Phone Systems that Mean Business 2010 Allworx

Routing Management Global Multi-site Integration Business Process Productivity Diverse Voice Services What Do Customers Want? Robust Customized Features Voicemail Mobility Connectivity Presence Management

What Does Allworx Deliver?

Unlimited Routing Options SIP Copper T 1/PRI 99 sites Global Dir. Numbering/ Messaging TAPI POP 3 IMAP 4 Robust Key/PBX Features 8 or 16 port Voicemail 8 or 16 Port AA Individual Presence Unique Greetings Find me. Follow me i. Allworx

Some of Our 10, 000+ Customers

From Visionary Beginnings…To Today • Founded in 1998 – – 2 Divisions - Consulting and Product (Allworx) Management Team - Kodak and Xerox Sr. design engineers Film Kiosks Demonstrated Engineering skills Cutting-Edge Design & Development a core competence • Introduced Allworx in 2003 • Acquired by PAETEC in November 2007 – Over 9, 000 servers and 100, 000 active users • #1 market share in IP PBX in SMB (less than 100 users)

Top Reasons To Be an Allworx Customer 1. The Future is now – Pure SIP IP Phone System • • – IP based stations Add SIP 2. 0 trunks when ready Migrate Analog POTS, T 1/PRI 2. Built for your size business – – – Cost Effective Growth and flexibility Features exceed your needs 3. Everything is built-in – – no blades/gateways Few options

Key Differentiators 4. 5. 5. 6. Trouble-free changeover Easy to maintain Low total cost of ownership Solves existing problems - and then some

Server Specifications 24 x 6 x Port Expander Number of Users Up to 150 Up to 60 0 Auto Attendants 9 9 0 Central Office Lines SIP 3 FXO, expandable to 21* 1 PFT Unlimited SIP lines 6 FXO, expandable to 24* 1 PFT Unlimited SIP Lines 6 FXO ports 1 PFT 3 Port Expanders per Server Analog Phones 5 FXS Ports expandable to 11* 2 FXS ports expandable to 8* 2 FXS Ports 6 Additional w/ 3 Px Voicemail 16 ports 1. 5 hours per user 8 Ports 2 hours per user Server Based Conference Four 8 seat bridges ** One 8 seat bridge ** None Hard Drive 40 GB mirror drive 512 MB Compact Flash 256 MB Compact flash T 1/PRI Built-in N/A * with optional Port Expander ** optional license

24 x Connections Voice T 1/ PRI Data T 1 WAN 3 FXO Door Relay/Serial Interface LAN 6 x Connections 5 FXS DMZ Port USB Interface Analog Fail Over Port Audio Port Paging/Mo. H WAN 6 FXO USB Interface 2 FXS Door Relay/Serial Interface LAN Audio Port Paging/Mo. H Analog Fail Over

The Allworx 9224 A premium top-of-the-line phone with Powerful Features • 24 programmable, 3 -color Feature Keys • Backlight Display for Readability • 7 Interactive Soft Keys • 11 Fixed Feature Keys • Full-Duplex Speakerphone • Built-in Headset Jack • Built-in Layer 2 Switch • Power over Ethernet (Po. E)

The Allworx 9224 with 3 Tx Additional Sidecars support Attendant Console Every Tx powered by 9224

The Allworx 9212 A premium top-of-the-line phone with Powerful Features • 12 programmable, 3 -color Feature Keys • 7 Interactive Soft Keys • 11 Fixed Feature Keys • Full-Duplex Speakerphone • Built-in Headset Jack • Built-in Layer 2 Switch • Power over Ethernet (Po. E)

The Allworx 9204 A sleek stylish design phone ideal for any office setting. • 4 programmable function keys • 192 x 64 graphical backlit display with adjustable brightness • Power over Ethernet (Po. E) • High-fidelity voice handset • Wideband audio support • Wall mountable • Only supported with System software 7. 1 or higher

Conversion From TDM to IP is Simple

Master of the Universe Features

SIP with PAETEC SIP Vo. IP (long distance) (local/911) • SIP available on PAETEC Dynamic IP • The intelligence built in to choose the most cost effective phone line - based on the number dialed • Apply different dialing rules to different telephone services (ITSP vs. local telephone company) • Take advantage of the most cost effective way to route a phone call • Implement today or tomorrow - as customers needs change

