Open Systems becoming a virtual world Andreas Verschueren - Systems Analyst Guy Rottiers – Senior System engineer Walter Adriaens – Senior System engineer
Agenda Introduction KBC Group ICT Open Systems becoming a virtual world Questions & Answers
Agenda Introduction KBC Group ICT Open Systems becoming a virtual world Questions & Answers
KBC Group n n Ranking l One of the top 2 banks in Belgium l One of the top 3 insurers in Belgium l One of the top 20 banks in Europe l Top 3 financial group in Central Europe Market share in Belgium l Banking : 20 -25% l Insurance : 9% (non-life) 22% (life) Head office in Brussels 51. 000 employees l l l n 11. 000 clients l l l n Belgium: 20. 000 CEE: 25. 000 Rest of the world: 6. 000 Belgium : ca. 3 300 000 CEE : ca. 6 900 000 Rest of the world : ca. 800 000 Net Profit 2006: 3 430 m euros (ROE : 24%)
Market capital Ranking in Euroland Jan 2007 Jan 2006 Dec 2004 BSCH (74 bn) BNP Paribas (63 bn) Unicredito (62 bn) BBVA (57 bn) Deutsche Bank (50 bn) Société Générale (48 bn) Crédit Agricole (44 bn) ABN AMRO (44 bn) Fortis (38 bn) 1 BSCH (57 bn) 2 BNP Paribas (48 bn) 3 BBVA (42 bn) 4 Deutsche Bank (35 bn) 5 Crédit Agricole (35 bn) DJ Euro 6 Société Gén. (34 bn) Stoxx Banks 7 ABN AMRO (32 bn) 8 Unicredit (27 bn) constituents 9 Fortis (26 bn) 1 2 3 4 5 6 7 8 9 10 Intesa BCI (21 bn) 11 Dexia (18 bn) 12 KBC (18 bn) 13 San Paolo IMI (15 bn) 10 Intesa BCI (33 bn) 11 KBC (31 bn) 12 San Paolo IMI (26 bn) 11 KBC (35 bn) 13 Dexia (23 bn) 13 Dexia (25 bn) 14 Allied Irish Banks (12 bn) 15 HVB (12 bn) 16 Bank of Ireland (11 bn) 17 Bco Popular (10 bn) 18 Commerzbank (9 bn) 19 BA-CA (9 bn) 20 Mediobanca (9 bn) 14 HVB (19 bn) 14 Allied Irish Banks (20 bn) 15 16 17 18 19 20 Commerzbank (19 bn) Allied Irish Banks (16 bn) Erste Bank (14 bn) Capitalia (14 bn) Bank of Ireland (13 bn) Nat. Bank of Greece (13 bn) 1 2 3 4 5 6 7 8 9 03 -01 -07 BSCH (91 bn) BNP Paribas (79 bn) Intesa Sanpaolo (75 bn) Unicredito (71 bn) BBVA (67 bn) Société Générale (61 bn) Deutsche Bank (54 bn) Crédit Agricole (49 bn) ABN AMRO (47 bn) 10 Fortis (43 bn) 12 NATIXIS (27 bn) Commerzbank (20 bn) Capitalia (19 bn) Erste Bank (19 bn) Nat. Bank of Greece (17 bn) Bco Popular (17 bn) Bank of Ireland (17 bn)
Unique Multi-Channel Distribution Platform in Belgium KBC Group Products Traditional Leasing/ Retail/SME Factoring Banking Merchant Banking 892 retail branches Distribution Clients Capital Asset Mgt. Insurance/ Markets / Private Re/ Trading Banking insurance 25 private banking branches 29 corporate branches 584 tied insurance agents Internet / electronic channels Stock Brokerage 723 Centea bank agents 2. 700. 000 retail clients 13500 corporate clients 800 multinationals 19000 private banking clients dd. 31 -12 -2005
KBC in Central & Eastern Europe Poland Kredyt Bank (80%) Warta (100%) Czech Republic ČSOB (98, 58%) ČSOB Insurance (97%) Slowak Republic ČSOB (97%) ČSOB Poist’ovna (98%) Hungary K&H Bank (100%) K&H Insurance (100%) Presence in Bosnia, Macedonia through NLB Recent acquisitions : Rumenia: Romstal Leasing (99, 34%), Bulgary: DZI Insurance (70%), Serbia: A Banka (100%) – Senzal (100% *) – Hipobroker (100%) – Bastion (60% *) Russia: Absolut Bank (95% *) Latvia-Estonia-Lithuania. Ukraine: BIC (51% *) Slovenia NLB (34%) NLB Vita (67%) (07 -2007) * Nog niet afgerond
