Partnership In Tomorrow March 30 2010 United

® Partnership In Tomorrow March 30, 2010 United States Postal Service® National Customer Support Center Memphis, TN 1

® Agenda Welcome / Introductions 10: 00 - 10: 15 Purpose and Issues 10: 15 - 10: 30 Cycle M Update 10: 30 - 11: 00 Cycle N – Requirements/Clarifications 11: 00 - 12: 00 Beyond Cycle N Discussion 12: 00 - 12: 30 Lunch 12: 30 - 1: 00 NCOALink ® Update 1: 00 - 2: 30 New Developments 2: 30 - 3: 00 FASTforward® Update 3: 00 - 3: 30 Questions 3: 30 - 4: 00 2

® Address Management Organization 3

® Meeting Purpose and Issues § Review of CASS™/MASS™ Cycle M § Review CASS/MASS Cycle N Requirements § Discuss “What’s Next” for the CASS/MASS Environment § Discuss NCOALink® § New Developments § FASTforward® Update 4

® CASS™/MASS™ Cycle M Implementation § Static data that was provided by the USPS® should have been used for all testing. Manufacturers were responsible for distributing the static data to their customers and notifying them to use it for CASS or MASS testing. § An extension to the ‘required by date’ was granted for certification to accommodate the mailing industry § Cycle M certification was deferred to expire on July 31, 2011 instead of July 31, 2010 § Fee schedule for MASS certification was altered to coincide with the certification extension 5

® CASS™/MASS™ Cycle N Requirements § Suite. Link™ Mandatory for end users § Unique ZIP® Code Matching Policy Clarifications § General Delivery Clarifications § Retire MASS Certification using POSTNET™ Barcode § New Static test data will be provided by the USPS® to all software manufacturers. This data must be used for all tests and must be provided to end users by their manufacturers. The first character of a machine identifier for a MASS test must be “X” to represent static data. 6

® CASS™/MASS™ Cycle N – Fee Schedule 7

® Suite. Link™ - What Is It? § Contains suite numbers for business addresses in § § selective highrise buildings • Targets highrise addresses with high-volume default mail Improves business addressing information through assignment of suite number Allows USPS® to achieve increased volume of mail sorted in delivery point sequence Data available through CASS™/MASS™ Developers No cost for license to CASS/MASS Developers 8

® Suite. Link™ - What Is It? § Suite. Link candidate records are records where there is a known secondary deficiency. § All CASS™/MASS™ certifications require the use of Suite. Link to append suite numbers where match available § Usage mandatory for all end users in production 9

® Suite. Link™ Statistics show the use of Suite. Link increased volume of mail sorted in delivery point sequence. § 4. 4% records matched the previous 2 Fiscal Years § FY 08: 103 million records finalized by Suite. Link § FY 09: 160 million records finalized by Suite. Link 10

® Suite. Link™ - Impact § CASS™ Developers • Will be included in all CASS certification tests • Must be included in software released to end user § MASS™ Developers • • Will be included in all MASS certification tests End Users required to certify using Suite. Link test data Required to spray new 11 -Digit barcode for suite number Required to spray suite number on mailpiece § End Users (CASS/MASS) • Mandatory for use in production environment • Suite number required to be appended to address printed on mailpiece in order to use ZIP+4® code 11

® Suite. Link™ - Impact How to determine if you have a Suite. Link candidate record: § Match to a High-rise Default record § Match to a Street Default record (High-rise Default is not present and High-rise specific records exist) Note: Match to Firm records missing secondary should not be considered as candidate records for Suite. Link. 12

® Suite. Link™ - Impact § If a mailer does not append the secondary number to their original address when one is available from Suite. Link, they cannot use the ZIP+4® Code associated with the new address. The mailer may continue to use the input address with ONLY the 5 digit ZIP® Code associated with the input address § Suite. Link should be done prior to a NCOALink® or FASTforward® lookup 13

