NETWORK PROFESSIONAL ASSOCIATION Business Continuity and Disaster Recovery Seminar presented by the Network Professional Association of the DC Metro Area November 20 th 2002
Agenda • Introductions – NPA Overview – Seminar Objectives – Vendors / Sponsors • Seminar – Expert Panel – Interactive Presentations – Closing vendor & peer interaction
NETWORK PROFESSIONAL ASSOCIATION The mission of the Network Professional Association is to advance the Networking Industry towards a profession. Our objective is to unite network computing professionals in a worldwide association; determine member needs and interests; deliver programs and services to meet those needs and interests.
Workshop/Seminar Objectives • Business Continuity • Disaster Recovery and Planning • Vendor Information • Audience Participation
Sponsors
Contributing Vendors
Vendor Presentations • Fortrex Network Security and Disaster Recovery Planning • Sun Highly Available and Highly Utilized IT infrastructure • Novell Solutions for Business Continuity • Server. Vault Secure Active-Active Disaster Recovery Configurations • Ipswitch Network Management / Monitoring • Recovery Point Integrated Disaster Recovery Site • IBM Business Continuity and Recovery Services
Speakers • Fortrex • Sun Doug Ochs, President Dave Brillhart, Datacenter Architect • Novell Ramesh Pattni Novell, Senior Strategist • Server. Vault • Ipswitch Rich Bates, VP of Operations Kelly Anderson, Marketing Analyst • Recovery Point • IBM Marc Langer, President Ray Kearns, BCRS Sales Agent
EXPERT PANEL Trends and Developments in Business Continuity
Panel Members Dave Brillhart Doug Ochs Jeff Berman Mike Lee Sun, Datacenter Architect Fortrex, President Fat. Pipe, Regional Sales Manager Network Computing Magazine, Editor Paul Striedl Association of Contingency Planners, President Capital Area chapter Ramesh Pattni Novell, Senior Strategist
NPA PRESENTATION
Three Main Topic Areas • Prevention • Planning • Recovery
PERSPECTIVE
PREVENTION
Prevention • Areas for Concern • High Availability • Monitoring • Security • Servers • Data • Power Backup • Telecommunications
Areas for Concern • Power Outage • Service Interruption • Fire Damage • System Failure • Data Corruption • Security Incident • Natural Disaster • Physical Attack Prevention
High Availability • Redundancy / Failover • Hardware Products • Software Products • Manual Intervention • Distributed Systems • Self Healing • Vendor Relationships Prevention
Monitoring • Network Monitoring / Alerting • Know What You Have • Mine Log Files • Security Alerts • Intrusion Detection Prevention
monitoring - Ipswitch Kelly Anderson – Product Marketing Analyst Network Management • Mapping • Monitoring • Notification • Reporting • Access Prevention
Security • Firewall • Border Systems • Intrusion Detection • Vulnerabilities • Awareness • Audit • Policies Drive Systems • Outsourcing Prevention
security - Computer Crime • Tresspass • Theft / Denial of Services • Alteration of Data • Damage to Software • Theft of Information • Theft of Money Prevention
security - Services Doug Ochs – President Fortrex Technologies • Managed Security (intrusion detection, firewall, vulnerability scanning) • Enterprise Security Management (assessment, audit, training, deployment, policy) • Information Security Process (ongoing analysis, monitoring, continual process) Prevention
security - Physical • Physical Access – Employees – Contractors • Intellectual Property – Protection – Inventory • Computer Forensics – Discovery / Investigation – Experience • Staff Issues – Internal Threat – Background Checks Prevention
security - Viruses / Worms • Gateway Scanning – SMTP, POP and HTTP also • Layered Approach – Border – Servers – Desktops • Appliances • Acceptable Use Prevention
Servers • Downtime Costs $1, 000 Minute • Fault Tolerance • Storage Area Network • Offsite Processing • Hot Spares • Clustering • Load Balancing Prevention
Power Backup • Power Outages • Cost US Companies $80 Billion • Interrupts 72% of US Businesses • Most Common Disaster • Cover in Recovery Section Prevention
