North West Learning Development Programme James Bell E-Learning Development Coordinator Cumbria & Lancashire SHA james. bell@clha. nhs. uk
Agenda for Today · Rationale · Audience · Programme elements · Process · Audience discussion – What could go wrong? · Lessons Learned · Evaluation · Final Thoughts Questions & Discussion
Rationale What are the most important factors in the success or failure of e-learning? Top 4 factors detailed by companies who have undertaken e-learning projects Source: Epic Group PLC
Audience Anyone charged with the Education, Training & Development of others. From Directors, to: · Training Managers · Clinical Tutors/Educators · Training Officers · Specialist Trainers - i. e. mandatory or clinical skills trainers/educators · IT staff
Programme Elements · High-level champions conference · Two-day 'Frontline Champions' course · Access to a catalogue of elearning courses (100) · Access to accredited e-learning professional qualifications · E-Tutor · E-Manager · E-Developer · E-Consultant · E-Facilitation Course
Holistic Approach 1. High Level Conference for strategic leaders 2. Two-day front line champions course aimed at staff with authority to change current practice. 4. Portfolio of support Celp Courses E-Learning catalogue E-facilitator 3. Supporting team members identified by ‘frontline’ champions
Process (Candidate) · Marketing Materials Received · Posters · E-mails · Networks · E-Form · Interested staff visit website · What is included in the programme? · What does a learning champion do? · What commitment is involved for each course? · Apply for relevant course(s) · Input personal & contact information · Select ‘region’ and date · Complete ‘supporting statement’ indicating how selection criteria is met · Complete ‘line-managers’ details and ‘tick’ to indicate line manager support · Application complete – wait for confirmation
Process (SHA administrator) · Log-in to website · Communications · ‘Review’ your region for new applicants · Ensure an appropriate ‘spread’ of attendees on each course · Assess application against criteria · Ensure reminder e-mails sent 2 weeks before course commencement · Ensure line managers details completed · Accept or decline candidate · E-mail decision to both · This will include ‘comments’ depending on course(s) applied for · Ensure location maps, times and other information is communicated appropriately · Amend applications if necessary (swap dates for example) · Liaise regularly with other administrators
Pause for thought… Consider the Following Elements: · Marketing · Website · High level champions event · Portfolio of off-shelf courses · E-Facilitator course · Certified e-learning professional courses · Document 3 barriers that could affect the overall success of the programme? · Document at least 1 solution for each of the barriers identified
Lessons Learned · Marketing · E-mails don’t always get opened! · Ensure audience can see why it is an applicable course for them personally · Ensure the ‘criteria for selection’ is communicated appropriately · Market continually, not just once · Ensure your marketing meets the psychological contract expected by candidates · Some expected to use a PC on the front-line course · If candidates have to pay to park – tell them! · Front-Line workshops · Some dates coincided with school holidays! · Attendance so far 143 but course designed for 270 (30 * 9) · Gap between June workshop and September one too long – people quickly forget! · Action planning was good but we should have followed up later to assess impact in workplace · Intended to build a ‘community of practice’ via website but this did not happen
Lessons Learned (2) · Website · Online registration caused problems for some organisations firewalls · How many people gave up trying? · Functionality expected was not always supplied and additions/changes took a long time to action · Should have a different application form for each course – completing only one form caused communication and administration problems · Website continued · Contact details for each SHA should have been added to the website (in case of problems) · Create a robust ‘statement of requirements’ in relation to website functionality expected in future · Pre-course e-learning (front line champions) should by accessed via the website and upon completion an e-mail should alert the administrator to send out venue/maps etc.
Lessons Learned (3) · Off the shelf portfolio · 88/100 licences used so far · Uptake of licences slow to begin with · 8 licences activated but never used · Only 10 weeks left and 12 licences still not utilised! · 54/100 distinct courses accessed · In future buy less licences focus to identified needs (though will be more expensive per head) · 28 course completions · 24 distinct course completions · 9 users accessed 4 or more courses · Average courses accessed per user = 1. 35 · Difficult site to navigate without some basic training · To download e-learning requires loading an ‘add-in’ which caused many problems
Lessons Learned (4) · E-Facilitator course · Only run one course on each ‘patch’ so far · Underestimated work-load of elearning development managers to deliver courses · Very few candidates on ‘waiting list’ (though marketing has stopped currently) · Technical issues accessing ‘chat room’ for first course but resolved for second course · Course accredited with OCN but few have completed so far. · Certified e-learning professional courses · Expensive! · Many inappropriate applications · Had to renegotiate with ‘training foundation’ to get the balance of courses right · 40 places purchased and all places have been taken · E-Developer course - least popular (1) · E-tutor course most popular (28) · E-consultant (3) e-manager (8)
Evaluation · Two day champions course · Evaluated at end of day 1 and upon completion · 95/143 received · 97% “useful & positive experience” · Evaluation of e-learning products – most useful · Most difficult – work-mat exercise‘ · Overall ‘VERY’ positive feedback · Poor completion rate of pre-course material · Technical difficulties? · Apathy? · No evaluation form for one of the courses! · Negative comments focussed on food or venue! Attendance so far: C&M SHA 52 C&L SHA 52 GM SHA 39
Evaluation (2) · Website · Catalogue of e-courses · Most people found information on website useful & informative · Only a Handful of evaluation forms received so far · Firewall issue may have lost potential applicants – we just don’t know! · All very positive · Access to pre-course material via a link was requested many times but not rectified · Access via a ‘link’ to ‘portfolio of e-learning’ confused learners · Celp Courses · Overall programme evaluation due 7 th April · 19 received back so far · 6 people indicated job role change as result of programme · Nothing actually implemented!
Costs Celp Courses £ 40, 000 · NHSU paid for the Celp Courses Front-Line Champions £ 23, 000 · All costs include VAT High Level Conference £ 4000 E-Learning Catalogue £ 18000 Sundries £ 3000 Total £ 88, 000 · Sundries covered printing costs and adjustment costs when re-negotiating Celp courses
Final Thoughts – If we knew then… · We would encourage ‘health economy approach’ · Follow-up ‘champions’ regularly to assess progress & offer support · Would employ or delegate to an administrator · Created a ‘website’ statement of requirements (specific) · Less choice of courses for ecatalogue mapped to suggested roles/needs · Created contingencies for possible IT issues on website and communicated this via marketing · Followed-up ‘high-level’ champions · Used more ‘networks’ to market the programme · Present the programme at appropriate meetings
Discussion Point. Contact details James Bell E-Learning Development Coordinator Cumbria & Lancashire SHA Preston Business Centre Fulwood Preston PR 2 8 DY James. bell@clha. nhs. uk www. clwdc. nhs. uk Telephone: 01772 645711
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