OSHEAN CIO Forum 9 27 13 Basic Tenet The

OSHEAN CIO Forum 9/27/13

Basic Tenet The Next Generation Enterprise (NGE) is highly (totally? ) dependent upon IT. A rich and robust infrastructure, user friendly tools, on demand web services, on demand processing capacity and storage space are merely table stakes for tapping the next generation of collaborative, social networking, and marketing capabilities. The massive burden and resource drain from legacy systems and technologies, which often consume 80% or more of the IT budget, must be reigned in so as to free up funds and resources for the new sources of business value that are available to NGE’s.

Business Process (or Transformation) Applications Compute = Storage/CPU Network Management Services Broadband / ISP / Filtering / Firewall

Cumulus Cloud Services offered to Members going through IT transformation http: //vaughanmerlyn. com/2007/09/22/business-it-maturity-a-helpful-lens-for-the-future/

OSHEAN’s Strategic Value Proposition • OSHEAN as Members’ Strategic Technology Partner - Enabling operational efficiencies to transformation of business operating models – Utilize Beacon 2. 0 bandwidth flexibility and connectivity of Members and Community Anchor Institutions (CAI’s) to strengthen existing OSHEAN service offerings and develop new highly valued service offerings, . – Assist Members with challenges of external forces driving them to the cloud • Mobility, social media, hyper-connectivity, big data analytics, and enabling business innovation – Provide Members with the capacity for business model innovation • Expansion of service choices that fit individual institutional needs

OSHEAN Value Architecture Navi. Site, Safe Harbor, Private DR Metered Commodity Internet Aggregate Traffic OSHEAN Member OSHEAN CORE To 10 Gbps Unmetered bandwidth to deliver extraordinary valuebased application Services Site to Site L 2/L 3 VPN Unmetered Internet 2 Unmetered Peering

Changing Times Campus Technology 48 % Gartner 93 % Percent of respondents proactively moving Percent of smartphones used at work are chosen without regard of IT support forward or still evaluating Cloud Services IDC Percent of organizations already support or plan to support employee-owned devices Growth in the number of devices IT is expected to support by 2012 # 3 ~ 40 % IDC 66 % Forrester Gartner > 40 % IDC via Unisys Influence on supporting non-standard devices from executives and VPs Desktop Virtualization is the third highest priority of server projects #1 # 1 Gartner Consumerization of IT will make the biggest impact on IT in the next decade. 7

Creating new IT challenges Security Manageability Availability Reliability TCO Scalability …. and opportunities for improvements across-the-board 8

OSHEAN and Navi. Site have entered into a strategic partnership to bring on-net cloud services to the OSHEAN membership. Navi. Site, Inc. , a Time Warner Cable Company, is a leading international provider of enterprise-class, cloudenabled hosting, managed applications and services. For the Desk as a Service (Daa. S) offering, the solution is powered by technology from Desk. Tone Inc. of Lexington MA.

Why Navi. Site Easily and effectively leverage cloud technology through the State-of-the-Art Navi. Cloud® Platforms • Robust Data Center in Andover MA. Significant infrastructure and protection/survivability procedure. — No outage since opening in 1999. — Geographic advantage for direct access via 10 Gbps Beacon fiber • Provided reliable and consistent service with unparalleled Service Level Agreements (SLAs) • Addressing specific compliance requirements through extensive industry compliance experience • Ability to meet enterprise security needs through multi-pronged enterprise-level security • Addressed cost constraints with predictable, usage-based billing and consortium level pricing agreements • Met specific and unique business requirements through customizable solutions with a variety of management options • Flexible partnering model to allowed custom solution seamlessly integrating the network technology and the cloud service framework • 10 Confidential

Navi. Site: All Things Cloud and Beyond A leading provider of enterprise-class, cloud-enabled services Managing complex infrastructure and application environments (since 1998) 11 A company (since 2011) Confidential 1, 400+ customers 12 data centers / 4 cloud nodes

1, 400+ Customers…Many Verticals Financial Services Media Manufacturing Hospitality 12 Health Care EDU Confidential

