Open Scape Office MX V 2 Channel Partner

Скачать презентацию Open Scape Office MX V 2 Channel Partner

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Open. Scape Office MX V 2 Channel Partner Presentation Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office ME Hi. Path Open. Office MX Open up Know more. a new way Do more. your office to Be more. of working Hi. Path Open. Office MX Open. Scape Office ME § SEN’s award-winning all-in-one SME Unified Communications platform § Runs Open. Scape Office – the first UC application designed specifically for SMEs § Channel-friendly solution that is easy to install, configure, and service § SME Customers can: § Enable employees to get more done § Serve customers better § Save on hidden communications costs Welcome to the new world of Open. Scape Office MX! New Name! New Features! New Opportunities! January 2010 Page 2 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX The Evolution of a Brand Name Open. Scape Hi. Path Open. Office ME Office MX Version 1 2 With the introduction of V 2, Hi. Path Open. Office ME is being renamed to Open. Scape Office MX § Emphasizes the Open. Scape Office UC application running on all of our SME platforms § Single cross-portfolio brand enables broader marketing and brand visibility § Open. Scape Office MX V 2 is simply the next version of Hi. Path Open. Office ME V 1, so upgrading is easy! § Simple software-only upgrade from V 1 to V 2 § The hardware platform stays the same – no hardware changes are necessary! January 2010 Page 3 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 The Best-in-Class SMB UC Solution Just Got Better Open. Scape Office MX Ongoing collaboration with our channel partners is why Open. Scape Office MX V 2 remains the best SME UC solution on the market § Expanded all-in-one UC with new integrated Contact Center § Numerous usability enhancements & tighter Microsoft integration make UC even easier to use! § Over 50 new features and enhancements make installation & service even easier for partners § Smart Services Delivery Platform (SSDP) provides improved remote technical support from SEN January 2010 Page 4 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 Finding and Closing Opportunities Just Got Easier Open. Scape Office MX SEN has put everything in place to ensure that we can succeed together! § Even easier to order § Attractively priced promotions § New marketing tools help generate leads & make selling Open. Scape Office MX easier than ever! § A broad portfolio of sales and service training § Comprehensive Go Forward! partner program § Exceptional vendor pre-sales and service support January 2010 Page 5 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 – Open. Smart Comprehensive Product Foundation for Unified Communications Open. Smart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable Reliability Security Serviceability Manageability Enterprise-grade Voice reliability extended to all UC applications Security extended beyond data networks to voice and UC Exceptionally easy to install, integrate, and service Fully integrated, intuitive web-based management January 2010 Page 6 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 Primed. Ready for Smart Growth The Siemens Brand § § Global Brand recognition opens the doors to customers worldwide Trusted reputation for communication products for over 150 years Thought leadership and product innovation – a great partner today and tomorrow Go Forward Partner Program makes it easier than ever to sell SEN solutions The Best SMB All-in-One UC Product § An acclaimed and award winning product § Built specifically for the fast growing sub-100 user segment of the SMB market § A complete communications solution that compliments the huge base of Microsoft users Open. Smart Reliability and Extended V 2 Features § Over 50 new features and capabilities – easier to install, and easier for customer to use § Open. Smart commitment of built-in reliability, security, serviceability and manageability § The most extensively tested SMB product in SEN history Easier to Stock, Sell, Service and Succeed than ever before § Minimal ordering complexity – only 6 stockable hardware items § New remote service capability reduces need for onsite service § Free upgrade programs, try & buy and cash-back make it easier to sell, upsell and succeed January 2010 Page 7 Impress Customers! Build Excitement! Build Trust! Drive Sales! Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

