New Employee Orientation The Greater China ICT Service

New Employee Orientation The Greater China ICT Service Provider www. dyxnet. com Restricted

Welcome to Diyixian. com Limited The Greater China ICT Service Provider www. dyxnet. com Restricted

Agenda I. III. IV. V. VI. Company Introduction (Ms. Christie Pang) Our Vision (Mr. Nelson Chow) Our Mission (Mr. Nelson Chow) Product Briefing (Mr. Enoch Chan & Mr. Eric Yim) General Office Usage Training (Mr. Steven Wong) ISO 20000 Information Security Management Briefing (Mr. Steven Wong) VII. ISO 9001/20000 Awareness Training (Mr. Robert Hung) The Greater China ICT Service Provider www. dyxnet. com Restricted

Useful Company Information Hong Kong Office: Address General Tel Fax Web Site Email (HKB) Unit 2501, Global Gateway (HK), 168 Yeung Uk Road Tsuen Wan (HKE) 16/F Well Tech Centre 9 Pat Tat Street San Po Kong, Kowloon 2187 -7600 2187 -7677 http: //www. dyxnet. com info@dyxnet. com 24 -hours Technical Support: Tel 3152 -2626 Email helpdesk@dyxnet. com The Greater China ICT Service Provider www. dyxnet. com Restricted

Management Team Who is the Chief Executive Officer of Diyixian. com? Lap Man The Greater China ICT Service Provider www. dyxnet. com Restricted

DYXNET Group PRC Operation MD - Ravic Li Office in PRC: -Guangzhou -Shenzhen -Dong Guan -Shanghai -Beijing -Suzhou -Nan Jing HK Operation MD– Lap Man (Acting) Office in HK: HKB-Tsuen Wan HKE-San Po Kong The Greater China ICT Service Provider TW Operation MD– Chris Chen Office in TW: -Taipei -Taichung www. dyxnet. com Restricted

DYXHK Organization Chart (Departmental Functions) DYXHK Managing Director Lap Man (Acting) Accounts & Administration (AA) Customer Service Administration (CSA) Finance (FIN) Human Resources & Administration (HRM & ADM) Sales International - consultancy service to client Network Operation Product & Marketing - develop the international business Business (NOC) -up selling (PD & MKT) (IB) - improvements and ideas for Customer Service Network Product - account receivable & payable network related problems, upgrade - purchasing - technical consultation Administration Operation products and services - Sales commission - customer billing & sales support(PD) - equipments ordering - confirm customer’s equipment needed (CSA) (NOC) Service Project Management (PM) - co-ordinate marketing & PR events Management -Customer Retention HR, payroll, etc. - internal technical & system Support - company web site, brochures Marketing - onsite/remote installation Information System - handling of termination order (MKT) - Admin, monitor office tidiness. handle new system development (CRO) (MIS) - assist CC to solve customer’s problem Customer Support (CSE) -24 -hrs operation - IDC service - collection procedure on overdue Internet Support (ISO) Credit Control (CRU) The Greater China ICT Service Provider www. dyxnet. com Restricted

Staff gathering Social Club Department responsible person: HQ&AA Christie Pang CSA Kathy Law Sales Jerry Leung PD&MKT Nelson Chow NOC&MIS Eric Ma PM&CSE Robert Hung ISO Aster Leung Fixed Activities Annual Dinner Christmas Party History 2004 2005 2006 2007 Night fishing ink fish, local tour Team Building, War Game Macau 2 days 1 night trip Hong Kong Disneyland & Lunch Buffet Welcome to new ideas for the gathering. The Greater China ICT Service Provider www. dyxnet. com Restricted

Company Intranet http: //pn. dyxnet. com The Greater China ICT Service Provider www. dyxnet. com Restricted

Company Intranet How to reserve the conference room? Step 1 Step 2 The Greater China ICT Service Provider www. dyxnet. com Restricted

Company Intranet https: //wiki. dyxnet. com/tiki-index. php The Greater China ICT Service Provider www. dyxnet. com Restricted

-Our Vision -Our Mission -Our Logo -Corporate communication standardization The Greater China ICT Service Provider www. dyxnet. com Restricted

OUR VISION Diyixian strives to help enterprises in the Greater China to China enhance their productivity and profitability by providing them with the best ICT service and solutions. We will continue to seize the emerging opportunities in the Greater China region and aspire to position ourselves as the leading ICT service provider in the region. The Greater China ICT Service Provider www. dyxnet. com Restricted

