Office of Performance Management CITYOFHOUSTONDEPARTMENTOFHEALTHANDHUMANSERVICES HDHHS Performance Dashboard: Using Emerging Technologies to Promote Data Driven Decision-Making Devin Bradberry Anh Trieu NACCHO Informatics 2014 Prev Next
Office of Performance Management Agenda v Background v Dashboard Demonstration: • Affordable Care Act Campaign • Social Media Campaign Monitoring • Financial Monitoring • Service Delivery Monitoring • Individualized Dashboard v Keys to a Good Dashboard v Utilizing Dashboards to Inform Decision-Making • Process of Continuous Evaluation • Continuous Evaluation in Action • Early Problem Detection Prev Next
- In December 2011 the HDHHS leadership decided to create a dashboard to allow executive leadership to track the performance of the department. - The Dashboard began by tracking financial measures then over time the dashboard expanded to cover performance for each program area. - Access to the dashboard has been expanded from senior leadership to program management staff as part of a drive to push the department into a quality improvement mindset. - Additional dashboards were created to facilitate collaboration with community partners. Prev Next Office of Performance Management Background
Office of Performance Management Dashboard Demonstration Switching to Live Dashboard Prev Next
Office of Performance Management Keys to a Good Dashboard - Short development cycle - Can be customized and maintained with in-house staff - Cost should be affordable to the organization - Web-based with mobile accessibility Prev Next
Office of Performance Management Utilizing Dashboards to Inform Decision-Making Prev Next
Office of Performance Management Process of Continuous Evaluation 2. Analysis/ Discovery 1. Data 3. Inform/Solution Prev Next
Office of Performance Management Continuous Evaluation in Action Vital Statistics Program Month Actual vs. Reasons Target (mins) Action Taken/Action Plan Aug. 14 39 vs. 25 - Back to school rush for birth certificate - Ensure appropriate coverage for high demand season Nov. 14 30 vs. 25 - Holiday scheduling and problem with automated system - Re-examine staff holiday scheduling - Corrected automated system Feb. 14 - Staff were diverted for three - Re-examine staff assignments for weeks to assist with Vision future vision missions clinics 38 vs. 25 Prev Next
Office of Performance Management Early Problem Detection Office of Surveillance and Public Health Preparedness Division - Measles, Meningococcal, Botulism are fatal bacterial infections - State requirement: 85% - Set internal target at 100% as a trigger warning Prev Next
Office of Performance Management Live Demo Access Website: app. klipfolio. com/login Username: HDHHSDemo@gmail. com Password: Collaborate Devin Bradberry Management Analyst Devin. Bradberry@houstontx. gov 832 -393 -4908 Anh Trieu Management Analyst Anh. Trieu@houstontx. gov 832 -393 -4619 Prev Next
Скачать презентацию Office of Performance Management CITYOFHOUSTONDEPARTMENTOFHEALTHANDHUMANSERVICES HDHHS Performance Dashboard
cf3e60026af29a9edf350dd1bf564421.ppt