionate to the Constraints their priorities due to limited overtime footprint and capacity budget • Insufficient capacity • Distinct facilities for arrest & detention Hoping that the current listing of all police Immigration matters • Tools of trade i. e. pocket book, station will resolve the uniform, hand-cuffs, impasse • Detention and litigation • Service was outsourced to Visa Provincial Manager Facility Services (VFS) – issuance of only must have track Outsourced permits at Office of Provincial and trace facility Permitting Services Manager, yet no access to permitting system
Thank you Siyabonga
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