Oracle R 12 Enhancements Mahindra Satyam 2010

Oracle R 12 Enhancements © Mahindra Satyam 2010

Oracle R 12 Overview - Data Security Application Partitioned By GL Ledger FA Asset Book HR Business Group OM, AP, AR, PO, CE, PA Operating Unit INV, MFG Inventory Organization © Mahindra Satyam 2010 2

Oracle R 12 Overview - Multi Org Perform multiple tasks across operating units without changing responsibilities OU 1 LE Ledger (Primary) OU 2 Responsibility OU 3 © Mahindra Satyam 2010 3

Oracle R 12 Overview - Multi Org Select Operating Units In daily use Select Operating Unit classification Run Reports Across Operating Units © Mahindra Satyam 2010 4

Oracle R 12 AP – Key Changes Accounts Payables : Key Processes ØSupplier Definition ØInvoice Lines – multi period accounting ØInvoice Lines – manual entry Ø Invoice Lines – prepayment Ø Invoice Lines – mass additions Ø Invoice Lines – PO Matching ØRetainage and Retainage Release © Mahindra Satyam 2010 5

Oracle R 12 AP – Key Changes q Supplier Definition in R 11. 5. 10 © Mahindra Satyam 2010 6

Oracle R 12 AP – Key Changes q Supplier Definition in R 12 Supplier Management Information Party ID © Mahindra Satyam 2010 7

Oracle R 12 AP – Key Changes q Supplier Definition in R 12 Vs R 11. 5. 10 © Mahindra Satyam 2010 8

Oracle R 12 AP – Key Changes q Supplier Definition in R 12 Vs R 11. 5. 10 © Mahindra Satyam 2010 9

Oracle R 12 AP – Key Changes q Invoice lines © Mahindra Satyam 2010 10

Oracle R 12 AP – Key Changes q Invoice lines © Mahindra Satyam 2010 11

Oracle R 12 AP – Key Changes q Invoice - Create Accounting Choose the MODE in which to create accounting DRAFT Determine Accounting Impact of Journal Entries FINAL Accounting Entries Transferred to GL FINAL POST Accounting Entries Posted to GL © Mahindra Satyam 2010 12

Oracle R 12 AP – Key Changes q Invoice lines – Multi period accounting Deferred accounting period © Mahindra Satyam 2010 13

Oracle R 12 AP – Key Changes q Invoice lines – Multi period accounting © Mahindra Satyam 2010 14

Oracle R 12 AP – Key Changes q Invoice Creation – Manual entry © Mahindra Satyam 2010 15

Oracle R 12 AP – Key Changes q Invoice lines - Prepayment © Mahindra Satyam 2010 16

Oracle R 12 AP – Key Changes q Invoice lines – Mass Additions © Mahindra Satyam 2010 17

Oracle R 12 AP – Key Changes q Invoice lines – PO Matching © Mahindra Satyam 2010 18

Oracle R 12 AP – Key Changes q Invoice lines – PO Matching © Mahindra Satyam 2010 19

Oracle R 12 AP – Key Changes q Retainage and Retainage Release Ø Retainage is the common practice of withholding a fixed amount / percentage of payment until all work under a contract is complete and accepted. Ø Retainage is also called ‘retention’ or contractual withholds’. Ø At the end of the project or when agreed events have occurred, the supplier Ø requests the amount retained and payment is made to release it. Ø Retainage comes under Complex Payments. Contract amount 15, 000, Retainage 20% AMT Invoice Retain Amount Paid 1. Stage - 8000 1600 6400 2. Stage - 4000 800 3200 3. Stage - 3000 600 2400 Total 15, 000 3, 000 12, 000 ü Release the Retained Amount, Once an Agreed event Occurred by “Retainage Release Invoice” © Mahindra Satyam 2010 20

Oracle R 12 AP – Key Changes q Retainage and Retainage Release Enter Retainage A/c in Financial Options © Mahindra Satyam 2010 21

Oracle R 12 AP – Key Changes q Retainage and Retainage Release 1. Navigate to Supplier’s Window 3. Select 2. Select 4. Give Retainage Rate © Mahindra Satyam 2010 22

Oracle R 12 AP – Key Changes q Creation of Complex Service Agreement in PO Navigation Select © Mahindra Satyam 2010 23

Oracle R 12 AP – Key Changes q Service Agreement creation - Details Select “Complex Service Agreement” from list of Values Click © Mahindra Satyam 2010 24

