NOTE To appreciate this presentation and insure that

NOTE: To appreciate this presentation [and insure that it is not a mess], you need Microsoft fonts: “Showcard Gothic, ” “Ravie, ” “Chiller” and “Verdana”

NOTE: To appreciate this presentation, you need Microsoft fonts: “Showcard Gothic, ” “Ravie, ” “Chiller” and “Verdana” Master/ Excellence. Always. / part FOUR (of 7) “new” Markets (Stupendous Opportunity) 18 June 2007

NOTE: To appreciate this presentation, you need Microsoft fonts: “Showcard Gothic, ” “Ravie, ” “Chiller” and “Verdana” Master Excellence. Always. part one (of 7) “all you need to know” (dwelling on the obvious) not your father’s world introduction to excellence. 18 june 2007

NOTE: To appreciate this presentation, you need Microsoft fonts: “Showcard Gothic, ” “Ravie, ” “Chiller” and “Verdana” Master* Excellence part two (of 7) innovate. Or. Die. 18 june 2007

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Part seven Extended Talent & Leadership 0618. 07

Tom Peters’ X 25* EXCELLENCE. ALWAYS. MASTER/0618. 2007/Part FOUR *In Search of Excellence 1982 -2007

part four

Slides at … tompeters. com

“NEW” MARKETS.

E-nor-mous Stra-te-gic opp-or-tun

women. BOOMERS. GEEZERS.

Amazon Reviewer: “‘Trends’ [TPMB book] is old news!” (1 of 5 stars) TP: “Repeating it doesn’t make it It ain’t old if it hasn’t been implemented!” ‘old. ’

What the hell do I have to do to make my point? Tom Peters/10. 2006

The Copenhagen (Self) Pact re “This Topic”: *Early! *Loud! *Repetitive! *Aggressive! *Unfriendly!/rude!/ insulting!

Objections Don’t believe the DATA Don’t believe the ENORMITY of the opportunity Don’t believe the UBIQUITY of the opportunity Think they “GET IT” See it as an “Initiative” Flies in the face of CONVENTIONAL MARKETING WISDOM Don’t see it as … THE ESSENCE OF STRATEGIC POSITIONING Fail to understand-TAKE FULL ADVANTAGE “Everything must be changed” (It’s a “Culture” issue) Look at it analytically; miss the need for OBSESSION Subconsciously threatened!!? ? Occasion to make JOKES

women BOOMERS

“EXCELLENCE. ” AARGH.

2005

Good Thinking, Guys! “Kodak Sharpens Digital Focus On Its Best Customers: Women” —Page 1 Headline/WSJ/0705

EXCELLENCE. DUH.

“To be a leader in consumer products, it’s critical to have leaders who represent the population we serve. ” —Steve Reinemund/Pepsi. Co

women BOOMERS

Just Say No. No Men

“Forget China, India and the Internet: Economic Growth Is Driven by Women. ” —Headline, Economist, April 15, 2006, Leader, page 14

Women’s Trifecta+ *Buy *Wealth *Lead +ECLIPSE OF MALES (Old/Retire; Young/Poorly educated)

Not Just America … “Boys Falling Seven Years Behind Girls at GCSE Level” —headline, Weekly Telegraph, UK, 10. 25. 06

Girls Again Outshine Boys In CBSE Class 12 Exams Source: Headline, Dateline New Delhi (0526. 2007; Khaleej Times)

“Admittedly Unequal: Many colleges are rejecting women at rates drastically higher than those for men” (Title) “Keeping a balance requires a thumb on the scale in favor of boys” (pull quote) Source: USN&WR, 0625. 07 (E. g. William and Mary: 26% girls, 44% boys)

Fred Reichheld’s The Ultimate Question : Customer satisfaction is best measured* by one simple “how likely are you to recommend ______ to a friend? ” question, * “Net Promoter Score”

“Girls are the new boys. ” Source: The Daily Mail, 0425. 2007, “Why today’s women want a girl”

New World, New “Girl Power”? “Not long ago I was talking with a group of girls at Greenfield High, in northern New Jersey, about Mary Pipher’s bestselling book, Reviving Ophelia. … The girls’ reaction to Ophelia was one of confusion. They disagreed with the book’s premise—that girls are robbed of vitality and self-esteem as they enter adolescence. According to Pipher, our sexist society causes girls ‘to stifle their creative spirit and natural impulses, which ultimately destroys their self-esteem. ’ ‘Who are the girls in this book? ’ asked Sarah, a Greenfield sophomore. ‘I mean, I feel sorry for them, but they’re pretty much losers. We’re not at all like them. ’ From what I could see, she was right. The girls I met were vital. They appeared more confident than many of the boys. They had not ‘lost their voice. ’ … They neither feared competition from boys nor the consequences of out-performing them. ” —Dan Kindlon, Alpha Girls

“Women are the majority market” —Fara Warner/The Power of the Purse

? ? ? ? ? Home Furnishings … 94% Vacations … 92% (Adventure Travel … 70%/ $55 B travel equipment) Houses … 91% D. I. Y. (major “home projects”) … 80% Consumer Electronics … 51% (66% home computers) Cars … 68% (90%) All consumer purchases … 83% Bank Account … 89% Household investment decisions … 67% Small business loans/biz starts … 70% Health Care … 80%

