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Personal. Portable. Participatory. Pervasive. The Digital Landscape in 2013 and its Impact on Communities Personal. Portable. Participatory. Pervasive. The Digital Landscape in 2013 and its Impact on Communities Community Foundations - Denver July 18, 2013 Lee Rainie (@lrainie) Director, Pew Internet Project Email: Lrainie@pewinternet. org Pew. Internet. org

“Tell the truth, and trust the people” -- Joseph N. Pew, Jr. http: //bit. “Tell the truth, and trust the people” -- Joseph N. Pew, Jr. http: //bit. ly/d. Uv. We 3 http: //bit. ly/100 q. Mub

Chelsea Welch Alois Bell Chelsea Welch Alois Bell

r/atheism r/atheism

Next-news • Spiritual precepts and atheism • Vigilantism • Privacy rights, publicity rights, and Next-news • Spiritual precepts and atheism • Vigilantism • Privacy rights, publicity rights, and collapsed contexts • Minimum wage policies and employment practices • Corporate social media policies

3 tech revolutions 3 tech revolutions

Digital Revolution 1: Broadband at home - 66% Internet users overall - 85% Digital Revolution 1: Broadband at home - 66% Internet users overall - 85%

The Landscape of Social Media Users (among adults) % of internet users who…. The The Landscape of Social Media Users (among adults) % of internet users who…. The service is especially appealing to Use Any Social Networking Site 72% Adults ages 18 -29, women Use Facebook 69% Women, adults ages 18 -29 18% Adults ages 18 -29, African-Americans, urban residents 15% Women, adults under 50, whites, those with some college education Use Instagram 13% Adults ages 18 -29, African-Americans, Latinos, women, urban residents Use Tumblr 6% Adults ages 18 -29 reddit 6% Men ages 18 -29 Use Twitter Use Pinterest

Digital Revolution 2 - Mobile cell 91% … smartphone 56% … tablet 34% 326. Digital Revolution 2 - Mobile cell 91% … smartphone 56% … tablet 34% 326. 4 Total U. S. population: 319 million 2012

Apps > 50% of adults 60% 50% 40% 38% 30% 20% 43% 29% 22% Apps > 50% of adults 60% 50% 40% 38% 30% 20% 43% 29% 22% 10% 0% Sept 09 May 2010 Aug 2011 April 2012 May 2013

Digital Revolution 3 Social networking – 61% of all adults 100% 80% 18 -29 Digital Revolution 3 Social networking – 61% of all adults 100% 80% 18 -29 30 -49 50 -64 65+ 89% % of internet users 78% 60% 43% 40% 20% 9% 7% 6% 0% 2005 1% 2006 2007 2008 2009 2010 2011 2012 2013

The social media platforms arts orgs use Source: Pew Research Center’s Internet & American The social media platforms arts orgs use Source: Pew Research Center’s Internet & American Life Project Arts Organizations Survey. Conducted between May 30 -July 20, 2012. N for respondents who answered this question=1, 202.

Number of platforms 17 platforms 16 platforms 15 platforms 14 platforms 13 platforms 12 Number of platforms 17 platforms 16 platforms 15 platforms 14 platforms 13 platforms 12 platforms 11 platforms 10 platforms 9 platforms 8 platforms 7 platforms 1 2 3 10 9 16 The majority of arts organizations that use social media maintain profiles on at least four different social media sites. 31 36 48 70 95 132 141 6 platforms 5 platforms 153 148 138 4 platforms 3 platforms 2 platforms 1 platform 102

Big Change 1: It has networked people • Moved the basic social unit from Big Change 1: It has networked people • Moved the basic social unit from tight, close-in groups to far-flung, loose networks • New social operating system of “networked individualism • Enlarged and diversified people’s networks • Prompted a shift in trust from institutions to networks: – Sentries – Evaluators – Audience • NOT MADE PEOPLE LONELY OR ISOLATED!!!!!!!

Big Change 2: It has networked information • Pervasively generated • Pervasively consumed • Big Change 2: It has networked information • Pervasively generated • Pervasively consumed • Multi-platformed • Personally filtered • Participatory / social • Linked • Continually edited • Real-time / just-intime • Timeless / searchable • Given meaning through social networks and “algorithmic authority”

Big Change 3: It has changed the civic ecosystem • More niches • More Big Change 3: It has changed the civic ecosystem • More niches • More topics of discussion (and different “news” agendas”) • More alliances (“peer progressivism”) • More DIY work • More arguments • More disclosure • More surveillance / sousveillance / coveillance • More people in decisionmaking spaces -- “wisdom of crowds” and the filtering capacity of algorithms into people’s decision making • More evidence of everything humans do: – – Love Hate Altruism Stupidity

@poop_strong (Arijit Guha) and Aetna CEO Mark Bertolini @poop_strong (Arijit Guha) and Aetna CEO Mark Bertolini

@Poop_Strong and @mtbert (Aetna CEO) • @Aetna has now denied $118 k in claims @Poop_Strong and @mtbert (Aetna CEO) • @Aetna has now denied $118 k in claims (in just 5 mos) since kicking me to the curb. Gotta preserve that $2 billion annual profit somehow. • From @Aetna: @Poop_Strong We care about our members. We want you to be empowered to be healthy and make informed decisions. • That’s so sweet you want me to be empowered. Does @mtbert care to empower me by paying my $118 K and counting in bills? • From @mtbert: We paid hundreds of thousands of $ already. A call is all it takes. • From @Poop_Strong: Does that mean if I call you, you’ll graciously offer to pay my bills?

Twitter Conversation, cont’d • @mtbert Do you think it’s morally justifiable to offer a Twitter Conversation, cont’d • @mtbert Do you think it’s morally justifiable to offer a flawed insurance product that doesn’t cover catastrophes? • @poop_strong Why do you think the premiums were so low? Don’t you look at your policy limits when you buy other insurance (auto)? • Tweets from others ‘friends of @Poop_Strong: • @mtbert I’m concerned that you don’t understand how your industry works. ASU students aren’t given a choice on insurance plans • @mtbert As a dad, if your kid was in school, got cancer & reached their lifetime cap, what advice would you give him?

“The system is broken. I’m trying to fix it. ” – Aetna CEO Aetna “The system is broken. I’m trying to fix it. ” – Aetna CEO Aetna agreed to pay @Poop_Strong’s $118, 000 in medical bills New ASU health plan: No lifetime cap

Meaning of Arijit’s encounter • Transparency and engagement are important in era of social Meaning of Arijit’s encounter • Transparency and engagement are important in era of social media – sousveillance and coveillance are part of life now • The less powerful can bring their issues to public spaces • Powerful entities can lose control of their message once it’s “out there” • Conversations can bring calls to action

Be not afraid Be not afraid