Personal. Portable. Participatory. Pervasive. The Digital Landscape in 2013 and its Impact on Communities Community Foundations - Denver July 18, 2013 Lee Rainie (@lrainie) Director, Pew Internet Project Email: Lrainie@pewinternet. org Pew. Internet. org
“Tell the truth, and trust the people” -- Joseph N. Pew, Jr. http: //bit. ly/d. Uv. We 3 http: //bit. ly/100 q. Mub
Chelsea Welch Alois Bell
r/atheism
Next-news • Spiritual precepts and atheism • Vigilantism • Privacy rights, publicity rights, and collapsed contexts • Minimum wage policies and employment practices • Corporate social media policies
3 tech revolutions
Digital Revolution 1: Broadband at home - 66% Internet users overall - 85%
The Landscape of Social Media Users (among adults) % of internet users who…. The service is especially appealing to Use Any Social Networking Site 72% Adults ages 18 -29, women Use Facebook 69% Women, adults ages 18 -29 18% Adults ages 18 -29, African-Americans, urban residents 15% Women, adults under 50, whites, those with some college education Use Instagram 13% Adults ages 18 -29, African-Americans, Latinos, women, urban residents Use Tumblr 6% Adults ages 18 -29 reddit 6% Men ages 18 -29 Use Twitter Use Pinterest
Digital Revolution 2 - Mobile cell 91% … smartphone 56% … tablet 34% 326. 4 Total U. S. population: 319 million 2012
Apps > 50% of adults 60% 50% 40% 38% 30% 20% 43% 29% 22% 10% 0% Sept 09 May 2010 Aug 2011 April 2012 May 2013
Digital Revolution 3 Social networking – 61% of all adults 100% 80% 18 -29 30 -49 50 -64 65+ 89% % of internet users 78% 60% 43% 40% 20% 9% 7% 6% 0% 2005 1% 2006 2007 2008 2009 2010 2011 2012 2013
The social media platforms arts orgs use Source: Pew Research Center’s Internet & American Life Project Arts Organizations Survey. Conducted between May 30 -July 20, 2012. N for respondents who answered this question=1, 202.
Number of platforms 17 platforms 16 platforms 15 platforms 14 platforms 13 platforms 12 platforms 11 platforms 10 platforms 9 platforms 8 platforms 7 platforms 1 2 3 10 9 16 The majority of arts organizations that use social media maintain profiles on at least four different social media sites. 31 36 48 70 95 132 141 6 platforms 5 platforms 153 148 138 4 platforms 3 platforms 2 platforms 1 platform 102
Big Change 1: It has networked people • Moved the basic social unit from tight, close-in groups to far-flung, loose networks • New social operating system of “networked individualism • Enlarged and diversified people’s networks • Prompted a shift in trust from institutions to networks: – Sentries – Evaluators – Audience • NOT MADE PEOPLE LONELY OR ISOLATED!!!!!!!
Big Change 2: It has networked information • Pervasively generated • Pervasively consumed • Multi-platformed • Personally filtered • Participatory / social • Linked • Continually edited • Real-time / just-intime • Timeless / searchable • Given meaning through social networks and “algorithmic authority”
Big Change 3: It has changed the civic ecosystem • More niches • More topics of discussion (and different “news” agendas”) • More alliances (“peer progressivism”) • More DIY work • More arguments • More disclosure • More surveillance / sousveillance / coveillance • More people in decisionmaking spaces -- “wisdom of crowds” and the filtering capacity of algorithms into people’s decision making • More evidence of everything humans do: – – Love Hate Altruism Stupidity
@poop_strong (Arijit Guha) and Aetna CEO Mark Bertolini
@Poop_Strong and @mtbert (Aetna CEO) • @Aetna has now denied $118 k in claims (in just 5 mos) since kicking me to the curb. Gotta preserve that $2 billion annual profit somehow. • From @Aetna: @Poop_Strong We care about our members. We want you to be empowered to be healthy and make informed decisions. • That’s so sweet you want me to be empowered. Does @mtbert care to empower me by paying my $118 K and counting in bills? • From @mtbert: We paid hundreds of thousands of $ already. A call is all it takes. • From @Poop_Strong: Does that mean if I call you, you’ll graciously offer to pay my bills?
Twitter Conversation, cont’d • @mtbert Do you think it’s morally justifiable to offer a flawed insurance product that doesn’t cover catastrophes? • @poop_strong Why do you think the premiums were so low? Don’t you look at your policy limits when you buy other insurance (auto)? • Tweets from others ‘friends of @Poop_Strong: • @mtbert I’m concerned that you don’t understand how your industry works. ASU students aren’t given a choice on insurance plans • @mtbert As a dad, if your kid was in school, got cancer & reached their lifetime cap, what advice would you give him?
“The system is broken. I’m trying to fix it. ” – Aetna CEO Aetna agreed to pay @Poop_Strong’s $118, 000 in medical bills New ASU health plan: No lifetime cap
Meaning of Arijit’s encounter • Transparency and engagement are important in era of social media – sousveillance and coveillance are part of life now • The less powerful can bring their issues to public spaces • Powerful entities can lose control of their message once it’s “out there” • Conversations can bring calls to action
Be not afraid
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