? ? 80%

Riding Lawnmowers

1970 -1998 Men’s median income: +0. 6% Women’s median income: + 63% Source: Martha Barletta, Marketing to Women

Women Household spending: 80% Investment decisions: 53% Home improvement purchase decisions: 80% New cars: 60%+ Computers: 60% Managers and professionals, overall: 51% New businesses started: 70%* (*Women-owned 70% businesses as a share of all new businesses: Employee growth, 3 X; Sales growth, 4 X. ) Source: Marti Barletta, Prime. Time Women (2007)

91% women: “ADVERTISERS DON’T UNDERSTAND US. ” (58% “ANNOYED. ”) Source: Greenfield Online for Arnold’s Women’s Insight Team (Martha Barletta, Marketing to Women)

USA/F. Stats: Short ’n (Very) Sweet >50% of stock ownership, $13 T total wealth (2 X in 15 years) >$7 T consumer & biz spending (>50% GDP; > Japan GDP); >80% consumer spdg (Consumer = 70% all spdg) 57% BA degrees (2002); = ed & social strata, no wage gap 60% Internet users; >50% primary users of electronic equipment >50% biz trips Wim. Biz: Employees > F 500; 10 M+: 33% all US Biz Pay from 62% in 1980 to 80% today; equal if education, social status, etc are equal 60% work; 46 M (divorced, widowed, never married) Source: Fara Warner, The Power of the Purse

Women > 50% of Household Income in >50% of households. In 48% of the 55% of households/married couples, women provide >50% of income. 27% of households are headed by a single female. 75% of married female execs with the rank of VP or above out earn their spouse. Women control 51% of private wealth in the U. S. ; head 40% of households with >$600 K assets; 47% of market investors are women. Major Credit Union: pre Y 2 K, modal customer was 53 -year-old family man; today, 46 -year-old single working woman. Commercial: 51% purchasing managers are women. Women make >80% consumer purchases; businesswomen make >90% of household purchasing decisions. Women: 70% of travel decisions; purchase 57% of consumer electronics; write 80% of personal checks; purchase >50% of cars (primary influence >80%). Source: Don’t Think Pink: What Really Makes Women Buy—and How to Increase Your Share of This Crucial Market, Lisa Johnson & Andrea Learned

Internet users: 60%* *“manage their lives and the lives of their families” — Kelley Mooney, president, Resource Interactive Source: Fara Warner, The Power of the Purse

The “ 91% Factor”! More than 9 in 10 women age 35 - 49 say they either make or at least equally influence their household purchases of home electronics. Source: Andrea Learned, co-author, Don’t Think Pink

most significant variable in every “The sales situation is the gender of the buyer, and more importantly, how the salesperson communicates to the buyer’s gender. ” —Jeffery Tobias Halter, Selling to Men, Selling to Women

A World of Difference Build Sales and Share by Tapping into the Buying Power of Women Martha Barletta T r e n d S i g h t™ Author, Marketing to Women President & CEO, The Trend. Sight Group Powered by Microsoft Office® Live Meeting

The Perfect Answer Jill and Jack buy slacks in black…

“Men seem like loose cannons. Men always move faster through a store’s aisles. Men spend less time looking. They usually don’t like asking where things are. You’ll see a man move impatiently through a store to the section he wants, pick something up, and then, almost abruptly he’s ready to buy. For a man, ignoring the price tag is almost a sign of virility. ” —Paco Underhill, Why We Buy* (*Buy this book!)

“She knows more about the [Volvo] than the salesman who greets her at the door. But how is she treated? As if she has a low IQ , is slightly hard of hearing , and really has no right to be buying a luxury car; and if she brought a male friend with her, odds are 10: 1 that the clueless salesperson spent most of his time speaking to him. ” —Selling to Men, Selling to Women, Jeffery Tobias Halter

“Women don’t buy They join them. ” brands. EVEolution

Selling to men: The TRANSACTION Model Selling to Women: The RELATIONAL Model Source: Selling to Men, Selling to Women, Jeffery Tobias Halter

Editorial/Men: Tables, rankings. * Editorial/Women: Narratives that cohere. * *Redwood (UK)

Female. Think/ Popcorn & Marigold “Men and women don’t think the same way, don’t communicate the same way, don’t buy for the same reasons. ” “He simply wants the transaction to take place. She’s interested in creating a relationship. Every place women go, they make connections. ”

Purchasing Patterns Harder to convince; more loyal once convinced. Women: Men: Snap decision; fickle. Source: Martha Barletta, Marketing to Women

How Many Gigs You Got, Man? “Hard to believe … Different criteria” “Every research study we’ve done indicates that women really care about the relationship with their vendor. ” Robin Sternbergh/ IBM

EVEolution: Truth No. 1 Connecting Your Female Consumers to Each Other Connects Them to Your Brand

“The ‘Connection Proclivity’ in women starts early. When asked, ‘How was school today? ’ a girl usually tells her mother every detail of what happened, while a boy might grunt, ‘Fine. ’ ” EVEolution