OUR MISSION Innovation – We aim for innovation and development, anchoring ourselves as a trendsetter. We not only provide cutting-edge technologies, but also customized solutions to our customers. -Innovation 創新 Professionalism – Our team is professional, inspiring and efficient. -Professionalism 專業精神 DYX understands that reliability is the key to business success. We pride ourselves in being able to provide products and services of performance and stability. -Reliability 可靠服務 The Greater China ICT Service Provider www. dyxnet. com Restricted

Our Corporate Logo -形象(Form)：鮮橙色的一彎線與”diyixian. com”的組合形成了一道『橋』 -“第一線”三個穩重的中文字體被放在『橋』下，形成了一道橋所必要的重要支柱，亦即是『橋躉』 -意念(Concept): 第一線的成立及發展，是為了讓客戶的業務與世界各地，在資訊科技的領域上連接 起來，溝通無間。第一線讓大中華企業與世界連線！ The Greater China ICT Service Provider www. dyxnet. com Restricted

Remarkable of DYX 2005 -Crowned Super. Brand 2006 -Certified as -Cisco Premier Partner The Greater China ICT Service Provider 2007 -Nominees of -1) IP Call Center in Singtao Editor Choice -2) One of the best ISP in Economic Digest www. dyxnet. com Restricted

Corporate communication standardization 1. Presentation Template 2. Letter Head & Name Card 3. Email Signature Name Title Diyixian. com Limited | The Greater China ICT Service Provider (www. dyxnet. com) Direct Line: (852) 2187 XXXX | Fax: (852) 2187 7677 | Mobile: (852) XXXX ============================== Cisco Premier Partner | ISO 20000: 2005 & ISO 9001: 2000 Certified ============================== All the above materials can be found in the company intranet (wiki) The Greater China ICT Service Provider www. dyxnet. com Restricted

Presentation Template Email Signature Letter Head The Greater China ICT Service Provider www. dyxnet. com Restricted

Product Briefing May 2008 The Greater China ICT Service Provider www. dyxnet. com Restricted

Agenda §Diyixian Solutions offerings §Connectivity –What does the term “VPN” mean? • Classification of VPN • What is MPLS? –One. VPN Family • One. VPN Enterprise • One. VPN Corporate Plus • One. VPN Retail –Internet Access • Broadband services • Data Centre services §UC The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian Solution Offerings Connectivity UTM UC The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian Solution Offerings Networking VPN Internet access Hosting LAN/WAN Security Firewall/UTM IPS Anti-X Monitoring Reporting Unified Communications Vo. IP Video conferencing IPT The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian Solution Offerings Connectivity UTM UC The Greater China ICT Service Provider www. dyxnet. com Restricted

What does the term “VPN” mean? §Definition of “generic” VPN extracted from www. whatis. com: –A virtual private network (VPN) is a way to use a public telecommunication infrastructure, such as the Internet, to provide remote offices or individual users with secure access to their organization's network. A virtual private network can be contrasted with an expensive system of owned or leased lines that can only be used by one organization. The goal of a VPN is to provide the organization with the same capabilities, but at a much lower cost. A VPN works by using the shared public infrastructure while maintaining privacy through security procedures and tunneling protocols such as the Layer Two Tunneling Protocol ( L 2 TP ). In effect, the protocols, by encrypting data at the sending end and decrypting it at the receiving end, send the data through a "tunnel" that cannot be "entered" by data that is not properly encrypted. An additional level of security involves encrypting not only the data, but also the originating and receiving network addresses. This definition applies to “encryption VPN” only, NOT IP VPN!! The Greater China ICT Service Provider www. dyxnet. com Restricted

Classification of VPN SSL VPN by firewall The Greater China ICT Service Provider MPLS IP VPN www. dyxnet. com Restricted

What is MPLS? MPLS = Multi Protocol Label Switching Benefits §Greatly reduce the processing overhead §Support of Co. S and Qo. S The Greater China ICT Service Provider www. dyxnet. com Restricted

One. VPN Family §One. VPN Enterprise –Formerly named as MPLS IP VPN, supports end-to -end Qo. S §One. VPN Corporate –Formerly named as VPN lite, doesn’t support Qo. S §One. VPN Corporate Plus –New product defined in 2006, support Qo. S in backbone only instead of end-to-end §One. VPN Retail –Formerly named as v. ISP, mainly local connectivity within a city The Greater China ICT Service Provider www. dyxnet. com Restricted