SIP Ready (local/911) • In markets where PAETEC SIP is not yet available

Remote Phones - anywhere in the world Main Office Local Users Internet • • • Firewall Incoming & Outgoing calls - Vo. IP or PSTN Remote User DSS BLF Remote User Line Appearance Call Appearance SIP Appearance Call Queuing NAT Access Multiple Remote Users behind same firewall No VPN Required No static IP address required for remote phones

Users/Handsets/Extensions 1. Users are individuals (requiring voicemail) 2. Extensions are “all others” kitchen, break room or call routes 3. Handsets are endpoints 4. Handsets assigned to User (unlimited) Allworx Handsets Generic SIP Handsets SIP soft-phones • 6 x Capacities: – – • 60 users 120 extensions 24 x Capacities – – 150 users 300 extensions

Call Routes • Call routes are a pre-determined route for any call dialed or transferred to a user or extension

Call Routes, cont’d • Call routes can be specific based on Caller ID • Follow-up with multiple call route attempts • Finally…

Presence • Every user has 7 unique presence settings - and can change them at will

Unified Messaging - Standard Voicemail/Email in One Box • Review, retrieve and respond to all your messages from Inbox • Voicemail SMS text message alerts & escalation

My Allworx Manager

E 911 Alert • Emergency Alert PFK – Any number of handsets may have Emergency Alert PFK • When a 911 call is made, server generates audible and visual display alert on phone • Email message and SMS text can be generated • Perfect for – Educational markets – Any “high risk” customers

Advanced Features

Advanced Multi-site • Support for up to 1000 users – Primary/Branch • • • Global Directory Global Voicemail Global Call Routes Global Busy Lamp Fields Enhanced Auto Attendants

Advanced Multi-Site …across town or across the Country Up to 99 locations – public, or private network • • • Global Directory, Global voicemail Global Numbering Visibility of handsets at branch locations Transfer Site to Branch Access remote site trunks Shared Automated Attendants • Primary Site has visibility of users of all branches Multiple Primary Sites can serve for Disaster Recovery Distributed is better for SMB • • New York, NY 212 863 -4000 Dallas TX 972 897 -2800 Rochester, NY 585 321 -6000

Multi-site with MPLS

Call Assistant Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202

Call Recording – Easy as 1 -2 -3 when recording shows status, pause and resume Appears in folder where you want - Records directly to folder not using voicemail port 33

TAPI – included with Call Assistant

ACD - Intelligently manage Calls

Call Queuing & Automatic Call Distribution Perfect for Small Call Groups 10 Call Queues 16 Callers in Queue

Distribution Algorithms 1. Priority – Strict ordered list of Agents ü First agent available on list gets next call. 2. Round Robin – “Sales Person” Mode ü Evenly distribute same number of calls to each agent. 3. Longest Idle – “Support Team” Mode ü Evenly distribute by time to each logged in agent. 4. Ring All – Legacy Call Queuing Mode

Call Queuing - Simple Management Call Queue Statistics provide real-time detailed information

ACD Reports Statistics provide real-time detailed information

Customize Queues as needs change

ACD Reports Queue Statistics

ACD Reports

Queue Alarms/Supervisor • Unlimited Supervisors ü Administer via Web ü View and Reset Queue stats ü View and Reset Agent stats ü View logged in Agents ü Force logouts ü Monitor for Queue Alarms • Queue Alarm PFK’s – Yellow, then Red queue thresholds ü Wait Times ü Too many callers • • All Agents Logged Out (with Calls in Queue) Service observe w/ Barge-in

Conference Center • Secure conferencing option – ID and Password protection – Easy-to-use graphic user interface • Full administrative view of users and conferences – Centralized scheduling and moderation of calls • 6 x includes one 8 -party conference bridge • 24 x includes four 8 -party conference bridges

Dual Language Support • 3 language Choices § English § French § Castilian Spanish § Default Language 1, option to convert to selected language (2)

Mobile Link

i. Allworx

Message and Presence Management

Retrieving, Listening, Sending Messages

Checking and Creating Conference Calls

Administration Programming Browser Based GUI – access on LAN or Wan

The Allworx Proposal • • • Intelligent Design Solves Today’s Communications Issues Platform For Rapid Enhancement Unparalleled Flexibility Built To Last Real World Value

Questions?