® Suite. Link™ - Examples The input address matches to high-rise default record. DPV® returns a “D” which indicates the secondary is missing. Software must query Suite Link. Rec Type Firm DPV Prim Range Street Indicia H Y 910 MADISON Unit 823 – 826 City ZIP Code Unique ZIP+4 Range CRID MEMPHIS STE Secd Range 38103 N 3403 C 029 MEMPHIS 38103 N 3435 C 029 Input: UT Animal Research 910 Madison Ave Memphis TN 38103 Output: UT ANIMAL RESEARCH 910 MADISON AVE STE 823 MEMPHIS TN 38103 -3435 Suite. Link Return Code: A Note: If end-user cannot append secondary number to the mailpiece when Suite Link provides one, they would return input with appropriate 5 -digit ZIP ® Code without the ZIP +4® Code value. 14

® Suite. Link™ - Examples The input address matches to high-rise default record. DPV ® returns a “D” which indicates that secondary is missing. Software must query Suite Link. If no match is found, return the original ZIP + 4 match. Rec Type Firm DPV Prim Range Street Indicia Unit H Y 24 SALT POND RD LOWR H Y 24 SALT POND RD UPPR Secd Range City ZIP Code Unique ZIP+4 Range CRID WAKEFIELD 02879 N 4314 C 001 C 6 WAKEFIELD 02879 N 4304 C 001 C 6 WAKEFIELD 02879 N 4323 C 001 Input: C 6 Merolla 24 Salt Pond Rd Wakefield RI 02879 Output: C 6 MEROLLA 24 SALT POND RD WAKEFIELD RI 02879 -4314 Suite. Link Return Code: 00 15

® Suite. Link™ - Examples The input address matches to high-rise default record. Software must query Suite. Link without the invalid secondary number. If match found insert secondary number. Do not throw away the extraneous info that was on input. Rec Type Firm DPV Prim Range Street Indicia H Y 910 MADISON Unit 823 – 826 City ZIP Code Unique ZIP+4 Range CRID MEMPHIS STE Secd Range 38103 N 3403 C 029 MEMPHIS 38103 N 3435 C 029 Input: UT Animal Research 910 Madison Ave # 9 Memphis TN 38103 Output: UT ANIMAL RESEARCH 910 MADISON AVE STE 823 # 9 MEMPHIS TN 38103 -3435 Suite. Link Return Code: A Note: If end-user cannot append secondary number to the mailpiece when Suite Link provides one then they would return input with appropriate 5 -digit ZIP ® Code without the 16 ZIP +4® Code value.

® Suite. Link™ - Examples The input address matches to a street default record. DPV® returns a “D” which indicates that secondary is missing. Software must query Suite Link. Rec Type Firm DPV Prim Range Street Indicia S Y 2201 - 2299 VETERANS BLVD H Y 2205 VETERANS BLVD Input: Unit D 1 – D 9 City ZIP Code Unique ZIP+4 Range CRID DEL RIO STE Secd Range 78840 N 3120 C 019 DEL RIO 78840 N 3137 C 019 D 5 -DALYS GOLD N CHAIN 2205 VETERANS BLVD DEL RIO TX 78840 Output: D 5 -DALYS GOLD N CHAIN 2205 VETERANS BLVD STE D 5 DEL RIO TX 78840 -3137 Suite. Link return code: A 17

® Suite. Link™ - MASS™ Example of mailpiece with text information placement 18

® Suite. Link™ - MASS™ Example of mailpiece with text information placement 19

® Clarification of Unique ZIP® Code Logic Some anomalies have occurred in the mailing industry that have warranted clarification of the rules for Unique ZIP Code logic. 20

® Clarification of Unique ZIP® Code Logic § Flowchart outlining Unique ZIP Code Logic § Unique ZIP Code Matrix § ‘ 0000’ or the return on an invalid ‘ 9999’ must not be retained § ZIP Code must match City and State to retain an input Unique ZIP Code or ZIP + 4® code 21

