Opening AGENDA 10 30 — 11 00 uur

Opening AGENDA 10. 30 - 11. 00 uur Ontvangst en registratie bij binnenkomst 11. 00 - 11. 15 uur Opening / Marktsituatie - Dirk Thomaere, General Manager Toshiba Benelux 11. 15 - 12. 00 uur Product Portfolio - Inno Frencken, Marketing Manager 12. 00 - 12. 10 uur Communicatie strategie - Lieven De Meester, Communications Marketing Manager 12. 10 - 12. 30 uur Sales strategie – Paul Spaenjers, Sales Manager 12. 30 - 12. 40 uur Q & A 12. 30 Aanvang lunchbuffet

Marketshare Toshiba Europe Notebook Unit Sales grew. Record Sales Volume in August. ASP for Toshiba fell. European ASP drop. Toshiba Belgium Notebook Unit Sales decrease. Fierce pricefight started. Battle focus in Retail. Pricepoints below 1000 Euro significant Reseller Meeting Product Strategy & Portfolio

Ubiquitous Network Society AV-Note-PC Commodity Thin & Light Corporate Reseller Meeting Product Strategy & Portfolio

Technology roadmap for ubiquities computing Human interface DT CP -IP, Wir Ac ele Ne ce ss Net w ssi wo Po bi rk in lity tin A g cc De es vi si ce bi Ta lity bl , U et in sab te ili rfa ty ce , Home network A, DL N HD-DVD, CODEC/DECODER, High video quality Provide new values Provide new markets Develop new values Develop new markets Security Ubiquitous computing , ne n tio ec of a m i ch t ro , P e a at us f d gal n o. 11 n ille 802 io E EE ct of te on B, I o W Pr asi OU C v MIM E , ook P oteb oot of N tb n-pro Fas , Rai rop for d bility a , Dur RAID ounting ine pitch m mponent, F co Chip-type LED Backlight, Power Controller, Direct Methanol Fuel Cell Security“Always ON” technology Robust and highly reliable designing High density mounting technology Power saving technology Reseller Meeting Product Strategy & Portfolio

How do we see the market Market Fit Growth potential Strategy Consumer High Maintain SMB Medium High Invest Large account Low Limited Focus Reseller Meeting Product Strategy & Portfolio

Strategy Toshiba Benelux Team with our partners and provide tools to win. Work on the Invest and Focus part with you. . Increase contact with our resellers. (Sales structure) Increase offer of Toshiba Options. Serviceoffering to increase sales to B 2 B customers. Value proposition to Large Accounts. Maintain marketshare through Volume Sales in B 2 C market. Choose selected partners.

Toshiba Offers In country decisions ! Talk to us. You want to win we want to win! Ask Toshiba, we will find a way !. Value proposition. Think option Selling, help us to fight all propositions. Differentiated products. R 200, M 300, S 3. . Qosmio Line-up. Possible to ask premium. We stay to fight it out ! Reseller Meeting Product Strategy & Portfolio

Reseller Meeting Product Strategy & Portfolio Inno Frencken Marketing Manager Benelux 10/12 October 2005 Reseller Meeting Product Strategy & Portfolio

Topics: Product technology strategy High Definition (HD) Green procurement Product roadmap line-up Product Presentation: Toshiba Tecra S 3 New Notebooks Q 4 2005 with differentiators More 4 You accessories Reseller Meeting Product Strategy & Portfolio

Technology roadmap for ubiquitous computing Human interface A, DT CP -IP, Wir Ac ele Ne ce ss Net w ssi wo Po bi rk in lity tin A g cc De es vi si ce bi Ta lity bl , U et in sab te ili rfa ty ce , Home network DL N HD-DVD, CODEC/DECODER, High video quality Provide new values Develop new markets Security Ubiquitous computing , ne n tio ec of a m i ch t ro , P e a at us f d gal n o. 11 n ille 802 io E EE ct of te on B, I o W Pr asi OU C v MIM E , ook P oteb oot of N tb n-pro Fas , Rai rop for d bility a , Dur RAID ounting ine pitch m mponent, F co Chip-type LED Backlight, Power Controller, Direct Methanol Fuel Cell Security“Always ON” technology Robust and highly reliable designing High density mounting technology Power saving technology

