Performance and Availability Monitoring with Tivoli and Netcool Jørgen Krog Sales Manager Automation IBM Tivoli Live ! 15 June 2006 © 2006 IBM Corporation All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice
IT Service Management Statement Of Direction And Intent § All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice – This presentation represents our current goals and objectives – Our development teams are now studying the product source code – We are listening to customers’ views on the future directions of our solutions 2 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Session Agenda Performance and Availability Monitoring § Enhanced Value from Combined Solution § Product Roadmap and Convergence § End Goal or The Final ! 3 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Netcool Can Add Significant ITSM Value IBM IT Service Management IT CRM & Business Management Service Delivery & Support Service Deployment Information Management Business Resilience IT Process Management Products Change and Configuration Management Database IT Service Management Platform IT Operational Management Products Best Practices Business Application Management Server, Device and Network Management Storage Management Security Management Customers can benefit by adding Netcool’s leading management capabilities: 4 § § § § Ultra-scalable event correlation for consolidated operations management Service problem avoidance through trending and real-time BSM Enhanced monitoring and broad integration capabilities Real-time security information management to enable NOC/SOC convergence End-to-end service management for emerging converged IP services World class network management, including deep discovery and mapping to CCMDB Extends Tivoli IT Process Managers with real-time, June 2006 end network information © 2006 IBM Corporation 15 end to Tivoli Live !
IT Service Management Utilizing Netcool to Consolidate End-to-End Operations as a Cornerstone to Service Management IBM and Micromuse together help clients efficiently and effectively IBM Tivoli Netcool Software can accelerate our customers’ achievement of manage. Service Management objectives IT IT Services in support of business goals. § § Real-time Service Visibility – deep, automated visualization of business services to avoid service downtime and pinpoint serviceaffecting issues § IP Convergence – the advanced network management to rapidly and confidently deploy and manage next generation IP-based services (e. g. , Vo. IP) § 5 Operational Consolidation – scalable foundation with broad integration which can leverage customers existing assets to help improve operational efficiency Integrated Security Incident Response – an integrated point for managing security operations in concert with IT operations Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB Dashboards Policy Warehouse TEP for operations Process Managers TBSM TSLA Business Systems / SLA Business Systems Management TEC Event Structures Collectors Tivoli Event & BSM Solutions 6 Tivoli Monitoring Solutions Netcool Solutions Tivoli Live ! Converged Solutions Service Level Management Event Dashboard Advanced Correlation ITM ITCAM Servers, DBs, Apps, Agentless RTT, WAS, J 2 EE, SOA Tivoli Risk Manager Net. View. D TCP/IP OMEGAMON z. Series, Collectors and Integration Net. View. Z Sysplex TCP/IP 15 June 2006 © 2006 IBM Corporation
IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process Discovery Dashboards Policy Warehouse Business Systems / SLA TADDM TEP for operations TBSM Tivoli Event & BSM Solutions 7 Tivoli Monitoring Solutions Netcool Solutions Tivoli Live ! Converged Solutions § Broader Network Layer 1 -3 discovery § Portfolio Leverages Integration into TADDM § Enhanced CCMDB with Broad Layer 1 -7 Discovery and Dependency Mapping Process Managers TSLA Business Systems Management Service Level Management TEC Event Structures Collectors Combined Value CCMDB Event Dashboard Advanced Correlation ITM ITCAM Servers, DBs, Apps, Agentless RTT, WS, J 2 EE, SOA Tivoli Risk Manager Net. View. D TCP/IP OMEGAMON z. Series, Collectors and Integration Net. View. Z Sysplex TCP/IP 15 June 2006 © 2006 IBM Corporation
IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process Discovery Dashboards Policy Warehouse Business Systems / SLA Event Structures Collectors Tivoli Event & BSM Solutions 8 Tivoli Monitoring Solutions Netcool Solutions Tivoli Live ! Converged Solutions TADDM CCMDB TEP Enhanced Process Managers Combined Value § Integration to TEP as TSLA Single Interface for Business Service Systems Level Visualization of IT Management Operations in a Service Context TEC § Enhanced Lightweight Event Dashboard Advanced Correlation Web interface § End to End Data Consolidation, Display ITM ITCAM OMEGAMON Servers, RTT, z. Series, Collectors and Retention DBs, Apps, J 2 EE, WS, SOA and Integration Agentless § Integrated Workflow Tivoli Based Process Net. View. D Net. View. Z Risk TCP/IP Sysplex TCP/IP Manager © 2006 IBM Corporation 15 June 2006 Management Products TBSM
IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB Dashboards Policy Warehouse TEP Enhanced Process Managers Business Systems / SLA Converged BSM Enhanced TSLA TEC Event Structures Collectors Tivoli Event & BSM Solutions 9 Tivoli Monitoring Solutions Netcool Solutions Tivoli Live ! Converged Solutions Combined Value Event Dashboard Advanced Correlation ITM ITCAM Servers, DBs, Apps, Agentless RTT, WS, J 2 EE, SOA Tivoli Risk Manager Net. View. D TCP/IP OMEGAMON z. Series, Collectors and Integration § Scalable, Next Generation BSM architecture § Real-Time and Historical SLA Tracking and Reporting § Enhanced Visualization and KPI’s for Both Business and Operations Net. View. Z Sysplex TCP/IP 15 June 2006 © 2006 IBM Corporation
IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM CCMDB Dashboards Policy Warehouse TEP Enhanced Process Managers Business Systems / SLA Converged BSM Enhanced TSLA Converged Event Manager Event Structures Collectors Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions 10 Tivoli Live ! Converged Solutions ITM Servers, DBs, Apps, Agentless Tivoli Risk Manager Combined Value Impact § Ultra-Scalable, Next Generation Event Architecture ITCAM OMEGAMON RTT, WS, z. Series, Collectors § Simple & Robust Correlation J 2 EE, SOA and Integration § Event Enrichment with Broad Net. View. D Net. View. Z Integration Capabilities TCP/IP Sysplex TCP/IP 15 June 2006 © 2006 IBM Corporation
IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process Discovery TADDM § CCMDB § Dashboards Policy Warehouse TEP Enhanced Business Systems / SLA Converged BSM Process Managers Enhanced TSLA § § Converged Event Manager Event Structures Collectors Enhanced ITM Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions 11 Tivoli Live ! Converged Solutions Impact § Combined Value Layer 1 -3 network discovery, monitoring, and correlation Scalable SIM-based Security Operations Management Broad End to End Monitoring Coverage with Lightweight Entry Options Carrier Class Solutions for Telco’s and Service Providers Adapters for Telco Envir. Enhanced OMEGAMON Service Provider Proviso and Entry z. Series, Collectors UQM and Integration ITCAM IPC Enhanced Security Management Enhanced TCP/IP Management Net. View. Z Sysplex June 2006 15 TCP/IP Telco Adapters © 2006 IBM Corporation
Detailed Convergence Goals and Objectives Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management General Approach to Acquisition Integration § Combine – Combine Assets from Netcool and Tivoli for Broadest Possible Solution. – Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products § Integrate – Appropriate Portfolio Integration Starting Immediately – Integrate and Converge Roadmaps Underway § Customers and Business Partners are Key to this Effort – Services Available for Integrated Solutions Consulting § Converge – Converged Solutions in Key Areas Combining Tivoli and Netcool Capabilities These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete 13 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
Jim IT Service Management Monitoring and Event Structures § Integrate Netcool Displays in Tivoli Enterprise Portal § Anywhere to Anywhere Event Consolidation § Support co-existence and integration of Event System § Broaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring ITCAM RTT, WS, J 2 EE, SOA TEC Event Dashboard Complex Correlation Lots of customization ITM Servers, DBs, Appls, Agentless… SSMs, ASMs, ISMs, ISMs ASMs* DBs, Appls, Agents Servers, 14 Tivoli Live ! 15 June 2006 OMNIbus Event Dashboard Rapid In Memory Event store Lots of Customization ISMs, ASMs, SSMS Servers, DBs, Appls, Agents © 2006 IBM Corporation
IT Service Management Tomorrow Combined Monitoring for Customers Integrated End to End Support for Heterogeneous Environments Available with ITM 6. 1, Omegamon, ITCAM management, and Netcool Business Web Frequently Databases Application Integration. Infrastructure Requested Best Practice Library s& for ITM Messaging Agent-less Network Unix SAP CICS Web. Sphere DB 2 Adapter Apps (Z & Distributed) My. SAP (Z & Distributed) URL, SNMP, File, Network Windows Socket, UDB…. Web Host Agent Services IIS Cluster(s) Oracle. NET (full FTP Quick attach API suite of MS IMS Syslog Probe RMON 2/SL apps) Linux Syslog A Web. Sphere i. Planet SQL Citrix Daemon Comverse MQ z/OS Displacem Nortel Sybase Apache Siebel Magellin ent Web. Sphere VMWare RADIUS Library MQ Web. Logic Robomon Informix Tuxedo OS/400 BMC Patrol Integrator Sun. Net CA Unicenter Domino Castlerock MOM Tandem Exchange Tibco HP OV NNM Platforms 15 Tivoli Live ! 15 June 2006 HP OV Ops Cisco Aprisma Com. Mgr DEC VAX © 2006 IBM Corporation Cisco Vo. IP
