Online e Trading Partner Program Who are

Online e. Trading Partner Program

Who are Regus? Regus is the world’s leading provider of innovative flexible workspace solutions with 1200 Business Centre's worldwide. We help over 1 million companies and their people work smarter. Smarter being more flexibly, efficiently and sustainably. 2

Regus Overview Regus has a single global system for: q Inventory q Reservations q Pricing q Operations q Billing We have real time availability across: q 1200 Business Centre's q 550 Cities q 95 Countries The inventory available: q 4500 Meeting Rooms q 1200 Video Communication Rooms q 38, 000 Hot Desks and Day Offices 3

What the e. Trading Partner program provides Real time access to check availability & pricing, book, amend, cancel and confirm the following: 4, 500 Meeting Rooms 1, 200 Video Communication Studios 38, 000 Day Offices & Hot Desks With access to 4500 meeting rooms in over Meet anyone, anywhere, any time. When you Rent an office for the day or even just an hour 1200 locations you can now meet clients in a can’t get to a client, connect with them. for a dedicated workspace when you need it. convenient location for them and for you. A professional business environment 1, 200 Business Lounges Touch down and catch up on emails or finish that important presentation in a professional working environment with free Wi-Fi and refreshments. 4 Professional Administrative Support An onsite support team will be on hand as well as access to photocopiers, printers and binding services.

The benefits of the Regus program • • A Commercial Agreement with significant earnings capability • An e. Trading Portal to register and access your tools • Automated global tracking of bookings and billed revenue • Full Reporting suite access through a secure gateway • Meeting Room Management, Video 1 st Travel Policies or simple Hot Desk & Hoteling outsourcing solutions for your customers. • Real Estate portfolio or building overflow solutions from meeting rooms, hot desks, project space or Video communication studios • 5 Access to e. Trading Partner tools ranging from APIs to Directories All Partners benefit from access to all Regus online e. Trading tools, all Regus inventory and all Regus joint solutions

The benefits of the program On Demand Inventory! • 4500 Meeting Rooms in city centres, financial hubs, legal districts, business parks and on motorway, highway & interstate exits. • All equipped with free Internet & Wi. Fi access • Power at your finger tips, easy access dial in numbers on all phones. • • Polycom 7000 HDX 720 & Lifesize Express 220 units all on IP addresses • 300 Standard Definition units • 38, 000 Hot Desks & Day Offices • 6 900 High Definition Video units with 40 -50” LCD screens All with free Wi. Fi & Internet access

The benefits of the program Credible reporting globally, in detail! • • There is complete transparency in activity reporting • All Partner customer activity is recorded by product, day, time etc. and enters the reporting suite overnight • Three primary report types exist: - activity, revenue & commission reports. • These reports are automatically sequenced and sent to your nominated contacts. • 7 All e. Trading Partner activity is captured via partner codes Quarter 3 2012 sees the “reporting portal” go live where authorised partners have secure access to their own reports, on demand.

The benefits of the program Four customer-orientated firsts! • We give you the opportunity to manage Small Meetings • To grasp control, visibility and savings in this £ 25 bn expense segment • We enable you to book the meeting, as well as all the travel to get to it! • Simply fulfill the customer’s full itinerary, not just part of it • To allow Real Estate & Facilities Management Professionals to FLEX & OVERFLOW from their estates, in peak periods on demand. • To extend their estates, by outsourcing, to convert fixed internal workspace cost to flexible variable costs. • • 8 To extend their Video Estates and Reach with up to 550 additional Cities all with On Demand Video studios. To Cut their Travel Budgets and diary time used on meetings and related travel by 30 -40%

Why people pursue Strategic Meetings Management Policies? Benchmark Meeting Program Impact Area of Impact Process automation 3% - 6. 5% Cost Sourcing & Procurement 4. 8% - 8% Cost Visibility & Control 2. 4% - 5. 5% Cost Compliance & Risk 1. 6% - 5% Cost Meetings Effectiveness 0. 5% - 5% Revenue & Benefit Total 9 12. 3% - 30% Cost & Benefit

SMMP – Industry Trends How big is the pie? 58% of external meetings driven by lack of internal 29% of external meetings driven by geocentric need 68% of Hotel Meetings non residential Residential £ 99 bn Non Residential < 30 delegates £ 24. 8 bn Source: Grass Roots Meetings Industry Report. Source: BDRC 10 Starcite Study

