NHS e-Referral Service Consultant Onward Referral Any to

NHS e-Referral Service Consultant Onward Referral (Any to Any) Patient and User Journey: The Vision …….

1 Patient sees GP John and May Simmonds visit their GP with their four year old son, Noah, because he has a severe stammer. Consultant Onward Referral (Any to Any)

2 GP refers patient Dr Robertson talks to Noah and suggests that he should be referred to a specialist. He searches on the NHS e-Referral Service for local children’s services that deal with speech problems. John and May know that one of the hospitals is close to their house so they choose to go there. Consultant Onward Referral (Any to Any)

3 Patients book appointment John and May want to check their work diaries before booking the appointment so Dr Robertson sends them the booking instructions electronically. That evening, John and May follow the instructions in the email and book a convenient appointment. Consultant Onward Referral (Any to Any)

4 Patient attends appointment The family attends the appointment. Dr Dixon, the paediatrician, assesses Noah and recommends that he sees a speech therapist. John and May choose to see one at the same hospital. Consultant Onward Referral (Any to Any)

5 Consultant refers patient Dr Dixon makes the onward referral to the speech therapist using the NHS e. Referral Service. John and May book the appointment with the receptionist and ask her to email the appointment details to them. Consultant Onward Referral (Any to Any)

6 Patient attends appointment At the appointment, Amanda, the speech therapist, assesses Noah and discusses possible treatment options with John and May. They agree a management plan and a suitable time for Noah’s next appointment. Amanda books the appointment via the NHS e-Referral Service. Consultant Onward Referral (Any to Any)

7 Referrers receive notification of outcome Amanda uploads the results of her assessment to the NHS e-Referral Service. An email is sent to Dr Robertson and to Dr Dixon alerting them that Noah’s outcome information is now available. Consultant onward referral (Any to Any)

How can YOU get involved? • Take part in the consultation at: www. hscic. gov. uk/ers • Contact us on email: nhs. ers@hscic. gov. uk NHS e-Referral Service vision – making paperless referrals a reality