Definition: “HD readiness” vs. “basic HD readiness” “HD ready” is an industry standard defined and protected by EICTA. As a contrast, Toshiba introduces “basic HD readiness” for products meeting a standard defined by Toshiba. Basic HD readiness means that WMV content can be viewed in High Definition quality. “HD-ready” (EICTA) “HD ready” devices receive the signal through a video-in port. EICTA sets standards for display, display engine and specifications of the port. “Basic HD-readiness (Toshiba) “Basic HD ready” notebooks do not have a video-in port. They generate the HD signal internally using WMV content from DVD or HDD. “HD ready” requirements: The logo testifies that a Toshiba notebook is capable of playing 720 p WMV HD content (sourced from ODD or HDD) without framedrops on the integrated minimum 720 p capable widescreen display. PCMark 04 result of notebook must be above 3000, min. Pentium® M 730 (no Celeron CPU), min. 512 MB of RAM, external GPU with 128 MB video card, Internal widescreen display only (scaling allowed, 1280 x 800 not required), 16 -bit sound card speakers, Microsoft® Windows® XP, Windows® Media Player 9 series. Notebook supports 720 p WMV video playback with 24 frames/sec without frame drops. . . but NO H. 264 decoding [HD DVD]! 1. Display, display engine: The minimum native resolution of the display (e. g. LCD, PDP) or display engine (e. g. DLP) is 720 physical lines in wide aspect ratio. 2. Video Interfaces. The display device accepts HD input via: o Analogue YPb. Pr 1, and o DVI or HDMI HD capable inputs accept the following HD video formats: o 1280 x 720 @ 50 and 60 Hz progressive (“ 720 p”), and o 1920 x 1080 @ 50 and 60 Hz interlaced (“ 1080 i”). The DVI or HDMI input supports content protection (HDCP) Reseller Meeting Product Strategy & Portfolio

“HD TO GO” vs. “HD-DVD” Logo After introduction of HD-DVD drives in 2006 there will still be Toshiba B 2 C notebooks offering “HD to go” for viewing WMV content. For WMV content/ WMV encoding technology Cannot read HD-DVDs or decode H. 264 standard For H. 264 encoding technology (notebooks need a higher processing power than for WMV) Both the “HD to go” logo as well as the “HD-DVD” logo will therefore exist parallel in the Toshiba product portfolio (but not both on the same notebook) All machines coming with these two different logos will offer a HD viewing experience, but based on different content encoding technologies. Reseller Meeting Product Strategy & Portfolio

Ro. HS Directive (Reduction of Hazardous Substances) The European Union (EU) Ro. HS Directive (the restriction of the use of certain hazardous substances in electrical and electronic equipment) is intended to reduce the use of substances that may pose risks to human health or the environment. The Member States’ Ro. HS laws shall ensure that after July 1, 2006 most new electrical and electronic equipment cannot be sold in the EU if it contains the following substances above specified concentrations (w/w) at the homogeneous material level: Lead (0. 1%) Mercury (0. 1%) Cadmium (0. 1%) Hexavalent chromium Polybrominated biphenyls (PBB) (0. 1%) Polybrominated diphenyl ethers (PBDE) (0. 1%) Reseller Meeting Product Strategy & Portfolio

TECRA S 3 conforms to Ro. HS compliance No parts used by TECRA S 3 contain any of the six toxic substances (*1). All the parts enclosed by TECRA S 3, such as a packing box, manuals, an AC adaptor, cables and a Battery also support Ro. HS directive. (*1) Cadmium, Hexavalent chromium, Lead, Mercury, and PBBs (Polybromobiphenyls) and PBDEs(Polybromodiphenylethers).