Oracle R 12 AP – Key Changes q Service Agreement creation - Details Enter Supplier and Supplier Site Go To © Mahindra Satyam 2010 25

Oracle R 12 AP – Key Changes q Service Agreement creation - Details Enter Contract Amount Enter Type as Fixed Price Services Click on Update Enter Contract Need by Date © Mahindra Satyam 2010 26

Oracle R 12 AP – Key Changes q Service Agreement creation - Details Select Enter Retainage Rate Enter Charge Account © Mahindra Satyam 2010 27

Oracle R 12 AP – Key Changes q Service Agreement creation - Details Select © Mahindra Satyam 2010 28

Oracle R 12 AP – Key Changes q Service Agreement creation - Details Select Split to Split the Contract into Stages © Mahindra Satyam 2010 29

Oracle R 12 AP – Key Changes After completion move to the Distributions Tab Give the Need by Date Enter Type as Lump Sum Split the Contract amt © Mahindra Satyam 2010 30

Oracle R 12 AP – Key Changes q Service Agreement creation - Details Complex Service Agreement has been Approved. Agreement NO is- 5546 © Mahindra Satyam 2010 31

Oracle R 12 AP – Key Changes q Invoice Creation and Invoice lines Enter the Agreement No Enter the Invoice Amt Match Invoice with the Agreement © Mahindra Satyam 2010 32

Oracle R 12 AP – Key Changes q Invoice Matching Select the Match Amount Click on Match after Selecting © Mahindra Satyam 2010 33

Oracle R 12 AP – Key Changes q Quick Payment 10 percent of the Total amt got automatically got Retained Go to Actions and Pay the Invoice © Mahindra Satyam 2010 34

Oracle R 12 AP – Key Changes Out of 25, 000 invoice amt 2, 500 got retained and amount paid to Supplier is 22, 500 © Mahindra Satyam 2010 35

Oracle R 12 AP – Key Changes q Retainage Release Select PO Number Select Invoice Type as Retainage Release Enter Invoice Amt to be Released Go to Match and Match the Agreement © Mahindra Satyam 2010 36

Oracle R 12 AP – Key Changes q Retainage Release Select The Po line to be Matched Release the Amount After Release go to Payment work Bench and Pay the Amount © Mahindra Satyam 2010 37

Oracle R 12 AP – Key Changes q Bank Account Definition © Mahindra Satyam 2010 38

Oracle R 12 AP – Key Changes q Centralized Banking Model LE OU A Inventory OU B Receivables Work in Process Purchasing Payables OU C • Bank account is now associated with LE entity rather than Operating Unit • Single bank account serves multiple Operating Units • Any and all Operating Units associated with a ledger can be permitted to use the bank account Projects Assets © Mahindra Satyam 2010 39

Oracle R 12 AP – Key Changes q Pay invoices from different OUs with 1 instruction • New Payments Module • New Bank Model • New Bank & Credit Card Features OU A OU B Single Payment Instruction OU C Invoices Bank Payments Sub Ledger Accounting © Mahindra Satyam 2010 40

Oracle R 12 AP – Key Changes q Workflow Notifications © Mahindra Satyam 2010 41

Oracle R 12 AP – Key Changes q Approve / Reject Notifications © Mahindra Satyam 2010 42

Oracle R 12 FA – Key Changes q Enhanced Mass Additions R 12 New Features New attributes added to FA_Mass_Additions – Asset Life – Depreciation Method – Prorate Convention – Bonus Rule – Allowed Depreciation limit amount – Salvage type – Percent salvage value Web ADI Mass Additions template enhanced to include new columns © Mahindra Satyam 2010 43

Oracle R 12 FA – Key Changes Enhanced Mass Additions Legacy conversions Web ADI template for Asset Mass additions enhanced to additional columns New columns added © Mahindra Satyam 2010 44

Oracle R 12 FA – Key Changes q Automatic Preparation of Mass Additions Choice of 3 types of rules to Prepare Mass Additions: Ø Use Default Ø Use Custom Energy © Mahindra Satyam 2010 45

Oracle R 12 FA – Key Changes q Automatic Preparation of Mass Additions Mass Addition Rules Default Rule : Asset Category derived from Asset Clearing Account > if one to one match is available Expense account derived from Asset clearing account, by replacing natural account segment. Custom Rule: Rule defined in API FA_MASSADD_PREPARE_PKG Custom Energy: Energy industry custom rule © Mahindra Satyam 2010 46