Carol Gilligan/ In a Different Voice Men: Get away from authority, family Women: Connect Men: Self-oriented Women: Other-oriented Men: Rights Women: Responsibilities

Age 3 days, baby girls 2 X eye contact. “People powered”: Source: Martha Barletta, Marketing to Women

“Women speak and hear a language of connection and intimacy, and men speak and hear a language of status and independence. Men communicate to obtain information, establish their status, and show independence. Women communicate to create relationships, encourage interaction, and exchange feelings. ” —Judy Rosener, America’s Competitive Secret

“When a woman is upset, she talks emotionally to her friends; but an upset man rebuilds a motor or fixes a leaking tap. ” Barbara & Allan Pease, Why Men Don’t Listen & Women Can’t Read Maps

Stress* ** Men: Fight or flee Women: Seek the company of friends *Source: UCLA, “Female Response to Stress: Tend and Befriend, Not Fight or Flight”/ Psychological Review **90% of stress research: men

Men: Individual perspective. “Core unit is ‘me. ’ ” Pride in self-reliance. Women: Group perspective. “Core unit is ‘we. ’ ” Pride in team accomplishment. Source: Martha Barletta, Marketing to Women

“The Hollywood scripts that men write tend to be direct and linear, while women’s compositions have many conflicts, many climaxes, and many endings. ” Helen Fisher, The First Sex: The Natural Talents of Women and How They Are Changing the World

“A woman can effortlessly speak 6, 000 to 8, 000 words a day, use an additional 2, 000 -3, 000 vocal sounds and 8, 00010, 000 gestures and body signals. A man utters 2, 000 -4, 00 words, 1, 0002, 000 vocal sounds and makes 2, 0003, 000 body language signals. In other words, women communicate three times more than men. ” — Barbara and Allan Pease (from Selling to Men, Selling to Women, Jeffery Tobias Halter)

Week #8: testosterone time!* time! *Louann Brizendine, Neuropsychiatrist, The Female Brain. Week #8/Testosterone surge kills: communication cells; grows: sex & aggression cells. Also/E. g. : 10 X to 20 X, F eye contact/look for emotional signals by 3 months. Later: F, more sentences that begin with “Let’s …”; more likely to take turns

2. 6 vs. 21

75% switch financial advisors within 3 years of widowhood Source: Eileen Mc. Donnell, The American College

Addenda: Vive La difference!

“Resting” State: 30%, 90%: “A woman knows her children’s friends, hopes, dreams, romances, secret fears, what they are thinking, how they are feeling. Men are vaguely aware of some short people also living in the house. ” Barbara & Allan Pease, Why Men Don’t Listen & Women Can’t Read Maps

“As a hunter, a man needed vision that would allow him to zero in on targets in the distance … whereas a woman needed eyes to allow a wide arc of vision so that she could monitor any predators sneaking up on the nest. This is why modern men can find their way effortlessly to a distant pub, but can never find things in fridges, cupboards or drawers. ” Barbara & Allan Pease, Why Men Don’t Listen & Women Can’t Read Maps

“Female hearing advantage contributes significantly to what is called ‘women’s intuition’ and is one of the reasons why a woman can read between the lines of Men, however, shouldn’t despair. They are excellent at imitating animal sounds. ” what people say. Barbara & Allan Pease, Why Men Don’t Listen & Women Can’t Read Maps

“One good thing about being a man is that men don’t have to talk to each other. ” —Peter Cocotas

Senses Vision: Men, focused; Women, peripheral. Hearing: Women’s discomfort level I/2 men’s. Smell: Women >> Men. Touch: Most sensitive man < Least sensitive women. Source: Martha Barletta, Marketing to Women

How many men does it take to change a roll of toilet paper? It’s unknown. It’s never happened. Source: Allan Pease & Barbara Pease, Why Men Can Only Do

Addenda ends

“Women come out better on almost every count as investors … They are less likely to hold a losing investment too long, and less likely to wait too long to sell a winner; they’re also less likely to put too much money into a single investment or to buy a reputedly hot stock without doing sufficient research. ” Source: The Merrill report: “When It Comes to Investing, Gender A Strong Influence on Behavior. ”/Atlantic

Value Line: Top State* Investment Clubs 8 … All male 19 … Coed 22 … All FEMALE * VT & Maine not included; D. C. included

Women and Financial Advisors Women want. . . — a plan — to be listened to — to read about it and think about it Women do not want. . . — a high-pressure sales pitch Source: Kathleen Boyd, SVP, Wheat First Butcher Singer (now part of Wachovia Securities)

Women as Healthcare Decision Makers — read vociferously — want choices — value convenience — look for small signs of sensitivity (gowns that close) Source: Cheryl Stone, Rynne Marketing Group

Women and Healthcare — Women are more dissatisfied — Women are frustrated by the way they are treated and spoken to by physicians — Women seek more information — Women are more pressed for time — Women make most healthcare decisions and purchases Source: Patricia Braus, Marketing Health Care to Women

Discover, by accident, “blue ocean” [women’s financial needs]! Ignore your [Dean Witter] boss! Sell 750, 000 copies of your latest book to Wells Fargo Home Mortgage! Source: the David Bach story, including Smart Women Finish Rich, per IBD (01. 08. 07)

1. Men and women are different. 2. Very different. 3. VERY, VERY DIFFERENT. 4. Women & Men have a-b-s-o-l-u-t-e-l-y nothing in common. 5. Women buy lotsa stuff. 6. WOMEN BUY A-L-L THE STUFF. 7. Women’s Market = Opportunity No. 1. 8. Men are (STILL) in charge. 9. MEN ARE … TOTALLY, HOPELESSLY CLUELESS ABOUT WOMEN.