Product roadmap line-up - Satellite & Qosmio: Reseller Meeting Product Strategy & Portfolio

Product roadmap line-up - Satellite Pro & Tecra: Reseller Meeting Product Strategy & Portfolio

Product roadmap line-up - Portégé + Libretto: Reseller Meeting Product Strategy & Portfolio

Products Portfolio vs. Screen size B 2 C B 2 B 7, 2" Libretto U 100 (1) 12" Portégé R 200 (1) Portégé M 300 (1) Portégé M 200 (1) 14" Tecra M 3 (2 Tecra M 4 (1) 15" Satellite L 20 (2) Satellite Pro L 20 (2) Tecra A 2 (1) Tecra S 3 (2) 15, 4" Satellite M 40 (1) Satellite M 70 (3) Qosmio F 20 (1) Satellite Pro M 70 (1) Tecra A 4 (2) 17" Satellite M 60 (2) Qosmio G 20 (1) * Not all models are available in Belgium and The Netherlands Reseller Meeting Product Strategy & Portfolio

The Satellite / Satellite Pro L 20 series Reseller Meeting Product Strategy & Portfolio

The Satellite / Satellite Pro M 70 Reseller Meeting Product Strategy & Portfolio

Qosmio F 20 Product Features and Technologies Reseller Meeting Product Strategy & Portfolio

Qosmio G 20 Product Features and Technologies Reseller Meeting Product Strategy & Portfolio

Qosmio G 20 Qosmio. Player (Instant-on entertainment) 17” Toshiba Tru. Brite WXGA+ TFT display brightness 500 cd/m 2 Qosmio. Engine (Advanced video experience) Microsoft® Windows® XP Media Centre Edition 2005 Analog terrestrial TV tuner w/ MPEG 2 hardware encoder RAID 0 and RAID 1 support for data backup and realtime disk mirroring Harman Kardon® Speakers (30 mmΦ) Remote Control for MCE and Qosmio Player DVD Super Multi drive (Double Layer) SRS® Tru. Surround XT™ technology and SRS® WOW™ Reseller Meeting Product Strategy & Portfolio

The Satellite M 60 series Reseller Meeting Product Strategy & Portfolio

The Tecra A 4 Reseller Meeting Product Strategy & Portfolio

Toshiba Tecra A 3 X To be launched in November 2005 (same design as Tecra A 2) Reseller Meeting Product Strategy & Portfolio

The Tecra S 3 Reseller Meeting Product Strategy & Portfolio

Positioning TECRA S 3 A fully scalable corporate or SMB platform offering superior security and reliability. Reseller Meeting Product Strategy & Portfolio

Why choose the Tecra S 3? 1 Full Easy. Guard 2 TCO platform 3 Latest technology 4 Latest ports expansion and legacy ports 5 Full wired and wireless connectivity Reseller Meeting Product Strategy & Portfolio

New and exclusive: Toshiba Easy. Guard is the better way to enhanced data security, advanced system protection and easy connectivity. This next-generation computing experience incorporates technologies enabling optimal connectivity and security, Toshiba anti-accident innovations and advanced software utilities for carefree mobile computing. Reseller Meeting Product Strategy & Portfolio

Three core elements for carefree mobile computing In addressing the need for enhanced data security, advanced system protection and easy connectivity. Toshiba Easy. Guard features can be divided into its three core elements: Elements: Benefits: Secure Features that deliver enhanced system and data security Protect & Fix Protective design features and diagnostics utilities for maximum uptime Connect Features and software utility that ensures easy and reliable wired and wireless connectivity Reseller Meeting Product Strategy & Portfolio

Toshiba Anti-theft Protection Timer What is the Toshiba Anti-theft Protection Timer? Allows users to set up a timer-activated BIOS password that will prevent unauthorised system access in the event of theft. Features and benefits User set a time duration before BIOS password is activated (1 -28 days). User can logs-on ‘as usual’ during the defined period of time. If user doesn’t log-on during the period of time, the timer activates the BIOS password request. If password unknown, user (or thief) cannot log on. User has peace-of-mind, because access to its system is locked if notebook is stolen. Example: Time Limit = 5 days Time User logs-on Windows, as usual User doesn’t log-on (Vacation/ Notebook Stolen…) July-10 July-13 BIOS Password is requested to log on July-18 Reseller Meeting Product Strategy & Portfolio