® Unique ZIP® Code Logic Flowchart 22

® Unique ZIP® Code Logic Flowchart 23

® Unique ZIP® Code Matrix Carrier Route ID, Record Type And Delivery Point Assignment Rules Within Unique ZIP Codes Only CONDITION CRID/RECORD TYPE DPC Normal Matching (No Input ZIP or No Input +4 or Input ZIP+4 corresponds to matched record) Use CRID/Record Type associated with ZIP + 4 Record Assign Based on Normal DPC Derivation Rules Input or Assigned ZIP+4 Valid (doesn’t correspond to matched record) Use CRID/Record Type Associated with Input ZIP+4 Assign Based on the Primary Street Number Input or Assigned ZIP+4 Invalid Default CRID to ‘C 000’ and Record Type matches the style of input address Assign Based on the Primary Street Number Note: Set the Default flag when the assigned ZIP+4® Code matches to a high-rise default or an invalid add-on of ‘ 0001’ (default for Unique) 24

® Unique ZIP® Code – Valid ZIP + 4® code Retain the input address ZIP + 4 since it is valid and the city state agree with the input ZIP. REC TYPE FIRM DPV PRIM RANGE STREET INDICIA F NEW ENGLAND BUSINESS Y 500 MAIN ST Input: Output: UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID GROTON 01471 Y 00020999 C 001 NEW ENGLAND BUSINESS 500 MAIN ST GROTON MA 01471 -0500 25

® Unique ZIP® Code Logic – Valid ‘ 0001’ Input address contains a valid ‘ 0001’. REC TYPE FIRM DPV PRIM RANGE F MOVE VALIDATION Y 6060 F NATIONAL CUSTOMER SUPPORT CENTER Y Y H Input: STREET INDICIA UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID PRIMACY PKWY STE 3982 MEMPHIS 38188 Y 3982 C 000 6060 PRIMACY PKWY STE 101 MEMPHIS 38188 Y 0001 C 000 6060 PRIMACY PKWY MEMPHIS 38119 N 5745 C 008 National Customer Support Center 6060 Primacy Pkwy Ste 101 Memphis TN 38188 -0001 Output: NATIONAL CUSTOMER SUPPORT CENTER 6060 PRIMACY PKWY STE 101 MEMPHIS TN 38188 -0001 26

® Unique ZIP® Code – Invalid ZIP + 4® Unique ZIP with add-on ‘ 0001’ on input. Since the address does not exist in the Unique, software must look for an exact match that DPV® confirms in the Non-Unique associated with the city/state. REC TYPE DPV PRIM RANGE S Y 2108 S Y Y F FIRM INTERNATIONAL SERVICE CENTER Input: STREET INDICIA UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID NW 3 RD AVE MIAMI 33127 N 4700 C 012 11698 NW 25 TH ST MIAMI 33112 Y 0001 C 000 11698 NW 25 TH ST MIAMI 33112 Y 9997 C 000 MARY ANDREWS 2108 NW 3 RD AVE MIAMI FL 33112 -0001 Output: MARY ANDREWS 2108 NW 3 RD AVE MIAMI FL 33127 -4700 27

® Unique ZIP® Code Logic – Valid ‘ 0001’ Unique ZIP with add-on ‘ 0001’ on input. Add-on ‘ 0001’ doesn’t exist as an exact match in Unique and there is no match to a Non-Unique. Software can retain the Unique Default of ‘ 0001’. REC TYPE FIRM DPV PRIM RANGE S Y 633 H n/a S n/a Input: STREET INDICIA UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID CLARK ST EVANSTON 60208 Y 0001 C 000 2 ARBOR LN EVANSTON 60201 N 1968 C 076 2 – 98 ARBOR LN EVANSTON 60201 N 1967 C 076 Farmers Bakery 322 Arbor Ln Evanston IL 60208 -0001 Output: FARMERS BAKERY 322 ARBOR LN EVANSTON IL 60208 -0001 28

® Unique ZIP® Code Logic – ‘ 0000’ Add-on “ 0000” is never valid. Drop the input add-on and perform the lookup based on Unique ZIP Code Logic. REC TYPE FIRM Input: PRIM RANGE Y P DPV 100503 STREET INDICIA UNIT SECD RANGE PO BOX CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID ATLANTA 30384 Y 01010999 B 001 ABC Company PO BOX 100503 ATLANTA GA 30384 -0000 Output: ABC COMPANY PO BOX 100503 ATLANTA GA 30384 -0503 29

