Portal Implementation at La Salle University Sabrina De. Turk Assistant Provost La Salle University Presented 4/6/04 for the Philadelphia Chapter of the Society for Information Management
La Salle University • La Salle is a Catholic, comprehensive University founded by the Christian Brothers in Philadelphia in 1863. • Committed to personalized, humanistic, practical education • Two campuses: one in northwest Philadelphia and one in Newtown, Bucks County, 25 miles north of the city
La Salle University • 5, 500 undergraduate, graduate and continuing education students annually enroll in one of three schools: Arts and Sciences, Business and Nursing • Students come from 25 states and 37 foreign countries • Two-thirds of undergraduates live on campus • 90% of graduate students are working professionals attending part-time
Why have a portal at La Salle ? • Driving Forces – Initially Driven by Admissions Office – Committee selected a product that was integrated with computer systems across campus – Portal system viewed as an opportunity to improve communication with all university constituencies – “Cradle to Grave” access to information and technical resources (e. g. , e. Mail) from the University
Decision Making Process • Requirements : – Ability to integrate with BANNER Student Information System (SIS) – Personalization – Customization – Portable
Portal Implementation • Implementation Team – “Portal Action Team” – La Salle Constituents • Content Team • Marketing/Training Team • Technical Team – Outside Consultants • SCT/Campus Pipeline Consultants – Prospective Student Portal – Email/Calendar Single-Sign-On (SSO) • i. Notes Email Consultants – Email/Calendar Integration
Portal Implementation • Challenges – Communication with key constituencies • University Departments – Office of Admissions – University Communications – Information Technology (IT) • Computer Governance Committee (Upper Management) • Consultants – Need for “Top-Level” Support – Managing Change • Technologically Change Averse Constituents • Help-Desk Support
Distinctive features of mylasalle • Prospective Student Portal (PSP) – Allows/encourages prospective students to create portal accounts – Pushes customized admissions content – Collects information into Banner SIS for use in recruiting • i. Notes Email Integration – More robust Webmail tool – Presented challenges in password and data synchronization – One of the biggest barriers to user satisfaction
Continuing Challenges • • • Integration w/other systems Scalability/load issues Account Management Help Desk Support Collecting/analyzing usage data End-user buy-in Content production and management Connections to University Web site Collaborative tools (especially groups)
Survey Highlights • • 93% access mylasalle daily or weekly 58% use it primarily to check email 17% use it primarily to access SIS 34% say they are least likely to use mylasalle to read content in a channel • 73% have not subscribed to any channels • Qualitative feedback focuses on usability issues
Moving Ahead • Hired a full-time manager for portal • Implemented new management structure – Portal manager – Portal Steering Committee – Functional areas / teams • Cultivate high level administrative support • Integrate “care and feeding” of the portal into daily operations in all areas of University
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