10. Women’s Market = Opportunity No. 1.

P-l-e-a-s-e Read … Fara Warner: The Power of the Purse

Cases! Mc. Donald’s (“mom-centered” to “majority consumer”; not via kids) Home Depot (“Do it [everything!] Herself”) P&G (more than “house cleaner”) De. Beers (“right-hand rings”/$4 B) AXA Financial Kodak (women = “emotional centers of the household”) Nike (> jock endorsements; new def sports; majority consumer) Avon Bratz (young girls want “friends, ” not a blond stereotype) Source: Fara Warner/The Power of the Purse

“Mostly Moms” “Women were either ignored in favor of focusing on men— generally considered the industry’s most frequent users and therefore its most important consumers—or they were cast in the role of moms who were simply conduits to their children. ” —Fara Warner, The Power of the Purse, “From Minority to Majority: Mc. Donald’s Discovers the Woman Inside the Mom”

“We simply had stopped being relevant to women. ” —Kay Napier, SVP Marketing (Fara Warner, The Power of the Purse, “From Minority to Majority: Mc. Donald’s Discovers the Woman Inside the Mom”)

“Mc. Donald’s shifted its strategy toward women from one of ‘minority’ consumers who served as a conduit to the important children’s market to one in which women are the company’s majority consumers and the main driver behind menu and promotion innovation. ” —Fara Warner, The Power of the Purse, “From Minority to Majority: Mc. Donald’s Discovers the Woman Inside the Mom”

“In Dove Ads, Normal Is the New Beautiful” —Headline, Advertising Age

“Dove’s Campaign Ads Are Raging Success Because They Are Aspirational, But Doable”* —Dr Joyce Brothers, Advertising Age article-headline *Unilever: “For too long beauty has been defined by narrow, unattainable stereotypes. It’s time to change all that … because real beauty comes in many shapes, sizes, colors, and ages. ” Dr Brothers: “everyday people” “The disconnect between the Barbie-esque model and the average woman begins to fade. ” “looks” vs “beauty”

“Unilever brand Dove’s use of six generously proportioned ‘real women’ to promote its skin-firming preparations must qualify as one of the most talkedabout marketing decisions taken this summer. It was also one of the most successful: Since the campaign broke, sales of the firming lotion have gone up 700 percent in the UK, 300 percent in Germany and 220 percent in the Netherlands. ” —Financial Times

EXCELLENCE. OPPORTUNITY. WOMEN. BUSINESS. OWNERS.

10. 6

“The growth and success of womenowned businesses is one of the most profound changes taking place in the business world today. ” — Margaret Heffernan, How She Does It

U. S. firms owned or controlled by Women: 10. 6 million (48% of all firms) Growth rate of Women-owned firms vs all firms: 3 X Rate of jobs created by Women-owned firms vs all firms: 2 X Ratio of total payroll of Women-owned firms vs total for Fortune 500 firms: >1. 0 Ratio of likelihood of Women-owned firms staying in business vs all firms: >1. 0 Growth rate of Women-owned companies with revenues of >$1, 000 and >100 employees vs all firms: 2 X Source: Margaret Heffernan, How She Does It

Women-owned Biz U. S. employees > F 500 employees worldwide Source: Martha Barletta, Marketing to Women

Not a Morality Play “It is critical that we all understand that IBM is not marketing to women entrepreneurs because it is the thing to do, or even the right thing to do. We’re marketing to women entrepreneurs because it is a huge opportunity. ” — Cherie Piebes

94% of loans to … women* *Microlending; “Banker to the poor”; Grameen Bank; Muhammad Yunus; 2006 Nobel Peace Prize winner

Prime. Time Women: How to Win the Hearts, Minds and Business of Boomer Big Spenders —Marti Barletta How She Does It: How Women Entrepreneurs Are Changing the Rules of Business Success. —Margaret Heffernan

WOMEN. DOMINATE. ECONOMIC. GROWTH.

“Forget China, India and the Internet: Economic Growth Is Driven by Women. ” —Headline, Economist, April 15, 2006, Leader, page 14

“Since 1970, women have held two out of every three new jobs created. ” —FT, 10. 03. 2006

“Forget China, India and the Internet: Economic Growth Is Driven by Women. ” [Headline. ] “Even today in the modern, developed world, surveys show that parents still prefer to have a boy rather than a girl. One longstanding reason boys have been seen as a greater blessing has been that they are expected to become better economic providers for their parents’ old age. Yet it is time for parents to think again. Girls may now be a better investment. ” “Girls get better grades in school than boys, and in most developed countries more women than men go to university. Women will thus be better equipped for the new jobs of the 21 st century, in which brains count a lot more than brawn. … And women are more likely to provide sound advice on investing their parents’ nest—e. g. : surveys show that women consistently achieve higher financial returns than men do. Furthermore, the increase in female employment in the rich world has been the main driving force of growth in the last couple of decades. Those women have contributed more to global GDP growth than have either new technology or the new giants, India and China. ” Source: Economist, April 15, Leader, page 14