KBC Group's current presence in Central Europe Poland (banking) Ranking : 9 th Market share : 4% Clients : 0. 9 m. Branches : 333 Czech Republic (banking) Ranking : 2 nd Market share : 21 % Clients : 3. 0 m. Branches : 218 (+ 3400 points of sale-PO) Slovakia (banking) Ranking : 4 th Market share : 7% Clients : 0. 2 m. Branches : 99 Hungary (banking) Ranking : 2 nd Market share : 11% Clients : 0. 8 m. Branches : 158 Slovenia (banking) Ranking : 1 st Market share : 42 % Clients : 2. 0 m. Branches : 395 Poland (non-life/life insur. ) Ranking : 2 nd / 8 th Market share : 11% / 2% Clients (est. ) : 1. 8 m. Poland Czech Rep. Slovakia Hungary Slovenia Market share is average of share in customer credits and in customer deposits Czech Republic (non-life/life insur. ) Ranking : 6 th / 4 th Market share : 4% / 9% Clients : 0. 7 m. Slovakia (non-life/life insur. ) Ranking: 6 th / 8 th Market share : 4% / 4% Clients : 0. 2 m. Hungary (non-life/life insur. ) Ranking: 6 th / 6 th Market share : 4% / 4% Clients : 0. 4 m. Slovenia (non-life/life insur. ) Ranking : - / 4 th Market share : - / 8% Clients : 0. 1 m
KBC in. . USA Belgium Slowak Rep. Luxemburg Hungary UK Slovenia Ireland Serbia France Bulgary Spain Bosnia Netherlands Macedonia Germany Rumenia Switzerland Russia Monaco Latvia Italy Estonia Poland Lithuania Czech Rep. Ukraine Turkey Dubai India Japan China Taiwan Hong Kong Maleisia Singapore Australia New-Zeeland
KBC = a lot of brands
KBC Group ICT
ICT in a bank: boring or not?
Group ICT n Employees l l l n Services l l n Your ICT, our business Delivering end-to-end ICT solutions (software, hardware, service) Maintenance of ICT solutions Hosting services Network & infrastructure management Clients l l l n Belgium: 1. 820 KBC & 600 external consultants Central Europe: 1. 300 KBC India: 250 Valuesource (100% daughter of KBC) KBC Group Belgium KBC Group international Other corporate clients in the Benelux (Orbay, IFB, …) Turnover: € 650 mn
KBC Group ICT Belgium - KBC ICT FTE : Total ICT budget: 1850 400 m. € Czech Republic – ČSOB ICT FTE : 360 Total ICT budget: 70 m. € Czech Republic – ČSOB Poj ICT FTE : 87 Total ICT budget: 9 m. € Poland - WARTA ICT FTE : Total ICT budget: 180 25 m. € Poland - KB ICT FTE : Total ICT budget: 275 34 m. € Slovakia – ČSOB / ČSOB Poj ICT FTE : 68 Total ICT budget: 13 m. € Hungary – K&H ICT FTE : Total ICT budget: 324 79 m. €
Our ICT organisation n Client focused l l n Organisation l l l n Process driven Matrix organisation & project approach Fast growing international project portfolio Technology & architecture l l n Strong governance & business-ICT alignment Best-in-class ICT services Fast follower in new technologies High availability Architecture driven Integrator of components Multi-sourcing l l Core business by our own people Fixed price outsourcing & package solutions for non-core (e. g. SAP) External consultants for temporary needs India for technical implementations & conversions
A multi-channel distribution platform requires … KBC-M@tic Branches KBC-Phone Call Center Isabel SMS Clients Head office E-business Distribution Channels Product factories
… a 3 -tier architecture Tier 1 Presentation (frontend) Tier 2 Tier 3 Integration+Steering Business Logic + Data (midtier) (backend) → Mainframe Bank Data transport → Mainframe Insurance Belgacom Telindus → Mainframe Fin. Force → Kennisbank Browser in Branches & online (PC) Server park (Unix) Thin client & thin server Central Servers (mainframe, Unix)
ICT infrastructure (Belgium only) 2 IBM Mainframes in CCM - 1 in CCL (+/- 19. 500 Millions of Instructions Per Second) 195 beschikbare Terabyte (195. 000 Gb) 2 robots: 10. 000 tapes, 180 Gb/tape 15. 000 transactions/day 21. 000 PC’s 3. 600 portable PC’s 1200 softwares 17 Terabyte 800 Unix servers (HP, SUN Solaris) 400 Intel instances op 200 application servers 100 web servers 170 Terabyte hard disk 2 robots: 6. 000 tapes, tot 360 Gb/tape 10. 500 network printers & multifunctionals KBC Datacenter is one of the largest in Belgium