One. VPN Service Specification 　 Application ONEVPN Enterprise Gold : Real time applications, VC, Vo. IP, IPT Silver : Delay sensitive applications, ERP Bronze : Email, Web, HTTP, File transfer ONEVPN Corporate Plus ONEVPN Corporate Delay sensitive applications, ERP Email, Web, HTTP, File transfer Class of Service (Co. S) Gold/Silver/Bronze Silver Bronze Resource reserved High Medium Share base Quality of Service (Qo. S) End-to-End Guaranteed Backbone Guaranteed Best Effort TDM-based circuits like DDN, fibre and Telco dedicated circuits etc. + SSL mobile user access Any types of broadband circuit + SSL mobile user access Layer 2 circuit GRE tunnel Local Loop CE-PE security The Greater China ICT Service Provider www. dyxnet. com Restricted

One. VPN Enterprise / Corporate Plus §Features –Cross-country networking (e. g. HK to PRC, TW to PRC) over Diyixian’s sophisticated backbone –Optional Internet access The Greater China ICT Service Provider www. dyxnet. com Restricted

One. VPN Retail §Features –Networking within a city (e. g. within HK) –Customers can link up all their branches as a private network using latest technology (e. g. x. DSL) without investing in backbone and equipment The Greater China ICT Service Provider www. dyxnet. com Restricted

Last Mile Circuit §Diyixian is “carrier neutral”, which means customers can choose any circuit type from various Telcos including: –HK: PCCW, HGC, Wharf T&T, Towngas Telecom –TW: CHT (中華電信), Sparq (速博) –PRC: CT (中國電信), CNC (網通), YT (盈通), Unicom (聯通), CRC (鐵通) The Greater China ICT Service Provider www. dyxnet. com Restricted

Internet Access §Broadband Internet Access service –PCCW: Mega Access, Mega Link, FBS –HGC: x. DSL, Metro. Net –Wharf T&T: x. DSL, Metro. Net §Data Centre service –Data Centres deployed at HK, TP, BJ, SH, GZ, Singapore The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian Solution Offerings Connectivity UTM UC The Greater China ICT Service Provider www. dyxnet. com Restricted

UC §UC = Unified Communications –IPPBX –Video Conference –Vo. IP The Greater China ICT Service Provider www. dyxnet. com Restricted

UTM & Security Product Briefing The Greater China ICT Service Provider www. dyxnet. com Restricted

Agenda § Threats and Challenges § What is UTM? § Diyixian Solutions Offerings § UTM Solutions § Targeted Customers The Greater China ICT Service Provider www. dyxnet. com Restricted

Threat from Internet § Multiple Threat Types – – § Various Application Entry Points Different Functions Threat Payload Intent Varies Broad Range of Propagation Techniques Application Threat Vector – Viruses & Spyware – Spam & Directory Harvest Attacks – Web Phishing § Network Threat Vector – – Network Worms DDOS/DOS IP Packet Capture Spoofing & Man-In-The-Middle The Greater China ICT Service Provider www. dyxnet. com Restricted

Challenges § Multiple Vendors for Blended Threats – Require multiple security point products – Limited to no product interoperability § SSL VPN Too Costly IPS – High capital and operational expense – Disparate management consoles – No central threat dashboard § IPSEC VPN Firewall Antivirus Antispam Not Flexible – No deployment flexibility – Limited product offering Servers Users URL Filters Anti. Spyware The Greater China ICT Service Provider www. dyxnet. com Restricted

What is UTM? § UTM is…… A stand-alone appliance or a software package that combines a firewall, antivirus, spam and content filtering as well as intrusion detection. It has many features in one box, including junk e-mail filtering, AV capability, an IDS (or prevention) system and www content filtering, along with the traditional activities of a firewall. These are application-layer firewalls that use proxies to process and forward all incoming traffic, though they can still frequently work in a transparent mode that disguises this fact. However, if this uses too much processor time, the higher-level inspection can be disabled so that the firewall functions like a much simpler network address translation (NAT) gateway. The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian Solution Offerings UTM Managed Service Appliances The Greater China ICT Service Provider www. dyxnet. com Restricted

UTM Solutions -Managed Service -Appliances • Message. Labs • Barracuda • Fortinet • Sonicwall The Greater China ICT Service Provider www. dyxnet. com Restricted

Targeted Customers… § § SME Multi-Layers Infrastructure Branch Offices Enterprises across the world The Greater China ICT Service Provider www. dyxnet. com Restricted

Thank You The Greater China ICT Service Provider www. dyxnet. com Restricted

MIS System Training The Greater China ICT Service Provider www. dyxnet. com Restricted

