North American Telephony-based Speech Technology and Solution Markets Speech Technology Vendors Need to Develop Ecosystems in Order to Sustain Market Share “Core speech technology vendors are realizing the importance of building ecosystems. These ecosystems – which could include development environment vendors or packaged solution vendors and much-needed partnerships between larger and smaller companies – can help increase end-user awareness about the benefits of speech and thereby contribute to market growth. ” Communications Applications Group 3/15/2018 Source: Frost & Sullivan © Copyright 2005 Frost & Sullivan. All Rights Reserved.
Industry Trends • New applications offer growth opportunities • Availability of an assortment of delivery models • Market consolidation and evolving business models • Audio mining and speech-to-text • Pre-packaged applications and re-usable modules • Shared resources for speech © Copyright 2005 Frost & Sullivan. All Rights Reserved.
Industry Trends (Cont’d) • Retail and warehousing sector and speech – is there a potential? • Hosted or premise-based? • Vendors are finding new verticals to tap into • Potential for speech in carrier enhanced services • Evolution in standards helps application portability and increases market growth © Copyright 2005 Frost & Sullivan. All Rights Reserved.
Key Features Frost & Sullivan Provides: • Detailed insights into recent developments and trends • Drivers, restraints, challenges, and strategic recommendations • Market sizing and competitive analysis • Market forecasts and opportunity analysis • End-user analysis within each research service © Copyright 2005 Frost & Sullivan. All Rights Reserved.
What We Offer • Global coverage: U. S. , Europe, Japan, and Asia • Proven methodology encompassing extensive primary and secondary data and research • Focused information and strategies that cover business and technology issues • Credible data and analysis highlighting industry dynamics • Winning strategies to help you create precise business plans © Copyright 2005 Frost & Sullivan. All Rights Reserved.
Who Will Benefit? Current Market Participants • Find out how you compare to the competition • Assess current and future drivers and restraints • Determine and exploit new market share opportunities New Entrants • Analyze challenges associated with the industry • Calculate time scales for strategy implementation • Position yourself to capitalize on the market’s unmet needs Investment Community • Analyze long-term strategies of speech technology vendors • Determine the participants that will outperform the competition • Assess attractiveness of investing in the speech technologies and solutions market © Copyright 2005 Frost & Sullivan. All Rights Reserved.
What’s Included Forecasts • Core speech technology market: total revenues, license vs. services revenues, professional services vs. maintenance revenues • Core speech technology market: ASR, TTS, SV technology license revenues • Core speech technology market: license revenues by application • Speech-enabled IVR and enterprise voice portal platform revenues • Speech-enabled enterprise unified messaging platform revenues • Speech-enabled auto attendant and corporate dialer platform revenues • Speech-enabled carrier enhanced service platform revenues • Speech-enabled directory assistance automated system revenues © Copyright 2005 Frost & Sullivan. All Rights Reserved.
What’s Included (Cont’d) Others • Vendor market share – Total core market, by core license, by technology license • Insights on the core technology and speech-enabled solutions market • Strategic considerations for vendors in both markets © Copyright 2005 Frost & Sullivan. All Rights Reserved.
Key Market Participants Core Speech Technology • AT&T Labs • Natural Speech Communications Ltd. • BBN Technologies • Neo. Speech, Inc. • Fonix Corp. • Nuance Communications, Inc. • IBM Corp. • Persay, Inc. • Loquendo • Scan. Soft, Inc. • Microsoft Corp. • Voicevault Ltd. Hosted Speech Technology • Be. Vocal, Inc. • Tellme Networks, Inc. • Convergys • Voxeo Corp. • Net. By. Tel, Inc. • West Interactive Corp. © Copyright 2005 Frost & Sullivan. All Rights Reserved.
Key Market Participants (Cont’d) Speech-enabled Solutions • Avaya, Inc. • Intervoice, Inc. • AVST, Inc. • i. Voice, Inc. /Speech. Switch, Inc. • Cisco Systems, Inc. • Lucent Technologies • Comdial Corp. • Mitel Networks Corp. • Comverse, Inc. • NEC/Activevoice • Edify Corp. • Nortel Networks Ltd. • Genesys Telecom Laboratories, Inc. • Sand. Cherry, Inc. • Hewlett-Packard Co. • Unisys • Hey. Anita, Inc. • Vocent Solutions, Inc. • Interactive Intelligence • Voice. Genie Technologies, Inc. © Copyright 2005 Frost & Sullivan. All Rights Reserved.
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