Data • Architecture Developments • Storage Area Networks • Managed / Secure Hosting • Geographic Distribution • Data Center Facilities Prevention
data - Server. Vault Richard Bates – Vice President of Operations • Managed Hosting • Storage Solutions • Security Integration • Site Mirroring • VPN Services • Application Services Prevention
data - Sun Microsystems Dave Brillhart – Datacenter Architect • Highly Available and Highly Utilized IT Infrastructure • Service Delivery Platform • N 1 Datacenter Architecture • Geographically Dispersed Clusters • Sun. Cluster 3 Replication Techniques • End-to-End Solution Architectures Prevention
telecommunications - Voice • Additional Phone Lines • Call Forwarding Options • Loop Diversity • Alternate Serving Wire Center • Switch Redirect Prevention
telecommunications - Services Peter Borstelmann – Vice President of Sales Choice Network Solutions • Verizon Products & Services • Planning and Consulting • Coordination (long distance carriers, ISPs & installs) • Frame, BRIs/PRIs, T 1 -DS 3 Prevention
telecommunications - Data • Hardware Fault Tolerance • Hot Spares • High End Protocols • Loop Diversity / Divergent Paths • VPN as Backup • ISDN Backup • Redundant ISPs Prevention
telecommunications - Fat. Pipe Jeff Berman – Regional Sales Manager Router Independent - Traffic Dynamically Load Balanced Works with T 1, T 3, E 1, E 3, DSL, OCN, ISDN, and Wireless Routers No ISP Cooperation required Prevention
Fat. Pipe Benefits • Dynamically senses router status, and automatically reroutes traffic to available lines when services fail • Dynamic load balancing of IP traffic without use of BGP • Bonds any combination of T 3, T 1, E 3, DSL, ISDN, or wireless connections • Sits transparently in the network • Plug and play solution to prevent WAN downtime • Does not require any hardware or software at the ISP site Prevention
Fat. Pipe Products • Xtreme - For medium to large companies requiring redundancy for outbound Internet access e. g. Thin Clients. • WARP - For companies hosting internal servers, requiring reliability & redundancy for inbound and outbound traffic. • Multi-Path VPN (MPVPN) - Bonds multiple VPN paths for up to three time the redundancy, and nine time the security. • Multi-Path Frame Relay (MPFR) - Bonds frame relay networks from multiple providers into one seamlessly connected network at the customer site, giving customers total control of the reliability and efficiency of their networks. • IPVPN - Bonds multiple managed and CPE based VPNs in to one single seamless WAN. No BGP or NNI programming is needed. Prevention
PLANNING
Planning • Risk Analysis • Spending • Assets • Formal Plan • Team • Testing • Team • Training • Assistance
Risk Analysis • Mission Critical Systems • Audits • Business Priorities • Stakeholder Interviews • Downtime Timeframes • Redundant Systems • Disaster Levels • Diagrams Planning
Spending • How Much Is Enough • Costs of Downtime • $1 M/hr Major Industry Average • Senior Management • Awareness / Tactics Planning
Assets • Mission Critical Applications • Data • Servers • Storage • LAN/WAN • Telecommunications • Desktop/Laptop PCs • Remote Access • Business Processes Planning
Assets - Telecommunications Planning Services from Choice Network Solutions • Define Critical Business Functions • Conduct Financial Analysis • Design Disaster Recovery Plan • Conduct Tests of Effectiveness • Analyze Results • Define Areas of Concern Planning
Formal Plan • Ownership • Publishing • Updating • Distribution Planning
Formal Plan - Outline • Introduction • Business Impact Analysis • Recovery Strategy • Disaster Recovery Organization • Emergency Procedures • Plan Administration • Appendix Planning
Testing • Formal Tests Corporate Wide • Test Redundancy / Failover • Test the Plan with Rehearsals • Quarterly Team Meetings • Vendor /Partner Plans Planning
Team • Disaster Recovery Team • Responsibilities • Communications • Formal Procedures • Training Planning