Oracle R 12 FA – Key Changes q Asset Depreciation in R 11 Roll Back Process in 11 i Asset Book Run Depreciation Adjustment required for Asset Rollback Depreciation for entire Book Create Adjustment Run Depreciation © Mahindra Satyam 2010 47

Oracle R 12 FA – Key Changes q Asset Depreciation in R 12 Adjustment required for Asset Book Run Depreciation Create Adjustment Automatic Rollback of Depreciation for asset Run Depreciation (Adjusted asset) © Mahindra Satyam 2010 48

Oracle R 12 FA – Key Changes q Automatic Depreciation Roll back § Conditions for Automatic Rollback: – Depreciation processed for the period and – The period is not closed § Adjusted Asset depreciated in next depreciation run. § Rollback Depreciation program (R 11 i) is now obsolete © Mahindra Satyam 2010 49

Oracle R 12 FA – Key Changes q Standard Reports – Text Output © Mahindra Satyam 2010 50

Oracle R 12 FA – Key Changes q Standard Reports – XML Output © Mahindra Satyam 2010 51

Oracle R 12 GL – Key Changes q Accounting Setup Manager Legal Entities Ledgers Operating Units Accounting Setup Manager Reporting Currencies Subledger Accounting Inter & Intra Company Accounting & Reporting Sequences © Mahindra Satyam 2010 52

Oracle R 12 GL – Key Changes q Ledgers Main, record-keeping ledger Defined by 4 Cs: › › Chart of accounts Accounting calendar Primary currency Sub ledger Accounting Method Optional, additional accounting representations of your primary ledger Can differ in one or more of the following from the primary ledger: › › Chart of accounts Accounting calendar Primary currency Subledger Accounting Method © Mahindra Satyam 2010 53

Oracle R 12 GL – Key Changes q Accounting Setup Maintaining Multiple Accounting Representations with Secondary Ledgers L e g a l E n t i t y Legal Entity Accounting Corporate Ledger (Primary Ledger) Local Statutory Ledger (Secondary Ledger) SLA Subledger Transactions Transaction AP AR FA Other Subledgers © Mahindra Satyam 2010 54

Oracle R 12 GL – Key Changes q Manual Journals © Mahindra Satyam 2010 55

Oracle R 12 GL – Key Changes q Security CROSS VALIDATION RULE Cross validation rules prevent the combination of certain segment values in the chart of accounts. SEGMENT SECURITY RULE Security gives you the capability to restrict the set of values a user can use during data entry © Mahindra Satyam 2010 56

MSAT Oracle Practice - Highlights Rated # 3 by Forrester Research among the world’s leaders in Oracle implementation capabilities 3000+ consultant strong Oracle ecosystem within Satyam – 1700+ Oracle EBS consultants 600+ successful engagements in Oracle EBS in last 15 years including 400+ implementations Implementations across 45 countries in NA, Europe, Asia-Pacific, Middle East and Africa Significant investment in delivery accelerators and emerging technologies of Oracle EBS One of the largest Middleware Practices with team of 250+ consultants 30+ R 12 Implementations and world’s first 11. 0. 3 to R 12 Upgrade © Mahindra Satyam 2010 57

Oracle EBS – Key Engagements Oracle EBS R 11. 5. 8 or higher Sample Customers Oracle Products Finance & Projects Supply Chain & MFg HRMS CRM • • • GL, AP, AR, CM, FA EPB FCH Project Costing Project Billing Project Contracts Project Management PRM Property Manager • • Purchasing i. Procurement, Isupplier Inventory, WMS Order Management Quoting, Istore Configurator Manufacturing ASCP • • • HRMS SSHR Payroll Benefits OTL OLM • • • Service Contracts isupport Teleservice Field Service Advanced Scheduler Depot Repair Installed Base Marketing Sales • • • WHO Balfour Beatty Cisco Emirates Bank Zain Telecom Petroplus National Bank of Kuwait Eagle Global Logistics Etihad Airways GE Corporate Central Bank of Ghana • • • GE Infrastructure Gates Unitta Asia Nissan Motors Bausch and Lomb Air India Safaricom Kuwait Danish Dairy Savola Industries ITC – ILTD Birla Copper GE Healthcare • • • WHO Balfour Beatty Kent County Council Virgin Atlantic Central Bank of Kuwait Central Bank of Ghana Royal Jordanian Saudi Hollandi Bank Qatar National Bank • • • Cisco Umniah Mobile Co Qatar Telecom Fuji Xerox DCCI Nissan Stevenage Borough MTC Vodafone Qatar Steel Logitech © Mahindra Satyam 2010 58