® Unique ZIP® Code – City/State/ZIP do not correspond No correlation between city/state and ZIP Code – match to the city REC TYPE FIRM DPV PRIM RANGE STREET INDICIA S Y 1200 H Y 1200 P Y 2 UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID LOCUST ST DES MOINES 50391 Y 0001 C 000 LOCUST ST DES MOINES 50391 Y 9995 C 000 PO BOX WINCHESTER CENTER 06094 N 00010060 B 001 Input: Kings Tire Service PO Box 2 Winchester Center CT 50391 -0001 Output: KINGS TIRE SERVICE PO BOX 2 WINCHESTER CT 06094 -0002 30

® Unique ZIP® Code – No exact match in the Unique Input contains a Unique ZIP Code. If an exact match cannot be made in the Unique ZIP Code, software must make exact match in a non-Unique if one exists that DPV® confirms. REC TYPE FIRM DPV PRIM RANGE S Y 1149 S Y 4600 STREET INDICIA UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID 1 ST PL NW WASHINGTON 20001 N 1324 C 014 SILVER HILL RD WASHINGTON 20233 Y 0001 C 000 Input: Sandy Brooks Books Inc 1149 1 ST PL NW Washington DC 20233 Output: SANDY BROOKS BOOKS INC 1149 1 ST PL NW WASHINGTON DC 20001 -1324 31

® Unique ZIP® Code Logic – Unique Exact Match Input contains a Unique ZIP Code that does not correspond to the city state. REC TYPE FIRM DPV PRIM RANGE STREET INDICIA H Y 3019 SERVICE RD P n/a 4400 - 4498 BLUFF ST Input: UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID FORT BRAGG 28310 Y 7102 C 352 FAYETTEVILLE 28301 N 1915 C 065 Shuffling Shoe Shop Inc 1 Bluff Ave Fayetteville NC 28310 Output: SHUFFLING SHOE SHOP INC 1 BLUFF AVE FAYETTEVILLE NC 32

® Unique ZIP® Code – No ZIP Code on input No input ZIP Code, software can make an exact match in a Unique. A firm name match is no longer required. REC TYPE S FIRM DPV PRIM RANGE STREET INDICIA Y 157 UNIVERSITY OF NC UNIT SECD RANGE CITY ZIP CODE UNIQUE ZIP+4 RANGE CRID CHAPEL HILL 27599 Y 6018 C 000 Input: Memphis Hog Heaven Bar-B-Que 157 University of NC Chapel Hill NC Output: MEMPHIS HOG HEAVEN BAR-B-QUE 157 UNIVERSITY OF NC CHAPEL HILL NC 27599 -6018 33

® General Delivery Clarification Effective March 14, 2010, the Mailing Standards of the United States Postal Service, DMM® 508. 6 has been revised to permit the postmaster of a Post Office™ with multiple facilities to designate more than one facility as an office that can provide general delivery service in accordance with customer and operational needs. 34

® General Delivery Clarification Input address missing ZIP® Code ZIP Code Acceptable City Name Preferred City Street Name ZIP + 4 73110 MIDWEST CITY OKLAHOMA CITY GENERAL DELIVERY 9999 73114 OKLAHOMA CITY GENERAL DELIVERY 9999 Input: John Doe General Delivery Midwest City OK Output: JOHN DOE GENERAL DELIVERY MIDWEST CITY OK 73110 -9999 35

® General Delivery Clarification Input address missing ZIP® Code. This is a multiple response since there is more than one candidate record in the ZIP + 4® for the input City/State. ZIP Code Acceptable City Name Preferred City Street Name ZIP + 4 73110 MIDWEST CITY OKLAHOMA CITY GENERAL DELIVERY 9999 73110 OKLAHOMA CITY GENERAL DELIVERY 9999 73114 OKLAHOMA CITY GENERAL DELIVERY 9999 Input: John Doe General Delivery Oklahoma City OK Output: JOHN DOE GENERAL DELIVERY OKLAHOMA CITY OK (NO-MATCH) 36

® CASS™/MASS™ Cycle N Intelligent Mail® Barcode (or IMb™) 37

® Intelligent Mail® Barcode (or IMb™) § Must utilize IMb for MASS™ certification • Marks the end of MASS testing with POSTNET™ Barcode • Mandatory for all MASS tests • Required to qualify for automation discounts in May 2011 38

