PARS OPERATIONS OVERVIEW PARS OPERATIONS OVERVIEW PERSPECTIVE

PARS OPERATIONS OVERVIEW

PARS OPERATIONS OVERVIEW PERSPECTIVE • 43 Million COA Orders • 4. 3 Billion Machineable UAA Letters • $ 1. 9 Billion Spent on UAA Processing PARS Plant Training 2

PARS OPERATIONS OVERVIEW SERVICE QUALITY IMPORTANCE • Impacts 20% of Population Each Year • One Change of Address Database Error can Misdirect Thousands of Mail Pieces PARS Plant Training 3

PARS OPERATIONS OVERVIEW PROCESSES AUTOMATED BY PARS • Change of Address Forms Processing • UAA Redirection Processing – Forwarding of Mail • Postal Service UAA Endorsement Application – RTS • Form 3547 Address Change Notification PARS Plant Training 4

PARS OPERATIONS OVERVIEW BENEFITS • Service Improvement • Customer Satisfaction • Operational Efficiency PARS Plant Training 5

PARS OPERATIONS OVERVIEW PARS DEPLOYMENT Every CFS Unit And Delivery Unit 282 Plants PARS Plant Training All Remote Encoding Centers 1 NCSC Memphis 6

PARS OPERATIONS OVERVIEW AUTOMATED REDIRECTION PROCESS DOE-015*T 024 NDE 1 407 I 15 NOTIFY SENDER OF NEW ADDRESS JOE DOE 15 RICHARDS ST ANYWHERE MA 02026 -5844 04/02/07 BC: 02026584472 PARS Plant Training 7

PARS OPERATIONS OVERVIEW PHASE 2 PARS NETWORK 282 Processing Plants Have COA Servers and KFP Desk OSS DIOSS AFCS-OCR CIOSS All Computerized Forwarding Sites CFS Mechanized Terminals removed Sort Controls Software STP 87 COA Forms Processing Sites w/Scanners Advanced Forwarding Reader All Remote Encoding Centers T 1 MNS COA Forms AFR Reader …. Computer Universal Coding Terminals DBCS II-V S/W OCR DBCS I S/W OCR PARS Plant Training National Customer Support Center Memphis Form 3547 Print Server ACS Server COA Forms Archive 8

PARS OPERATIONS OVERVIEW NEW CHANGE-OF-ADDRESS ORDER FORM 3575 • New Easy to Scan COA • FIM and Barcode PARS Plant Training 9

PARS OPERATIONS OVERVIEW REVISED PS FORM 3546 AND 3575 Z • FIM and Barcode PARS Plant Training 10

PARS OPERATIONS OVERVIEW COA FORMS CAPTURED ON FIM PROGRAM • Unique COA POSTNET Code Assigned • PS Forms 3575, 3575 Z 00347 -3575 • PS Form 3546 00347 -3546 • COA Forms Captured on FIM Program • COA Forms Sent to CFPS Site for Scanning PARS Plant Training 11

PARS OPERATIONS OVERVIEW COA SCANNER AT CFPS SITES • 87 CFPS Sites • One Kodak Scanner per CFPS Site • COA Images Sent to RECs for Coding • Up to 3, 000 COAs Scanned per Hour PARS Plant Training 12

PARS OPERATIONS OVERVIEW FORMS SCANNED BY CFPS • Form 3575 – Change of Address (COA) • Form 3575 S – Spanish Version Change of Address • Form 3575 Z – Employee Generated Change of Address • Form 3575 WWW – Hardcopy Internet Change of Address • Form 3546 – Forwarding Order Change Notice PARS Plant Training 13

PARS OPERATIONS OVERVIEW OTHER COAS PROCESSED BY CFPS • ICOA (Internet Change of Address) • TCOA (Telephone Change of Address) • Customers call 1 -800 -ASK-USPS and begin interactive voice response process • NCSC Injects ICOA and TCOA to Associated P&DC RIC (10 PM CST) PARS Plant Training 14

PARS OPERATIONS OVERVIEW COA FORMS PROCESSING RECS • Fort Wayne IN • Glendale AZ • Selma CA PARS Plant Training 15

PARS OPERATIONS OVERVIEW REC CODING FOR CFPS • 2 COA Forms Readers (CFR) • COA Data Entry • Complete Form • Fields CFR did not Complete • Modified Records • Verification / Correction PARS Plant Training 16

PARS OPERATIONS OVERVIEW KEY FROM PAPER TERMINAL • Computer Terminal Located at All CFS Sites • Manually Enter COA Forms • COA Forms that cannot be Scanned • COA Forms Requiring Special Security Handling • Letters Written to Postmaster • All Records Processed by ‘Key From Paper’ Terminals are Updated in CARS and FCS Databases • Supports All Coding Rules that Apply to REC Sites PARS Plant Training 17

PARS OPERATIONS OVERVIEW COA NOTIFICATION TO DELIVERY UNIT • Form 3982 Label Printed at CFS and Sent to Delivery Unit • Move Validation Card Printed at NCSC PARS Plant Training 18