Oracle EBS – Resource Composition EA Group Resource break up Oracle EBS Functional break up Source: SHINE database as of 2 nd March, 2010 © Mahindra Satyam 2010 59

Service Offering – Oracle EBS q Consulting, Implementation & Rollout UN Organization Construction Major – UK 30 % – 60% Multiple instance installation of Oracle Apps R 12 in 15 countries. Complex integrations with POS and Billing systems Leading Airlines in West Africa Off shoring Implementation of large Oracle Apps footprint with industry-specific custom developed modules. Rollout to 4 units. Currently Providing Application and Database Support. Telecom Leader in Middle East 400+ implementations and global roll-outs Complex Oracle Apps implementation and rollout to 143 countries. Oracle Apps R 11. 5. 10 Implementation Involving complex supply chain processes and integration with airline-specific systems. Logistics Service provider in the US Implementation of Oracle Financials & HRMS solution covering all lines of business Leading Banking group in the UAE Complete financial solution including financial consolidation of group entities using advanced Oracle modules and core banking integration Our Strengths Business Process Modeling Multi-site Rollout Experience Template Models Strong Product Depth Domain Expertise Proven Methodologies © Mahindra Satyam 2010 60

Oracle EBS - Implementations Client Engagement Details World Health Organization (WHO) Implementation of Oracle Applications 11 i 10 covering Project Management, Financials, Procurement and SCM, HRMS& Payroll’; Global rollout Balfour Beatty Constructions, UK Implementation of Oracle Financials, Procurement, Projects and HRMS. ; Custom development of industry-specific bolt-on modules GE Infrastructure Implementation of Oracle Mfg, SCM, ASCP, Financials and Projects for Wind Energy division Virgin Atlantic Airways, UK Implementation of HRMS, Payroll, Standard Benefits, T&A, SSHR, i. Recruitment Emirates Airlines, UAE Implementation of Financials, HRMS and Procurement. Developed custom components. Dubai Duty Free, Dubai Implementation of Rel. 11. 5. 2 of Oracle Financials, HRMS, Distribution modules and OLAP tools National Bank of Dubai, Dubai Implementation of Oracle GL, AP and integration with Core Banking system Safaricom, Kenya Implementation of Warehouse Mgmt. System, HRMS, Enterprise Project Mgmt. System Abu Dhabi National Oil Corporation Implementation of Financials, Project Costing, Inventory, & HRMS Air India Implementation of R 11 i 10 Financials, Purchasing, i. Supplier, i. Procurement, Sourcing, and OM ITC – ILTD (India) Oracle Process Manufacturing, Financials, Procurement & HRMS; Custom Development Etihad Airways Implementation of R 11 i 10 Core Financials, i. Expenses, i. Procurement, Purchasing, Inventory) American Express - Bahrain Implementation of Oracle Apps R 11. 5. 8 Financials, i. Expenses, Purchasing, OFA, Discoverer Umniah Mobile Company - Jordan Implementation of Oracle CRM, Financials and Distribution modules of Release 11 i 10 Qatar Telecom Field Sales, Quoting, Configurator, Proposal and Sales Intelligence; Mobile. Supply Chain (11 i 10) Gates Unitta – Japan & South Korea Implementation of Oracle Apps. R 11. 5. 10 covering: Financials, Mfg. , Distribution and i. Supplier Aviva – Singapore, Hong Kong, Thailand Implementation of Oracle Financials modules and rollout to Hong Kong and Thailand as well Bausch & Lomb Implementation of Oracle Applications Release 11. 5. 9 - Discrete Manufacturing, BOM, MPS / MRP, WIP, Quality, and Cost Management ; Financials, Procurement Aurobindo Pharmaceuticals Ltd Implementation of OPM, Financials, e. AM, CRM, Distribution, Projects, and OLAP tools © Mahindra Satyam 2010 61

