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ORAL COMMUNICATION SKILLS LECTURE I.
Communication is so much more than just the words we say • Research by Birtwhisle in 1970 studied communication where the meaning of the words alone was potentially ambiguous. His results showed that we make meaning from the following factors: • 55% is taken from body language 38% is taken from tone of voice 7% is based solely on the words
Communication • is a process that allows organisms to exchange information by several methods. Exchange requires feedback • is the articulation of sending a message, whether it be verbal or nonverbal • is the process of meaningful interaction among human beings • is the process by which any message is given or received through talking, writing, or making gestures (There auditory means, such as speaking, singing and sometimes tone of voice, and nonverbal, physical means, such as body language, sign language, paralanguage, touch, eye contact, or the use of writing. )
Communication is usually described along a few major dimensions: • • • Content (what type of things are communicated) Source/Emisor/Sender/Encoder (by whom) Form (in which form) Channel (through which medium) Destination/Receiver/Target/Decoder (to whom) Purpose/Pragmatic aspect
Communication as information transmission (Communication: transmitting a message with the expectation of some kind of response. This can be interpersonal or intrapersonal) Information transmission is governed by three levels of semiotic rules: • Syntactic (formal properties of signs and symbols), • pragmatic (concerned with the relations between signs/expressions and their users) and • semantic (study of relationships between signs and sy
Communication is social interaction where at least two interacting agents share a common set of signs and a common set of semiotic rules.
Human Communication • is the process of generating, transmitting and receiving the signals with mutual understanding between listener and speaker. Ideas can be expressed in many forms. • is a field that helps to understand how people are communicating with themselves, within a group, or within an organization. This process allows them to share ideas and express their views in several ways.
Types of Human Communication: • Verbal Communication • Non verbal Communication • Symbolic Communication
Verbal Communication • is a primary communication that includes skills like reading, writing and speaking verbally in a common language. • According to the Social Scientists, 7% of Communication lies in Verbal and other 93% comes under Non verbal Communication. Here Language plays an important role since its being used as medium to transfer their thoughts between the users. Stewart (2005).
Non verbal Communication: • Non verbal Communication is also known as “Body Language”, which includes Facial Expressions, Emotions, Gestures and Postures which can be perceived by sensory channels like sight, smell, touch and taste. • Moreover Non-Verbal Communication Speaks better than Oral Communication.
Symbolic Communication: • These are illustrated by the products or elements we are using such as the university in which we are studying, the house we live in (e. g. Igloos, Apartments). • Words are the key aspects of Symbolic Communication which also comes under Non-verbal Communication. The exchange of ideas can be done with symbols that may be words or Body signs involves more in Symbolic Communication than words.
Listening Skills is the most important aspect in Human Communication. The Listening process constitutes five elements: • Hearing • Attending • Understanding • Responding • Remembering
Conclusion: • Communication has a great impact on people and technology. • Humans use communication as a process of exchanging ideas and information through common language. • Finally a successful communication occurs when there is a mix of both verbal and non-verbal.
Three elements of communication - and the "7%38%-55% Rule" there are basically three elements in any face-to-face communication: • words, • tone of words and • body language (words account for 7%, tone of voice accounts for 38%, and body language accounts for 55% They are often abbreviated as the "3 Vs" for Verbal, Vocal & Visual. )
Reference: • Stewart, Gwen (2005). nv. Retrieved August 28, 2007, web site: http: //www. leehopkins. com/types -of-nonverbal-communication-listening-skills. html • Denning, Stephan (October 2007). The Secret Language of Leadership: How Leaders inspire Action Through Narrative. Retrieved August 28, 2008, website: http: //www. stevedenning. com/communications_v iewpoint. html