Training • Various Seminars / Conferences • Disaster Recovery Institute • Certifications – Associate Business Continuity Planner – Certified Business Continuity Professional – Master Business Continuity Professional • Association of Contingency Planners Planning
Assistance • Consultants • Red Cross • Government Agencies • Vendors • Customers Planning
IBM Global Services Raymond Kearns – BCRS Sales Agent Business Continuity and Recovery Services • • Backup and Recovery Options Assess and Improve Recoverability Protect Critical Business Processes Assess Disruption Impact Continuity Services Managed Security Services E-Business Management Services Planning
RECOVERY
Recovery • Components • Prioritization of Work • Communications • Human Factors • Insurance • Lessons Learned
Components • Data / Apps Backup • Offsite Storage • Backup Power • Fire Prevention • Alternate Facilities • Other – Spare Equipment – Offsite Processing/Systems – Manual Services Recovery
components - Recovery Services Marc Langer – President Recovery Point Systems • Offsite Storage • Disaster Recovery Hotsite (end-user hotsite with high speed access) • Web Based Solutions (online disaster recovery solutions) • Secure Hosting Services (hosting, mirroring, hardened facility) Recovery
components - Data/App Backups • Applications & Licenses • Data Tape Backup • Across the Wire Backups • Live Offsite Storage • Maintain Onsite/Offsite Recovery
Novell Ramesh Pattni – Senior Strategist • Secure Access • Portal Services • Net. Ware Backup / Mirror • Clustering • Central Storage (i. Folder) • Distributed Offices Recovery
components - Offsite Storage • Vendor Services • Items to Store Offsite – Data – Copy of Applications – Documentation – Contact Lists – Inventory Lists – Disaster Recovery Plan Recovery
components – Backup Power • Probably Number One Risk (cause 45% of all data loss) • Protect / Provide Power • Servers and Infrastructure • UPS to Generator • Sizing Backup Requirements • Consult an Engineer Recovery
components – Fire Prevention • Fire Detection • Fire Suppression • Computer Room Policies • Sprinkler Systems • Halon Phase Out • Alternatives to Halon • Consult an Engineer Recovery
components - Alternate Facilities • Hot Site • Cold Site • Service Bureau • End Users • Temp Space • Remote Access • Mutual Aid Pact Recovery
Prioritization of Work • Planned Focus • Mission Critical Systems • Business Priorities • Service Levels • Manage Manpower Recovery
Communications • Integrate into Formal Plan • Decision Making • Information Dissemination • Vendors / Partners • Customers • Employees • Public Relations Recovery
Human Factors • Food • Water • Rest • Housing • Stress Recovery
Insurance • Property Loss & Liability • Disaster Coverage • Business Interruption • Replacement Cost Recovery
Lessons Learned • Formal Review Process • What Went Right / Wrong • Document Actions • Integrate into Plan • Prevent Future Impact Recovery
APPENDIX
DRP Related Websites NPA Community Site www. npa. org then Community link Global Portal for Business Continuity www. globalcontinuity. com Disaster Recovery Institute www. drii. org Association of Contingency Planners www. acp-international. com Contingency Planning Research www. contingencyplanningresearch. com Mid Atlantic Disaster Recovery Association www. madra. org Disaster Recovery Journal www. drj. com
DRP Resources Federal Emergency Management Agency Emergency Management Guide for Business & Industry www. fema. gov/pdf/library/bizindst. pdf Small Business Administration Disaster Assistance www. sba. gov/disaster Disaster Recovery Yellow. Pages www. disaster-help. com Disaster Recovery Plan Template www. e-janco. com/drp. htm Disaster Survival Guide for Communications Networks www. cmpbooks. com ISBN: 1 -57820 -117 -9
DRP Article Links Other Good Sources of Articles CIO Magazine www. cio. com Network Computing www. nwc. com Information Week www. informationweek. com Search Networking www. searchnetworking. com
Vendor Presentations and contact info from the vendors are online www. npa. org/chapters/dcmetro/drp. htm
PEER INTERACTION
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