Our ICT organisation Information & Communication Technology Directorate ICT Strategic Processes Division Process Management Division ICT Central Europe Product Factory 1 Division (securities, back-office dealing rooms, commerce, acc. , reporting) Open Systems Division Product Factory 3 Division Mainframe Division (insurance, personnel, security) (credit, corporate segment, man. info, payments) Distribution Channels&Markets SAP Division Product Factory 2 Division
Our ICT organisation Applications Development Datacenter Work preparation Projects Service Support for ICT processes & tools Support HRM, Finance, Procurement, Security, Communication
Functions in ICT – Belgium (numbers) Applications Development Business analyst (65) Work preparation Program manager (35) Project Leader (100) Analyst (300) Projects Technical Designer (210) Programmer* (250) Team Leader (40) Service Application Engineer (300) Programmer* (250) Datacenter Technology Analyst (15) Work preparation System Analyst (15) Projects Project Leader (20) Program Manager (5) Team Leader (40) Service Delivery Owners (11) Service System Engineer (280) Operational System Engineer (200) Operator (150) Architect (12) Support data & process modelling (50) Support for ICT processes & tools Support methods (40) HRM Resource Manager (12) Support tools (50) Trainer & Knowledge Manager (15) Financial Analyst (12) Support HRM, Finance, Procurement, Security, Communication Procurement (10) Information risk & Security (10)
The ICT offices Brugge Roeselare Antwerpen Gent Aalst Mechelen Hasselt Leuven Brussel Head offices Data centers Local offices
Vision on HR Knowledge management: • Internal & external training • e-learning • Knowledge management communities • Technical & personal skills • Mentors & coaching • Open university (Open Leren) Career development: • Performance appraisals • Assessments • Talent management • Function descriptions • Career paths • Career coaching by resource manager Motivated people with the right skills, at the right moment, at the right place, now and tomorrow. Communication: • Intranet • Newsletter ICT • Newsletter KBC • Video news KBC • ICT Forum • Technology Forum Staffing: • Internal vacancies published • Central staffing of all projects by resource managers • Active rotation of people
Agenda Introduction KBC Group ICT Open Systems becoming a virtual world Questions & Answers
Agenda n How are we organised n What do we have? l l l Hardware Virtualization Availablity model - l n Virtual servers Physical servers Software distribution and management Roadmap l l History of utility computing What is Utility computing Assumptions and principles Roadmap - Hardware Operating systems Virtualization
Agenda n How are we organised n What do we have? l l l Hardware Virtualization Availablity model - l n Virtual servers Physical servers Software distribution and management Roadmap l l History of utility computing What is Utility computing Assumptions and principles Roadmap - Hardware Operating systems Virtualization
How are we organised ? Open systems Infrastructure
Facts & Figures Belgium n Open systems department server maintenance number of FTE Number of application environments Number of Operating Systems Tranactional servers +/- 40 20 962 Backend systems(active +/- 12 directory, dfs, …) 5 170 Business application servers 135 1295 +/- 140 Other (branches) 1 FTE for 17 Operating systems 825
Infrastructure organisation based on server services Infrastructure - Operations & Cap. Mgt Middleware Monitoring Middleware Databanken Middleware … Operating Systems UNIX Operating Systems Windows Virtual and physical Hardware Storage & backup