Internal and External Meetings Why are they so painful? Can they be improved? Internal Meetings Why? 58% of external generated by lack of internal Monday & Friday too many internal rooms That’s a high failure rate Tues-Thursday never enough The Real Estate & FM guys can’t win! External Meetings Other areas Easy to access? Can you book freely online? Are they guarded vociferously? Are support services reliable? Is there a pecking order to acquire one? And if you over run? Your clients are late? Heavily utilised? Reality less than 30% High Amend & Cancel rate 30%+ 11 Internal Meetings 90% supply are hoteliers Lack of quality IT No Online Inventory ~ whatsoever Other areas 21 st century Wifi? 21 st century Re-Charging for IPAD’s , IPhones Can you measure spend easily? High cost High Touch to phone & Book Can you consolidate suppliers? Are they in all financial centres? Is the Meeting Effectiveness always there? Channels to book are high touch too ~ HBA’s No automation, measurement, visibility or control

Future Customer Demands The world is not standing still – Merged Solutions – Move ahead with Regus Manage all Meetings • Large Meetings • Small Meetings • Internal Meetings Integrate all audio & visual • The whole unified Communications suite • Instant Messaging • Audio Conferencing • Video Conferencing • From any device into the meeting Integrate Meetings with travel • No longer all the travel to the meeting • Book the meeting too! Look how fast they are moving • Skype • Microsoft 360 • Apple Incorporate “Your Own Devices” • More Advanced • Less Secure Merge Meetings into Workplace Management 12 • Integrate Meetings & Flexible working • Hot Desks, Day Offices

Regus’ Overflow Partner Strategy Global Inventory 1200 Business Centres Regus Overflow Partner Access Regus through the Outlook scheduler connected to the Regus Inventory Book Internal & external meeting rooms using the same DESKTOP systems Drive compliance at the DESKTOP, all integrated into the Exchange or Notes server 13 4, 500 Meeting Rooms 38, 000 Hot Desks 850 HD Video Rooms

What’s Delivered? Visibility reporting by cost centre an usage type Control Savings Real savings in your Fixed cost floor space and travel expense budgets Authorised & Permission based usage at the users finger tips Reporting suite of standard & Bespoke Crystal reports Control simple MS Outlook and web booking service to drive compliance To suit a Travel Managers Agenda, A Real Estate Agenda, a Workplace Directors Agenda Huge compliance as it’s a technology supported solution users can access easily 14

“Take control & save money on small meetings. ” Meetings Manager “Enable a Video 1 st Policy today. ” Travel Manager “Save 30% and switch fixed costs to variable costs. ” Finance “The right Real Estate portfolio efficiency. ” Real Estate Customer Stakeholder Key Benefits “Get visibility and consolidate suppliers. ” “Easy to deploy. ” Procurement “The rooms you need, when & where you need them. ” Meeting Host 15 “Book by desktop, laptop, tablet, simple to use & peace of mind. ” Meeting Booker Stakeholder

4 Innovative Solutions from Regus Overflow to an outsourced meeting room and flexible workspace provider • No last minute panics • Consolidate Suppliers and gain leverage, we will show you this live today Strategic Meetings Management • Gain Visibility - Control and Save Alternative to Travel which helps drive Video Conferencing utilisation • Add 550 Video “City Pairs” & 850 destinations to your video network in one move Optimise real estate sq. ft. costs and Video Conferencing capital expenditure • Review Fixed Cost Infrastructure V Variable Cost “pay as you go” flexible working solutions 16

We work with customer-focused Partners • We want to help enhance and complement your go-to-market offering • We want to enrich your business model and proposition • We like agile and barrier-breaking partners who change customers’ experiences for the better • Large or small we have a tool set that allows you to increase your revenues • We market approved e. Trading partners’ solutions on our website Note: Regus reserves the right not to feature all of their partners for reasons of visibility control and other practicalities 17

e. Trading Partner Toolkit • • Our API is available in both SOAP and RESTful versions All aspects of the global inventory of Meeting and Video Rooms, Hot Desks and Day Offices are available via the API • Six versions of White Labels available • Partner-branded, co-branded and Regus-branded • Each of these can be either Meeting Rooms only, or a combination of Meeting Rooms, Day Offices and Day Campuses/Hot Desks. • • Search Widgets are available in several different variants • 18 A recognised range of branded Buttons in all common sizes and formats All Partners gain access to our detailed Business Centre directory available in a variety of industry-recognised standard formats

The benefits of the program Regus API - Developer Portal • • Fully Supported API Portal • • • Security Key Access • Four Key Areas Catering for major developer languages and protocols API documentation and search functionality Developer Forum & Developer Update Blog * * 19 Explore the API Become part of the Regus Developer community via the API Forum Register to apply for access Learn through the documentation and search functions

API Documentation • Comprehensive developer documentation gives you all you need to get going straightaway: * * 20 Overview class diagrams or xsds Field values Sequence diagrams Code samples