® IMb™ Testing Requirements Failure to adhere to the requirements below, will result in failure of the MASS™ test. § Set Barcode ID to “ 00” § Set Service Type to any valid 3 -digit Service type identifier § Mailer ID can be 6 or 9 digits, but cannot be all zeroes. The same Mailer ID must be sprayed on all mailpieces. § Serial number can be 6 or 9 digits, but cannot be all zeroes. A single serial number can be sprayed on all mailpieces. If any two of the test deck mailpieces have the same serial number, then every mailpiece in the test deck must have the same serial number. Otherwise, a different serial number “must” be sprayed on each mailpiece. 39

® Significant Milestones Annual Meeting Official Rules Release Send Static Data Stage I Release Stage II Release MASS test decks available Developers/Manufacturers Certification Completed Begin Software Released to End-users Expiration of CASS™ Cycle M Implementation of CASS Cycle N Expiration of CASS Cycle N Mar 2010 Apr 2010 Jun 2010 Aug 2010 Nov 2010 Mar 2011 Apr 2011 May 2011 July 31, 2011 August 1, 2011 July 31, 2012 40

® What’s Next? Open Discussion Standardized Abbreviations – § Currently set at 30 Characters § Request from industry segments to reduce it further § What are the impacts? Test file(s) format standardization § Simplify interchange of data to common structure that does not vary across products being certified 41

® Please direct any feedback or questions you might have about today’s presentation to: CASSMAN. NCSC@USPS. GOV 42

® Partnership In Tomorrow Questions? 43

® Link® NCOA 44

NCOALink® Year in Review ® FY 09 Licensee Processing Summary FY 2008 Records Processed Records Matched FY 2009 Match Rate Records Processed Records Matched Match Rate NCOALink Full Service Licensees 442, 917, 051, 853 17, 778, 217, 358 4. 01% 429, 159, 835, 648 16, 747, 522, 077 3. 90% NCOALink Limited Service Licensees 164, 606, 996, 928 4, 285, 411, 129 2. 60% 209, 329, 259, 717 5, 166, 050, 449 2. 47% NCOALink End-User Licensees 27, 597, 927, 969 678, 951, 887 2. 46% 31, 180, 557, 202 594, 351, 501 1. 91% Total: 635, 121, 976, 750 22, 742, 580, 374 3. 6% 669, 652, 567 22, 507, 924, 027 3. 4% -3. 1% -5. 8% -2. 8% 27. 2% 20. 5% -5. 2% NCOALink End-User Licensees 13. 0% -12. 5% -22. 5% Total: 5. 4% -1. 0% -6. 1% NCOALink Full Service Licensees NCOALink Limited Service Licensees Percent Change FY 2008 vs FY 2009 45

® Address Quality Update RPW & UAA Volume Trends FY 08 vs FY 09 All Mail Classes 46 46

® Address Quality Update UAA Trends Pre vs Post November 23, 2008 47

® Address Quality Update Move Update Verifications Nov 16, 2009 – March 14, 2010 Total Mailings Verified to Date Total Mailings Passed Total Mailings Failed 82, 769 79, 783 2, 986 Average Overall Score Average Score of Passed Mailings Average Score of Failed Mailings 96. 9% 99. 0% 40. 3% (96. 4%) (3. 6%) 48

-1 1/ 22 -1 11 1/ 29 /3 0 -1 12 2/ 06 /0 7 -1 12 2/ 13 /1 4 -1 12 2/ 20 /2 1 -1 12 2/ 27 /2 8 -0 01 1/ 03 /0 4 -0 01 1/ 10 /1 1 -0 01 1/ 17 /1 8 -0 01 1/ 24 /2 5 -0 02 1/ 31 /0 1 -0 02 2/ 07 /0 8 -0 2/ 02 14 /1 502 02 /2 1 /2 202 03 /2 8 /0 103 03 -0 7 /0 803 /1 4 23 11 / 16 11 / Score ® Address Quality Update Move Update Verifications Trend - Overall Score 98. 50% 98. 00% 97. 50% 97. 00% 96. 50% 96. 00% 95. 50% 95. 00% 94. 50% 94. 00% 93. 50% Weeks 49