PARS OPERATIONS OVERVIEW SCOPE OF CFPS INPUT PROCESS 43 Million Customers 350 P&DC/Fs 87 CFPS Sites 3 RECs 1 NCSC PARS Plant Training 19

PARS OPERATIONS OVERVIEW SCOPE OF CFPS OUTPUT PROCESS 1 NCSC All CFS Sites 34, 000 Post Offices 295, 000 Carriers PARS Plant Training 20

PARS OPERATIONS OVERVIEW CRITICAL ENTRY AND CLEARANCE TIMES • COA Forms Same as FIM Process in P&DC/F PM 0700 FIM ^ ^ CET CT 2050 2300 Incoming 0659 • CFPS Scan Operation 0700 PARS Plant Training Form 3575 CFPS Scan ^ ^ CET CT 0130 0200 0659 21

PARS OPERATIONS OVERVIEW DRAFT CRITICAL ENTRY AND CLEARANCE TIMES • REC Data Input and Verification 0700 CFPS REC Keying ^ ^ CET CT 0200 0300 0659 • CFS Form 3982 Label Generation ^ ^ 0700 CET CT 0330 0300 PARS Plant Training 22

PARS OPERATIONS OVERVIEW FORM 3982 BRIDGE STRATEGY • Print Form 3982 Labels at All CFS Sites • Plan to Migrate Form 3982 Label Printing to Delivery Units Late Phase 2 Deployment PARS Plant Training 23

PARS OPERATIONS OVERVIEW FORM 3982 LABEL • Form 3982 Labels Generated at Local CFS Site • CFS Clerks Separate Labels into Pouches and Dispatch to Delivery Units • Carrier Verifies Label for Accuracy • Carrier Places Label on Form 3982 PARS Plant Training 24

PARS OPERATIONS OVERVIEW FORM 3982 LABELS FOR POST OFFICE: • Each Zone Begins with a Zone Header Label 22313 • Labels are Printed in Carrier Route ID Order • Labels Without a Carrier Route ID are Printed Last Zone: 22313 Operator ID: 9045 9/27/03 ******************** ZONE END LABEL ******************** NO CFPS RECORDS READY FOR THIS ZONE PARS Plant Training • Each Zone Ends with a Zone End Label 25

PARS OPERATIONS OVERVIEW FORM 3982 LABEL DETAILS PARS Plant Training 26

PARS CFS Extract if Used by PARS. If Not Used, Space is Left Blank T = Temporary Order X = Forwarding OVERVIEW OPERATIONS Order Expired (* or #) Character Indicates Multiple COA with Same Last Name from Same Old Address. 3 -digit ID of 3 -Digit ID of CIOSS machine CIOSS Site that labeled Mail that Labeled mail Database ID: D = Daily National L = Local N = National Two-digit Hexadecimal - Decode to. COA name determined finalized determine what AFR by: Two-Digit REC Site ID If “ 00”, the AFR Finalized the Entire Mailpiece CHER 470#T 024 NDE Class of mail, ‘ 1’ = First class ‘ 2’ = Periodicals ‘ 3’ = Standard Mail ‘ 4’ = Package Services Month‘ 9’: Order Start Date, ‘ 1’. . of January – ‘A’: October ‘ 1’ - ‘ 9’: January - September ‘B’: November ‘A’: October ‘C’: December ‘B’: November ‘N’: No Order on File ‘C’: December PARS Plant Training ‘N’: No Order on File 1 407 C 15 04/11/07 A ACS<- Year COA Became Active Intercept (I) Intercept Carrier redirect (C) Carrier Redirect (C) Additional information A’ = Properly Processed Through ACS ‘O’ = Keyline Overridden ACS<- Indicates that an ACS<- indicates that an ACS Electronic Recordhas been electronic record has been Processed. This is Printed on processed. printed nd line the 2 Date mail was labeled, Date Image was Resolved expressed in format by AFR and/or REC, MM/DD/YY Expressed in Format MM / DD / YY 27

PARS OPERATIONS OVERVIEW LABEL GENERATED DUE TO A MOVE • Forwarding Label for: • Intercept • First Class Mail DOE-015*T 331 NDE 1 407 I NOTIFY SENDER OF NEW ADDRESS JOE DOE 15 RICHARDS ST ANYWHERE MA 02026 -5844 BC: 02026584472 PARS Plant Training 15 04/15/07 *0820 -01234 -09 -10 28

PARS OPERATIONS OVERVIEW LABEL GENERATED FOR REASONS OTHER THAN A MOVE • Waste Label for: • RTS • Standard Mail • ACS NIXIE 024 DE 3 15 04/02/07 ACS<- KEYLINE = 690805066071 ATTEMPTED – NOT KNOWN MAIL DISPOSED OF AT MAILERS REQUEST UNABLE TO FORWARD DO NOT FORWARD / DO NOT RETURN PARS Plant Training 29