What is Open. Scape Office MX? Open. Scape Office Unified Communications Application Open. Scape Office MX Integrated, Easy-to-Use Clients All-in-one HW/SW UC Platform § Supports 10 -150 users § All-in-one functionality comes pre-installed: § UC Application § Multimedia Contact Center § Voice, fax, conferencing, voicemail § Mobility – WLAN and cellular § Security – VPN and firewall § Carrier connectivity via broadband, digital, and analog lines Click here for more on platform components January 2010 Page 9 § End-users access Open. Scape Office MX via a wide range of clients and devices § Open. Scape Office desktop clients: § my. Portal & my. Portal for Outlook (users) § my. Agent (contact center staff) § my. Attendant (receptionist) § UC-enabled Open. Stage Phones § SEN client & device family § Mobility Clients Click here for more on SEN clients & devices Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 What Customers Can DO with Open. Scape Office MX Unified Communications at your fingertips! UC-enable MS Outlook: Use Outlook to call, conference, or find your contacts in just a few clicks! Communicate just as easily from your PC, desk phone, or mobile phone Mobility: Stay in touch from wherever you are! Easy-to-use UC: Control how you can be contacted whenever and wherever you want! January 2010 Page 10 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 Features What do we mean by all-in-one UC? Open. Scape Office UC SUITE And we’ve continued to make it even better! January 2010 Page 11 § § § § § Presence-integrated Telephony Mobility (Office Roamer, Road Warrior, Remote Worker, Call. Me!) my. Portal UC client … newly designed easy-to-use pop-ups my. Portal for Outlook … enhanced Quick Search functionality my. Attendant my. Agent (Contact Center client) Drag & Drop Conferencing … automatic Outlook Calendar entries Personal Auto. Attendant Click to Dial from any application Directories Favorites List / Internal IM Visible Voicemail Fax Box … group fax boxes Call Journal … with scheduled call-backs One Number Service Plus more than 50 new Screen Pop features and enhancements, Live Call Recording the majority coming from Analog phone support YOU! AND MORE… Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 What’s New – Highlights Open. Scape Office User Interface Enhancements § New user friendly client screen pop ups with more functionality Completion of System Phone Family § Open. Stage 15 now supported § Open. Scape Personal Edition § Scheduled callback for unsuccessful calls Serviceability Improvements § Individual Hotkeys for easy access to often used functions § Conference invitation generates Outlook Calendar entry § SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support § Quick search with Directory access via my. Portal for Outlook § Consolidated IP configuration for rapid deployment §. . . even more improvements for my. Portal, my. Attendant and my. Portal for Outlook § Decoupled UC application and voice Integrated Mutlimedia Contact Center § SME Contact Center solution for distribution of voice, fax* and e-mail with seamless integration in Open. Scape Office Integration Capabilities § Support of Windows 7, IE 8, MS Exchange 2007 § Seamless my. Portal-MS Outlook integration § A single license covers agents, groups, and supervisors § Exchange calendar synchronization § Skill-based routing and VIP support § Citrix & Windows Terminal Server environment support § Live call recording for all agents § Customizable LDAP field mapping * Contact Center Fax will be released at a later date January 2010 Page 12 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office Contact Center Improve First Call Resolution and Customer Service Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center Agents and Supervisors covered by a single license! Skill-based routing and VIP support January 2010 Page 13 Presence integration with Open. Scape Office UC Individual recording of contact Center Calls Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 The Industry’s Most Tightly Microsoft-Integrated UC Solution Clients Outlook my. Portal, my. Attendant, my. Agent Integration my. Portal for Outlook MS Office Dial from any application Open. Scape Office Exchange Connectivity Terminal Server Database Open Interfaces & CITIRIX support Continuous support of the latest releases & versions January 2010 Page 14 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 Smooth Integration with Customer IT Environments § Supporting MS Operating systems Open. Scape Office MX § Windows XP, Vista, 2003 Server … Windows 7 (32 & 64 Bit) § Supporting MS Outlook Clients § MS Outlook 2003 and 2007 Integration § Integration in MS Exchange Server environments § Release with MS Exchange 2003 … MS Exchange 2007 § Access to local and server based Outlook contacts § Access to public Folders § Automatic presence updates based on Exchange calendar § Terminal Server and Citrix Support § Microsoft Windows Server 2003 Terminal Services* § Citrix Presentation Server 4. 5 § Open Interface integration capabilities § CSTA, TAPI § Access to databases via LDAP; e. g. Windows Active Directory § Import user data via CSV import … (incl. Field Mapping) * Microsoft Windows Server 2008 Terminal Services will be available in the next Minor Release January 2010 Page 15 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 Open. Smart Serviceability and Manageability Enhancements § Fully integrated software components and client applications Open. Scape Office MX § Easy operate and maintain § Web Based Management § Intuitive wizards simplify the setup and configuration Serviceability Manageability § One-step configuration § Integrated phone deployment software § Always-on Telephony: decoupled UC App – minimize downtime § Consolidated IP addresses for rapid deployment § Remote Access and Update via Internet § Enhanced Trace and proof options § Modularization of backup and debugging files § Email account testing § SSDP ready – Improved remote serviceability from SEN! January 2010 Page 16 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 – Open. Smart Comprehensive Open. Smart capabilities and reliability testing Open. Smart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable Open. Smart Reliability Security Serviceability Manageability Enterprise-grade Voice reliability extended to all UC applications Security extended beyond data networks to voice and UC Exceptionally easy to install, integrate, and service Fully integrated, intuitive web-based management § 50 new feature improvements § 3500 QA test cases § 900 days field trials § 600 days beta testing § 1500 hours lab tests § Hardened platform § Built-in VPN and firewall § Established security process including security assessments, security checklist and vulnerability management tools for partners January 2010 Page 17 § Intuitive configuration wizards § Automatic back-up and debugging § Seamless integration with MS Outlook, Exchange, LDAP, etc. § SSDP plug-in for techs § Office Management Portal (OMP) § Intuitive web interface for configuration, changes and reporting Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 Ordering Structure Building Open. Scape Office MX V 2 solutions has never been easier! USER LICENSING CONTACT CENTER my. Reports* my. Portal for Outlook Contact Center Email my. Attendant Contact Center Fax** my. Agent Comfort User / Comfort Plus User Base License Package Contact Center Base License Package 10 plus CSTA Application Interface Base License Package 20 / 20 Plus Media Stream Channel License (includes 1 free CSTA license) BASE LICENSING GMAL GMSA GMAA GME (Non-US Only) GMS GMT (US Only) Open. Scape Office MX Base Box PLATFORM HARDWARE * my. Reports orders include follow-up support directly from SEN ** Contact Center Fax will be released at a later date January 2010 Page 19 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 Ordering Structure Building Open. Scape Office MX V 2 solutions has never been easier! USER LICENSING CONTACT CENTER my. Reports* 2 my. Portal for different user license options my. Attendant Outlook 1 base CCCenter Email package Contact 1 Contact license agent Center Fax** 2 add-ons 3 add-ons my. Agent Base License Package Contact Center Comfort User / Comfort Plus User Each license is quickly and (includes 1 free CSTA license) easily ordered online Base License Package 10 plus CSTA Application Interface 3 different base license packages Base License Package 20 / 20 Plus Media Stream Channel License 2 add-ons er positions! 20 ord BASE LICENSING No other UC GME GMT GMAL GMSA GMAA GMS 1 base hardware platform solution is so Open. Scape Office MX Base Box 5 option cards flexible yet Only 6 hardware positions PLATFORM HARDWARE need to be stocked so simple to order!!! (Non-US Only) January 2010 Page 20 (US Only) Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Try and Buy! 30 Day Grace Period and Free 6 -Month V 2 Upgrade 30 day Let customers fall in love with features they missed the first time! After upgrading to V 2, the 30 -day grace period on all Open. Office features is also renewed! Grace Period For 30 days, you have unlimited use of all Open. Scape Office MX features! Before the end of 30 days, you must activate the software for continued use or the software will not work. 6 month V 2 Upgrade Hi. Path Open. Office V 1 customers can upgrade to V 2 at no charge for up to 6 months!* Take advantage of these upsell opportunities! * or until September 2010, whichever comes first January 2010 Page 21 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Partner Promotions: Cash. Back 2010 Even more reasons to buy a great product CASHBACK 2010 PROMOTION § For sales of Open. Scape Office MX platforms or Open. Scape Office on Hi. Path 3000 § Partners are also eligible for Cash. Back on new Open. Stage phones purchased with Open. Scape Office § Rebates are on a per user basis: § Open. Scape Office*: € 10 § Open. Stage (20/40/60/80)**: € 20 § Valid Oct. 1, 2009 to Sept. 30, 2010 § Available in EU, Switzerland, and USA * Includes users from base license packages ** Number of phone rebates can not exceed number of Open. Scape Office rebates NOTE: Cash. Back is handled in Euros, except for USA and United Kingdom January 2010 Page 22 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Partner Promotions: 100 -User Package Even more reasons to buy a great product 100 -USER LICENSE PACKAGES § 100 -user packages are available to our partners and sellers: Practical Example of License Allocation Reseller 100 licenses to distribute § Comfort User Plus § my. Portal for Outlook § The 100 licenses can be divided as the purchaser sees fit § VARs purchasing a portion of the bundle can also subdivide and resell Customer A Customer B Small VAR 15 licenses 40 licenses Customer D 20 licenses January 2010 Page 23 Customer C 20 licenses Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Selling Open. Scape Office Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office A Common UC Domain Across Platforms and Technologies Open. Scape Office UC SUITE Hi. Path 3000 V 8 PLATFORM Open. Path Optimize Open. Scape Office MX PLATFORM Enhance Transform Siemens UC is environment agnostic: Analog, TDM, or IP are supported January 2010 Page 25 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

