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Office of the Disability Appeals Officer Oifig an Oifigigh Achomhairc um Míchumas What and Office of the Disability Appeals Officer Oifig an Oifigigh Achomhairc um Míchumas What and Who is the Disability Appeals Officer? Teresa Dykes Disability Appeals Officer 2010

Purpose of Information Evening; To outline the role & function of Disability Appeals Officer Purpose of Information Evening; To outline the role & function of Disability Appeals Officer under the Disability Act 2005 n To walk through the Appeals Process n To answer questions n To make the DAO visible n ODAO Information Evening Presentation 2010 2

Who is the Disability Appeals Officer ( “the DAO”) Teresa Dykes, ODAO, Dolcain House, Who is the Disability Appeals Officer ( “the DAO”) Teresa Dykes, ODAO, Dolcain House, Monastery Road, Clondalkin, Dublin 22 Lo Call 1850211583 ODAO Information Evening Presentation 2010 3

What does the Disability Appeals Officer do? n The DAO provides a redress service What does the Disability Appeals Officer do? n The DAO provides a redress service to eligible applicants who have accessed the Assessment of Need process and who are not satisfied with various aspects as determined by sections 9 -15 Of the Disability Act 2005 ( “the Act”). ODAO Information Evening Presentation 2010 4

Appeal: a concept n Redress n To seek Relief or Remedy (Gifis 1983) ODAO Appeal: a concept n Redress n To seek Relief or Remedy (Gifis 1983) ODAO Information Evening Presentation 2010 5

The right to Appeal under Part 2 of the Act Section 16 (1) recites; The right to Appeal under Part 2 of the Act Section 16 (1) recites; There shall be a person, who shall be appointed by the Minister, and who shall be known , and is referred to in this Act, as “the appeals officer", to consider and determine appeals under this Part ODAO Information Evening Presentation 2010 6

Basis for an Appeal under the Act Ø Ø By an applicant Ø Against Basis for an Appeal under the Act Ø Ø By an applicant Ø Against a finding or recommendation of a Complaints Officer Ø Against the non implementation of a Complaints Officer’s recommendation by HSE or an education service provider By HSE or an education service provider Ø Against the recommendation of a Complaints Officer relating to the provision of a service specified in the Service Statement ODAO Information Evening Presentation 2010 7

How do Applicants arrive at the Appeal Process 1. 2. 3. 4. 5. 6. How do Applicants arrive at the Appeal Process 1. 2. 3. 4. 5. 6. 7. 8. Apply for Assessment of Need Not happy with this process for reasons defined under section 9 -11 Of the Act Lodge complaint to Complaints Office of HSE under s 14(1) of Act The Complaints Officers determine complaints and issue his/her decision within a dated Complaints Officers Report If the applicant is unhappy with the findings of the Complaints Officers Report in part or in whole or unhappy that the recommendations of Complaints Officers Report is not implemented by HSE/Ed Service Provider Lodge an Appeal within 6 weeks of the Complaints Officers Report under s 18(3) which is pursuant to relevant sections of Act [i. e. s 18(1) or 18(2)] Extensions for time to appeal maybe granted with valid reasons up to 18 weeks post Complaints Officers Report under s 18(4) Disability Appeals Officer determines valid appeals ODAO Information Evening Presentation 2010 8

Outcome of Valid Appeals; Resolution Agreement through Mediation n Determined through the Determination and Outcome of Valid Appeals; Resolution Agreement through Mediation n Determined through the Determination and Reasons for Decision Report n Withdrawn if so initiated by the applicant only n ODAO Information Evening Presentation 2010 9

4. ODAO Preliminary enquiries: 1. Application Received Seeking documents from relevant parties (Applicant/HSE/EDS), requesting 4. ODAO Preliminary enquiries: 1. Application Received Seeking documents from relevant parties (Applicant/HSE/EDS), requesting submission in relation to the Appeal 3. Inform Applicant/Appellant of outcome of screening, and notify the Respondent of the Appeal 2. Screen to establish validity Awaiting submission of data Resolution Agreed Signed resolution document is copied to applicant & provider & DAO by Mediation Officer Yes 6. Mediation No. Resolution 5. Assessment of the Appeal: Evaluation of documents and information obtained for the purposes of deciding whether to: ØRefer to mediation ØUndertake an investigation; and/or ØRefer to an oral hearing; and/or ØIssue a determination not agreed Yes 10 10 Publication of final anonymous Determination Enforcement of Determination/ Resolution Agreement (Where/When relevant) SI 470 of 2009 Yes 7. Further Investigation Decision made to; Yes Issue a determination Refer to oral hearing Yes 9. Determination Finalised and parties informed ODAO Information Evening Yes Presentation 2010 8. Oral Hearing 10