Index 1. Outlook 2. IP PBX 3. Printer Setup 4. Vipico System The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express 1. outlook express 具->帳號->郵件-> 添加->郵件 The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express 1. outlook express的 設置 具->帳號->郵件-> 添加->郵件 The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express 設置成這樣就成功了: The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook express Q&A § 1. 附件變成恢色 , 無法打開. 解決方法 : 具 -> 選項 ->安全 把不允許保存或打開可能有病 毒的附件前面的勾去掉 § 2. 具 ->選項 ->維護 ->存儲檔 先把原路徑下 outlook express 複製到目的地. 然後再點更 改 , 選擇目的地就行了. § 3. 收不了 郵 件 , 或者不停的 發 送同一封 郵 件 , 请检查 outlook express存储目录下是否有某 个文件夹达到 1. 99 G. 有就要先剪出来 , 然后 再新建一个文件夹把它放进去. The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook 2003 1. outlook 2003的設 置 具->電 子郵件帳 戶->添加 電子郵件 帳戶 The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook 2003 The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook 2003 The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook 2003 The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook 2003 在上一步的: 其他 設置->高級 勾上在伺服器上 保留郵件的不置 副本, 就可以在多 處收同樣的mail The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook 2003 outlook 2003郵件備份 具->選項->郵件設置 然後點打開文件夾, 接 著把打開的檔夾下的所有檔剪切到份備盤. 注 意粘貼前要先關閉outlook 2003 恢復前也要把默認的檔夾剪走, 再打開 outlook 2003. 在彈出的對話方塊選擇之前備份 的郵件所在地 概要 The Greater China ICT Service Provider www. dyxnet. com Restricted

Outlook 2003 § 分開folder 以及 mail rules 設置以方便閱讀 以 及可減少容量太大令郵件無法閱讀問題 The Greater China ICT Service Provider www. dyxnet. com Restricted

Office Network 1. 整個辦公室分兩個segment: 202. 134. 67. 0/24 for non-office segment 192. 168. 16. 0/24 (DHCP) for office segment 2. IP地址的獲得：DHCP自動分配 ip地址的查看: 開始->運行 輸入cmd再輸入ipconfig ip地址的釋放：開始->運行 輸入cmd再輸入 ipconfig/release ip地址的重新獲得：開始->運行 輸入cmd再輸入 ipconfig/renew The Greater China ICT Service Provider www. dyxnet. com 概要 Restricted

Office Printer 1. HP laserjet 4050 - IP: 192. 168. 16. 250 (Sales and Marketing department) PR 000003 2. HP laserjet 2015 - IP: 192. 168. 16. 120 (CSA and AA department) PR 000009 3. HP laserjet 4050 TN- IP: 202. 134. 67. 131 (CSE and MIS department) PR 000004 The Greater China ICT Service Provider www. dyxnet. com Restricted

HP laserjet The Greater China ICT Service Provider www. dyxnet. com Restricted

HP Laserjet The Greater China ICT Service Provider www. dyxnet. com Restricted

HP Laserjet The Greater China ICT Service Provider www. dyxnet. com Restricted

HP Laserjet The Greater China ICT Service Provider www. dyxnet. com Restricted

HP Laserjet The Greater China ICT Service Provider www. dyxnet. com Restricted

HP Laserjet The Greater China ICT Service Provider www. dyxnet. com Restricted

MXIE (Office IP phone System) System domain: hkb-mx 1. dyxnet. com The Greater China ICT Service Provider www. dyxnet. com Restricted

MXIE Introduction § 1. 用於查看來電顯示 查看->日誌就可以看到打入打出的電話 § 2. 發送即時資訊 查看->通訊錄 雙擊要通信的物件就可以發 資訊 § 3. 呼叫轉移等等 The Greater China ICT Service Provider www. dyxnet. com 概要 Restricted

Zultys 2 x 2 功能鍵簡介 The Greater China ICT Service Provider www. dyxnet. com Restricted

Call Transfer The Greater China ICT Service Provider www. dyxnet. com Restricted

Conference Call The Greater China ICT Service Provider www. dyxnet. com Restricted

Call Handling The Greater China ICT Service Provider www. dyxnet. com Restricted

Hold Call The Greater China ICT Service Provider 概要 www. dyxnet. com Restricted

Zip 2 The Greater China ICT Service Provider www. dyxnet. com Restricted

Call Forward The Greater China ICT Service Provider www. dyxnet. com Restricted

Conference Call The Greater China ICT Service Provider www. dyxnet. com Restricted

Receive third party call The Greater China ICT Service Provider www. dyxnet. com Restricted

Phone List 查看公司聯繫人等資料的網止：pn. dyxnet. co 普通撥打先按9就可以打外線，具體撥打方法 如下： Remark: 港外長途: * -> 區碼 -> 號碼 The Greater China ICT Service Provider 概要 www. dyxnet. com Restricted

