Portfolio Assessment: “If it Can’t be Measured, it Can’t be Managed” Walt Sevon Director, Classroom & Learning Technologies Co-Director, Technology Systems Division George Mason University MS 5 G 1, Fairfax, VA 22030 -4444 (703) 993 -3548/wsevon@gmu. edu Copyright Walt Sevon, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
Classroom Technologies Organization Do. IT Classroom Technologies Director Electronic Classrooms & A/V 1. 5 FTE Arlington 2 FTE George Mason University EC 4. 5 FTE Academic Labs 5 FTE Johnson Center Technology 1. 5 FTE Network Services 1 FTE
Tips on the Portfolio Process • • • George Mason University It is an Iterative Process Build from the Bottom Up or from the Top Down “Align our Work with the Strategic Goals of the University” Discussions Should Include Everyone in the Organization Give Your People an Opportunity to Shine – Buy-in & Communication Gather the Statistics Every Month – Don’t Wait
Classroom Technologies 2001 Table of Contents • • • Mission Organization Efforts to Improve Performance Accomplishments Areas Needing Improvement Goals for the Next 3 Years Unit Reports Survey Results Statistics Kudos
If it Can’t be Measured, it Can’t be Managed Gathering Statistics What are the Results We are Seeking? To Demonstrate What We Have Done & Who We Serve • To Measure Our Performance • Baseline • Success Breeds Problems in Gathering Statistics • George Mason University
Statistics • To Demonstrate What We Have Done & Who We Serve – – – • George Mason University Equipment Usage Student Visits to the Labs Copies Printed in the Labs Classes Supported Web Statistics To Measure Our Performance – Server Up Time – Client Satisfaction – Measured by Surveys
Portfolio Development Implies Change “…it is difficult to shift the focus of a university IT organization from particular technologies to the services these technologies produce. The only way to accomplish the latter is to make the former responsible for the quality … of their services ” Peebles, Voss, Stewart, Workman , (Indiana 2001) Measuring Quality, Cost, and Value of IT Services George Mason University
What’s The Point of the Process? • To Improve Services • To Respond Properly to our Clients • To Improve Communication • To Do the Right Things • To Empower our People • To Move From a Culture of Anecdotes to a Culture of Evidence • To Allocate Resources Based on Demand George Mason University
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