Agenda n How are we organised n What do we have? l l l Hardware Virtualization Availablity model - l n Virtual servers Physical servers Software distribution and management Roadmap l l History of utility computing What is Utility computing Assumptions and principles Roadmap - Hardware Operating systems Virtualization
Hardware Virtual and physical Hardware
Hardware n Catalogue based Services to achieve and hold standardization l Hardware - l Restricted hardware platforms - l Sparc (Sun Microsystems/Fujitsu Siemens) Pa-Risc / Itanium (Hp) Power servers (IBM/Bull) X 86 (Intel&AMD) hardware (Hp – Dell – IBM – Fujitsu Siemens …. . ) Drivers Monitoring Organized life cycle management - Regarding vendor hardware support and operating system For depreciation of hardware and software
Hardware Operating Systems UNIX Operating Systems Windows
Hardware : Facts & figures n Hardware volume (datacenter) Operational Operating systems UNIX INTEL physical (17/10/2007) 2427 1066 (44%) HE partition. HW (5, 5%) INTEL virtual 752 (31%) 609 (25%) 137 MID > 4 CPU (4%) 94 5 MED < 4 CPU (17%) 271 94 49 SMAL < 2 CPU (73, 5%) 564 653 560 35% on HP 31% on Sun 16% on IBM 15% on Dell 3% on Fuj/Siem
Benefits of Virtualization n Time-To-market l Business demands are fast growing - n Physical server implementation in datacenter 18 days Virtual server implementation 0, 5 day Resource usage l Cpu resources will be increased up to 70% - Pre-study : physical Windows server 10% usage Pre-Study : physical Unix server 30% usage Unused server capacity Peak performance Servers
Benefits of Virtualization n Reduced TCO l l n Hardware usage Time to market Ease of maintenance Hardware independance Green datacenter l Less power consumption - Server Dataroom cooling
Virtualization with Hp-Ux : Partitioning Single Physical Node n. Partitions single OS image per node within a cluster hard partitions within a node Single Node n. Par 1 • OS image with HW fault isolation • Dedicated CPU, RAM & I/O n. Par 2 • OS image with HW fault isolation • Dedicated CPU, RAM & I/O n. Par n • OS image with HW fault isolation • Dedicated CPU, RAM & I/O Isolation Virtual Partitions within a hard partition Resource Partitions Hard Partition Virtual Partition partitions within a single OS image v. Par 1 Application 1 • OS image with SW fault isolation • Dedicated CPU, RAM • Guaranteed compute resources (shares or percentages) v. Par 2 • OS image with SW fault isolation • Dedicated CPU, RAM • Guaranteed compute resources (shares or percentages) Application 2 v. Par n Application n • OS image with SW fault isolation • Dedicated CPU, RAM • Guaranteed compute resources (shares or percentages) Flexibility
Virtualization with x 86 : Hypervisor n Hypervisor Concept
Virtualization @ KBC n VMware on x 86/x 64 l l l n Integrity Virtual Machine on Itanium l n Windows server 2003 Windows server 2008 Solaris 10 HP/UX 11 i Lpar on Power 6 l AIX 5. 3
Consolidation and savings with VMware? n Consolidation started beginning of may 2006 n # ESX servers : 64 n # Virtual servers : 550 n 36 TB storage in 2 datacenters. n Energy consumption (only of server) : 150 k. W less (1300 MWh/y) n Networkports : 256 instead of ± 800: so ± 550 less 12 km UTP. n Rackspace : 5 racks in use instead of approx. 40 105 m² datacenterspace
Availability : Live migration n Zero downtime
KBC Availability model n VMware
KBC Availability model n Physical hardware
Installations & Management n Software deployment (SD) and bare metal install (installation) l Via SD and bare metal install full install of infrastructure - Complete reproduction of infrastructure environment n n n l n Packaging applications Packaging os image Packaging complete management environment Server network install for all servers (in catalogue) Task related approach (people) - Design of infrastructure architecture Install of infrastructure environment Maintain of infrastructure environment Design Install Maintain