Fingerprint Reader Single Sign On What is the Fingerprint sensor technology ? Support user authentication and secure access (single sign-on), as well as easy selection, launch and control of applications for security and ease of use. Summary of features and benefits Non duplicateable authentication (unique fingerprint for each person) Convenient and fast log into the machine. With the simple touch of a finger you can access confidential content on your PC/Network Pre-boot authentication (BIOS logon) is newly supported by fingerprint on TECRA S 3. Authentication in the BIOS Replacing the boot password • User does not need to type in the password, and just swipe his/her finger. Realizing the Single touch boot feature • User can sign on to BIOS, Windows and HDD by a single swipe of the fingerprint. • User no longer need to type in password three times or swipe finger three times. in the OS Just one swipe Reseller Meeting Product Strategy & Portfolio

Config. Free™ Version 5. 7 Automatic Network Device Switch New main features Automatically switch between LAN/WAN W-WAN Auto Connect Feature It will automatically dial up with Mobile Data / 3 G Card when both LAN & WLAN are disconnected Dial up Device Selection Select which device to dial-up with. (supports any device such as data cards or 3 G cards that can be used by dial-up) Auto Launch of Program Select Program to execute after Dial-up connection (e. g VPN client, IE) Reseller Meeting Product Strategy & Portfolio

Diversity Antenna What is the Diversity Antenna? This Toshiba innovation is in reality three antennae. Selected notebooks now have two Wi-Fi™ antennae and one Bluetooth™ antenna incorporated into the top lid of the LCD display as well as automatic antenna selection that provides users with optimal wireless connectivity. Summary of features and benefits Two W-LAN antennae - Increases the reliability and stability of wireless connectivity Antennae in top lid of LCD display - Prevents signal interference from users’ desk hands, etc Dual-band antennae - Makes it easier to connect quickly and maintain stable performance With Diversity Antenna With Standard Antenna Bluetooth™ antenna between the two W-LAN antennas maintains the diversity effect and maximises the user’s ability to connect quickly and easily Reseller Meeting Product Strategy & Portfolio

Toshiba RAID* support What is RAID? RAID stands for Redundant Array of Inexpensive (or sometimes "Independent") Disks. RAID is a method of creating one or more pools of data storage space from several hard drives. Supports RAID Level 1* and ensures that data from main HDD (hard disk drive) is mirrored to optional Ultra-slim Select. Bay HDD for full data redundancy and protection against accidental data loss It can offer fault tolerance and higher throughput levels than a single hard drive or group of independent hard drives. Data mirroring ensures data availability in event of HDD crash and allows for quick and simple swapping of defective HDD with intact HDD for minimum downtime Standalone Toshiba RAID 1 Application Intel IAA’s RAID 1 Application RAID-1 0 1 2 3 4 Unable to read data in the bad block. Fixed 0 1 2 3 4 Read from 2 nd HDD and fix No 2 of 1 st HDD Not fixed 0 1 2 3 4 Read from 2 nd HDD. But does not fix No 2 of 1 st HDD * Optional second HDD adapter is required for Toshiba RAID support Reseller Meeting Product Strategy & Portfolio

Toshiba RAID* support Summary of features and benefits RAID-1 supported Customer can continue computing with zero downtime even when one of hard drives is crushed (reliable computing by RAID-1 technology). Hard drive hot plug is supported Hot insertion/extraction of the select bay hard drive is still supported on the RAID-1 system as same as stand alone configuration. Hard drive password is supported Hard drive password is still supported on the RAID system when insert the select bay hard drive on Windows running state as same as stand alone configuration. Hot reconfiguration is supported Customer can change the configuration status from/to stand alone to/from RAID-1 mutually by using RAID utility on Windows. Easy access to RAID status icon on task tray Easy to open the RAID utility and to check/change the status of RAID configuration. Alarm by buzzer and pop up message The RAID system notify users by buzzer and pop up message when one of the two hard drives have trouble (hardware crash or one of two hard drives is extracted). * Optional second HDD adapter is required for Toshiba RAID support Reseller Meeting Product Strategy & Portfolio

