Nortel Software Communication Solution on IBM Power Systems Presented by: Teresa Just – Nortel Territory Account Manager, Utah 801 -891 -2722, tjust@nortel. com Amy Welsh – Nortel Strategic Partner Development 919 -991 -7017, awelsh@nortel. com Jean Wilmott – Nortel Strategic Partner Development 913 -469 -7496, jean. wilmott@nortel. com Alex Zolotar – SCS Solution Product Manager azolotar@nortel. com
Nortel and IBM Alliance Unified Communications and Collaboration Nortel SCS on IBM Power Systems
Nortel-IBM Alliance Joint Mission Deliver customer-centric IT and communication solutions that transform enterprise and carrier business Multi-Faceted Alliance
IBM and Nortel – Delivering Value in Today’s Economy GLOBAL LEADER IN BUSINESS AND IT INNOVATION • World’s largest IT Services Provider • Dominates every category and region • IBM Global Services - $59 B 2008 Revenue • Ranked as #1 or #2 in consulting, systems integration, maintenance, Web hosting, application services and data center outsourcing. • #2 World Recognized Brand, 170+ countries • Nearly 100, 000 consultants globally • IBM Global Finance – largest IT financier • Strong Comms Services Practice & expertise • #1 Global PBX line shipments in 2008 • #1 in Unified Messaging licenses 1 H 2008 + • #2 Contact Center Revenue, 2007, 50 K cont ctrs • #2 NA IVR Revenues • Lotus Notes/Sametime – 46% of desktops • 64% SOA Market Share • World’s Largest Enterprise Telephony installed base • IBM’s only partner who can deliver both IPT/UC and Enterprise Data solutions • #3 Ethernet Switching Global Revenue ->80 M ports • IBM’s only communications partner in SOA Applications • Gartner Leaders Quadrant for UC, IPT, CC, IVR • Continued R&D commitments = innovation GLOBAL LEADER IN COMMUNICATIONS
Nortel SCS on IBM Power Systems Solution
Nortel Software Communication System (SCS) Delivering Unified Communications and Collaboration §Voice Communications §Messaging Unified Messaging (Voice/Email) §Audio Conferencing Seamless Unified Communications And Collaboration Instant Messaging Email White-boarding Video Conferencing Presence
Unified Communications A key business solution on the Power Platform THE OLD: separate networks for voice and data THE NEW: Converged network for voice as an application Voice as an APPLICATION DATA ERP Exchange Domino Same. Time IM IP telephony, messaging VOICE CRM Financials
Integrated UC Applications Enhancing productivity and increasing customer service ACD Simple to configure and use yet highly effective contact center solution for up to 50 agents for businesses that just need the basics Call Detail Records Complete set of call records that are easy to access, browse & export Auto Attendant Supports up to 100 customizable attendants for personalized customer experience Personal Auto Attendant Empowers employees with mailbox customization; Press 1 to leave a vmail, 2 to reach my cell, etc. Wide breadth of UC features - bundled in one low price
Integrated UC Applications Enhancing productivity and increasing customer service Find Me / Follow Me Sophisticated and easy-to-use Keeps your mobile employees accessible Voice/Unified Messaging Simple and flexible, supports 2000 voicemail boxes (2000 hrs storage) Get all your voicemail and email in one box Get messages from hard client, soft phone, portal or even via email. NEW Conferencing Supports 200 conference ports per server, up to 400 with 2 nd server. Every user gets a personal conference bridge. Easy to use, secure and integrated within the solution. Choice of Soft Phone and Plug-in Every User Gets a Softphone or Plug-in - Save up to 43 -55 min/user/day* Soft phone: Make/Receive calls from your desktop 2 choices, both with integrated presence, Instant Messaging, Video Conferencing, Voice/Video Call Recording, etc. Plug-in- Making/Receive calls from your core application Microsoft Outlook IBM Lotus Notes / Sametime *Sage Research 2006
Personal On-Demand Conferencing Meet-me and ad-hoc conferencing for every user Personal Bridge • Cost effective: Everyone gets a conference bridge number- SW based with no add’l HW or licenses required • HD audio: for high quality voice • Scalable: supports 200 simultaneous ports per server, or 400 with two servers • Easy to use: intuitive, graphic based chair controls including mute, isolate & disconnect • Integrated: accessible / controlled via SCS user portal • Secure: Chair can vie participants, password controllable Click-to-conference Release 3. 0 Better integrated, easier to use, increased scalability and Changes removal of scheduled/instant conferencing. * new
Let’s talk about simplicity ONE user license for all these capabilities: § § § IP PBX w/ call control Unified Messaging Conferencing ‘Informal’ Call Center Auto-attendant Softphone Instant messaging Presence Video Redundancy SIP trunking & remote workers All features for one price, for all users No hidden fees No additional application licenses No additional hardware required $250 MSRP
Supported Platforms IBM System I Power. PC 5 (Linux) Nortel IBM System I Power. PC 6 (Linux) IBM System X Desktop, Server rack Blade center (Linux) IBM System X 3400 (Linux) SIMPLY ADD SCS TO YOUR POWER SYSTEM FOR “INSTANT UC”
LOB Application SCS on IBM® Power - architectural overview