A Global Network: 12 Data Centers / 4 Cloud Nodes London San Jose Andover Charlotte New Delhi Flag ship cloud-enabled data center Co-location / POP Network Operation Center Scalability Up and Down Adaptable to member needs. Our international network of data centers enables us to meet the needs of the most complex enterprise customers. 13 Confidential

Industry Certifications & Partnerships A Clear Demonstration of Navi. Site’s…. Superior product knowledge, technical expertise and commitment to best practices and best-of-breed products § Continuous reviews of processes, procedures and controls § Work with members to address specific compliance & security requirements § Compliance with regulations (i. e. , Section 404 of Sarbanes-Oxley) § Highest levels of readiness, competency, capacity, and scalability 14 Confidential

Who is Desktone? Service Provider Samples • • • 15 A software company delivering a robust software platform for service providers to offer virtual desktops and applications as a service Built from day 1 for service providers Chosen by world’s largest service providers Customer Samples • • • 8 patents on desktop as a service Named IDC “Major Player” in desktop virtualization category & Gartner “Cool Vendor” in client computing Headquarters: Boston, MA

OSHEAN Cumulus Suite

Why Cumulus Suite • Multi-Tenancy – Cost of infrastructure is shared across membership • No Hardware to Maintain • Secure Access Anywhere – Access from anywhere. Extend the availability of software packages outside traditional business hours. • Data Security – With no data on the local device, there is reduced risk with stolen devices or need for complex encryption standards. • Flexibility – Pay as you go, pay as you grow. • Turnkey Solution - Reduce the time it takes to deploy virtual desktops or build Virtual backends from several months to several hours. • Staff Resources - Increase staff ability to respond and deliver services. Move from reactive environments to proactive service delivery. • Easy to use self service tools for on-demand service and the expertise of a Turnkey network-to-app support structure. — One call for full service

Why Cumulus Suite • Beacon 2 Secure Connection - Secure site-to-site connection back to a member’s campus and resources. – Unmatched response time metrics over a site to site fiber coneection • Use your current IP Addresses – Members can utilize existing IP addresses they currently own or lease from OSHEAN. • Firewall Context Included – Each Cumulus environment will include a private firewall instance that is member controlled. This enables members to maintain their own security policy utilizing their own security standards and procedures. (Members who wish to utilize their own firewall solution have the ability to do so) – Cloud Firewall and Filtering – If a member is currently a user of OSHEAN’s cloud firewall and/or filtering services, one set of policies protects both local desktops and desktops in the cloud easing management and administration. • No Additional Bandwidth Charge* – With Cumulus , the cloud is simply an additional site which utilizes the same pool of bandwidth a member is already contracted for. – Eases migration. – Reduced TCO *Possible additional charge for significant bandwidth increase

Cumulus Network Architecture Example

OSHEAN Cumulus Compute

The Cumulus Compute Platforms Setting the standard for enterprise-class infrastructure and application performance. § VMware virtualization Physical and virtual networking components § Memory configurations specifically optimized for virtualization § Multiple backup and storage options § Integration with Beacon 2. 0 Networking Infrastructure § § Enterprise-class compute and storage platforms § World class infrastructure; 99. 999% SLA § Built to support enterprise security and compliance requirements 21 Confidential

Cumulus Compute • OSHEAN Membership Cloud offering to provision on-demand, usagebilled and fully managed application and network infrastructures. – Cluster/POD organization – architecture resiliency – Best in breed architecture components • Vmware v. Sphere, Cisco Unified Compute, and IBM Xi. V, HP. – Customer transparency for both architecture design and where data resides – VM creation using pre-configured templates, • Utilization based billing model – Built in BCDR • App. Center innovation – single pane of glass for customer management – Agent Based Replication – Self Service VM Backup – Role Based Access Control

Cumulus Compute • Provides advanced compute and storage platforms at a highly available, Tier 3, Data Center. • Instantly configurable on-demand CPU cycles and scale up/down storage – – – Data backup and recovery Business continuity Secure remote archiving Mobile file sharing and access On-demand scalability • IT Agility – Elastic resources map top the on-demand nature of today’s compute environment • Hybrid applications – seamless integration of both on premise and cloud based application delivery