Shock Protection Design What is the Shock Protector? Toshiba Shock Protection Design delivers enhanced system component protection against notebook damage in instances of drop, collision and physical impact of the notebook. The concept offers specialised features to withstand the physical trials of travelling, while also protecting against accidents. Summary of features and benefits Shock protection through larger base, rounded and protruding corners Rubber protection surround LCD Rubber tabs encase the hard disk drive for increased cushion Rubber security encircles and protects the delicate inverter Reseller Meeting Product Strategy & Portfolio

Spill-resistant Keyboard What is the Spill-resistant Keyboard? Prevents system damage from accidental spills onto the keyboard Spill-resistant Keyboard - A layer of bending insulation beneath the keyboard holder to cover areas that would otherwise be exposed. Two-sided Tape Insulator Tape Front KB Cover Back with Spill-resistant keyboard What is the benefit? The Spill-resistant Keyboard gives users enough time to save their data and shut down their notebook in the event of an accidental spill. This allows them to save valuable data as well as ensure that the liquid is not contacting running components. Will work when water is spilt. w/o Spill-resistant Keyboard Will not work when water is spilt. Reseller Meeting Product Strategy & Portfolio

HDD Protection (3 -axis) What is the HDD Protection? Prevents HDD from being damaged from shock or vibration (full 3 -axis motion monitoring): Toshiba system board with accelerometer sensor Unload head from HDD disks Improvement durability of HDD What is the benefit? The unique combination of Toshiba cutting-edge 3 D accelerometer and HDD Protection offers an enhanced impact protection solution compared to systems without these features. The 3 D monitoring capability accurately filters out minor tilt movements and detects sudden vibrations to unload the HDD head before impact. Reseller Meeting Product Strategy & Portfolio

Mobility and performance Best all-round mobile performance Thanks to the latest Intel® Centrino™ Mobile Technology including Intel® Pentium® M processors, (up to 533 MHz Front. Side Bus and supporting Execute Disable Bit) Mobile Intel® 915 PM Express chipset. (up to 533 MHz Front Side Bus and Intel® Display Power Saving Technology) Intel® PRO/Wireless 2200 BG Network Connection (supports latest IEEE standard and new optional PROSet/Wireless software v. 9. 0 with improved GUI for simplified WLAN capabilities) The new Intel® Centrino™ mobile technology features PCI Express technology which doubles data transfer rates and improves graphics performance.

Mobility and performance Displays for large viewing with stunning 3 D graphics 15" XGA TFT display with 1, 024 x 768 and SXGA+ TFT display with 1, 400 x 1, 050 resolution for large viewing and working area in a thin and stylish design 15" Enjoy the stunning 3 D graphics performance of the latest NVIDIA® Ge. Force™ 6600 with 128 MB Video RAM supporting PCI Express bus architecture Reseller Meeting Product Strategy & Portfolio

Powerful, versatile mobile computing 512 or 1. 024 MB DDR 2 system memory, expandable to 2. 048 MB, technology DDR 2 RAM: • DDR 2 is the next-generation evolution of DDR memory technology. • DDR 2 memory features faster speeds, higher data bandwidths, lower power consumption and enhanced thermal performance. Primary 60 or 100 GB hard diskdrive, 5, 400 rpm, Serial ATA • Serial ATA is an evolutionary replacement for the Parallel ATA physical storage interface • Users of the Serial ATA interface benefit from greater speed, simpler upgradeable storage devices and easier configuration.