The Open. Scape Office UC Selling Approach Put it all together & earn more by leading with Unified Communications! Lead with UC and Open. Scape Office Improve productivity, customer satisfaction, and save on communications costs Pick the Right Platform Suited to any customer size and technology (TDM, Analog, IP) and ready to scale Add Devices and Clients Empower users with award-winning UC from the desktop or on the move Add great SEN promotions to reinforce these complete UC solutions! Cash. Back 2010, Try & Buy, 100 -user bundles January 2010 Page 26 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

When to Sell Open. Scape Office MX and when to Sell Hi. Path 3000 with Open. Scape Office A common UC domain across platforms ensures that the right option is always there for your customers! Hi. Path 3000 V 8 and Open. Scape Office § Unified Communications for the hybrid world – TDM, analog, or IP § Up to 384 users § Traditional voice conferencing services § Ideal value-add option to integrate UC into Hi. Path 3000 installed base § Open. Scape Office Multimedia Contact Center for Hi. Path 3800 Open. Scape Office MX § IP-based Unified Communication and voice preintegrated in a single box § Up to 150 users § Intuitive Drag & Drop Conferencing for up to 16 participants § Future-oriented IP solution delivers Internet Telephony at an exceptional value § Open. Scape Office Multimedia Contact Center starting with as few as 4 agents Download the SME Platform Decision Guide from SEBA for even more thorough guidance on platform choice based on customer characteristics January 2010 Page 27 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Go Forward! Partner Program Partner Communication News and Newsletters SEBA - Partner Portal Access to all tools you need Great benefit packages Marketing Campaigns Get access to dedicated partner campaigns Leads/Promotions and leads to drive your business Advertising / awareness Brochures, Collateral and Competitive Info Training and Certification Become an expert Incentives Show the best growth rate Partner Fund* Funding for certain activities Business focused Low cost of association Simple for customers Partner focused * applies only to dedicated partner levels January 2010 Page 29 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Training § Free online CBT is available from the Training section of the SEBA Portal § Siemens APT can provide partners with a broad range of training options § Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click here § To view training offerings at APT and Siemens Certified Training Partners: § To view Open. Scape Office MX training courses on offer, click here § To find an approved training location near you, click here January 2010 Page 30 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX Demo & Training Set V 2 See it for yourself! Open. Scape Office MX Demo & Training Set V 2 § New demo set available from February 2010 until end of product rollout § Orderable by all SEN resellers § Each reseller can order 1 set using the ordering number L 30250 -U 600 -G 345 § 1 x Open. Scape Office MX system unit* § § § 1 x Open. Scape Office MX V 2 software DVD 1 x Open. Scape Office MX V 2 basic license package 10 1 x Open. Scape Office MX V 2 attendant console license 1 x Open. Scape Office MX V 2 my. Portal Outlook Integration license 1 x Open. Stage 15 ice-blue 1 x Open. Stage 60 lava * Includes EU power cable January 2010 Page 31 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX V 2 SSDP – Smart Service Delivery Platform Open. Scape Office MX V 2 is SSDP ready! § Smart Service Delivery Platform (SSDP) provides a secure remote link between SEN Service personnel, channel partners, and customers § Working with SEN Global Service & Support has never been easier! § Just activate “access” from customer and/or “polling” method from the Open. Scape Office MX admin console § SEN can help save you time and resolve your customer’s technical issues faster January 2010 Page 32 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Partner Resources Key SEN Websites Siemens Enterprise Business Area § SEN partner-only extranet – your first source for: § The latest SEN news § Portfolio details and documentation § Sales and Marketing tools § Ordering status, price lists and promotion details § Support, training, and certification § Click screen capture below to visit January 2010 Page 33 SEN Internet Homepage § Global public homepage containing key product and solution information § Customer news, product info & collateral, and white papers are also available here § Click screen capture below to visit Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Partner Resources Key Collateral Available on SEBA Digital Channel Customer Presentation § Suite of easy-to-use tools that SEN partners can use to produce simple, customized and cost-effective emarketing programs § Make it easier to market and sell SEN products than ever before! § Primary tool for use at initial customer sales meetings § Contains compelling UC value proposition, as well as SEN product and solution differentiation