Functions of the Disability Appeals Officer n n n n n To validate application Functions of the Disability Appeals Officer n n n n n To validate application to appeal To seek relevant information To make further enquiries To examine To refer when relevant to mediation To investigate To conduct oral hearings if required To determine Appeals To enforce under Circuit Court Rules ODAO Information Evening Presentation 2010 11

ODAO Mission Statement: To provide and deliver an independent, fair, accessible and transparent appeals ODAO Mission Statement: To provide and deliver an independent, fair, accessible and transparent appeals service in a timely and courteous manner ODAO Information Evening Presentation 2010 12

Legislative Landscape n The Disability Act 2005 (Commencement) Order 2007 (Statutory Instrument 234 of Legislative Landscape n The Disability Act 2005 (Commencement) Order 2007 (Statutory Instrument 234 of 2007) fixed the 1 st June 2007 as the day on which the provisions of Part 2 of the Disability Act 2005 (“the Act”) came into operation in relation to persons under 5 years of age. n Substantive rights are created by Part 2 of the Act which rights include relevantly the statutory entitlement to an independent assessment of health and education needs pursuant to section 9. The Act recites that it is an Act to enable “provision to be made for the assessment of health and education needs occasioned to persons with disabilities by their disabilities. ” ODAO Information Evening Presentation 2010 13

The ODAO Agenda: n n Fairness: The Principles of Natural Justice and Fair Procedures The ODAO Agenda: n n Fairness: The Principles of Natural Justice and Fair Procedures Good Governance: The ODAO Code of Practice 2010 2 nd Edition, Code of Practice for the Governance of state Bodies 2009 Effective Communication: To inspire confidence in all who access the service Performance Standards: e. g. 7 C’s Principle (JSB 2008), Facilitative Model of Mediation (Chartered Institute of Arbitrators) ODAO Information Evening Presentation 2010 14

The 7 C Principle of making good Decisions (Judicial Studies Board 2008), to support The 7 C Principle of making good Decisions (Judicial Studies Board 2008), to support clear and rational determinations within the appeals process. n n n n Consistency- both internally and externally Corroboration- including corroboration of all documents Context- does the appeal the Disability Appeals Officer is considering fit with available objective evidence and the context for the events involved. Credibility- facts are tested against the evidence so that decisions made by the Disability Appeals Officer are credible Cover up- that there is no reason that the applicant/appellant/respondent are concealing any relevant information Conduct- relevant to each case Critical Examination- has the evidence been thoroughly tested by the Disability Appeals Officer ODAO Information Evening Presentation 2010 15

Mediation: Ø Ø Ø Appeals Officer can refer the appeal to mediation if She Mediation: Ø Ø Ø Appeals Officer can refer the appeal to mediation if She is of the opinion that the appeal could be resolved at mediation and The applicant does not object to mediation If mediation is successful the resolution will be recorded in writing and signed by the parties A mediation resolution is enforceable through the courts ODAO Information Evening Presentation 2010 16

Facilitative Model of Mediation n “In facilitative mediation the mediator structures a process to Facilitative Model of Mediation n “In facilitative mediation the mediator structures a process to assist the parties in reaching a mutually-agreeable resolution. The mediator is in charge of the process while the parties are in charge of the outcome” (Fenn 2005) ODAO Information Evening Presentation 2010 17

Determinations: n Before making a decision the Disability Appeals Officer shall consider the following: Determinations: n Before making a decision the Disability Appeals Officer shall consider the following: The relevant notice pursuant to Section 18 of the Act 2005 Ø Any relevant information obtained under Section 18 subsections (6), (7) and (8) of the Act 2005 (i. e. further enquiries, information obtained from persons or entering a premises if required) Ø Evidence presented any representations made at an oral hearing (if heard) and Ø The matters referred to in Section 11(7) Ø ODAO Information Evening Presentation 2010 18