Cumulus Compute Infrastructure Servers • Create, configure, modify or clone VMs • Start or stop VMs and view resource consumption • Create, configure, or modify Network Attached Storage (NAS) • Gain Secure console access to the servers in your cloud • Add management, monitoring, or backups to your VMs • Import new server images into your Cumulus Cloud environments

Cumulus Compute Infrastructure - Metrics Resources • Metrics screen displaying performance (Storage, memory, bandwidth, etc…) • Instrument Screen to set and adjust CPU and memory allocation in your cloud environments • Self Service Backup screen listing captured VM images, which can be restored • Reports screen, which allows you to access CSV, files of Cloud data for download analysis

Cumulus Compute App. Center Portal 26 Confidential

Cumulus Desk

Cumulus Desk • Cumulus Desk’s Platform enables OSHEAN to deliver virtual workspaces, including full desktops, shared desktops and applications to end-users as a monthly subscription service. • Service delivered to users on ANY device • Platform built at the Navi. Site Data Center in Andover MA and delivered directly over BEACON 2. 0 to Member sites. • Powered by Desktone’s industry leading technology

Powerful Market Forces driving new IT complexities User mobility Access from any smart device User choice and flexibility 29 New generation of worker/students IT security and control

The PC Isn’t Dead: Its Just Evolving and Changing to Meet the Requirements of Today So we need to start thinking about evolving the desktop Now it depends on this… How you worked used to depend on this… 30

Desktops are Changing Virtual Desktops came along Server Virtualization Goes mainstream 1990 Desktop in PC • • • 31 Bring Your Own Device (BYOD) Windows 7 (8) migrations began Mobile employees becomes norm 2008 Desktop in Datacenter • • Costs out of alignment Security/IP concerns

Virtual Desktops are part of a Journey Virtual Workspaces Virtual Desktops • • • Ondemand desktops and applications • End-to-End Security • Fully integrated solution More scalable More secure Higher performance Simplified deployment Reduced costs MIGRATE EXTEND TRANSFORM 32

Virtual Desktops as a Central Service Simplify desktops and apps into a central datacenter Manage and secure virtual desktops from a single admin console while removing data from endpoints Empower your users with secure, roaming access to your same desktop and apps across devices in any location 33 ü ü ü Streamline Management Enhance Security with no data on the end point Provide High Availability Better Support for More Users Across More Devices Flexibility: detached the desktop from the endpoint Freedom: every user has their own desktop on any device

On-Prem VDI is Challenging Complexity • Complex to design, build, maintain & manage Cash Required • Facilities, protocols, HW/SW, support, etc. • Start-up Cap. Ex needed • Expenses for hardware, software, people skills Performance • Hard to deliver 24 x 7, global, desktop-level performance • It takes a service provider-class operation to achieve. Virtual Desktop Infrastructure (VDI) 1990 Desktop in PC 34 2008 Desktop in Datacenter

How Daa. S Works Purpose-built for delivering virtual desktops in the cloud… quickly deployed, affordable cloud-based virtual desktop solution Remote Campus Cloud Mobile Students & Employees Service Provider Data Center Virtual Desktop: user profile, applications, OS and optional user data. Campus Wi-Fi End User Devices Use your own or choose to use repurposed PCs and thin clients 35

Five Essential Daa. S Requirements Campus Integration User Experience Security Desktop Choice Tiered Role Separation 36

1. Premium User Experience • • • 37 Premium user experience Highest model of security through host based rendering No upgrades for new operating systems and applications Dynamic network adaption for WAN based Daa. S offering Smart investment

2. Campus/Enterprise Integration Users Member IT Resources Service Provider • Active Directory • Campus Applications VPN • Group file share • User document storage • User profile storage MPLS Data Center 38 • Collaboration server • Source revision control • Patch management

