NMSO 2008 David Spindler Director, Vendor Business Development & E-Commerce Greg Watson NMSO Program Manager
Agenda 1. History 2. TD Dedicated Services 3. Latest News 4. Best Practice - Ordering Your NMSO Product 5. Escalations & Contacts Tech Data Confidential
History
History • Accomplishments Since 2002 – Shipped over 90, 000 total HP units – Configured over 16, 000 servers – Collected over 10, 000 942’s • We are moving into the 10 th year of NMSO • • • 3 years with Compaq 7 years with HP Over 30 years of total experience with the program • • • I have been the lead on the project for all 10 years Greg has handled day to day aspects for 9 years – Really the lead!!! The products team has 10 years of experience with the program – • Michele (ISS) & Dinah (PSG) Tech Data is THE NMSO distributor in Canada. Tech Data Confidential
CAG – Call-up Positioning Servers CAT 1. 0 S (100 K) DL 360 CTO CAT 2. 0 S CAT 3. 0 S CAT 4. 0 S (75 K) DL 380 (100 K) ML 370 G 5 (100 K) DL 585 CTO (75 K) DL 385 CTO (75 K) ML 370 CTO (75 K) DL 580 Desktops & Workstations CAT 1. 0 D CAT 2. 0 D (50 K) DC 5850 SFF (50 K) DC 7800 CMT (50 K) DC 5800 MT CAT 3. 0 D (50 K) XW 4600 (Q 6600) (25 K) XW 4600 Notebooks CAT 1. 0 N Compaq (100 K) 6535 B Elite. Book (25 K) 6930 P Tech Data Confidential CAT 2. 0 N Elite. Book (25 K) P 8600 (10 K) T 9400 CAT 3. 0 N (100 K) Elite. Book 2530 P CAT 4 D (50 K) XW 8600 (25 K) XW 9400 CAT 5. 0 S 2 Socket Blade (75 K) BL 460 C CAT 6. 0 S 4 Socket Blade (100 k) BL 460 C (100 k) BL 680 C (100 K) BL 465 C
Suggested Accessories for Servers & Blades Servers CAT 1. 0 S CAT 2. 0 S CAT 3. 0 S CAT 4. 0 S (100 K) DL 360 (75 K) DL 380 (100 K) ML 370 G 5 (100 K) DL 585 CTO (100 K)DL 360 CTO (75 K) DL 385 CTO (75 K) ML 370 CTO (75 K) DL 580 • Most Popular Accessories – – – • RAM Upgrades Hard drive Upgrades Network Adapters KVM Switches Upgraded Care Pack Warranty BTO vs. CTO Tech Data Confidential CAT 5. 0 S 2 Socket Blade (75 K) BL 460 C CAT 6. 0 S 4 Socket Blade (100 k) BL 460 C (100 k) BL 680 C (100 K) BL 465 C
Suggested Accessories Desktops & Workstations CAT 1. 0 D CAT 2. 0 D (50 K) DC 5850 SFF (50 K) DC 7800 CMT (50 K) DC 5800 MT • CAT 3. 0 D (50 K) XW 4600 (Q 6600) (25 K) XW 4600 Most Popular Accessories – – – Monitors RAM Upgrades Keyboards (French or English) Mouse Upgraded Care Pack Warranty Tech Data Confidential CAT 4 D (50 K) XW 8600 (25 K) XW 9400
Suggested Accessories for Notebooks CAT 1. 0 N Compaq (100 K) 6535 B Elite. Book (25 K) 6930 P • CAT 2. 0 N Elite. Book (25 K) P 8600 (10 K) T 9400 CAT 3. 0 N (100 K) Elite. Book 2530 P Most Popular Accessories – – Docking Stations RAM Upgrades Notebook Cases Upgraded Care Pack Warranty Tech Data Confidential
Top 10 Suggested Accessories • • These were the top 10 selling suggested options for Q 1 2008 Desktop, Notebook Server & Workstation options all made the list Tech Data Confidential
TD Dedicated Services
We have a 12, 000 square foot ISO 9001: 2000 certified Integration Centre? We have a Dedicated NMSO Sales Team? We have weekly conference calls with HP? Did You Know? We support Private Label Delivery? Tech Data Confidential We have a Colour Coded Inventory Report We can support the entire NMSO process through the web?
