OUTSOURCING OF AIR FORCE LIBRARIES Barbara Wrinkle, Director Air Force Libraries
Air Force Overview § § Identified libraries as commercial activities Identified libraries as mission essential § § Vital for mission and education support Listed libraries among first candidates for contracting out § § Contract out staff functions Maintain Air Force control
Current Options § A-76 § § § Full study Direct conversion Nonappropriated Fund Instrumentality Memorandum of Agreement (NAFI MOA)
§ Current Status 39 contract operations § 32 general libraries § § § 7 technical libraries § 39% of general libraries § 47% of technical libraries 6 NAFI MOAs (as of 30 Sep 02) § 7% of general libraries § Adding others in FY 03 4 remained in-house as MEO
Strategic Sourcing NAFI MOA § § Achieve mandated savings Flexibility Provides better control of resources Provider of service remains an Air Force resource
Outsourcing Impact § § § Employee and organizational attitude Loss of corporate knowledge Turbulent transition Three types of library management § § § APF, Contractor, NAFI MOA Learning to accept each other Non threatening atmosphere Maintaining cohesive program Leadership + Partnership = Success
Customer Feedback § § § Customer satisfaction may decrease during transition Within one year back up to Air Force average Type of management is transparent to most customers
Problem Areas § § Authority versus Responsibility Transitions Contract evaluators Increased security requirements
Lessons Learned § § § Strategic planning Identify core competencies Staffing § § § Professionals Standards and measurements Training
QUESTIONS? Barbara D. Wrinkle HQ AFSVA/SVPAL 10100 Reunion Place, Ste 502 San Antonio TX 78216 -4138 Voice (210) 652 -4589 Fax (210) 652 -7039 Barbara. Wrinkle@agency. afsv. af. mil
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