Competitive QRG & Battlecards Flash Demo § QRG contains feature comparisons of Open. Scape Office MX vs. key competitive products § Battlecards offer strategic SWOT analysis and attack plans for: § Avaya / Nortel § Alcatel § Cisco § Mitel § Multimedia tool used during sales engagement to offer a closer look at Open. Scape Office MX § Interactive Flash demonstration of key Open. Scape Office UC features § Effective “leave-behind” for customer to learn more January 2010 Page 34 Click here to learn where to download UC Hidden Costs Calculator § Innovative tool based on SENcommissioned study of 500+ SMEs § Identifies and quantifies time & financial costs of inefficient comms § Calculator enables interactive realtime “Hidden Cost” quantification by the customer! § Accompanied by a detailed white paper Brochure & Data Sheet § Traditional “leave-behind” collateral § Brochure summarizes key value offered by Open. Scape Office and Unified Communications § Data Sheet provides key technical details and feature summaries needed by technical decision makers Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Roadmap for Open. Scape Office on Hi. Path 3000 and Open. Scape Office MX/LX January 2010 Page 35 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Open. Scape Office MX Primed, Ready for Smart Growth § Together, we are ready to help your customers enter the UC era § Get more done with advanced UC productivity § Serve customers better via presence, improved reachability § Save on communications costs with a fully integrated communications solution SEN – experienced global leader providing great partner benefits, support, and sales tools Open. Smart approach to easy serviceability, reliability, manageability and security The industry’s first all-in-one UC platform for SMEs Easy to order with fantastic UC solution promotions January 2010 Page 37 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Let’s Go! Here’s All You Need To Do To Get Started… 1 Say Yes! 2 Get Trained 3 Start with Free Customer Upgrades 4 Make Money January 2010 Page 38 § Speak to your Siemens Channel Manager or your distributor § Sign up to bring this exciting solution into your portfolio § We will arrange for your sales and technical staff to be trained § Demonstration systems are available at special rates § Be part of a 3 star partner program § High customer value § Simple to understand ROI § Creates a positive customer response every time § Good margins available: Cash. Back Promotion offers you the air to breathe § High opportunity for wider project scope § Increase professional service opportunity; low service costs Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Features at your Fingertips Added Open. Scape Office Capabilities Since Market Introduction Top 10 New Features More Features § Professional Announcements and Greetings for Callers § my. Portal and Outlook Calendar Synch § Microsoft Exchange Calendar Integration § Optimized Handling of Group Voicemail § Support of Dual Mode GSM Phones § Deactivation of Voicemail Recording § Personal my. Portal Login for Desk-sharers § Permanent Dial-in Conference Bridge § Conferencing Capacity of up to 16 seats § < 20 User Activation Package § Call Back List § Programmable Speed Dial Keys for Desktop Phones § Caller Names Displayed § Dial by Name or Extension for Auto. Attendant § Voicemail Callback § Urgent Message Tag § Fax Message Confirmation § Group Voicemail Support § Additional my. Portal GUI Languages § Public Contact Folder § LDAP-based Corporate Directory Search § Call. Me! Service Displays Office Phone Extension for Incoming Calls § Journal Shows “Open” Calls of the Day Partner Specific Features § Windows Terminal Server / Citrix Support § WBM Improvements § Hi. Path Cordless IP Support January 2010 Page 40 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Features at your Fingertips Open. Scape Office Contact Center Functionality Supported Inbound contact types § Voice Calls Viewing Presence Information Reporting and Real Time Statistics § Call Back § 20+ predefined reports are always included § Fax § Individual report designer tool is planned § E-Mail § Real-time statistics Routing Options § Skill based § Wallboard facility on a PC (big TV Monitor) Additional Highlights § VIP call support selected by CLIP information § Screen Pop-Ups for incoming calls including Live Call Recording § Prefered Agent selected by CLIP information § Grade of Service Supported Contact Center Users § Wrap-up Codes § Overflow / Normal Agent § Contact Center Agent § Agent missed a call § Contact Center Supervisor § Call Lists § Contact Center Administrator § Integrated basic CRM January 2010 Page 41 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

