NHBS Environment Bookstore at the 33 rd IAMSLIC Conference, Sarasota Anneli Meeder, NHBS, Totnes, United Kingdom 10/09/07 NHBS Environment Bookstore
Once a librarian… • • Library Science Degree, Germany Small Special Libraries 1996 -2005 Bamfield Marine Station 1998/99 Triton Environmental Consultants 2002 -05 10/09/07 NHBS Environment Bookstore 2
Bamfield Marine Station 10/09/07 NHBS Environment Bookstore 3
… always a librarian Title Researcher / Cataloguer at NHBS Environment Bookstore since 2005 10/09/07 NHBS Environment Bookstore 4
NHBS Snapshot • NHBS = Natural History Book Service • Founded in 1985 by Bernard Mercer • Based in Totnes, Devon, UK • Current staff: 16 10/09/07 NHBS Environment Bookstore 5
NHBS Snapshot • Titles in online catalogue: 105. 000 • Online shop before Amazon. com existed! • Customers worldwide: – Libraries, Organisations, Individual Customers – Trade Distribution • Gratis Book Scheme 10/09/07 NHBS Environment Bookstore 6
Range and Title Information • Subject areas covered: – Natural History – Environmental Science – Conservation – Sustainable Development • All languages, all countries, almost all types of publications in print (no journals!). 10/09/07 NHBS Environment Bookstore 7
Range and Title Information • About 500 new titles added to the NHBS catalogue each month – Sources: publishers, authors, customers • New books are announced in the Monthly Catalogue • Occasional subject catalogues • Online Catalogue at www. nhbs. com 10/09/07 NHBS Environment Bookstore 8
Delivery and Returns • • • International Delivery Secure shipping Extra careful packaging Flexible returns policy Flexible shipping options to save cost and hassle, can be tailored individually 10/09/07 NHBS Environment Bookstore 9
Discounting and Invoicing • Library accounts can receive discounts of up to 15% per title • Library accounts: Invoicing on Account • Multiple payment methods accepted • Currencies: Sterling, US$, Euros 10/09/07 NHBS Environment Bookstore 10
Standing Orders & Series • Volumes in Monographic Series are catalogued • We accept standing orders for all monographic series in print • Firm standing orders / notify standing orders 10/09/07 NHBS Environment Bookstore 11
Title Research • We research the availability of any title • Utilising our good contacts to publishers and suppliers around the world • Many books come to our attention through customer research requests 10/09/07 NHBS Environment Bookstore 12
Customer Service • Dedicated team with 22 years experience • Multi-lingual • Reachable by – – – 10/09/07 Email Mail Phone (we’ll call back) Fax In Person NHBS Environment Bookstore 13
NHBS staff 10/09/07 NHBS Environment Bookstore 14
Invitation • NHBS table in the hotel • Drop by for a visit if you are in the Totnes area • ameeder@nhbs. co. uk • customer. services@nh bs. co. uk 10/09/07 NHBS Environment Bookstore 15
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