Oracle EBS – Rollouts Client Name Engagement Details Word Health Organization § Implementation of Oracle Applications Covering a user base of about 12, 000 spread across their HO in Geneva, six regional offices and over 145 country offices § Modules covered-Oracle Projects, Financials, Procurement, HR and Payroll suite GE-GBS § Implementation of a single consolidated instance of Oracle Applications § Modules covered- Financials, Projects, Inventory, Purchasing and Order Management Balfour Beatty § Implementation & Customization of Oracle Apps 11. 5. 8 for BB and several business entities § Modules covered -HRMS, Financials, Procurement & Projects. Eagle Global Logistics § Rollout of Oracle Financials and HRMS to about 50 countries in APAC, EMEA, North America and Latin America Gates Unetta § Implementation and rollout of Oracle Applications across Gates Unetta’s offices and facilities in South Korea and Japan. Bio Reliance § Rollout of Oracle application to its operations across UK § Modules: GL, AP, AR, FA, Purchasing, Inventory, and Order Mgmt, CRM: Sales & Marketing Zain Telecom § Multiple instance Implementation of Oracle Application R- 12(Financials, Supply Chain, HR & Pay roll) covering Kuwait, Jordan, Bahrain, Iraq, Lebanon, Sudan, KSA and 14 African countries GE - Healthcare § Rollout of Oracle Apps across Singapore, Thailand, Malaysia, Indonesia and Philippines units Smith International § Rollout of Oracle Applications release 11. 5. 10. 2 at UK, China and Dubai § Modules : GL, AP, AR, CM, MRC, Order Mgmt, PO, Inventory, BOM, WIP, Costing & MRC Petroplus § Implementation and Rollout of Oracle Applications in EMEA region American Eagle Tanker (AET) § Implementation & rollout of Oracle Apps across 16 Legal Entities in Singapore, Malaysia, USA and UK Watania Telecom § Implementation of Oracle Apps in Kuwait, Iraq and Tunisia & Algeria Alshaya Group § Rollout of Oracle Applications for its different locations across Kuwait, Cyprus and Egypt Merrill Lynch § Rollout of Oracle Applications for its different locations GE PII – Oracle Implementation § Implementation and rollout of Oracle Applications Schneider International § Rollout of Oracle Apps solution in its different businesses across Canada, USA. © Mahindra Satyam 2010 62

Service Offering – Oracle EBS q Support & Maintenance Leading Airlines in Australia Global leader in networking solutions Off shoring 60 % – 90% 24 x 7 Support across USA, Europe and APAC Involving multiple versions of Oracle Apps and custom modules. Engagement since 2002. Leading High-tech manufacturer 50+ application support engagements SLA-based 24 x 7 Level 2 and Level 3 Support (including CEMLIs and DBA Support). Highly complex IT environment - host of ERP applications and custom-built industry-specific applications; Engagement since 2005 • 24 x 7 Level 2 Functional Support of Oracle Apps across US, UK, and APAC. • Level 3 Support for CEMLI components. DBA support for non-Production instances Leading Energy Co. in the US 24 x 7 Technical Support for Oracle Applications and Compatible Applications for 13+ instances. Multi-lingual support across US, Europe and APAC Global giant in Financial Services SLA-based 24 x 7 DBA Support for multiple Databases: DB 2, Oracle, SQL Server & Sybase Our Strengths Global Support Models 24/7 Support Productivity Improvements Value Added Services Proven ITIL based Methodologies Improved Service Levels © Mahindra Satyam 2010 63

Oracle EBS –Support Engagements Client Engagement Details Qantas Application Support of Oracle Applications 11. 5. 9 covering HRMS, Financials, Distribution and CRM; OFA, Discoverer, Oracle i. Hub and i. FS; Nature of Support: Level 2 and Level 3 (including CEMLIs and DBA Support) Agilent Technologies Oracle Apps 11. 5. 6 – Financials, Manufacturing, OM, Procurement and SCM modules; DBA Support for Oracle 8. 1. 7. 4 GE Energy Oracle Applications 11 i, Financials, O 2 C, P 2 P, Mfg, CRM, Compatible Apps US Networking Major (CISCO) Oracle Financials 11 i CIBER Oracle Apps Technical Support Balfour Beatty Onsite and offshore support for Custom modules developed & implemented GE Medical Systems Global Oracle Apps 11 i Support for Financials & Manufacturing modules Merrill Lynch Database Support - Oracle 7. x, 8. x, 9. x, 10. x ; Weblogic; SQL Server 7. 0 and SQL 2000; Sybase 7. x, 8. x, 9. x, 10. x, 11. x, 12, x; IBM DB 2 Ver 7. x, 8. x on OS/390 TESCO DBA Support Hitachi Data Systems Support for Oracle Apps 10. 7 and custom components. Europe’s leading Petroleum giant Production Support of Oracle Applications 10. 7 and 11. 0. 3 End-to-end support service to a home grown ERP package DBA Support for Oracle 7. x to 9. x US Semiconductor Major Oracle Apps 11 i Manufacturing modules GE Card Services Oracle Financials, OFA and third party applications Genworth Oracle Applications 11. 0. 3 - Financials, Purchasing, OFA and Client-specific applications; DBA Support for Oracle 8 i © Mahindra Satyam 2010 64