PARS OPERATIONS OVERVIEW NO RECORD LABEL – FIRST CLASS MAIL SHAR 748 024 DE 1 N C 15 04/02/07 UNABLE TO FORWARD/FOR REVIEW **CR 05** NO FORWARDING ORDER ON FILE Postmaster RETURN TO POSTMASTER OF ORIGINAL ADDRESSEE FOR REVIEW BC: 20110630948 PM *1468 -0702 -13 -25 PM BARCODE ID Tag Info 20110 -9998 Receiver Address Delivery Point • Human Readable to Address As Reflected on Envelope – Bar Code is to Official Postmaster Address PARS Plant Training 30

PARS OPERATIONS OVERVIEW WRONG INDIVIDUAL Chase P O Box 52049 Phoenix AZ 85072 -2049 Your Pre-Approved Chase Platinum Master. Card Erica A Nielsen 2171 San Mortiz Cir Apt 807 Herndon VA 20170 -5686 NIEL 171 024 9 C 1 N C 15 04/02/07 UNABLE TO FORWARD/FOR REVIEW **CR 05** NO FORWARDING ORDER ON FILE RETURN TO POSTMASTER OF ORIGINAL ADDRESSEE FOR REVIEW BC: 20170568671 PM *1468 -10405 -13 -25 PARS Plant Training NIEL 171 201703015 1407 26 04/02/07 NOTIFY SENDER OF NEW ADDRESS NIELSEN’ MARIA E 79889 BANBURY SQ STERLING VA 20165 -7895 31

PARS OPERATIONS OVERVIEW CHANGE OF ADDRESS REPORTING SYSTEM (COARS) • Web Based Application that Allows for the Lookup of COA Records • View Actual Scanned COA Forms • Entire History of the COA Form is Available When Online with CFPS • Research Any Additions / Corrections that were Made to a Record PARS Plant Training 32

PARS OPERATIONS OVERVIEW QUERIES TO THE COARS DATABASE • Individual / Family / Business Lookup • By Street Name • By PO Box • By Rural Route / Highway Contract • Other Lookups • By Carrier ID + Zip • By Transaction ID PARS Plant Training 33

PARS OPERATIONS OVERVIEW COA FORMS SUMMARY REPORT PARS Plant Training 34

PARS OPERATIONS OVERVIEW COA IMAGE DISPLAY PARS Plant Training 35

PARS OPERATIONS OVERVIEW MAIL REDIRECTION PROCESS TODAY Carrier Mr. Smith New York Incoming Inward Secondary Processing New York P&DC Outward Outgoing Processing Primary P&DC Sacramento Delivery Unit Pick-Up New Address Former Address Redirection Processing CFS Mr. Smith New York Jose San Mr. Smith New York Manual & Mechanized Mail Redirection Processing Outgoing Outward Processing Primary New York P&DC PARS Plant Training Incoming Inward Secondary Processing San Jose P&DC New Address Delivery Unit 36

PARS OPERATIONS OVERVIEW MAIL REDIRECTION PROCESS WITH PARS Resolve Old Address Mr. Smith New York Outward Outgoing Processing Primary P&DC Sacramento UAA Identification & Interception Automatic Processing & Labeling of UAA Mail Mr. Smith New York Jose San Incoming Secondary New York Image Only Redirection Processing PARS/CFS PARS Delivery Unit New Address Outgoing Primary New York PARS Plant Training Former Address New Address Incoming Inward Secondary Processing San Jose P&DC Delivery Unit 37

PARS OPERATIONS OVERVIEW MAIL FLOW • Carrier Identified Forwards • Return to Sender Processing • DBCS Intercepts • Intercepted Mail from ISS/OSS Equipment • Non – CIOSS Sites (Feeder sites) • DDU • COA Processing PARS Plant Training 38

PARS OPERATIONS OVERVIEW INTERCEPT MAIL • UAA Mail Captured on Most Automation Letter Machines • ISS/OSS Intercepts Flow to CIOSS Label Mode • DBCS Intercepts Flow to CIOSS Capture All Mode PARS Plant Training 39

PARS OPERATIONS OVERVIEW AUTOMATED RTS ENDORSEMENT PROCESS DOE-015*T 024 NDE 1 407 I 15 NOTIFY SENDER OF NEW ADDRESS JOE DOE 15 RICHARDS ST ANYWHERE MA 02026 -5844 04/02/07 BC: 02026584472 PARS Plant Training 40

PARS OPERATIONS OVERVIEW RTS ENDORSEMENT SEPARATOR CARDS • Used to Automate Endorsements • 12 Different Separator Cards / Endorsements • Planet Code Technology • Ensure Readability • Return to Delivery • Replenish Separator Cards PARS Plant Training 41

PARS OPERATIONS OVERVIEW RTS ENDORSEMENT SEPARATOR CARD - FRONT PARS Plant Training 42

PARS OPERATIONS OVERVIEW AUTOMATED ADDRESS CHANGE NOTIFICATION PARS Plant Training 43

PARS OPERATIONS OVERVIEW AUTOMATED ADDRESS CHANGE NOTIFICATION PARS Plant Training 44