8 - /0 4 7 /1 03 -0 1 8 /2 02 03 1 - /0 03 03 2 - /2 02 14 07 2/ -0 31 24 1/ -0 17 10 1/ -0 27 20 03 1/ -0 2/ -1 13 2/ -1 29 06 2/ -1 22 1/ -1 5 - /1 02 8 /0 02 1 /0 02 5 /2 01 8 /1 01 1 /1 01 4 /0 01 8 /2 12 1 /2 12 4 /1 12 7 /0 12 0 /3 11 3 6 /2 11 /1 11 % ® Address Quality Update Move Update Verifications Trend - % of Verifications Failed 6. 00% 5. 00% 4. 00% 3. 00% 2. 00% 1. 00% 0. 00% Weeks 50

8 - /0 03 4 7 /1 03 -0 8 /2 02 1 /2 02 03 1 - /0 03 2 - /2 02 07 14 2/ -0 31 24 17 1/ -0 10 1/ -0 03 27 1/ -0 13 20 2/ -1 06 2/ -1 29 22 1/ -1 5 - /1 02 8 /0 02 1 /0 02 5 /2 01 8 /1 01 1 /1 01 4 /0 01 8 /2 12 1 /2 12 7 4 /1 12 /0 12 0 /3 11 3 6 /2 11 /1 11 Score ® Address Quality Update Move Update Verifications Trend - Score for Failed Mailings 60. 00% 50. 00% 40. 00% 30. 00% 20. 00% 10. 00% Weeks 51

® NCOALink® Performance and Reporting Requirements 52

® NCOALink® Reporting Requirements q All Monthly Performance Reports are due by the 7 th calendar day of the month and must be submitted to ncoastat@usps. gov q Non-compliance with the monthly reporting requirement will lead to suspension and interruption of data fulfillment, in accordance with the Termination and Suspension of the NCOALink License Agreement q Effective October 1, 2011, Suite. Link reporting will be mandatory for all levels of production NCOALink processing 53

® NCOALink® Processing Requirements q Definition of 100 unique names and addresses ● All NCOALink License Agreements define a ‘Mailing List’ as a list, system, or other collection of at least 100 unique names and addresses ● A ‘Mailing List’ may contain more than one unique name at different addresses ● A ‘Mailing List’ may contain more than one unique address with different names ● The records in a ‘Mailing List’ are not duplicate transactions/records of the same name and/or address q Manipulating, duplicating a transaction or record with the same name and address information (or any variations thereof) to meet or exceed this requirement is not allowed 54

® NCOALink® Processing Requirements (cont’d) ● Licensees are responsible for providing customer support for their customers ● In accordance with the Standards of Performance section of the License Performance Requirements ● Licensee’s customers requiring technical information or questions about NCOALink processing performed on a mailing list must contact the Licensee 55

® NCOALink® Data Fulfillment Delivery q As of August 20, 2009, all product data fulfillment is sent via Priority Mail® with Signature Confirmation™ q LPR modified to allow Licensees five business days to load data upon receipt q Licensees may provide their Express Mail® account number to have their data fulfillment shipped via Express Mail 56

® NCOALink® Mail Processing Agent Policy Reminder q MPA requires pre-approval prior to use q Agent must submit to the Full Service Provider Licensee a minimum of 100 unique names and addresses on each mailing list for NCOALink processing for acceptance, handling and delivery by the USPS q The Full Service Provider must only return the updated list to the Agent q Agent will not return updated address records to the original owner nor will the updated list be used for any purpose other than for mailing the original mail pieces from the original mailing list owner 57

® NCOALink® Mail Processing Agent Policy Reminder q Agent must destroy the original and updated mailing list within 30 days from the date the mail pieces are deposited into the mail stream q Agent acknowledges that the USPS has the right to audit and inspect the Agent’s processes and procedures pertaining to the NCOALink service without prior notice q Agent shall not disclose any updated address information to any third parties for any purpose whatsoever q Agent understands that failure to comply with these terms and conditions may result in the loss of eligibility to participate in the NCOALink Mail Processing Agent Program 58