Service Offering – Oracle EBS q Upgrade / Migrations Leading airline in APAC World’s leading credit card and payment solutions company 30 % – 60% Upgrade of Oracle Financials, HRMS and Procurement applications from R 11. 0. 3 to 11. 5. 10; Innovative HDM solution Leading retailer in the US Off shoring Upgrade of Oracle Apps R 11. 0. 3 to R 11 i involving Financials and Procurement modules; Data Migration from SAP to Oracle 11. 5. 7 at their acquired company Leading Airport authority in Europe 40+ upgrade/migration engagements World’s first Oracle Apps R 12 Upgrade from R 11. 0. 3 Upgrade of Oracle Financials from R 11. 0. 3 to R 11. 5. 10 US-based Leading Logistics company Upgrade of Oracle Financials from R 11. 5. 8 to 11. 5. 10 and DB from 8. 7. 4 to 9. 2. 0. 6 Leading Dairy products company in Middle East Upgrade of Oracle Financials, Process Mfg, Procurement, HRMS and Order Mgmt from R 11. 0. 3 to R 11. 5. 10 Our Strengths Strong Upgrade Experience Technical & DBA Skills Reusable Scripts Upgrade Lab Close Proximity to Oracle Proven Methodologies © Mahindra Satyam 2010 65

Oracle EBS – Upgrade Customers Client Engagement Details Merrill Lynch Upgrade of Oracle Applications R 10. 7 to R 11 i involving Financials and Project Accounting modules Brocade - US Upgrade of Oracle Applications from R 11. 0. 3 to R 11 i involving Financials, Procurement, Order Mgmt, HRMS and CRM British Airport Authority Upgrade of Oracle Financials, HRMS and Procurement applications from R 11. 0. 3 to 11. 5. 10 Master Card Upgrade of Oracle Applications R 11. 0. 3 to R 11 i involving Financials and Procurement modules; Data Migration from SAP to Oracle 11. 5. 7 for Europay operations Hitachi Data systems Migration of Oracle Applications 10. 7 to 11 i covering: Oracle Financials, Projects, Purchasing, Order Management, Inventory, and HRMS US Networking Leader (Cisco) Migration from Oracle Applications R 10. 7 to R 11 i for Procure to Pay track Party City Upgrade of Oracle Financials applications from R 11. 0. 3 to R 11. 5. 10 Imperial College, UK Upgrade of Oracle Financials Applications from 11. 5. 7 to 11. 5. 8 & Customization Roll International Upgrade of Oracle Applications comprising of Oracle Financials, Process Manufacturing, and Distribution Applications from R 11. 5. 9 to R 11. 5. 10 Ministry of Education, Singapore Upgrade of Oracle Financials from R 10. 7 to 11. 5. 9 along with custom-modules NTUC Fairprice - Singapore Upgrade of Oracle Applications from R 11. 0. 3 to R 11. 5. 8 involving Financials, Purchasing, Inventory along with bolt on modules and alignment of business processes Makro Cash & Carry - China Upgrade the existing Oracle system from 10. 7 to 11 i along with the customization Kuwait Danish Dairy, Kuwait Upgrade of Oracle Financials, Process Mfg, Procurement, HRMS and Order Mgmt from R 11. 0. 3 to R 11. 5. 10 Suhail Bahwan, Oman Upgrade of Oracle Applications from R 11. 0. 3 to R 11. 5. 9 involving Financials, Inventory, Order Management, Purchasing and 6 Bolt-on modules AH Alshaya - Kuwait Upgrade of Oracle Financial, Purchasing and Property Manager Modules from R 11. 5. 6 to R 11. 5. 9 Watania Telecom - Kuwait Upgrade of Oracle Financials from R. 11. 0 3 to 11. 5. 9 Sony Migration of Oracle Applications Financial modules from R 10. 7 to R 11. 02 on UNIX environment Eagle Global Logistics Upgrade of Oracle Financials modules from 11. 5. 8 to 11. 5. 10 and DB from 8. 7. 4 to 9. 2. 0. 6 © Mahindra Satyam 2010 66