IT Service Management Monitoring and Event Structures Combine Integrate Converge § Expand Breadth of Monitoring across Tivoli and Netcool Integrate all Netcool x. SMs with TEP/TMS: § Enable any to any event consolidation § Operational Warehouse § Enable TEC and OMNIbus bi-directional eventing § Situations § Workspaces Deliver ITCAM solutions based on: § ISMs for lightweight response monitoring Event Solution with: § Scale, Performance and Resiliency of OMNIbus § Rich and Robust Correlation of TEC § Common Event Viewer § Converge Monitoring with combined assets § ASMs for Web Now Summer 2006 2007 Estimated Timeline 16 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management TCP/IP Network Management Discovery, Topology, and Root Cause Correlation in TCP/IP and Telco Networks. Tivoli and Netcool Solutions Integrate More Slowly. Precision IP: § Continue Development as Premier Enterprise and Service Provider Network Management Solution Net. View Distributed: § Continue Development as Lightweight TCP/IP Layer 3 Monitoring Solution Switch Analyzer: § Focus on Co-existence and Upgrade to Precision IP Discovery Engine (disco) Precision Provides: § SNMP v 1, v 2, v 3 IP Routing Cisco Switch Finders: discover IP devices using multiple techniques 17 Tivoli Live ! Vendor specific CIDR IP Route Helpers for: SNMP, DNS, telnet, ARP MPLS LSP / VRF § Layer 1 to Layer 7 management Discovery Agents § Field Extensible Discovery and Topology for unlimited granularity § Comprehensive out of the box protocol support 15 June 2006 © 2006 IBM Corporation
IT Service Management Network Management Solution Combine § Deliver Netcool/Precision as Premier TCP/IP Management solution § Deliver Net. View 7. 1. 5 as update to Tivoli Lightweight TCP/IP Management Solution 2 H 2006 Integrate Converge Precision: § Consumability § Premier Enhancements § Expand Capabilities § Entry Precision to Provide Simplified Network Management Solution Net. View: § Enable Bi-Directional integration between Net. View § Net. View & Layer 2 Root Cause Capabilities and Precision Integrated Switch Analyzer: § Focus on Coexistence and § Deliver Smooth Upgrade to Precision Early 2007 Early 2008 Estimated Timeline 19 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Integrated Value: Business Service Management • Tivoli and Netcool solutions both leverage TADDM for Application Discovery and Service Modeling Tivoli BSM • Event and Monitoring Strategy allows either BSM product to provide fully integrated solution • Ability to Integrate 3 rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli Application Dependency Discover Manager Netcool RAD DLA feeds TBSM Collation OEM feeds RAD 20 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Converged Tivoli Business Service Management Tivoli BSM in TEP Tivoli BSM § Deliver Converged BSM Solution with Enhanced Function §Tivoli and Netcool solutions both leverage TADDM for Application Discovery § Integrate Tightly with CMDB Solutions § Event and Monitoring Strategy allows either BSM § Provide Upgrade and Coexistence for product to provide fully integrated solution all Customers § Ability to Integrate 3 rd Party Tools into the Service Model to Help Enhance Business Knowledge § Retain all feeds: networking, systems, Tivoli Application Dependency Discover Manager and z. Series for total end to end solution § Enhanced Real-Time and Historical Netcool RAD Collation DLA Service Level Tracking & Reporting CMDB feeds TBSM § Enhanced Service Impact Analysis to Help Facilitate Event Automation and Trigger Action Based on Business Activity Collation OEM feeds RAD 21 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Business Service Management Combine § Deliver 2 -in-a-box BSM solution § Combine RAD real time SLA with Tivoli Historical SLA § Enable Anywhere to Anywhere Event Reception Integrate § BSM & SLA Visualization in Tivoli Enterprise Portal § BSM & SLA Integration with TADDM/CCMDB Converged Business Service Management § Leverage RAD Infrastructure for enhanced BSM Visualization and KPI’s § Leverage TBSM discovery, z. Series, BPEL and integration/feed capabilities § Leverage Impact Technology for Event Enrichment Converged Service Level Management § Leverage SLA Tracker for Real-Time SLA Infrastructure, Enhanced Visualization and KPI’s § Leverage TSLA for Historical and Near Real. Time SLA Tracking and Reporting Provide Greater out of the box Functionality and Consumability – TADDM for Application Dependencies – CMDB for Rich CI information reconciled and correlated Summer 2006 22 Tivoli Live ! Q 1 2007 Late 2007 15 Estimated Timeline June 2006 © 2006 IBM Corporation