Easy to deploy and manage fully scalable corporate platform Reduces the cost of evaluating, deploying and training users on new models with consistent software images and long lifecycles Backwards-compatibility is assured by common options such as Advanced Port. Replicator III Plus and Ultra-slim Select. Bay modules for enhanced expandability and ease of use Fully compliant with EU directives for environmentally-friendly electronic equipment (Ro. HS / WEEE) No parts used by Tecra S 3 contain six kinds of toxic substances* such as AC adaptor, cables and battery * Six substances which Ro. HS compliance have forbidden are Cadmium, Hexavalent chromium, Lead, Mercury, and PBBs (Polybromobiphenyls) and PBDEs(Polybromodiphenylethers). Reseller Meeting Product Strategy & Portfolio

Easy to deploy and manage Reduce the cost of evaluating, deploying and training users on new models with the consistent software image and long lifecycles Backwards compatible common docking available with the optional Advanced Port Replicator III Great Versatility Full APR-III docking support offers a wide range of interfaces for using peripherals and digital devices. The ARP III enables users to step back into the office and immediately adjust back to their office environment; this enables consistent and 1394 Line in/out PS/2 USB RGB DVI Parallel Serial Modem/LAN DC-IN ……. uncompromised mobile working. Reseller Meeting Product Strategy & Portfolio

Easy expansion • • • 3 USB 2. 0 ports Express. Card™ slot for future-proof PC Card support PC Card slot for 1 Type II card SD™ Card media slot i. LINK® (IEEE 1394) Monitor (RGB) port TV-out (S-Video) port Serial port Parallel port Reseller Meeting Product Strategy & Portfolio

A choice of 5 ways to connect Built-in dual-mode Wireless LAN 802. 11 b/g Fast Infra. Red port Internal international V. 90 modem 10/1000 Gigabit Ethernet LAN port Bluetooth™ V 2. 0 with EDR (Enhanced Data Rate) The EDR technology has a data rate that is up to three (3) times faster than Bluetooth version 1. 2. Backward compatible to standard rate mode

Toshiba Presentation button Presentations made simple Touch’and’Present Ideal for mobile road warriors Programmable “One-Touch” switching from • “Single Display (LCD only) with Single Image” • “Dual Display (LCD and CRT) with Single Image” Programmable options • Single image on Dual Display: Ext. display resolution of 1, 600 x 1, 200, 1, 280 x 1024, 1, 024 x 768 or 800 x 600 • Dual image on Dual Display: Fn+F 5 Toggle Menu vs Single Display w/ Single Image (NB LCD only) Toshiba Presentation Button Dual Display w/ Single Image (NB LCD & Ext. CRT) Ext. display resolution the same as the notebook Reseller Meeting Product Strategy & Portfolio

Intel® High Definition Audio TECRA S 3 have 2 -channel audio codec compatible with the Intel® High Definition (HD) Audio Interface. This codec provides Stereo 24 -bit resolution with sample rates up to 96 k. Hz. It is able to play back at higher audio format than previous system (AC’ 97). if 24 bit / 96 k. Hz sound source played… • 24=16 times accuracy of sound volume than AC’ 97. • 2 times range of possibility playback frequency than AC’ 97. 24 bit up to 96 KHz Reseller Meeting Product Strategy & Portfolio

Options & Services: Tecra S 3 Basic options Tecra S 3 Power AC Adapter Battery High Capacity Battery Expansion 512 MB USB Memory Drives 80 GB HDD Kit (Serial-ATA) Ultra-slim Select. Bay HDD Adaptor Connectivity Advanced Port Replicator III USB 2. 0 Port Replicator II (Ethernet) Carry Cases Leather Case Desk-based USB Retractable Travel Mouse Services International Warranty Extensions EMEA On-site Repair, Next Business Day Response Service PA number PA 3377 E-2 ACA PA 3356 U-3 BRS PA 3357 U-2 BRL PX 1161 E-1 M 51 PA 3407 U-2 H 80 PA 3408 U-2 ETC PA 3474 E-1 PRP PX 1173 E-1 PRP PX 1186 E-1 NCA PX 1096 E-1 NAC Contact Dealer Reseller Meeting Product Strategy & Portfolio

Options & Services

Toshiba Notebook PCs … to the next 20 years Reseller Meeting Product Strategy & Portfolio

You’re part of our communication team Lieven De Meester Communications Marketing Manager