Service Offering – Oracle EBS q Development / Technical Services Construction Major in UK UN Organization in Europe Off shoring 70 % – 80% Auto Major in APAC Logistics Service provider in the US § § Custom Solutions for mobile data capturing; Bolt-on module for Crop Development & Crop size estimation using statistical tools and data-mining techniques § § Leading tobacco processing and cigarette Mfr. in India 50+ development support engagements (excluding overlaps) Bolt-on modules to meet the construction industry requirements viz. , plant hire maintenance, Sub contractor, Tender buying etc Complex customizations in Projects, Finance & several custom reports for supporting statutory requirements Wide range of RICE services Development of bolt-on modules – Travel, strategic management, Project Budget Proposal System (PBPS), and integrating it with Oracle Grants Accounting § Development of complex Dealer Management system and integration with Oracle Apps Web services development using BPEL ESB and developing OTM Extension using ADF Our Strengths Huge Services Bandwidth Managed Large Volumes Various Development Models Offshore Leverage Reusable Components Proven Methodologies © Mahindra Satyam 2010 67

Oracle EBS – Technical Services Client Balfour Beatty Engagement Details § Development of bolt-on modules to meet the construction industry requirements viz. , plant hire maintenance, Sub contractor modules, GRN Entry simplifications, BBIG bolt on, Tender buying, complex customizations in Projects, Finance & HRMS, Integration with Project Mgmt application and estimation tools & several custom reports for supporting legislative & statutory requirements. WHO § Standardization, simplification & development of common global design for 143 countries, consolidated monthly reporting for various entities, Bolt on ILO § RICE services in the areas of Grants Accounting, Self service HR, Procurement, Projects Management, Finance and Development of bolt-on module ITC -ILTD § Complex Custom Solutions for mobile data capturing, computing and online data transfer using hand held terminals § Custom module development for Crop Development & Crop size estimation using statistical tools and data-mining techniques Cisco Systems § Developed numerous RICE components for CIBER project over the past 4 years Union National Bank § § Nissan Emirates Airlines development for Travel and meeting management, Work Plan Entry Tool, HR Action plan tool, WHO Requisition Registration Tool. – Travel, strategic management, Project Budget Proposal System (PBPS), and integrating it with Oracle Grants Accounting Custom workflow in high transaction areas such as Leave Process, Loans Process, Staff Transfers & Promotions, Staff Requisitions, Custom development of E-Resourcing website and interface to the HRMS System Custom dev. of Library Mgmt. bolt-on module enabling online requesting, booking and searching for a resource based on multiple search criteria. Interfaces for handling the Performance Mgmt. System, based on Balance Score Card Approach including online calculation of appraisal scores. § Development of complex Dealer Management system and integration with Oracle (This was well appreciated by Oracle & select functionality was incorporated as enhancement in the subsequent version of APAC CRM localization ) § Development of Custom components: Crew Rostering, Passage Admin, Airline Creditors, Interface Process Manager, Extensive Custom Validations § Deployment of a Defect tracking application along with another application for Version control of all custom developments (CCC-HARVEST) § Automation of Requisition and Store Issue process with Workflow customizations. Air India § Bolt-on / Custom development for Dispatch Module, Kitting Module, and Sourcing module customization to suite Public Sector control norms; Swipe Mashreq Bank § § § Development of Provision Calculation System & Balances Reconciliation System for Oracle Apps. § § Custom Modules, Outward Freight, Process Planning, Sales Order Approval Workflow Duty Free AL Shaya Khanna Papers Caprihans Umniah Telecom NMTC NTUC Fair Price Gati Ltd card integration ; Development & Integration of Data Mart Development of Custom modules for Markup/ down of Retail Prices, Collections & Lodgments, and Time & Attendance Developed Custom Forms (Bilingual) for submitting requests for New Lease, Renewal, Termination, Transfer etc. Customized Web Pages for the E-portal to submit the requests from Portal (Bilingual ); Several Custom Workflows Developed over 250+ Custom Reports Customization / integration works: management for In-ward / Out-ward movement of material, Interface with Existing Payroll System, Deckle planning system (Custom bolt-on module) Custom-built POS Custom-built Dealer Management System Localization of the Oracle Payroll as per Kuwait-specific and local statutory requirements § Developed Localizations § Custom development of enterprise operations management system for a transport and logistics industry and integrating with Oracle apps © Mahindra Satyam 2010 68

