Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool November 6, 2012 3: 00 pm ET
Welcome to Workforce 3 One! Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 2
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Practice In the Chat Room, please type the name of your organization, your location, and how many people are attending with you today. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 4
WEBINAR RESOURCES: Resources Access to Webinar Recordings and transcripts are available within 2 business days after the event. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 5
Moderator Diane Wood Unemployment Insurance Program Specialist USDOL Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 6
Featured Speakers Presenters § Kim Morigeau Employment Security Division Program Specialist III, Nevada Department of Employment, Training and Rehabilitation § Jim Hegman Unemployment Insurance Program Performance and Outreach Director, Minnesota Department of Employment and Economic Development Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 7
Presenter Kim Morigeau Employment Security Division Program Specialist III, Nevada Department of Employment, Training and Rehabilitation Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 8
Nevada’s Reemployment Services Efforts “Connecting Unemployment Insurance (UI) Claimants to Reemployment Opportunities” Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 9
Nevada participated in a National Initiative in Program Year (PY) 2001 Reemployment Services Allotments, “…To enhance services to UI claimants… Wagner-Peyser Act…expanded by…$35 M for reemployment services…” (Source TEGL 1 -01). Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 10
First year of the Reemployment Services (RES) Initiative (2001 -2002): § Used funds to hire additional Job. Connect Staff: − RES staff provide reemployment services to UI claimants − Use a selection system to call in UI claimants to receive reemployment services. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 11
What else was happening in Nevada and to many other states in 2001 to UI? Hint – It had something to do with UI claim filing. Can anybody venture a guess? Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 12
Telephone Initial Claim Centers A major disconnect occurred when UI moved out of Nevada’s Job. Connect centers and telephone claims became the method of filing. Many claimants that filed by telephone were no longer aware of the Job. Connect centers and the reemployment services available to them. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 13
“Nevada’s Process of Reconnecting” § Job Seeker Record is Created at UI Claim Filing (Dual Enrollment), § Created a Call In selection system, § Cross Trained RES/UI staff, § Developed standardized UI policy and procedures for RES/UI staff to follow, § Measure and track UI Claimants selected for reemployment services. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 14
Cross Trained RES/UI Staff § Critical that RES/UI Staff understand roles – Step-by-step procedures developed for RES/UI staff to follow, – RES staff are trained on how to conduct a UI eligibility review/UI Work Test, – UI staff are trained on Occupational (O*NET) Coding and RES Job. Connect activity. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 15
Reemployment Services (RES) Report Card 2001 -2003 Two goals: § UI Duration – Trust Fund Savings (PY 2002 -2003) – Reduced the UI duration by an average 2. 1 weeks – Trust Fund Savings: $4. 64 for every federal dollar spent § Entered Employment – Increased all claimant entered employment rates 364% Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 16
REA Initiative § Began 2005 – 21 states – Nevada “REA-9” – Nevada combined the RES and REA initiatives: • Added the Eligibility Review form to the selection letter. • RES staff began providing both reemployment services and UI eligibility review. • Dual enrolled claimants into both RES/REA initiatives. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 17
RES/REA Initiative Report Card Since 2001 Two goals: § Assessments – Over 115, 000 UI claimant participants. § UI Duration – Trust Fund Savings: $41 M from 2001 through June 30, 2012. RES/REA funding (including RES Stimulus funding) totaled $8. 7 M. Saved over $4 for every federal dollar spent. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 18
RES/REA Selection Process Nevada: § Excludes Hiring Hall Union Members/Temporarily Laid Off/Illness/Approved Training claimants, § Claimants are selected after first payment; before second payment. § Initial Interviews – One-on-one, in person interviews, – Include Eligibility Review form, work search plan and a Reemployment Plan. • Follow up Interviews – One-on-one, in person interviews – Up to two follow-up interviews Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 19
National REA Evaluation Conducted by IMPAQ International: § First Report – Four State study § Follow up Report – Nevada – received January 2012 § Covered REA enrolled claimants July – December 2009 Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 20
The National Evaluation Findings on Nevada REA: § REA participants received 3. 13 fewer weeks of benefits compared to control group peers, § REA participants received, on average, $536 less in regular UI benefits and $337 less in EUC benefits than control group members, § The estimated combined cost of providing REA and reemployment services was $201 for REA participant. The average UI regular savings produced by Nevada’s REA during the study period ($536) was more than two times the average cost, while the average total UI savings ($873) was at least four times the average cost. § Nevada REA was very effective in assisting claimants obtain employment following program entry. REA participants were nearly 20 percent more likely than their peers to obtain employment in the first 2 quarters after program entry. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 21
Where to find the REA Evaluation Reports REA Study – Full Report: http: //wdr. doleta. gov/research/Full. Text_Documents/ETAOP_2012_08_I mpact_of_the_REA_Initiative. pdf REA Study - Report to Congress http: //wdr. doleta. gov/research/Full. Text_Documents/ETAOP-201208_Report_to_Congress-on_FY_2009_REA-Appropriation. pdf REA Study – Nevada http: //wdr. doleta. gov/research/Full. Text_Documents/ETAOP_2012_08_ REA_Nevada_Follow_up_Report. pdf Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 22
State of Nevada Department of Employment Training & Rehabilitation Employment Security Division Kim Morigeau, ESD Program Specialist III, klmorigeau@nvdetr. org (775) 684 -0317 Mikki Reed, ESD Program Specialist II REA/RES/WPRS and REA-EUC Statewide Coordinator Workforce Investment Support Services mdreed@nvdetr. org (775) 684 -0322 Cheryl Payne, ESD Program Specialist II REA/RES/WPSR and REA-EUC UI Oversight Coordinator Unemployment Insurance Support Services chpayne@nvdetr. org (775) 684 -0368 Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 23