Determination and Reasons for Decision Report 1. 2. 3. 4. 5. 6. 7. 8. Determination and Reasons for Decision Report 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Background: Journey of the applicant to Appeal Issues raised by the Appeal: Core grounds for the Appeal Mediation: Deciding if this Appeal may or may not be resolved by mediation The Investigation: All evidence received or sought in respect of the Appeal. The Case of the Applicant The Case of the HSE Relevant Legal Principles applied: Provisions under the Act and the Regulations, other relevant legislation (Irish and European) Matters required to be taken into account: Obligations imposed by section 18(20) of the Act Findings of the Investigation: Facts relevant to the Appeal Findings in respect of the issues raised by the Appeal: My analysis of the facts in respect of the Appeal The Determination Publication Details Appendices ODAO Information Evening Presentation 2010 19

The 10 questions I ask before determining Appeals: 1. 2. 3. 4. 5. 6. The 10 questions I ask before determining Appeals: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Has jurisdiction been proven What does the Appeal state within the realm of the Act What are the grounds Is the evidence supporting the grounds Have I all the relevant information Do I need to make further enquires under s 18(6), (7) & (8) Has the applicant & respondent been given adequate opportunity with all relevant information to respond; Affording fair procedure (Article 40. 3 of the Irish Constitution) Has a legal framework been established Has the Appeal been tested /examined against the legal framework relevant to the Act Is the decision I am making clear, reasonable and fair? ODAO Information Evening Presentation 2010 20

Analysis of grounds for Appeals concluded in 2009 (21) Grounds of Appeal involved Number Analysis of grounds for Appeals concluded in 2009 (21) Grounds of Appeal involved Number of Appeals Percentage Against a finding by the Complaints Officer that his complaint was not well founded 6 28. 5% Against a recommendation of a Complaints Officer 1 5% Against the non implementation of the recommendations of the Complaints Officer 14 66. 5% ODAO Information Evening Presentation 2010 21

Geographical Profile of Valid Appeals lodged by HSE Administrative Area year ending 2009 ODAO Geographical Profile of Valid Appeals lodged by HSE Administrative Area year ending 2009 ODAO Information Evening Presentation 2010 22

Status of Appeals at year end 2009 ODAO Information Evening Presentation 2010 23 Status of Appeals at year end 2009 ODAO Information Evening Presentation 2010 23

Independent Legal Support Team Continuous Review of Core Competencies ODAO Model in Practice Evaluation Independent Legal Support Team Continuous Review of Core Competencies ODAO Model in Practice Evaluation of methodology Independent Security Systems Independent Mediation Supervision ODAO Information Evening Presentation 2010 24

ODAO Personnel Ø Ø Mary Caffrey, Executive Officer 01 4614224 Donna Grehan, Higher Executive ODAO Personnel Ø Ø Mary Caffrey, Executive Officer 01 4614224 Donna Grehan, Higher Executive Officer 01 4614226 Eileen Duffy, Mediation Officer 01 4641981 ext 4231 Teresa Dykes, Disability Appeals Officer 01 4614228 E mail: [email protected] ie Web: www. odao. ie ODAO Information Evening Presentation 2010 25

ODAO Contact Details Office of the Disability Appeals Officer 1 st Floor, Dolcain House ODAO Contact Details Office of the Disability Appeals Officer 1 st Floor, Dolcain House Monastery Road Clondalkin Dublin 22 01 4614211 Lo Call 1850 211583 ODAO Information Evening Presentation 2010 26

References: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Disability References: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Disability Act 2005 The Disability Act 2005 (Commencement) Order 2007 (S. I. 234 of 2007) Disability (Assessment of Needs, Service Statements and Redress) Regulations 2007( S. I. No. 263 of 2007) Chartered Institute of Arbitrators 2008 Judicial Studies Board Essential Skills and Competencies 2008 Annual Report of the Disability Appeals Officer 2009 ( not yet published) Peter Fenn within the Consultation Paper Alternative Dispute Resolution (July 2008) Rules of the Superior Courts (SI No. 93 of 2009) The Circuit Court Rule Order 64 B (S. I No. 470 of 2009) Constitution of Ireland Gifis, H. Steven , Dictionary of Legal Terms (2008), Fourth Edition: Barron’s ODAO Information Evening Presentation 2010 27