Continuing on page 73: “A Guide to Womenomics: The Future of the World Economy Lies Increasingly in Female Hands. ” (Headline. ) More stats: Around the globe since 1980, women have filled “two new jobs for everyone taken by a man. ” “Women are becoming more important in the global marketplace not just as workers, but also as consumers, entrepreneurs, managers and investors. ” Re consumption, Goldman Sachs in Tokyo has developed an index of 115 companies poised to benefit from women’s increased purchasing power; over the past decade the value of shares in “Goldman’s basket has risen by 96%, against the Tokyo stockmarket’s rise of 13%. ” A couple of final assertions: (1) It is now agreed that “the single best investment that can be made in the developing world” is educating girls. (2) Also, surprisingly, nations with the highest female laborforce participation rates, such as Sweden and the U. S. , have the highest fertility rates; and those with the lowest participation rates, such as Italy and Germany, have the lowest fertility rates. Source: Economist, April 15, page 73

Repeat: “Goldman Sachs in Tokyo has developed an index of 115 companies poised to benefit from women’s increased purchasing power; over the past decade the value of shares in Goldman’s basket has risen by 96%, against the Tokyo stockmarket’s rise of 13%. ” —Economist, April 15

Q: No. 1 contributor to developing country economic improvement? A: More education for women. Source: Many* (*On a related note, e. Bay founder Pierre Omidyar and his wife just gave $100 M to Tufts—its biggest gift ever—to support micro-lending; women typically are the recipients of 90% of micro-loans because they use the $$$ more productively than men. )

10 UNASSAILABLE REASONS WOMEN RULE Women make [all] the financial decisions. Women control [all] the wealth. Women [substantially] outlive men. Women start most of the new businesses. Women’s work force participation rates have soared worldwide. Women are closing in on “same pay for same job. ” Women are penetrating senior ranks rapidly [even if the pace is slow for the corner office per se]. Women’s leadership strengths are exceptionally well aligned with new organizational effectiveness & value-added imperatives. Women are better salespersons than men. Women buy [almost] everything—commercial as well as consumer goods. So what exactly is … the point of men?

“One thing is certain: Women’s rise to power, which is linked to the increase in wealth per capita, is happening in all domains and at all levels of society. Women are no longer content to provide efficient labor or to be consumers with rising budgets and more autonomy to spend. … This is just the beginning. The phenomenon will only grow as girls prove to be more successful than boys in the school system. For a number of observers, we have already entered the age of ‘womenomics, ’ the economy as thought out and practiced by a woman. ” —Aude Zieseniss de Thuin, Financial Times, 10. 03. 2006

10. 6 M 94%

COROLLARY. EXCELLENCE. WOMEN. RULE.

“AS LEADERS, WOMEN RULE: New Studies find that female managers outshine their male counterparts in almost every measure” TITLE/ Special Report/ Business. Week

Lawrence A. Pfaff & Assoc. — 2 Years, 941 mgrs (672 M, 269 F); 360º feedback — Women: 20 of 20; 15 of 20 with statistical significance, incl. decisiveness, planning, setting stds. ) — “Men are not rated significantly higher by any of the raters in any of the areas measured. ” (LP)

“On average, women and men possess a number of different innate skills. And current trends suggest that many sectors of the twenty-firstcentury economic community are going to need the natural talents of women. ” —Helen Fisher, The First Sex: The Natural Talents of Women and How They Are Changing the World

Women’s Strengths Match New Economy Imperatives: Link [rather than rank] workers; favor interactive-collaborative leadership style [empowerment beats top-down decision making]; sustain fruitful collaborations; comfortable with sharing information; see redistribution of power as victory, not surrender; favor multi-dimensional feedback; value technical & interpersonal skills, individual & group contributions equally; readily accept ambiguity; honor intuition as well as pure “rationality”; inherently flexible; appreciate cultural diversity. —Judy B. Rosener, America’s Competitive Secret: Women Managers

“Investors are looking more and more for a relationship with their financial advisers. They want someone they can trust, someone who listens. In my experience, in general, women may be better at these relationshipbuilding skills than are men. ” — Hardwick Simmons, CEO, Prudential Securities

Work’s Rewards F: Relationships, respect, selfrealization. M: Title, salary, power. (“In all my research with men, I’ve never once heard a mention about the importance of relationships. ”) Source: Susan Rice, former Director of Communications, BBDO Europe (from “A Dignified Woman”)

“[Women] see power in terms of influence, not rank. ” —Fortune

“Thank you” 17 Men: 8 4 Women: 19

“Guys want to put everybody in their hierarchical place. Like, should I have more respect for you, or are you somebody that’s south of me? ” —Paul Biondi, Mercer Consultants [from It’s Not Business, It’s Personal, Ronna Lichtenberg]