IT Service Management TEC Console enabling Netcool Agents to now send events natively to TEC via ITM V 6 for a Tivoli-centric installation Tivoli Enterprise Portal – Single Interface for Tivoli & Netcool Dynamic Role-based Workspace for Integrating IT Operations Silos One portal to manage the overall health of the infrastructure Webtop Technology Enhancements including Browser Client Integrated Micromuse Allows Customers to Integrate 3 rd Party Products Across IT Operations to Help Improve ROI Events OS agent as between another data Provides a Service Context to Help Provide an ITSM Foundation List can now accept OMNIbus and Integrated OMNIbus Active Event provider to TEC can be TEP synchronized Business Services Distributed Resources for any configuration desired data directly from ITM V 6, OMEGAMON and ITCAM. All data in the TEP can now go to OMNIbus for a Netcool installation J 2 EE Transactions Net: Mainframe Resources Service Level Reporting Executive Dashboard “NEW” Performance Views on Netcool Data in TEP. This Netcool heritage active data can be Launch in Context warehoused, used in event policies, fed to BSM or the CMDB from TEP 23 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management What Our Customers Are Saying. . . “We are excited about the opportunity for increased synergy between the Tivoli and Netcool suites. The combined IBM solution is an important foundation for our IT & Network service assurance management roadmap. " Yves Vlamijnck Team Manager, Network and IT Monitoring, Belgacom 24 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management What the Analysts are Saying… “ This was a very strategic move, not just opportunistic - compared to HP acquiring Peregrine, which was a tactical fill-in-the-gap, this has potential to be huge. You needed to fill the network gap, but went far beyond it. ” - Rick Sturm, EMA, 21 -December “ IBM Tivoli Redefines Network Management IBM is poised to play a big role in an expanded service provider market. Combining the leading position of Netcool in the service provider market with some of the existing Tivoli products, IBM now has a very strong position to answer the extended needs of network service providers, outsourcers, and hosting providers. ” ” - Thomas Mendel, Frank Gillett and JP Garbani, 21 -December “ “ IT Service Management is the future of IT management. Tivoli and Netcool are well placed to develop the capabilities needed to turn this vision into a reality. - Tony Lock, Chief Analyst Bloor Research, 3 -January IBM gets instant credibility and presence in the carrier and service provider market. This is a great acquisition for IBM - George Hamilton, Yankee Group, 21 -December 25 ” Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Summary § Completed Micromuse Acquisition – Leveraging Market and Technology Synergy § Immediate Cross Leverage Being Performed § Continued Focus on Portfolio Convergence Over Time – Provide Immediate Value through Integration (Console, Events, Data) – Converge Roadmap to Maximize Value Across Customers § Next Steps – Customers Should Feel Confident in Purchasing and Deploying our Solutions from Both Portfolios Today – We are Continuing to Invest and Enhance our Solutions – Customers Help Develop our Convergence Strategy With the Best Technologies from Each Portfolio – We are Working with our Customers, Business Partners and Analysts to Ensure a Smooth Upgrade Path – Additional Info http: //www-306. ibm. com/software/tivoli/ 26 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
IT Service Management Technology Information Process People How It Works with IBM IT Service Management – Isolate, Diagnose and Resolve Incidents 27 Incident Manager Establish Incident Management Framework Incident Analyst Incident Manager Incident Management Detect & Record Incident Classify and Provide Initial Support Investigate and Diagnose Incident Resolve Incident and Recover Service Evaluate Problem Management Performance Close Incident IBM Tivoli Availability Management Process Manager - Determine Business Impact Function Search for Configuration Item Assess Failing Component Application Dependency Discovery Resource Status Assess Services Impacted Assess SLA Summary Change and Configuration Management Database Resource Status Business Service Status Service Level Status © 2006 IBM Corporation
IT Service Management Putting it all together with an integrated IT Service Management Approach IT and Business Executives Custom Portal Dashboard SLA Reports Chargeback IT Organization Automation Prioritized Business View 28 Tivoli Live ! Resource and Application Monitoring Provisioning and Orchestration 15 June 2006 Predictive Trend Analysis © 2006 IBM Corporation
IT Service Management 29 Tivoli Live ! 15 June 2006 © 2006 IBM Corporation
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