Partnering in a Global Organization ASQ CQSDI – March 27, 2007 Scott Jones
Agenda Overview of Elbit Systems Ltd. – Global Organization – United States Organization – Key Products Global Challenges – Security – Language & Culture – Time & Geography ESG CQLG – Technical Synergy – Building Relationships
Elbit Systems Limited (ESL) Special Security Agreement El op AEL U. K. Cyclone ESL-AIT Austria Kinetics Elisra USA Israel South America Europe
Common Program – Interfaces map ESL MFG EFW DSGN MFG IEI Service El-Op MFG DSGN Kollsman DSGN MFG
Elbit Systems of America (ESA) 1, 300 Employees Merrimack, NH E/O Systems Washington, D. C. Governmental Affairs Warner Robins, Georgia Helicopter HMD Maintenance and Support Vision Systems International 50% San Jose, CA Helmet Mounted Systems Fort Worth, Texas Defense Electronics (600 employees) Talladega, Alabama Maintenance and Logistic Support RTL Inc. (Kinetics) Boca Raton, Florida Combat Vehicle Products
Defense Solution on Key Weapon Systems ARH Bell Helicopter F-16 Lockheed Martin V-22 Boeing F-35 Lockheed Martin AH-64 Apache Boeing F-18 Boeing A-10 LM Owego MLRS Lockheed Martin Bradley A 3 BAE AH-1 W Cobra USMC
ESA Core Technologies Weapon Systems Management Helmet Mounted Systems Avionic Support & Sustainment Lasers & Optics Systems Digital Maps & Display Systems Thermal Imaging Systems Multi Role Computers Commercial Aircraft Systems
Global Challenges Security Time & Geography Language & Culture
Lost in Translation These figures of speech were translated by computer to another language, then back into English. What were the original figures of speech? Decrease with the ship. Go down with the ship. Rats giving up a boat of descent. Rats deserting a sinking ship. Does not sing until obese madame. It’s not over until the fat lady sings. It abrades the inferior part of the keg. Scraping the bottom of the Brainteasers, Mind Benders, Games, Word Searches, Puzzlers, Mazes & More Calendar, Workman barrel. Publishing, 2007
Language Barriers Not always word for word Idiomatic expressions אנשים One who שאינם does not מאמינּים believe in בניסים miracles is אינם not realistic מציאותיים Cultural overtones Ashley Montagu אשלי מונּטגין
Idioms & Culture Good Old Boys Frappe Moon Pie Grinder
Elbit Systems Group CQLG Corporate Quality Leaders Group Mission To support and bring to completion, corporate initiatives chosen to improve processes, quality, and customer satisfaction. • Leadership • Technical synergy • Building Relationships Kollsman, Merrimack, NH – September 2006
Technical Synergy Common Standards: – AS 9100, ISO 9001: 2000, et al. – Common set of Customer Satisfaction metrics Corporate Quality Objectives Collaboration on Joint Programs Best Practices – Sharing of processes – Benchmarking IT Systems Compatibility Annual Quality Review with the CEO
Building Relationships Semiannual meetings – host company rotates – – Familiarization with host company Focus on customers’ new requirements Visits to World Class companies for Benchmarking Social events to promote close personal relationships Visits to customers Visits to other Elbit companies – Shared audit teams Teleconferences
Solutions to the Global Challenges Security – Comply with security regulations – Remember security is a 2 -way street Geography & Time Zones – Consider your partner’s schedule – Get on a plane – there’s no time like face time Language & Culture – – – Use common standards and processes Establish personal relationships Talk face to face, until you understand Telephone or videoconference Don’t rely on email!
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