New World, New “Girl Power”? “Not long ago I was talking with a group of girls at Greenfield High, in northern New Jersey, about Mary Pipher’s bestselling book, Reviving Ophelia. … The girls’ reaction to Ophelia was one of confusion. They disagreed with the book’s premise—that girls are robbed of vitality and self-esteem as they enter adolescence. According to Pipher, our sexist society causes girls ‘to stifle their creative spirit and natural impulses, which ultimately destroys their self-esteem. ’ ‘Who are the girls in this book? ’ asked Sarah, a Greenfield sophomore. ‘I mean, I feel sorry for them, but they’re pretty much losers. We’re not at all like them. ’ From what I could see, she was right. The girls I met were vital. They appeared more confident than many of the boys. They had not ‘lost their voice. ’ … They neither feared competition from boys nor the consequences of out-performing them. ” —Dan Kindlon, Alpha Girls

Women’s Negotiating Strengths *Ability to put themselves in their counterparties’ shoes *Comprehensive, attentive and detailed communication style *Empathy that facilitates trust-building *Curious and attentive listening *Less competitive attitude *Strong sense of fairness and ability to persuade *Proactive risk manager *Collaborative decision-making Source: Horacio Falcao, Cover story/May 2006, World Business, “Say It Like a Woman: Why the 21 st-century negotiator will need the female touch”

Degree Gap* Wom: Men/Bachelor’s … 2000: 133; 2010: 142 Wom: Men/Master’s … 2000: 138; 2010: 151 * Whites, Blacks, Hispanics, Asians, Native Americans Source: The New Gender Gap/Bus. Week/05. 26. 2003

“THE NEW GENDER GAP: From kindergarten to grad school, boys are becoming the second sex” —Cover story, Business. Week

Girls education #1: Yields highest return on investment in developing world* *better nutrition for family. Better kids’ education. Better health. Higher family income. Lower birth rate. Etc. Source: Larry Summers, as reported in “The Payoff From Women’s Rights, ” Isobel Coleman, Foreign Affairs/May-June 2004

“Are men obsolete? ” —Headline, USN&WR

New (4 of 7) Value-added “Ladder”: Plays to Women’s Inherent Strengths! Lovemark/F Dreams Come True/F Spellbinding Experiences/F Gamechanging Solutions/F Services/F Goods/M Raw Materials/M

“TAKE THIS QUICK QUIZ: Who manages more things QUIZ at once? Who puts more effort into their appearance? Who usually takes care of the details? Who finds it easier to meet new people? Who asks more questions in a conversation? Who is a better listener? Who has more interest in communication skills? Who is more inclined to get involved? Who encourages harmony and agreement? Who has better intuition? Who works with a longer ‘to do’ list? Who enjoys a recap to the day’s events? Who is better at keeping in touch with others? ” Source: Selling Is a Woman’s Game: 15 Powerful Reasons Why Women Can Outsell Men, Nicki Joy & Susan Kane-Benson

“Society is based on male standards with women seen as anomalies deviating from the male norm. ” — Bi Puvaneu, Institute for Future Studies (Stockholm)

The Core Argument: Women [Ought to] Rule! 1. We are in a War for Talent. 2. The war will intensify. 3. There is a severe shortage of effective leaders at all levels. 4. Women are under-represented in our leadership ranks at or near the top. 5. Women and men are different; “new science” reinforces this view. 6. Women’s strengths match the New Economy’s leadership needs—to a striking degree. 7. Women are also the principal purchasers of goods and services—retail and commercial. 8. Ergo, women are a large part of “the answer” to the War for Talent/leadership shortage issue/opportunity.

“Company formed in KSA to boost women’s role in corporate world” [Kingdom of Saudi Arabia] —headline, Khaleej Times (UAE), 0526. 07 (formed by Prince Khalid bin Alwaleed— 50% women in leadership roles in his company)

“Winning the Talent War for Women: Sometimes It Takes a Revolution” —Douglas Mc. Cracken, HBR, Article title

“Deloitte was doing a great job of hiring highperforming women; in fact, women often earned higher performance ratings than men in their first years with the firm. Yet the percentage of women decreased with step up the career ladder. … Most women weren’t leaving to raise families; they had weighed their options in Deloitte’s male-dominated culture and found them wanting. Many, dissatisfied with a culture they perceived as endemic to professional service firms, switched professions. ” —D ouglas Mc. Cracken, “Winning the Talent War for Women” [HBR]

“The process of assigning plum accounts was largely unexamined. … Male partners made assumptions: ‘I wouldn’t put her on that kind of company because it’s a tough manufacturing environment. ’ ‘That client is difficult to deal with. ’ ‘Travel puts too much pressure on women. ’ ” Source: Douglas Mc. Cracken, “Winning the Talent War for Women” [HBR]

!!!!!!!! 14 168* to *Leadership Positions/D&T/1992 -2002/WIAR

women BOOMERS GEEZERS

!!!!!!!!! “People turning 50 today have more than half of their adult life ahead of them. ” —Bill Novelli, 50+: Igniting a Revolution to Reinvent America

20 $14, 000, 000$25, 000, 000

7/13

women BOOMERS GEEZERS

Subject: Marketers & Stupidity “It’s 18 -44, stupid!”

Subject: Marketers & Stupidity Or is it: “ 18 -44 is stupid, stupid!”