The SME Unified Communications Package Software, hardware, and phone options 1 Integrated Software 2 Hardware / Infrastructure 3 Phones What do I want to do? What hardware do I need? What phones can I use? Open. Scape Office Options Platform Options § Open. Scape Office MX § Hi. Path 3000 V 8 Phone Options § Open. Stage 10, 15, 20, 40, 60, 80 § opti. Point WL 2 Professional § opti. Client and Open. Scape PE § opti. Point 410 and 420 § opti. Point 500 § Gigaset Professional § Analog § § my. Portal Outlook Plug-in my. Attendant Contact Center* § my. Agent * Available on Open. Scape Office MX January 2010 Page 42 Mobility Infrastructure Options § Hi. Path Wireless Access Points § Hi. Path Wireless Controller § Hi. Path Cordless (DECT) § Hi. Path Cordless IP (IP DECT) Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Which Features Work with Which Platform? Siemens SME Feature Comparison Chart Open. Scape Office MX January 2010 Page 43 Hi. Path 3000 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

What Devices Work with What? Siemens SME Device Chart Open. Scape Office MX January 2010 Page 44 Hi. Path 3000 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Interfaces, Devices, and Functions Open. Scape Office MX 1 PRI Interface 4 BRI – Interfaces Optional 4 analog Interfaces 4 -Gigabit LAN - Ports Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Optional Analog Alternative ISDN; external S 0 ; internal Fax Open. Stage LAN Switch Web Mgmt. Handset WLAN AP AP Client Analog Door unit Secure LAN / Intranet Firewall / VPN Hard disk as back-up option ITSP / SIP Trunking Click to go back January 2010 Page 45 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Hardware Architecture: Gateway Modules Open. Scape Office MX 1 2 3 GME GMS GMT 1 primary rate ISDN trunk port (E 1) providing up to 30 voice connections to public networks (Not for USA) 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e. g. ISDN modem or G 4 fax) 1 primary rate trunk port (T 1) providing up to 24 voice connections to public networks (USA only) Click to go back January 2010 Page 46 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Hardware Architecture: Gateway Modules Open. Scape Office MX 4 5 6 GMAL GMSA GMAA 8 analog subscriber ports for connecting analog devices (e. g. fax, door phone entry, phones, etc. ) 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e. g. ISDN modem or G 4 fax) 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e. g. fax, door phone entry, phones, etc. ) 4 analog subscriber ports for connecting analog devices (e. g. fax, door phone entry, phones, etc. ) January 2010 Page 47 Click to go back Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Scale Up To 150 Users Voice network up to 4 sites 1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users § Each 19” unit contains a main board that can support up to 50 Users § 6 hot pluggable peripheral boards options § Single system image managed by ONE web-based Interface § Connect multiple boxes with a patch cable (Max. 100 m) § Voice network up to 4 sites. Separate management AND application of each system only. Click to go back January 2010 Page 48 Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Devices and Clients Open. Stage Desktop Phones Gigaset DECT and opti. Point WLAN Phones § Award-winning design featuring lush LCD displays, ergonomic controls, and high definition voice § UC-enabled IP voice featuring an open XML interface and SDK for easy solution and app integration § Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum connectivity options and personal mobility Mobile Clients § Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class voice features anywhere on site § Leverage your network infrastructure: secure, standards-based opti. Point WL 2 phones deliver high-quality voice across converged WLANs Soft Clients § The industry’s most complete mobile UC suite enables communications anywhere from any device § Hi. Path Mobile. Connect and Mobility clients provide a seamless & consistent user experience across the corporate WLAN and public mobile networks § Platform-integrated SMB mobility solutions January 2010 Page 49 § On-site mobile voice communications § Experience unified communications from the PC with Open. Scape UC Application § Open. Scape UC Application Personal Edition provides crystal-clear voice communications Click to go back Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG

Where to Download Key Collateral Click to go back Digital Channel § Log on to SEBA § Click Marketing Resources § Click Digital Channel Competitive QRG & Battlecards § Log on to SEBA § Click Marketing Resources § Click Competitive Information, then Competitive Intelligence January 2010 Page 50 Customer Presentation § Log on to SEBA § Click Product Information § Click Our Portfolio from A-Z § Scroll down and select Open. Scape Office MX § Click the Documents tab, then the Presales tab Flash Demo § Log on to SEBA § Click Product Information § Click Our Portfolio from A-Z § Scroll down and select Open. Scape Office MX § Click the Documents tab, then the Marketing tab UC Hidden Costs Calculator § Log on to SEBA § Click Product Information § Click Our Portfolio from A-Z § Scroll down and select Open. Scape Office MX § Click the Documents tab, then the Marketing tab Brochure & Data Sheet § Log on to SEBA § Click Product Information § Click Our Portfolio from A-Z § Scroll down and select Open. Scape Office MX § Click the Documents tab § For the brochure, click the Marketing § For the data sheet, click Presales Copyright © Siemens Enterprise Communications Gmb. H & Co. KG 2010. All rights reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licensee of Siemens AG