Global Delivery Engine • Rich experience as System Integrator by serving customers in more than 45 countries • Investments in building language capabilities and competencies around country-specific localizations to serve our customers effectively across the globe • Global talent acquisition aligning with our regional spread. • Integrated Project Management leveraging Right. Sourcing TM • Projects managed like integrated business – the Satyam. Way. TM Global Delivery Centers in EMEA and APAC apart from INDIA China Current State • 80+ Oracle Apps Consultants Advantage • Mandarin language capability Future State • 150+ member team in 12 months Egypt Malaysia Hungary Current State • 35+ Oracle Apps Consultants Current State • 45+ Oracle Apps Consultant Current State • 15+ Oracle Apps Consultant Advantage • French and Arabic • Language Capability Advantage • Near-shore, delivery for ASEAN countries Future State • 100+ member team serving Africa & ME clients in 12 months Advantage • Near-shore, delivery for European countries Future State • 100+ consultants in 12 months Future State • 25+ consultants in 12 months © Mahindra Satyam 2010 69

Oracle R 12 Capabilities § R 12 Lab set-up for training the § 250+ FMW consultants already trained and have project resources experience § More than 75% of functional § Technical consultants are teams trained in R 12 being upgraded to the new § About 17% of technical teams release features in 10 g. trained on Java skills § DBAs already trained & have § More than 50% of DBA’s trained experience in Oracle database on 10 g § Satyam is already executing about 30 R 12 engagements. § Core functional & technical consultants trained by Oracle Corp Release 12 Capability & Experience Continuous training internally & by Oracle to make our resources ready for Release 12 services Clientele 1. Schneider International, USA 2. Cisco Systems, USA 3. Ministry of Defense, Oman 4. Emirates Bank Group, UAE 5. Abahsain Group, Saudi, 6. Budget Rent a Car, Saudi 7. Ajman Government, UAE 8. Birla Copper, India 9. MKM Holdings, UAE 10. Jumeirah Group, UAE 11. Salam International, UAE 12. ASPIRE (Academy of Sports Excellence) 13. ADAT 14. Dubai Silicon 15. Galfar Engineering 16. Zain Telecom 17. Aviva Ltd 18. Watania Air 19. Sourough Properties 20. Dubai Insurance Group 21. Equity Bank 22. Central Bank of Kenya 23. LOLC – Sri Lanka 24. Bank of Muscat International (BMI) 25. Abu Dhabi Education Council 26. GDI- Doha 27. Unity Bank 28. ETA Freight Star 29. Air India 30. Sri Lankan Airlines (Upgrade) Joint initiative for Release 12 i : Functional Testing © Mahindra Satyam 2010 70

Matured Alliance Strategic alliance with Oracle Worldwide Platinum Partner Alliance with Oracle since 1996 Participation in product re-engineering programs (i. Setup) Extensive enablement programs and assistance with strategic engagements Joint development and marketing of domain-specific solutions with Oracle High level of support from Oracle on new technologies, updates etc – special focus to Satyam Engagement level joint working – pre-sales, project execution © Mahindra Satyam 2010 71

Analyst Ratings & Awards Partner of the Year – Systems Integrator - 2007 Partner of the Year – Business Excellence - 2006 Best Partner – Acquired Applications - 2007 Partner of the Year - 2006 Outstanding Systems Integrator - 2005 © Mahindra Satyam 2010 72

Q&A Thank you mahindrasatyam. net Safe Harbor This document contains forward-looking statements within the meaning of section 27 A of Securities Act of 1933, as amended, and section 21 E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to certain risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking statements. Satyam undertakes no duty to update any forward-looking statements. For a discussion of the risks associated with our business, please see the discussions under the heading “Risk Factors” in our report on Form 6 -K concerning the quarter ended September 30, 2008, furnished to the Securities and Exchange Commission on 07 November, 2008, and the other reports filed with the Securities and Exchange Commission from time to time. These filings are available at http: //www. sec. gov © Mahindra Satyam 2010 73