Full Booking Skeleton and Code Snippets See how the API works as you change variables within the Booking Skeleton: • Enter your Search Criteria to check room availability on the 'Search' tab, then follow the booking process through the Results, Services & Book tabs. • The API requests and responses are shown as XML at the bottom of each page to give visibility of the calls being made. Extra context-sensitive help available when you mouseover individual fields The WSDL is available at http: //api. regus. com/sandbox/v 1/Short. Stay. Booking? wsdl. 21

Program Benefits: Six Variations of White Label The White Label option shown here is for illustration purposes only • Branding, colourways, font colours and font types can be customised • Tailor the site to reflect & complement your own within 2 -7 days There are three White Label site formats, each with two options: • Co Branded, Partner Branded or Regus Branded • Meeting Rooms only or all available inventory The concept has been developed and is now a 4 th generation, robust offering. It has been refined down to three steps: • 22 Search, Select and Pay

Buttons and Widgets Catalogue All key button types are catered for in many different sizes • Squares, leaderboards, skyscrapers, full banners, half banners and simple buttons Three Widget variation sizes are available: • 250 x 250, 300 x 250 and 240 x 400 Click on the following link for the complete catalogue: • http: //meetingroomsworldwide. co. uk/assets. pdf Both static and animated GIF buttons are available in the catalogue in different sizes A range of different slogans are available: • 23 “Plan Your Meetings”, “Workplaces on Demand”, “Instant Business Meetings” and “Meeting Rooms on Demand”

Directory There is one Directory currently available: • Business Centre details • • Access is via a simple internet download • Determine your own download frequency • 24 The Directory is available in. XML format For more information contact: etrading. support@regus. com

How to become an Online e. Trading Partner The registration process is simple. Apply online at: • http: //www. regus. co. uk/etrading-solutions/become-a-partner/index. aspx There is a simple three step process: • NDA, Commercial Agreement & Implementation 1. The NDA is mutual and provides an umbrella to discuss Partner development roadmaps 2. The commercial agreement is simple and comprehensive 3. Implementation is via a dedicated, technical team 25

Benefits of an Online e. Trading Partnership • Manage your global booking system form one centralised place • Easy to use and book, therefore no last minute panics • Staff find places to meet where and when they want • Control meeting room usage and spend by using your rooms more efficiently • Save on energy costs by not powering up rooms you do not use • Dramatically reduce travel costs • Expand your choice of venues and city pairs • Improve productivity and add value

• • • Optimise efficiency of internal inventory utilization through a simple to use Outlook plugin • After you’ve sweated the internal assets overflow to Regus ON DEMAND WORKSPACE, raise your Video utilisation by increasing the external Video City Pairs • • Invite colleagues to the meeting or video using Outlook or Lotus Notes directories • • Add services to your meeting room or video supported session • 27 Easy adoption by desktop, laptop and tablet / mobile users through the browser Empower procurement and policy to deliver efficiency & savings High process and policy compliance because it is easy to use Simple to book rooms, facilities and services Select Desk, Meeting Room or Video inventory and it is immediately connected to your meeting Simply add and remove, cc and delete as required & the software adapts Communicate these requirement automatically to third party vendor via workstreams

• • 28 Either through Lotus Notes or MS Outlook Browser as well as integrated software Therefore can be deployed to a number of office-based mobile workers This drives high compliance because you can access from any device The control and visibility are therefore amplified with high buy-in Procurement and other stakeholders get far greater visibility of data Stakeholder adoption is high as they get better business case data Greater buy-in results

• • 29 As soon as you select the internal location, the system knows geospatially what area you prefer It will auto-search the relevant inventory externally if you run out of internal space

• • • If your room inventory is at full capacity then you can overflow easily The software auto-triggers the option of an external search Three clicks and you have booked – The external Meeting Room Hot Desk or day office – You can see external Video city pairs on demand to reduce or compliment external travel or simply identify how you can add mobile workers, suppliers to a meeting – You maintain control allowing users to “flex or overflow” at a user level – Junior staff can have authorisation levels built in • • 30 True Workspace on Demand You then collect critical data on who when where how, gaining true insight

• • 31 Invite meeting and video - even hot desk attendees through your directory Keep all resources and everything in sync If the meeting changes all related resources move instantly Making changes easy to manage and not a logistical nightmare

• • • 32 Add any services Video, catering , Audio visual etc. By adding services third party vendors can be notified of the event instantly Video Bridging companies can automatically schedule test calls Equipment IP / ISDN addresses are attach to the equipment They are therefore automatically communicated

• • • 33 Easy control through permissions-based profiles Full visibility of data reference usage Instant business case ammunition based on facts No arguments against subjective data True insight into what is really going on Full visibility on data for stakeholders be that IT, procurement etc