Did You Know? • Did you know that Tech Data has a 12, 000 Square Foot ISO 9001: 2000 Certified Integration Centre? – Pricing for HP NMSO Server configurations • $30. 00 to configure one type of hardware in to a server • $5. 00 for each additional type of hardware to be configured – We can build your server on site • Did you know that we have a Dedicated NMSO Sales Team? • Did you know that we support Private Label Delivery? – 85% of NMSO orders ship using PLD Tech Data Confidential
Did You Know? • Did you know that we send out a Daily Colour Coded Inventory Report? – Launching Jan 19, 2009 Tech Data Confidential
Did You Know? • Did you know we hold weekly conference calls to with HP to discuss NMSO inventory? – – • One for PSG and one for ISS Regular daily contact Did you know that we can support the entire NMSO process through the web? – Daily downloads of inventory – P&A and order status available through all tools – MOT – My Order Tracker – • • • Notification when an order is processed and shipped , Including all the data you need. Can even send an email to your customer letting them know Free Freight – Tech Data continues to offers free ground freight for any HP NMSO desktop, notebook, server/blade order! Tech Data Confidential
Latest information
CTO Process • NMSO CTO Server Process: – for any server bundle where the HP part number ends "-CN 9" • Reseller quotes the Government using the CAG website • Reseller receives 942 or PO from the government • Reseller submits 942 to Tech Data • Reseller receives quote from Tech Data • Reseller places order with Sales team • NMSO team confirms • Order is submitted to HP • Servers ship configured from HP Houston direct to the end user • Order is invoiced Tech Data Confidential
NMSO Extended Call Up (AKA Elevated Call Up) • This is an order where the government receives a 5 -15% discount in exchange for ordering above the standard call up limitation of a Desktop & Workstation, Notebook or Server product from HP • Important to work with both HP and Tech Data on these opportunities – Dave Pepin & Les Belloni for ISS – Dave Parker for PSG – Greg Watson at Tech Data Confidential
Best Practice - Ordering Your NMSO Product
Ordering Your NMSO Products • How will Tech Data take your order? • • Web, XML, EDI, Phone, Fax, Email, more! What method should I follow in order to process my NMSO order in the fastest and most efficient manner? – Electronically through the Web or integrated services Tech Data Confidential
Ordering on the Web
Search Results See pricing and place into shopping cart See basic product specs and link for in-depth details Tech Data Confidential
May We Suggest Tech Data Confidential
Shopping Cart Screen Need expedited freight? Get a freight quote! Ensure green checkmark by checking warehouse and ship via details Tech Data Confidential
Check Out Screen Note that you need to enter end user information! Tech Data Confidential
Check Out Screen Enter end user information in full for timely order processing Enter special info if needed Use My. Order. Tracker to send emails to yourself and end users! Tech Data Confidential
Order Confirmation Screen Create a PDF in one click Tech Data Confidential
My Order Tracker Email Your Logo No pricing displayed Your message Tech Data Confidential
The Best Way to Order The quickest and easiest way to receive NMSO allocation! Supporting Documents Use www. techdata. ca, XML or EDI to place your order with Tech Data – Over 80% of orders come to Tech Data this way today Tech Data Confidential 942 (PDF / TIFF format) NMSO@techdata. ca fax to 905 -286 -6721 for allocation. – It will help speed your order through the system. Tech Data fulfills all order via a FIFO rule. – – – Enters your order into our system instantly No wait time on re-keying Allow you to be first in the queue
Key Facts: • To avoid delay: – Always say “The Cardholder is. . . ” on a CC order – Ensure your customer has signed the 942 – Only one Standing Offer can be referenced on a 942 or government PO – If the 942 is exceptionally vague (such as a description of “desktop”) send a quote with it, Avoid mistakes – Do not combine multiple 942’s on to a single order with Tech Data – Do not modify the 942 as it will be reviewed by PWGSC Tech Data Confidential
Escalations & Contacts 30
Escalation To escalate an NMSO Order that is overdue or has NO ETA • Contact your Tech Data Sales team – They will add your order to the HP Escalation list for either PSG (Desktops & Notebooks) or ISS/Storage (Servers) • This list is sent to HP once a day • Tech Data NMSO team follows up with HP daily • Once HP have responded, Tech Data will contact you • Your issue IS OUR issue and we will do what ever we can to fix it for you Tech Data Confidential
Your Key Contacts for HP NMSO Your Inside Sales Team and your Dedicated Field rep Darryl Snyder - Regional Account Manager Ü Darryl. Snyder@techdata. ca x Cell 902 -986 -3124 Stefanie Betel – National Account Manager Ü Stefanie. Betel@techdata. ca Cell: 416 -414 -8534 Tony Mancuso - National Account Manager Ü Tony. Mancuso@techdata. ca Cell: 416 -558 -5807 Greg Watson – HP NMSO Program Manager Ü Greg. watson@techdata. ca 905 -286 -6947 Jose Brito – Director, Credit Services Ü Jose. brito@techdata. ca 905 -286 -6941 David Spindler – Director, Vendor Business Development & E-Commerce Ü David. spindler@techdata. ca 905 -286 -6720 Tech Data Confidential
Conclusion
HP Care Pack ü Tech Data offers Full Service on Care Pack, from order to register ü We have a Dedicated Administrator to process Care Pack orders ü 2 Days to Process ü Our My Opportunity Tracker tool will provide you with advance notification of your upcoming Care Pack renewals! Tech Data Confidential
HP Pro. Curve ü Tech Data is #1 in market share with Pro. Curve ü We know and execute Pro. Curve business better than the competition ü Tech Data has inventory – Lots! More inventory than anyone ü Quickest fulfillment of your Pro. Curve orders ü We are competitively priced on all Pro. Curve products ü If we are not tell us. ü We want your Pro. Curve business, NMSO or Commercial ü Make sure you contact us on all orders…. We are open for business Tech Data Confidential
HP NMSO Printers • Tech Data has stock on all active Category 3 HP NMSO Printers • We have aggressively stocked all the NMSO sku’s • This product is priced to sell – Call your Tech Data representative or place your order on-line Tech Data Confidential
Conclusion Tech Data is your NMSO distributor – We offer best of breed services and tools – Remember we have and will continue to offer: • Proactive information – Web site, webinars and tools • • Dedicated portal • Tech Data Confidential INVENTORY REPORTS – Colour coded Suggested add-on’s and more
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