® NCOALink® Technical Issues 59

NCOALink® ® NCOALink® Dual Name Matching Logic q We will clarify matching rules when dual name addresses are encountered: John Doe Total Eye Care 6060 Primacy Parkway STE 203 Memphis TN 38118 OR Bill Clinton and Hillary Rodham 6060 Primacy Parkway STE 203 Memphis TN 38118 Total Eye Care John Doe 6060 Primacy Parkway STE 203 Memphis TN 38118 OR John Doe and Jane Doe 6060 Primacy Parkway STE 203 Memphis TN 38118 60

® NCOALink® Modification of Reporting q New reporting requirements for Customer Service Log ● Identification of In-House vs. Customer list processing ● Frequency of processing ● October 1, 2011 implementation date 61

® New Developments 62

® New Developments COAlert™ q Allows mailers to pre-screen their addresses for Move Update impact assessment prior to mailing using change-of-address data for months 1 - 18 ● Uses standard name matching logic mode ● Flags old-side addresses (no new address information is provided) ● Assess similarity of names received in ACS COA notices relative to MERLIN name matching ● Beta testing scheduled March – May 2010 u Current beta testers – 2 ● Licensing structure and Pricing being determined 63

® New Developments Electronic Product Fulfillment q Download AIS Products, Licensed Products q Pilot testing in progress ● NCOALink® beta testers Full Service – 6 u Limited Service – 1 u End User – Under Development u ● Download Time – approximately 15 minutes ● File Size – approximately 4. 7 gigabytes ● Available by October 1, 2010 64

® New Developments Other Developments q New Guide to Move Update ● To be posted to RIBBS Move Update page ● Undergoing final internal review q ZIP Code Changes ● ● ● ● Scheduled for June 2010 N. Florida District 32065 to 32073 (618 deliveries impacted) Seattle District 98205 to 98258 & 98201 (4377 deliveries impacted) Arizona District 85374 to 85378 (4388 deliveries impacted) Greater MI District 49684 to 49685 (7061 deliveries impacted) Greater MI District 49686 to 49696 (3629 deliveries impacted) New ZIP Code 93737 for Fresno CA - 93727 to new ZIP 93737 (1156 deliveries impacted) 65

® FASTforward ® 66

® FASTforward® Continuity Strategy Reminder q Effective June 30, 2010 ● USPS® will no longer provide FASTforward hardware support for USPS-supplied FASTforward systems q Effective June 30, 2011 ● USPS will no longer accept or process new applications for FASTforward licenses. Current licensees will continue to receive FASTforward data updates and will be allowed to renew their licenses q June 30, 2012 ● Target date for the discontinuation of all FASTforward software and data fulfillment. Current licensees will not be able to renew their FASTforward licenses after this date 67

® FASTforward® USPS® Issued FASTforward® Systems q Effective July 31, 2009, all FASTforward licensees began receiving 18 -month COA data. q Implementation Date ● USPS-Supplied – April 1997 ● Licensee Provided Equipment – April 15, 2009 ● NCOALink® Mail Processing Equipment – July 30, 2008 q USPS System Return Policy When Upgrading to FASTforward LPE or NCOALink® MPE ● Licensees must return the USPS issued FASTforward system to the USPS prior to successful completion of LPE or MPE certification 68

FASTforward® ® Deployment Update q 387 Systems Currently Certified ● USPS-Supplied ● Licensee Provided Equipment ● NCOALink® Mail Processing Equipment – – – 259 102 26 q 113 Systems Currently in Certification Process ● USPS-Supplied ● Licensee Provided Equipment ● NCOALink® Mail Processing Equipment – – – 0 85 28 q Current Licensee Provided Equipment Back-Up Systems ● Active ● Certifications in process – – 8 38 69

FASTforward® ® FASTforward® Move Update Notification q Active FFMUN Accounts – 9, 381 q FFMUN Records Processed • • July 08 – February 2009 – 1, 872, 862 July 09 – February 2010 – 99, 813, 987 70

® Partners in Tomorrow Thank You 71