Overview of Hotel Systems Pearl Brewer, Ph. D. University of Nevada, Las Vegas 1
Overview of the Hospitality Industry Restaurant Hotel Systems Casino Systems 2
Hotel Systems TRAVEL AGENTS AIRLINE RESERVATION SYSTEM GDS FORECASTING & SCHEDULING TIME & ATTENDANCE CORPORATE GUEST HISTORY FTP CORPORATE ACCOUNTING SYSTEM Central Reservation System PAY PER VIEW / CHECK OUT MANAGEMENT CRM SALES & CATERING SYSTEM ELECTRONIC LOCK & SECURITY SYSTEM Energy Management E-MAIL, MIS, DSS, EIS YIELD REMOTE SALES MARKETING CREDIT CARD AUTHORIZATION & EFT MAID DIAL-IN PMS Guest Internet Access INTERFACE WITH DIRECTION OF DATA FLOW Internet/ Intranet CALL ACCOUNTING SYSTEM (CAS) Hand Held MINI BAR Purchasing Golf System PABX (SWITCH MAINTENANCE ENERGY FIRE & LIFE SAFETY VOICEMAIL MESSAGE HANDLING WAKE-UP SYSTEM 3
Back-Bone Technologies n n n n PMS (Property Management Systems) CRS (Central Reservations Systems) GDS (Global Distribution Systems) POS (Point of Sales) Sales & Catering Yield Management Guest History Loyalty Programs Telecommunications Systems CAS (Call Accounting Systems) In-Room Systems Locking Systems HR (Payroll, Time & Attendance, Labor Scheduling) Accounting Systems 4
Property Management System Functions n Property Level Reservations n Guest Accounting n Rooms Management 5
n. Property Level Reservations n. Make reservations from –Telephone calls –Web site –Travel Agents –Mail –Other n. Reservations should Transfer from –CRS –GRS 6
Guest Accounting Module Check-In Account Creation Account Entry Account Posting Account Update Account Settlement Check-out 7
Functions of the Rooms Management Module Rooms Status Availability Housekeeping Room/Rate Assignment Auxiliary Services In-House Information 8
Property Management System: Lodging Management System (LMS) n Integrated solution n Options – Handheld check-In – Hotel Front Office – Housekeeping – Accounting » Print room key on the fly – Check-in/out Kiosk – Internet Booking Engine 9
PMS –Initial Screen n n Enter Guest Information Info about Stay – Arrival & departure n Room Type – Assign room n n Payment Type View Guest History 10
PMS 1 11
PMS – Guest Folio n n List all charges Allows charges to be moved to another folio Allows splitting of bill Allows access to other information such as guest history 12
13
Reservation Change Screen 14
What is an Energy Management Systems? Z This system is designed to control equipment for the purpose of maintaining comfort levels in the property. This allows some equipment to be automatically turned off and on based on the set criteria (temp. control, etc) 15
Energy Management Systems ò Demand Control ò Duty Cycling ò Room Occupancy sensors 16
Time and Attendance JD Edwards n n n Tracks Labor Hours Allows clock in on multiple systems Forecasts Labor Needs 17
Electronic Key Locks n n n Guest Safety Can Interface to Energy Management System Internal Security – Tracks employee movement through rooms 18
Electronic Key Lock Systems n n Keys are typically made at the front desk but could be a kiosk Keys are typically a “key mag-strip card” but could be any magstrip card (credit card). 19
Hand Held Technology Information Technology Innovative Projects Pocket Boss 20
Credit Card Authorizations 21
Emerging Hospitality Technologies 22
Smart Networks 23
Hardware n n Touchscreens Customer Terminals (Funpad) Self-Service & Kiosks Handheld Terminals 24
Hot Technologies What’s Going On In The Outside World? 25
Want to Know What’s Going to be Hot? Watch the Movies 26
The General Hotties Wireless n Voice Recognition n Biometrics n Artificial Intelligence/Intuitive Systems n Smart Cards? n Global Positioning n 27
The General Hardware Story n n n n Focus on New Components Speed Storage Monitors Keyboards? Video & Voice Embedded Peripheral Development The New Look & Feel of PC Technologies 28
Hardware Hotties I; PC’s & PDA’s 29
Hardware Hotties II; Pagers & Phones (& PDA’s) 30
Hardware Hotties; More Pagers & Phones 31
Hardware Hotties III; It’s In The Cards & Drives 32
New Points of Distribution n n Automobiles Handhelds Television Phones “Captive” Opportunities – Airplanes – Hotel Rooms – Seats n Others 33
A Little Out There? n n Personal Area Networks (“PAN”) Wearable PC’s Watch the Watches e. Shades 34
That’s today lecture 35
Скачать презентацию Overview of Hotel Systems Pearl Brewer Ph D
5cca5a6784c6253045149b4860ff040c.ppt