Phone Call Q&A 1. 查看電源是否接好, 網線是否接好. 2. 有電流聲, 但是打不通電話. 請嘗試撥掉電源重新接上. 等一到五分鐘再試一次. 如果發現還不通. 先拿起電話, 長按1鍵, 直至燈不閃(清空電話配置), 接著按以以方法重 配置一次. The Greater China ICT Service Provider www. dyxnet. com Restricted

Vioce Message 1. 第一次使用請先設置留言資訊 方法: 先撥打 1161 ->聽到提示音後輸入MXIE密碼, 再錄製留言資訊 2. 聽取別人給你的留言 方法: 先撥打 1161 ->聽到提示音後輸入MXIE密碼再輸入自己的分機號 碼 The Greater China ICT Service Provider www. dyxnet. com Restricted

Call Log 1. Zultys 2可通過MXIE查看 方法: 打開MXIE 點擊: 查看->日誌 就能看到打進打出的電話 2. 1. Zultys 2 x 2可通過MXIE查看與液晶屏查看 方法 1: 打開MXIE 點擊: 查看->日誌 就能看到打進打出的電話 方法 2: 先按Redial再按向下與向上方向鍵查看打入與打出的電話記 錄. The Greater China ICT Service Provider 概要 www. dyxnet. com Restricted

Softphone Usage § Purpose : For for general staff (travelling or working at home) with MIXE but no IP phone. § User Guide : https: //wiki. dyxnet. com/tikidownload_wiki_attachment. php? att. Id=3333 The Greater China ICT Service Provider www. dyxnet. com Restricted

MIS Server § mis. dyxnet. com § pn. dyxnet. com – room booking The Greater China ICT Service Provider www. dyxnet. com Restricted

File Server § Ip: 192. 168. 16. 84 § Domain name: hkb-pdc The Greater China ICT Service Provider www. dyxnet. com Restricted

ERP system § url: erp. dyxnet. com- CS ticketing system § Erpsys. dyxnet. com: -CAS -CCIS -SIS § Training Materials: http: //erpsys. anlai. com/tutorial/index. htm? pag e=index. html The Greater China ICT Service Provider www. dyxnet. com Restricted

Workflow System § URL: http: //jobspider. anlai. com/Web. Agenda/ The Greater China ICT Service Provider www. dyxnet. com Restricted

Dyxnet WIKI § url: wiki. dyxnet. com § Approved Software list - https: //wiki. dyxnet. com/tikiindex. php? page=Approved+Software+List § Email Security https: //wiki. dyxnet. com/tikiindex. php? page=HKW-MIS-004%3 A+Email+Security+Turorial § File Encryption https: //wiki. dyxnet. com/tikiindex. php? page=HKW-MIS-005%3 A+File+Encryption+Guideline The Greater China ICT Service Provider www. dyxnet. com Restricted

Cello system (for non-office segment only) § url: cello. hk. dyxnet. com § http: //mis. dyxnet. com/download/softwar e/ § tellme system eg. tellme, tellip…… The Greater China ICT Service Provider www. dyxnet. com Restricted

DYX SYSTEM § Network Database – netdb. dyxnet. com § Dyx Inventory System- invinfo. dyxnet. com § Mail Scan System (Spam filtering) – Email daily (about afternoon) sent by spam@hkbmscan 1. dyxnet. com and spam@hkbmscan 2. dyxnet. com (Spam Manager) The Greater China ICT Service Provider www. dyxnet. com Restricted

SSL-VPN § Purpose: for general staff (travelling or working at home) (eg. internal web access, file server, email (pop 3)) § IP: 202. 134. 67. 19 § User guide: https: //wiki. dyxnet. com/tikidownload_wiki_attachment. php? att. Id=3337 The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO 20000 Information Security Management 15 -21 May 2007 The Greater China ICT Service Provider www. dyxnet. com Restricted

Agenda § Acceptable Use of Information Resources – The guidelines for using Information Systems and Information in the Organizations. § Information Classification, Labeling, Handling – How the information is classified, labeled and handled in proper manner. § Departmental Information Classification The Greater China ICT Service Provider www. dyxnet. com Restricted

Acceptable Use Password Security 1. 2. 3. 4. Should not share or disclose account login and password Should keep password in a secure manner Should select a quality password, e. g. min. 6 characters Should change password regularly The Greater China ICT Service Provider www. dyxnet. com Restricted

Acceptable Use of Internet 1. 2. 3. 4. Internet used for company business purpose Should not used for personal purpose Instant Messaging should be used for business purpose only Users should be responsible for their own actions The Greater China ICT Service Provider www. dyxnet. com Restricted

Acceptable Use of E-mail 1. 2. 3. 4. 5. Organization e-mail accounts should be used for business purposes. Non-organization accounts should be not used for business purpose unless authorized. Should not open any links or attachments of suspicious e-mails. Should not send e-mails containing unlawful, pornographic or offensive content. Should not disclose organization address book or mailing lists to unauthorized parties. The Greater China ICT Service Provider www. dyxnet. com Restricted

