Operations Management Process Design Chapter 7 Power Point

Operations Management Process Design Chapter 7 Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 7 -1 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline ¨ GLOBAL COMPANY PROFILE: DELL COMPUTER CO. ¨ FOUR PROCESS STRATEGIES ¨ Process Focus ¨ Repetitive ¨ Product ¨ Mass Focus Customization Focus ¨ Comparison Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e of Process Choices 7 -2 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ PROCESS ANALYSIS AND DESIGN ¨ Flow Diagrams ¨ Time-Function Mapping ¨ Process Charts ¨ Service Blueprinting ¨ SERVICE PROCESS DESIGN ¨ Customer Interaction and Process Design ¨ More Opportunities to Improve Service Processes ¨ SELECTION OF EQUIPMENT AND 7 -3 TECHNOLOGY Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ PRODUCTION TECHNOLOGY ¨ Machine Technology ¨ Process Control ¨ Vision Systems ¨ Automated Storage and Retrieval System ¨ Automated Guided Vehicle (AGV) ¨ Flexible Manufacturing Systems (FMS) ¨ Computer-Integrated Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 7 -4 Manufacturing (CIM) © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ TECHNOLOGY IN SERVICES ¨ ENVIRONMENTALLY FRIENDLY PROCESSES ¨ PROCESS REENGINEERING Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 7 -5 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Learning Objectives When you complete this chapter, you should be able to : Identify or Define: ¨ ¨ ¨ Process focus Repetitive focus Product focus Process reengineering Service process issues Environmental issues Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 7 -6 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Learning Objectives Continued When you complete this chapter, you should be able to: Describe or Explain: ¨ ¨ Process analysis Service design Green manufacturing Production technology Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 7 -7 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458