SCS Solution Components Overview new Now supports 2000 users/server! PST N new SIP based 1200 Series! SIP Phones Standard IT Server Faxes, Portable Phones LAN / WAN FAX Remote Workers IP Network Software based SBC SIP Trunking new Reduces SCS costs by 10 -30%! Softphones and Plug -ins Desktop / • Nortel Softphone 3455 • Nortel Softphone Laptop 3456 • Nortel Plug-in 3457 for IBM Lotus Notes/Sametime • Nortel Plug-in 3458 for Microsoft Outlook
Desktop Supported SIP Clients NEW NEW IP Phone 1210 IP Phone 1220 IP Phone 1230 (Standard-Level) (Intermediate-Level) (Premium Intermediate-Level) Polycom Sound. Point IP Phone 550 Softphone 3456 IP Phone 650 IP Phone 670 Exp Modules Polycom Sound. Station IP Phone 6000 Video / WLAN IP Phone 430 Conferencing Softclients & Plug-ins IP Phone 330 IP Phone 1535 IP Phone 7000 Microsoft Outlook Plug-in IBM Lotus Notes / Sametime Plug-in LG-Nortel 6800 Series & softphone 3455 also supported
Differentiated: Versus Traditional Vendors Key Attributes Openness Open-source community û û û SIP-based (s/w SIP trunking without loss of functionality) û û û SOA design approach built-in (open APIs) û û û All in one pricing - easy to buy, easy to sell û û û Simple to install, configure, use û û Capacity: 2000 users per server û û û Robust UC capabilities Advanced soft phone for every user û û û All features available on one hardware platform û û û Simplicity UC Features
Differentiated: Versus Open Source Attributes Sip. Xecs (Open Source) Supported (customer supplied) û (email/community list, best effort) Supported by community / best effort Business integration with other partners û Prioritized development support û Feature Set Advanced soft phone Guaranteed to work as documented Full 7 x 24 x 365 Business Class Support Advanced Solutions (Interoperability) Open Source requires strong IT expertise and is generally not cost effective to support as critical business application.
Quantifying YOUR Business Benefits SCS Customer Business Case Tool § New easy to use, easy to understand excel-based SCS ROI tool for customers § Allows you to calculate SCS cost savings: – – – Elimination of legacy PBX maintenance costs Elimination of 3 rd party conferencing costs Long distance savings gained by migrating to broadband Reduction of calling card & 2 nd line costs for tele-workers Much more! § Allows you to quantify productivity improvements by deploying UC – Employee time savings through IM & presence, unified messaging, Find me, Follow me & the ability to work at home § Offers industry standard guidelines for each input – Even if your customer doesn't have their specific data - you can run an analysis based on what is typical in the industry. Contact your Authorized Nortel SCS Partner to calculate YOUR ROI!
SCS Customer Business Case Example Step One: Calculate cost savings Scenario: 300 person enterprise with separate legacy voice network SECTION 1 SUMARY: Costs Eliminated Savings of SCS vs. Legacy System -$58, 000 Eliminate Conferencing costs $226, 800 Eliminate Teleworking costs $54, 000 Eliminate Real Estate costs $0. 00 Eliminate PSTN Long Distance costs TOTAL COSTS ELIMINATED Payback Period on SCS Investment Return on Investment $70, 050 $292, 050 6. 5 months 184% Cost of upgrading PBX to support new users and features versus buying installing and maintaining SCS Elimination of outsourced conference fees @ 3 cents per min 50 teleworkers: paying $55 for second line & $35 per month in calling card charges Calculates net savings of using broadband over PSTN trunking. Assumes 100 users making 5 x 25 min calls per day @. 03 per minute
SCS Customer Business Case Example Step 2: Adding in Productivity Scenario: 300 person enterprise with separate legacy voice network Model assumes 150 users for unified messaging, presence and IM and Find me/ Follow me Average employee salary is $40, 000 per year SECTION 1 SUMARY: Productivity Savings Save 5 mins per day Unifed Voice Mail $54, 299 Presence and IM $217, 195 Save 20 mins per day Find Me / Follow Me / One Number $108, 597 Save 10 mins per day Extra work put in by employees $0. 00 Gas Savings for employees $0. 00 TOTAL PRODUCTIVITY SAVINGS Revised Payback Period (with productivity savings) Revised Return on Investment (with productivity savings) $380, 091 2. 8 months 423%
SCS on IBM® Power - Key Takeaways § A complete Unified Communications solution on one system to connect coworkers, suppliers, partners and customers – Improve productivity and speed collaboration for increased competitive advantage § Extend IBM Power Systems technologies for reliability and efficiency. Gain the benefits of virtualization, simplicity, reliability, integration, vertical growth and security to unified communications – A COMPLETE solution on ONE system. Allows the flexibility of running, unifed communications and business applications all in one footprint § Reduce Total Cost of Ownership by Integrating your voice, collaboration and business applications, to lower your traditional messaging, networking and telephony costs while enhancing the way you do business – Save costs, streamline business processes and boost customer satisfaction and loyalty
SCS Demonstration § End User Experience § Administration
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