Acceptable Use Compliance 1. 2. Should be compliance with Personal Data (Privacy) Ordinance of Hong Kong SAR, when collecting, processing or using personal data. Should not upload, download or share any illegal or unlicensed programs or any copyrighted materials in accordance with Copyright Ordinance of Hong Kong SAR. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Classification Purpose § Every Information should be classified in order to provide a framework for evaluating the information’s relative value and implementing proper control over the information to preserve its confidentiality and integrity. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Classification DYX Unclassified Restricted Confidential Secret The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Classification Secret Definition Confidential This classification is for information assets of the most sensitive nature. The unauthorized disclosure of such information would cause grave damage to the interests or reputation of the Organization, or would be of great advantage to Organization’s competitor Unauthorized disclosure of information would be detrimental to the interests or reputation of the Organization, would cause embarrassment to the Organization, or would be of advantage to an Organization’s competitor Examples Payroll, Internal cost Equipment passwords, backup tapes The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Classification Restricted Unclassified Definition This classification is for information assets which could benefit others at the Organization’s expense if communicated to unauthorized people outside the Organization. This classification is for information assets which are not sensitive and may be made publicly available. Examples Intranet, Tel. directory Web site, brochure The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Labeling Printed format classification level shall be written on every page, including the cover page of the document. Removable Media classification level of information contained within the media shall be clearly indicated on the media. Transmitted Information the classification shall be visibly indicated within the contents wherever possible. Where technical constraint exists, other compensating controls shall be implemented. Examples of such controls are: Creating labeled sub-directories at the destination; Calling / informing the recipient to inform of the classified information transmission. Except for unclassified information, all information shall be labelled The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling § Duplication § Storage – Paper (fax, printed doc. , handwriting) – Electronic (e-mail, CD, USD drive, etc) § Transmission – Paper – Electronic § Disposal – Paper – Electronic The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Unclassified Duplication §Copying or reproduction is allowed. Storage (Paper or Electronic) §No specific control is required The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Unclassified Transmission (Paper or Electronic) § No specific control is required. Disposal § No specific requirements. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Restricted Duplication §Copying and reproduction is allowed for internal circulation §Classification shall be inherited in the duplicated copy The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Restricted Storage (Paper) § Document is protected against theft at all times. Storage (Electronic) §Protected again theft at all times. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Restricted Transmission (Paper) § Fax: ensure the recipient is to receive the copy §Courier: ensure the service is provided by a reliable and reputable vendor Transmission (Electronic) §No need to have any control. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Restricted Disposal (Paper) §No specific requirements Disposal (Electronic) §Just delete them. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Confidential Duplication §Unauthorized copying or reproduction shall be disallowed §Classification shall be inherited in the authorized duplicated copy The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Confidential Storage (Paper) § Document is protected against theft at all times. Storage (Electronic) §Protected again theft at all times. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Confidential Transmission (Paper) § Fax: Shall verify that the document is properly received. §Courier –ensure the service is provided by a reliable and reputable vendor –Ensure the document is sealed –Shall verify that the document is properly received. Transmission (Electronic) §Information shall be password protected or encrypted. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Confidential Disposal (Paper) §Shall be shredded or torn beyond recognition using shredder machines. Disposal (Electronic) §Shall be erased completely without the possibility of reconstruction. (e. g. undelete) The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Secure Duplication §Unauthorized copying or reproduction shall be disallowed. § The information owner shall perform the reproduction personally, where possible. §Classification shall be inherited in the authorized duplicated copy The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Secure Storage (Paper) § Document shall be kept in a locked drawer or equivalent. Storage (Electronic) §Shall be stored in encrypted form. §Access rights shall be implemented to prevent unauthorized access. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Secure Transmission (Paper) § Fax: NOT allowed. §Courier –ensure the service is provided by a reliable and reputable vendor –Ensure the document is sealed –Telephone notification prior to transmission –Shall verify that the document is properly received. Transmission (Electronic) §Information shall be encrypted before transmission The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Handling Secure Disposal (Paper) §Shall be shredded or torn beyond recognition using shredder machines, preferably personally by the information owner. Disposal (Electronic) §Shall be erased completely without the possibility of reconstruction. (e. g. undelete) The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Classification HR & Admin. The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Classification Accounts/Finance The Greater China ICT Service Provider www. dyxnet. com Restricted

Information Classification HKCSA The Greater China ICT Service Provider www. dyxnet. com Restricted