3. Comprehensive Security Each client has their own dedicated resources for compliance and security reasons. Hypervisor Virtual Network Client A Tenant Virtual Filer Access Gateway Management DB Directory Services Client B Tenant Client A Tenant 39

4. Desktop Models for All Use Cases Daa. S Platform Provision & Manage Entitlements VDI Persistent Desktop User Session Non-persistent Desktop Applications RDS Windows 7 and 8 RDS Desktops Application Publishing 40

5. Tiered Role Separation Service Provider Service Grid Management Administration Portal Multi-Tenant Management Daa. S Appliance Management Authorization Resource Optimization SLA & Price Plan Management Monitoring Workload Management SLA Reports Service SDK APIs – integrate with NSM, OSS, BSS Member IT IT Management Dashboard Gold Pattern Management Pool Management VM Provisioning Authorization User Entitlements Tenant SDK APIs – integrate with other self-service systems End-Users Best-Fit Broker Thin Clients Display Protocols Web Portal Daa. S® Agent Daa. S® Client Authentication Web Service API 41 Remote Access Daa. S® Mobile Preferences

Top Use Cases Access to desktops Mobile-Secure applications and data Desktop (BYOD) across locations and devices-including BYOD without data residing on endpoint Central image Access to Kiosks management for and Labs public access kiosks, labs, and call centers Flexibility to increase Seasonality or decrease services based on needs - may have their own endpoint devices (e. g. applications for specialized courses) • Home • Mobile • Millennial 42 Secure access to Students or compute for students, Employees temps and contract employees without data residing on endpoint • Student/ employees • Temporary or contract employees • Virtual labs • Libraries • Distance learning • Specialized curriculum • Summer season • Enrollment services

3 Clicks to a Cumulus Desk 1 Create Virtual Desktop 2 Assign to Users 3 43 User Login

OSHEAN Makes End User Virtualization Easy Applications Desktop Management Access Devices Member Responsibilities VDACAL Licenses VDI Software Windows Server License Software SQL Server / Data Store SW Patching and Administration Support and Maintenance Servers Hardware Storage (RAID Protected) Networking Infrastructure Hardware Administration Support and Maintenance Facilities Racks Power and Cooling Service Provider Class Data Center OSHEAN Responsibilities

Backup Slides Cloud-Hosted VDI University Case Studies

Which Desktone Use Case are You? Virtual Lab/Mac Users Centralize desktop management Online Education & Application Delivery General Desktop Replacement & Labs Reduce management effort & TCO Virtual Desktops Mobile Use & Administrative Computing Full desktop to any device Classroom Desktops Flexible configuration

MIT • Convert from traditional physical lab environment to a ‘virtual lab’ • Need to deliver Windows applications to students using Mac’s challenge • Didn’t want to build more data center capacity for VDI solution • Deploy Desktone powered cloud-hosted virtual desktops to students • Eased desktop management pains and provided users with the anywhere anytime access that was desired! need Win!

University of Akron need • Provide 24 x 7 Lab access to students from any location challenge • Very limited resources to roll out a solution internally • The Desktone Cloud allowed U of Akron to give students anywhere, anytime access to the lab environment and leverages the student owned hardware. • The University was able to deliver what they desired without the high costs and hours that would have been required to stand this up internally solution Win!

Ultimate Medical Academy • Reduce burden on Support team • Historically UMA provided applications to students to install on their own machines, this was however causing support to have an unmanageable number of issues to deal with. • If a student makes a call into support related to an application issues they immediately issue the student a virtual desktop that has all applications installed • With a geographically distributed student base and small IT team building in house wasn’t feasible • Desktone’s Daa. S solution was the perfect fit! need challenge solution Win!

Freed Hardeman University • need challenge Legacy application support for administrative workers All Mac Campus with an ongoing need to support windows based applications • Cost to build an internal VDI solution was prohibitive • Win! Desktone’s cloud desktops enabled FHU to provide access to required Windows applications from any Apple device with great performance • solution • FHU will always have a need for Windows only applications and Desktone is their partner of choice to deliver these Windows Virtual Desktops