Subject: Marketers & Stupidity Or is it: “ 18 -44 is stupid, stupid!”

2000 -2010 Stats 18 -44: -1% 55+: +21% (55 -64: +47%)

!!!!!!!!! “People turning 50 today have more than half of their adult life ahead of them. ” —Bill Novelli, 50+: Igniting a Revolution to Reinvent America

BOOMERS. GEEZERS. MONEY. ALL. NOW.

We are the Aussies & Kiwis & Americans & Canadians. We are the Western Europeans & Japanese. We are the fastest growing, the biggest, the wealthiest, the boldest, the most (yes) ambitious, the most experimental & exploratory, the most different, the most indulgent, the most difficult & demanding, the most service & experience obsessed, the most vigorous, (the least vigorous, ) the most health conscious, the most female, the most profoundly important commercial market in the history of the world—and we will be the Center of your universe for the

See me. Watch me. respect me. Suck up to me. Serve me. Love my longevity. Love my m-o-n-e-y.

Elizabeth Cady Stanton (more or less) (circa 0331. 2007)

See “her. ” Watch her. respect her. Be obsequious to her. Serve her. Love her longevity. Love her m-o-n-e-y. (which is damn near a-l-l the mon-$$$$$$. )

Boomers’-Geezers’-Women’s Trifecta+ *Buy/all *Wealth/all *time left/ lots *Eclipse of males/retire-die

Average # of cars purchased per household, “lifetime”: 13 Average # of cars bought per household after the “head of household” reaches age 50: 7 Source: Marti Barletta, Prime. Time Women

Median Household Net Worth <35: $7 K 35 -44: $44 K 45 -54: $83 K 55 -64: $112 K 65 -69: $114 K 70 -74: $120 K >74: $100 K Source: U. S. Census

Boomer. Bucks! Boomer turns 50: every 7 seconds. 2009: majority of U. S. households headed by someone over 50. 20062016: U. S. population up 22. 9 million; 22. 1 million in over-50 group. 2006: 1 in 5 adults is F, over 50. Women between 50 -70 who are single: 35%. Age 45 -54: highest average income, $59, 021 (national average is $42, 209). FASTEST GROWING INCOME CATEGORY: WOMEN, 55 -64 (4 X men in same category). Women, age 60 -64: 50% still in workforce. Highest net worth: families, 55 -64 ($182, 000). People over 50: 70% to 79% of all financial assets; 80% of all savings accounts; 62% of all large Wall Street asset accounts; 66% of $$ invested in the stock market. Age 50+: 29% of population, 40% of total consumer spending, 50% of discretionary spending. Next 2 decades: BOOMERS WILL INHERIT $14 TRILLION-$25 TRILLION (“largest intergenerational transfer of wealth in history”). —Marti Barletta, Prime. Time Women

55 -64 vs 25 -34 E. g. : New cars & trucks: 20% more spending. Meals at full-service restaurants: +29%. Airfare: +38%. Sports equipment: +58%. Motorized recreational vehicles: +103%. Wine: 113%. Maintenance, repairs and home insurance: +127%. Vacation homes: +258%. Housekeeping & yard services: +250% to +500%. Source: Marti Barletta, Prime. Time Women

50+ $7 T wealth (70%)/ $2 T annual income 50% all discretionary spending 79% own homes 40 M credit card users 41% new cars/48% luxury cars $610 B healthcare spending/ 74% prescription drugs 5% of advertising targets Ken Dychtwald, Age Power: How the 21 st Century Will Be Ruled by the New Old

“New Customer Majority” * 44 -65: *45% larger than 18 -43; 60% larger by 2010 Source: Ageless Marketing, David Wolfe & Robert Snyder

“The New Customer Majority is the only adult market with realistic prospects for significant sales growth in dozens of product lines for thousands of companies. ” —David Wolfe & Robert Snyder, Ageless Marketing

!!!!!!!!! “People turning 50 today have more than half of their adult life ahead of them. ” —Bill Novelli, 50+: Igniting a Revolution to Reinvent America

“Sixty Is the New Thirty” —Cover/AARP

“Fifty-four years of age has been the highest cutoff point for any marketing initiative I’ve ever been involved in. Which is pretty weird when you consider age 50 is right about when people who have worked all their lives start to have some money to spend. ” —Marti Barletta, Prime. Time Women

“One particularly puzzling category of youthobsession is the highly coveted target of men 18 -34, and it’s always referred to as ‘highly coveted category. ’ Marketers have been distracted by men age 18 -34 because they are getting harder to reach. So what? Who wants to reach them? Beyond fast food and beer, they don’t buy much of anything. … The theory is that if you ‘get them while they’re young, What nonsense!” they’re yours for life. ’ —Marti Barletta, Prime. Time Women

“Baby-boomer Women: The Sweetest of Sweet Spots for Marketers” —David Wolfe and Robert Snyder, Ageless Marketing

“Tap into a midlife woman’s renewed sense of self, and your cash registers are likely to start ringing” —Headline/ Fast Company

“WOMAN of the Year: She’s the most powerful consumer in America. And as she starts to turn sixty this month, the affluent baby boomer is doing what she’s always done—redefining herself. ” —Joan Hamilton, Town & Country, JAN 06