What’s next? § Understand the policy/procedures § Start to implement the procedures immediately! – Clean up your desk! – Classify the information – Make all the information (except unclassified) are properly labeled. § Ask MIS or Department Head if you have any questions The Greater China ICT Service Provider www. dyxnet. com Restricted

Questions ? The Greater China ICT Service Provider www. dyxnet. com Restricted

The end Thank you HKMIS- Steven Wong Ext： 7699 mis@dyxnet. com The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian. com Limited Integrated Management System (ISO 9001 & ISO 20000) Awareness Training Wallace Ng Group VP, Customer Support The Greater China ICT Service Provider www. dyxnet. com Restricted

Agenda § § ISO Introduction ISO 9001 ISO 20000 IMS Framework – Scope – Diyixian ISO 9001 and ISO 20000 Integrated Management System Policy and Objective – Document Structure The Greater China ICT Service Provider www. dyxnet. com Restricted

The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO § § International Organization for Standardization isos (Greek) = equal ISO headquartered in Switzerland “Metric System” is the first ISO standard in the world § Now over 15, 000 standards published the need to have standard? The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO E. g. ISO 9001 First Issue : 1987 Second Issue: 1994 Third: 2000 ISO 9001: 2000 Standard Year The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO 9001 § QMS = Quality Management System § “The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements this International standard” § ISO 9001 – most well-known & widely implemented ISO standard § Worldwide > 750, 000 certified organizations The Greater China ICT Service Provider www. dyxnet. com Restricted

The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO 20000 § ISO 20000: 2005 § The first worldwide standard specification for IT Service Management (ITSM) § Focus on the management of IT service delivery and support § Standard originally published in 2000 as BS 15000 and revised in 2002 § BS 15000 replaced by ISO 20000 in 2005 § ISO 20000 is derived from and complementary to ITIL (IT Infrastructure Library) The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO 20000 § ISO 20000 promotes the adoption of a set of integrated process for the effective delivery of managed services to meet the business and customer requirements The Greater China ICT Service Provider www. dyxnet. com Restricted

Relationship with ITIL § ITIL® provides a framework for best practice Service Management § Organizations and indeed some tools claim to be “ITIL® compliant” § ISO 20000 is the industry recognized assessment of capability for ITSM § Strong similarities in processes § Additional emphasis on the overall management system – Requirement for a Management System – Planning and Implementing Service Management – Planning and Implementing New or Changed Services The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO 20000 Certified Organizations § Hong Kong – – – § PRC – – § Diyixian. com Limited Hewlett-Packard HK SAR Ltd Cascade Ltd. (PCCW subsidiary) Hong Kong Housing Society IBM China/Hong Kong Limited PCCW Solutions – Outsourcing and Managed Services Huawei Technologies Co Ltd / Huawei Information Systems Co Ltd LG CNS China Beijing Digital China Limited/ Digital China (China) Limited G-NET Integrated Service Company Limited Taiwan – – Acer Inc. e-Enabling Data Center, Acer Cybercenter Services Inc. IBM Taiwan Corporation Environmental Protection Administration Executive Yuan Information Management Centre Ching Shan Institute of Science & Technology http: //www. isoiec 20000 certification. com/lookuplist. asp? Type=9 The Greater China ICT Service Provider www. dyxnet. com Restricted

Terms and Definitions § Availability – Ability of a component or service to perform its required function § Baseline – Snapshot of the state of an individual configuration at a point in time § Change record – record containing details of which CIs are affected (tracked through it’s lifecycle) § Configuration item (CI) – component of an infrastructure or an item under the control of Configuration Management § CMDB – Database containing all the relevant details of each configuration item and details of the major relationships The Greater China ICT Service Provider www. dyxnet. com Restricted

Terms and Definitions § Incident – Any event which is not part of the standard operation of a service (includes requests & “how do I …? ” calls) § Problem – Unknown underlying cause of one or more incidents § Record – Information in readable form, including computer data held as evidence of SM activities § Release – Collection of new and/or changed CIs § RFC – Form or screen used to record details of a request for change to any CI within a service or infrastructure § Service. Desk – Customer facing support group § § SLA Service management – Management of service to meet business requirement The Greater China ICT Service Provider www. dyxnet. com Restricted

Benefits § A continuous improvement in the quality of IT Service § Reduce long term cost in the development and delivery of IT services § Reduce risk of not being able to meet business objectives § Better communication between IT and the business § Greater productivity and best use of skills and experience § The ability to absorb a high rate of change § Staff are provided with BEST PRACTICE guidance § Compliance to procedures can be audited The Greater China ICT Service Provider www. dyxnet. com Restricted