Spreading the word - Toshiba Vertical marketing Mass marketing (Promo of the month) Public Relations • Interviews • Tests Marketing Communications • Advertising • Radio • Email • Bannering To partner Vertical Communication Channel magazines Partner Place Emails Partner Through partner: • Special Conditions • POS • Email template • Fax mailing template • Banners • Call Centre Through partner: • Face to Face • Seminars • Direct marketing • Call Centre • Bannering • Emails Enduser

What’s in it for you? We want you to spread the word with our full co-operation: Communication-cheque Make a communicationplan and mail it to: ideas@toshiba. be • Free subscription to a magazine of your choice • Funds

2 nd Reseller Meeting Paul Spaenjers, Sales Manager 12 October 2005

Statement 1 ste Meeting vs. what have we done up to now? No real reseller program Go Toshiba & Go Toshiba VIP Limited cooperation Partner Place, Direct Communication, SBO’s, Collaboration No funding or back rebate 2% if 12 K euro and 20% growth this year Only knowledge of a small number of resellers within Toshiba Already 80 respected VIP Partners No direct contact person within Toshiba Dealer Account Manager + Collaboration with CAM

Direct Accounts Toshiba Benelux 100% pure channel !

Resellers are important for us! Objectives with you as partner … Please contact us, we will be pleased to collaborate on projects, SME & Corporate. Example: Presentation Tecra S 3 Win – Win situation Local decisions in BNL Margins on Toshiba are good Let’s communicate, work together, fight accounts, win backs

Who is Who in BENELUX SM – NL HR EDP GM SM DAM CAM Oper Ch. Mrk Int. Sal. Mrkt PM RAM DAM S&S PM CAM Com. Mgr REP E-bus crm

Inside Sales New function: Not an assistant or secretary Inside sales will inform you as reseller Communication on hot topics, promo’s, … Support to resellers We are convinced that it will bring more Toshiba business for and to you

LFP versius BDP All reporting via EDI Warehousing Logistics Communication (Refrech, Reflex, HTML, …) Minimum turnover and minimum regular buying customers They are also BDP’s

LFP versius BDP Not necessary stock-keeping partners Not ‘new sub-distributors’ but BDP’s Minimum turnover and minimum regular buying customers Should bring more ‘noice’ around Toshiba notebooks Should bring new business for Toshiba They have the contacts to enter into new channels

Unique Selling Points (USPs) - Toshiba Benelux First meeting… Strong service & support (in-house knowledge): 7 x 24 worldwide support (local language during business hours) Free pickup & return after user registration within Benelux region: Repairs Belgium handled by Apem & Toshiba Benelux Repair Centre Hardware service (break&fix) is done: Local and global TASC’s Toshiba Benelux, close interaction with sales organisation

The prove: some statistics Apem Average Repair Time 7 6 Days 5 4 3 2 1 0 Apr May Days Jun Period Jul Aug

The prove: some statistics TISB Repair Time (receiving until finishing the unit) 6 5 Days 4 3 2 1 0 Jan Feb Movement from Capelle to Breda ! Mar Apr Period Mei Jun Jul

The prove: some statistics Spare Part Performance 2005 100% 90% 80% 70% +5 days +4 days +3 days +2 days +1 days Next day 60% Percentage 50% 40% 30% 20% 10% 20% 0% 10% 0% +5 days +4 days +3 days +2 days +1 days Next day Jan Feb Mar Apr May Period Mar Jun Apr May Period Jul Jun Aug Jul Aug

Reseller Round Tables To get feedback & to give Feedback Work together on possible deals & accounts Let’s face the good and the less good things Direct contact Information – communication Increase collaboration between Toshiba and you IQ + EQ = CQ

Current Incentive Why this incentive ? Who can participate ? Start & End ? Rules & targets ? When will we go to ‘the sun’ ? How many people ? Extra Points Success, you’ll be rewarded when you sell Toshiba And we go to…

And we go to…

Goal 2006 January 2006, watch your mail…

Join our team! Registrate for the Partner Place if not done yet! www. computers. toshiba. be

Partner Place Last 6 months: average of 170 + 420 hits / month Most popular downloads: Brochures Pricelists Service downloads Specsheet … From this month also on www. computers. toshiba. be On-line training & e-learning