“Marketers attempts at reaching those over 50 have been miserably No market’s motivations and needs are so poorly understood. ” Peter Francese, founding unsuccessful. — publisher, American Demographics

Possession Experiences /“Desires for things”/Young adulthood/to 38 Catered Experiences/ “Desires to be served by others”/Middle adulthood Being Experiences/“Desires for transcending experiences”/Late adulthood Source: David Wolfe and Robert Ageless Marketing

2006/Top 10% of U. S. Earners* Luxury goods for the home …. -5. 7% Fashion & jewelry …………. . . … -8. 7% Luxury cars …………. . -0. 9% Experiential luxury** …. . … +10. 7% * “The wealthy are increasingly spending more on doing things than owning things” /Unity Marketing **Travel, dining, entertainment, spa & beauty Source: European Business (04. 2007)

“We’re not going gently. We’re going the way our generation does everything else. Research it. Make sure you’re getting the best deal. Study the alternatives the way we studied alternative families and alternative diets and alternative religions. ‘Baby Boomers Want Less Pain And More Grace Before That Good night, ’ reads one headline …” Boomers: —James Atlas/ My Life in the Middle Ages

Boomer Days/Richard Branson: Virgin Night Clubs to … Virgin Health Clubs

Subject: Marketers & Stupidity Or is it: “ 18 -44 is stupid, stupid!”

“Fifty-four years of age has been the highest cutoff point for any marketing initiative I’ve ever been involved in. Which is pretty weird when you consider age 50 is right about when people who have worked all their lives start to have some money to spend. ” —Marti Barletta, Prime. Time Women

“While Fox’s overall ratings are down about 6% from last year, the network has moved from fourth place into first among viewers from ages 18 to 49, define as the only competition that counts. ” * which all the networks other than CBS —NYT/11. 01. 2004* dumb. / ignorant. / stupid. / all three. *Translation …

Brand Loyalty: Stable or Unstable/Fickle? Serial Monogamy: A Personal Odyssey Tom Peters/0411. 07

Beer: National Boh to Bud to Anchor Steam to Zilch Car: Chevrolet (1942 -1962) to misc to Subaru Biz Clothes: Various warehouses to Brooks to Nordstrom to Milan Biz: Big (U. S. Navy, Mc. Kinsey) to Small (de facto self-employed) Sports clothes: Misc-cheap to Northface Spouse: “Sexy broad” (wife #1) to Best friend/Brainy (+sexy) School: Cornell to Stanford to RISD (Go Nads!) Pens: Cross to Bic Food: Safeway to Whole Foods Music: Beatles to Queen Home Furnishings: With it to Comfortable Home: SF Bay Area to West Tinmouth VT Favorite sport: Lacrosse-Crew to Speed Walking-Trekking-Rowing Favorite MLB, NFL: Orioles-Baltimore Colts to A’s-Raiders (Warriors!) Favorite magazine: Life to Wired Favorite media: Print-Radio to Web-Radio Favorite airline: TWA to American to Lufthansa Home: East to West Vacations: USA to New Zealand Price: Cheap to Varied (Wal*Mart to Milan) Hotel: Ramada/Holiday Inns to Four Seasons/Leading Hotels Restaurants: Mc. Donald’s to Hole in the wall Stores: Misc/Big to Little shops Loyalty: Serial monogamy (just as loyal now as then; “love ’em, then leave ’em”)

“Older people have an image problem. As a culture, we’re conditioned toward youth. … When we think of youth, we think ‘energetic and colorful; ’ when we think of middle age or ‘mature, ’ we think ‘tired and washed out. ’ and when we think of ‘old’ or ‘senior, ’ we think either ‘exhausted and gray’ or, more likely, we just don’t think. … The financial numbers are absolutely inarguable—the Mature Market has the money. Yet advertisers remain astonishingly indifferent to them. …” —Marti Barletta, Prime. Time Women

“The mature market cannot be dismissed as entrenched in its brand loyalties. ” —Carol Morgan & Doran Levy, Marketing to the Mindset of Boomers and Their Elders

“Advertisers pay more to reach the kid because they think that once someone hits middle age he’s too set in his ways to be susceptible to advertising. … In fact, this notion of impressionable kids and hidebound geezers is little more than a fairy tale, a Madison Avenue gloss on Hollywood’s cult of youth. ”— James Surowiecki (The New Yorker/04. 01. 2002)

not. Yet. Done.

“‘Age Power’ will st century, rule the 21 and we are woefully unprepared. ” Ken Dychtwald, Age Power: How the 21 st Century Will Be Ruled by the New Old

Just Scream “No”: Launch an “Initiative. ”

Women’s Trifecta+ *Buy/all *Wealth/all *Lead/ better +Eclipse of males/whoops (Retire-old/Poorly educated-young)

Boomers’-Geezers’-Women’s Trifecta+ *Buy/all *Wealth/all *time left/ lots *Eclipse of males/retire-die

No: “Target Marketing” Yes : “Target Innovation” & “Target Delivery Systems”

E-nor-mous Stra-te-gic opp-or-tun

EXCELLE ALWAYS

EXCELLEN ALWAYS. End. PART FOUR