ISO 20000 Content Overview The Greater China ICT Service Provider www. dyxnet. com Restricted

Planning and Implementing Service Management The Greater China ICT Service Provider www. dyxnet. com Restricted

The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian IMS Framework The Greater China ICT Service Provider www. dyxnet. com Restricted

The Greater China ICT Service Provider www. dyxnet. com Restricted

IMS Certification Scope “The Integrated Management System that supports the provision of Virtual Private Network (VPN) service to its external customers at Unit 2501, Global Gateway (HK), 168 Yeung Uk Road, Tsuen Wan, Hong Kong. ” The Greater China ICT Service Provider www. dyxnet. com Restricted

IMS Certification Scope Physical Location: § Unit 2501, Global Gateway (HK), 168 Yeung Uk Road, Tsuen Wan, Hong Kong Department: § § § Customer Service Administration Sales Product & Marketing Network Operation Service Physical location of Service desk (located at Guangzhou) is excluded in the scope The Greater China ICT Service Provider www. dyxnet. com Restricted

IMS Responsibilities Integrated Management System – Management Committee (IMS-MC) § Establish management system policies, objectives and plans; § Promote and communicate the management system policies and initiatives throughout the management system; § Ensure the necessary resources are allocated for the management system; § Ensure that customer requirements are determined and met; § Ensure that management reviews are conducted regularly; § Ensure organization-wide awareness programmes and training are conducted; § Implement service management processes within the management system. The Greater China ICT Service Provider www. dyxnet. com Restricted

IMS Responsibilities Integrated Management System – Management Representative (IMSMR) § § § § § Ensure the IMS is established, implemented and maintained in accordance with the requirements of ISO 9001: 2000 & ISO 20000: 2005 specification, Report to top management on the performance of the IMS for review, including recommendations for improvement, Be responsible for coordinating the implementation of the Company IMS, Ensure the promotion of awareness of customer requirement, information technology system awareness and other regulatory requirements throughout the Company; Organize the management review meeting regularly; Ensure that sufficient resources are allocated for the proper implementation of the IMS Policy and the IMS, Receive staff suggestions for improvements or additions to the IMS and take the necessary action to implement them where they are beneficial, Keep staff informed of developments in the IMS, Liaise with external parties on matters related to the management system, Delegate a representative to take up his responsibilities when he is out of town or on leave. The Greater China ICT Service Provider www. dyxnet. com Restricted

IMS Responsibilities Integrated Management System – Working Committee (IMS-WC) § Develop, maintain, promulgate and review the management system policies, procedures and guidelines; § Respond to the direction of the Management Committee; § Support the management system process; § Participate the management review meeting and report the implementation status of management system. § Implement actions necessary to achieve planned results and continual improvement of management processes. The Greater China ICT Service Provider www. dyxnet. com Restricted

Diyixian ISO 9001 and ISO 20000 Integrated Management System Policy Continuously satisfying client’s needs and expectation on the VPN Service is the mission of Diyixian. com Limited. § To achieve this: – We ensure our projects and activities comply with the requirements specified in our Integrated Management System, and all the industrial applicable standards and regulations; – We maintain and enhance our staff’s and subcontractor’s competence and attention in all phases of provisioning and maintenance of the VPN Services to ensure an excellence service to our customers. – We set up yearly objectives and targets and commit to continual improvement in all the activities that have impacts on our service. – We promote our policy and communicate with all the employees, suppliers and contractors, and other interested parties. The Greater China ICT Service Provider www. dyxnet. com Restricted

IMS Implementation Methodology § § Management Responsibility Resource Management IT Service Management Process Measurement, Analysis and Improvement § Control of Documents § Control of Records The Greater China ICT Service Provider www. dyxnet. com Restricted

IMS 07/08 Planner The Greater China ICT Service Provider www. dyxnet. com Restricted

Document Structure Policy, high level requirements, responsibilities System Manual Processes description (1) System Procedures Operation requirements, procedures, responsibilities (23) (>60) Work Instructions Readable data/ minutes/ forms produced by WIs, operations Records The Greater China ICT Service Provider (>100) www. dyxnet. com Restricted

Continual Improvement § Scheduled internal and external ISO 9001 and ISO 20000 audits § Job and competence trainings § Management review meeting § Analysis of monitored events § Incident and problem report § Customer satisfaction analysis The Greater China ICT Service Provider www. dyxnet. com Restricted

For more information Please contact : Mr. Wallace Ng Group Vice President, Customer Service Direct Line: (852) 2187 7628 Fax: (852) 2187 7677 Mobile: (852) 9037 4393 Thank You! The Greater China ICT Service Provider www. dyxnet. com Restricted INTERNAL USE – NON SENSITIVE