NASK RESEARCH AND ACADEMIC COMPUTER NETWORK Collocation

NASK — RESEARCH AND ACADEMIC COMPUTER NETWORK Collocation at the NASK Collocation and Hosting Centre

Contents § The collocation service § What are the collocation service benefits? § A description of the Collocation and Hosting Centre § What collocation services does NASK provide? § Why use NASK collocation services?

The Collocation Service Collocation NASK customers can install their hardware at the NASK Collocation and Hosting Centre. Collocation services are the lease of infrastructure or installation space in NASK's server room where customers’ equipment can be set up and operated in guaranteed, proper working conditions. Dedicated Hosting NASK also offers dedicated hosting services, i. e. the lease of NASK's own hardware (a physical server) installed at the Collocation and Hosting Centre.

What Are the Collocation Service Benefits? (1) § Lower Internet access costs, without having to invest in expensive active hardware (servers or telecommunications equipment) § Lower expenditure on devices that sustain power supplied to telecommunications equipment § Lower service management software costs § Lower costs of training and keeping personnel that supports the organization's own wide area network § Lower costs of employing technical personnel that supervises hardware 24/7/365 § Lower hardware service and maintenance costs

What Are the Collocation Service Benefits? (2) § Lower data backup and archiving costs and elimination of expenditure on necessary hardware and software § Ensuring optimized environmental conditions for telecommunications and data equipment § Ensuring physical and data security § Ensuring data transfer rates tailored to the organization's needs § Enabling the transformation of investment costs into operating costs, which leads to tax economies

A Description of the NASK Collocation and Hosting Centre n Access Control and Physical Security • • n Environment • • • n Physical Security Closed-circuit television system Alarm system Access control Raised floor Air-conditioning Power supply Fire fighting system Collocation cabinets Data Transfer • SDH / PDH channels • ATM and FR channels • Internet access

What Collocation Services Does NASK Provide? (1) n Collocation • • n Administrative Access • • n Rackable 19” cabinets up to 42 U, 900 mm and 1000 mm deep Collocation of standalone servers Collocation of the customer's own cabinets Collocation of ¼, ½ or the entire cabinet (lockable) Access to collocated devices 4 times a month (4 hours in total), 24/7/365 Console access from a temporary working room next to the server room. (Customers have a monitor, keyboard and mouse connected to their devices and a computer with access to the Internet) Data security • • Access security and control mechanisms (Access Control List) Separation of inbound traffic at the LAN switch level (Private VLAN)

What Collocation Services Does NASK Provide? (2) n Customer Hardware Handling • • “Remote hands” • n Monitoring Failure Repair Time • • • www, ftp, pop 3, smtp (e-mail), snmp (management, password required), icmp (ping). • • restarting devices, device startup and shutdown, cable connection and disconnection, changing optical discs in drives. • Maximum failure repair time — 8 hours (applies to failures of NASK's infrastructure, in particular: power, air-conditioning, and connection failures). Failure Notification • • e-mail and SMS or e-mail and fax

What Collocation Services Does NASK Provide? (3) n Traffic statistics • • Online access on NASK webpages Daily, weekly and monthly reports n Availability and bandwidth usage reports n Data backup • • n 4 GB for the basic service More space can be leased as well Data archiving • On DVD's shipped to the customer

Collocation Service Packages BASIC SERVICE n Power outlet: ~230 V n Access security and control mechanisms (ACL). Separation of inbound traffic at the LAN switch level (Private VLAN) n Physical access to the Centre: 4 times/month, 24/7/365, 4 hours in total IP address: 1 IP number Ethernet (10/100) port: 1 port Failure notification: e-mail and SMS or e-mail and fax Monthly bandwidth usage statistics (MRTG) Monthly hardware network availability reports (www, ftp, pop 3, smtp, snmp, icmp) Remote hands (total: 1 h/month): device startup and shutdown, cable connection and disconnection, changing optical disks in drives Failure repair time — max. 8 h Data backup storage space: 4 GB n n n n CHARGES INCLUDED IN THE COLLOCATION SERVICE PRICE

Collocation Service Packages KILO package added to the basic service Power outlet: ~230 V Power strip: 230 V, 6 outlets Physical access to the Centre: 4 times/month, 24/7/365, 4 hours in total IP address: 2 IP numbers Ethernet (10/100) port: 1 port Remote hands (total: 1 h/month): device restart, startup and shutdown, cable connection and disconnection, changing optical disks Data backup space: 4 GB MEGA package added to the basic service Power outlet: ~230 V Power strip: 230 V, 6 outlets Physical access to the Centre: 4 times/month, 24/7/365, 8 hours in total IP address: 4 IP numbers Ethernet (10/100) port: 2 ports Weekly bandwidth usage reports (MRTG statistics) Weekly hardware network availability reports (www, ftp, pop 3, smtp, snmp, icmp) Remote hands (2 h/month in total): device restart, startup and shutdown, cable connection and disconnection, changing optical disks Data backup space: 8 GB GIGA package added to the basic service Power outlet: ~230 V Power strip: 230 V, 6 outlets Physical access to the Centre: 4 times/month, 24/7/365, 12 hours in total IP address: 8 IP numbers Ethernet (10/100) port: 3 ports Daily bandwidth usage reports Online access to traffic statistics on NASK's password-protected webpage (MRTG statistics) Daily hardware network availability reports (www, ftp, pop 3, smtp, snmp, icmp) Remote hands (3 h/month in total): device restart, startup and shutdown, cable connection and disconnection, changing optical disks Local network setup for collocated hardware Backup space archiving on DVD's shipped to the customer once a week Data backup space: 16 GB

Collocation Service Prices — Additional Services Service Standalone server collocation Lease of Collocation and Hosting Centre space for own cabinet Additional power outlet: ~230 V Additional power strip: 230 V, 6 outlets Additional, planned, physical 24/7/365 access to the centre, per-hour price Additional, physical 24/7/365 access to the centre on demand, per-hour price Additional IP address Additional Ethernet (10/100) port Access to password-protected online traffic statistics on a NASK webpage (MRTG) Bandwidth usage reports: daily weekly Hardware network availability reports daily weekly Additional data backup space per 1 GB “Remote hands” for each started hour: device startup and shutdown, cable connection and disconnection, changing optical disks in drives Creating a local network for the collocated equipment Archiving and delivering customer data once a week (on a specified day) — per 1 disk Archiving and delivering customer data (on demand) — per 1 disk Full customer server administration by NASK personnel

Why Use NASK Collocation Services? n n Compliant with the highest physical security and environmental industry standards Redundant systems (data transfer, power, air-conditioning, backup) High-grade transmission equipment that ensures uninterrupted availability Options to collocate up to 42 U devices; ¼, ½ or entire cabinets; standalone servers or customer's cabinets n Trained, competent personnel n 7/24/365 access to the Centre

Why Use NASK Collocation Services? n n An extensive range of added, customized services Customer equipment monitoring with automatic e-mail, text (SMS), and fax notification n A broad range of services included in the standard price n A choice of individual services or service packages n n A choice of data transfer pricing models (for the guaranteed bandwidth or transferred data) Competitive collocation service prices

Collocation at NASK