Agenda n How are we organised n What do we have? l l l Hardware Virtualization Availablity model - l n Virtual servers Physical servers Software distribution and management Roadmap l l History of utility computing What is Utility computing Assumptions and principles Roadmap - Hardware Operating systems Virtualization
History of Utility computing “If computers of the kind I have advocated become the computers of the future, then computing may someday be organized as a public utility just as the telephone system is a public utility. . . The computer utility could become the basis of a new and important industry. „ —John Mc. Carthy, MIT Centennial in 1961
What is Utility Computing? n On demand packaging of computer resources Computation resources l Storage resources as a metered service Similar as a physical utility like (water, gas, electricity) l n Technologies involved l Virtualization - l Hypervisor techniques (VMware, Hyper-V…. ) Application virtualization (Citrix, Altiris, Softgrid …) Grid computing - Stealing computer cycle’s High performance computing
Assumptions and principles No dor ven -in lock St an 48 Vi da rd isa tio n rtu al iz Ma e ce ar n Ou x dw nde the t-ofr -Bo Ha epe x d in at Da io n ta ce n nt tio er xibility Fle a id l Co so n
Roadmap : 2007 - 2009
Roadmap: cores, servers and OS
Roadmap : Hardware n Include Itanium in catalogue n Multi OS on dedicated hardware n Include in catalogue Hardware AIX power/Bull (multivendor strategy) n Different hardware blades in 1 enclosure
Roadmap : Operating systems n Upgrade Hp-Ux to Version 11 i. V 2 n AIX in catalogue n Windows 64 -bit in catalogue (W 2 k 3) n Pre-study Longhorn (Windows 2008) n Include in catalogue Solaris on X 86 n Longhorn in catalogue
Roadmap : Operating systems
Roadmap : Virtualization Hypervisor : n Include in catalogue hardware cluster models for Business appl. Servers n Pre-study VMware ESX 3. xx n Implementation VMware ESX features n Pre-study Solaris 10 on VMware ESX n Pre-study Hp integrity virtual machine n Capacity management: charg back, etc. VS VMware ESX n Pre-study Ldom - Xensource --> Sun n Implementation Solaris 10 on VMware ESX n Include in catalogue AIX virtualisation n Virtual machine relocation VMware n Pre-study Microsoft Virtual server <> VMware ESX
Roadmap : Virtualization Application virtualisation : n Include in catalogue resource management for Solaris / Hp. Ux / W 2 k 3 n Pre-study Citrix environment n Develop Citrix environment (upgrades, pillars and access) for CE n Develop Citrix environment (application virtualisation)
On a flight n Multicore processors (80 -core) n Hypervisor provisioning n Linux <> Unix Risc n Softgrid en Altiris in function of business application servers n Desktop virtualization in the datacenter n Pillar concept --> can we make our pillars less complex, rollback and or cloning systems n Server cooling! Water or other technology n Virtual machine relocation Unix n Grid In combination with virtualization n OS as an appliance
Agenda Introduction KBC Group ICT Open Systems becoming a virtual world Questions & Answers
Questions & Answer
KBC hires 150 new ICT employees this year You can apply by mail with your CV attached to ictjobs@kbc. be or via www. kbcworld. be What do we offer ? l A wide range of training and growth opportunities within ICT and business l Room for expert as for generic functions and careers l A professional ICT environment with a wide range of technologies, processes and business processes l Local and international opportunities l A competitive salary with extra legal benefits
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