Presenter Jim Hegman Director, UI Program Performance and Outreach Minnesota Department of Employment and Economic Development Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 24
Today's Presentation § Background § Guiding Principles § Business Model § Business Processes – Main Flow – Alternates – Monitoring § Interesting Features § Data § Challenges Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 25
Background § Out here on the edge of the prairie – 12 th largest state – >50% of UI population in/around the Twin Cities § It’s not the snow, it’s the cold – Twin Cities ~50% seasonal – Greater MN >50% seasonal § Fairly diverse economy – fared better in the recession § Relatively high wage – Adjustment to the “new normal” has been slow for some § Highly automated, self-service, integrated system – 85% of all transactions online with no staff assistance Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 26
Guiding Principles § Character doesn’t change when you become unemployed: – Most want a job now – Many don’t know what to do – scared and depressed – We may “punish” inaction, but we don’t “punish” ignorance § Constantly changing labor market = challenges for matching workers to jobs § Focus on creating an action plan – do something! § You’re not alone – one stops and community resources § Applicants are smart § Transfer ownership, hold accountable Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 27
Business Model § Predictive power of the model is relatively low § Detection of those with greatest need could be weak § Leverage logistics – we’re good at process § Reserve human resources to human tasks – Automation – Self-service § Go deep! >50% of unattached – 2011 – 60, 000 – 2012 – 45, 000 + EUC Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 28
Business Model (cont. ) § Feeder for Dislocated Worker Program § Feeder for Vets Services § Identify less serious seekers – A few bad anecdotes ruin the whole story Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 29
Business Process – Main Flow 1. Work Search Coding – self-service 2. Statistical Regression Model – all applicants 3. Enter the pool – unattached with waiting week 4. Scheduled into One Stop – UI Staff in One Stop create schedules based on capacity and program goals – System automatically fills the schedule based on quotient – Selection is automatic – Notices go out and account is updated Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 30
Business Process – Main Flow 5. At next weekly request – Drive to integrated, online assessment – Self-assessment drives integrated, online work search plan – Remind of scheduled appointment 6. Self-assessment and work search plan available in electronic workflow for staff to review/approve 7. Hold session 8. Take attendance 9. Review plan in one-on-one session 10. Confirm approval in workflow Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 31
Business Process – Alternate § IVR Users – Limited version of assessment available in IVR – Staff adds items to assessment and plan at orientation § Non-traditional participants (EUC, mass layoff) – Can be scheduled in their own groups – Same process as regular participants § Assessment and plan is available to all applicants § Capacity to assign assessment and plan to individual applicants ad hoc – Other issue types referred for adjudication Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 32
Business Process – Alternate § Non-attendance and issues – Staff can “force” auto reschedule – Non-attendance can “auto-create” an issue for adjudication – Other issue types referred for adjudication Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 33
Business Process – Monitoring § For each assigned activity, staff indicate whether monitoring is appropriate § Weekly goals are presented during weekly request § Failure to complete a monitored goal by its due date will result in a questionnaire at next request § Questionnaire is reviewed by adjudicator Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 34
Session – What’s Covered § One Stop Orientation – what is this place? § UI Eligibility Requirements § LMI § Introduction to dislocated worker staff § Introduction to Vets staff § Discussion of Job Seeker Services § Hands on work if available § Video on social media § Handoff to JS staff where available § Sell, sell Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 35
Interesting Features § Integrated with whole UI system, phone and web § For Applicants: – Assessment is tied to weekly request – Assessment “drives” work search plan – Work search plan is integrated with weekly request – Easier and more natural to report activities § For Staff: – Less time scheduling, less time rescheduling – Attendance reporting and issue creation is built in Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 36
Data § More complete than other sources – No anonymity – More natural for UI to monitor § Data-based decision making and tracking – Assessments and plans can be used to measure demand for services – Many more data points allows detection of patterns in applicant and staff behavior § Data structure – relatively open – Allows us flexibility – relatively easy to add new programs – Ties back to work search monitoring Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 37
Future Challenges § Triage – What can partners learn from UI and vice versa § Connecting applicants to services immediately – Especially important in rural areas – EUC sessions have acted as a strong pilot § Need for services exceeds availability § Put technology in applicants’ hands – A laptop for every applicant at every session? – Hands on experience with online services § Drive toward more online services and integrate data collection Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 38
To See the Real Thing § This was a quick presentation § Contact us directly, we can schedule a demo via webinar Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 39
Speakers’ Contact Information Jim Hegman § Website: www. uimn. org § Email: jim. hegman@state. mn. us § Phone: 651. 259. 7227 Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 40
Question and Answer Period Please enter your questions into the Chat Room! Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 41
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WEBINAR RESOURCES: Resources Access to Webinar Recordings and transcripts are available within 2 business days after the event. Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 43
Stay Informed, Get Connected! Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 44
For more information about the Workforce Investment System: § Visit www. careeronestop. org § Call 1 -877 -US 2 -JOBS www. workforce 3 one. org Nevada's Reemployment and Eligibility Assessment (REA) Program and Minnesota’s Advanced REA Automation Tool 45
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