My Future Max. Malov@agilians. com Tom. Boonen@agilians. com
The Agenda Introduction The Market = Need for Business Agility The Challenge = Agile Business Architecture --- 15’ Break --The Solution = Smart. Way Platform Your Move = Become an Agility Hacker
The Market = Need for Business Agility
2010: 12. 5 BILLION
2020: 50 billion
Leading to Potential Economic Impact By 2025…. Mobile Internet of Things Cloud Technology $3. 7 – 10. 8 TRILLION $5. 2 – 6. 7 TRILLION $1. 7 – 6. 2 TRILLION …from the proliferation and adoption of connected devices Source: Mc. Kinsey Global Institute, “Disruptive technologies: Advances that will transform life, business, and the global economy” 6
New Times, New Context Titel van de presentatie 8 Classificatie
More Complex Future Titel van de presentatie 9 Classificatie
Technology Rises as Key External Factor
The Agenda The Market = Need for Business Agility The Challenge = Agile Business Architecture --- 15’ Break --The Solution = Smart. Way Platform Your Move = Become an Agility Hacker
The Challenge = Agile Business Architecture
Business Pressures vs IT Constraints
Systems Architecture System of Engagement System of Intelligence System of Record System of Analytics
The Evolution of Enterprise IT Systems Database Focused of Record Systems of Engagement User Experience Focused Run the global economy Engage hearts and mind Mission critical information Mission critical relationships Challenging to learn and use Challenging to Secure Even tougher to change Build to Change
The Evolution of Enterprise IT Systems of Record Desktop Systems of Engagement Mobile Data Center Cloud Individual Social SW License Saa. S
Systems of Engagement Source: Systems Of Engagement Demand New Integration Solutions — And A New IT (Forrester Research)
Systems Architecture System of Engagement System of Intelligence System of Record System of Analytics
Business Architecture
Business Architect adressed Aspects and Models
2 1 Oops Our Organisational Design dates back more than 100 years • Functional division of labour provided efficiency—but the price was inflexibility • “You can have any color car you want, as - Henry Ford long as it’s black. ”
Component Business Model Titel van de presentatie 22 Classificatie
Successful Organisations Focus on Core Processes Vertical/ functional Functional/process Process/functional overlays From traditional LOB management Service/process organization To process-based management
2 4 Componentized Approach to Business Operations • The enterprise is a set of components that are networked together, • which leads to greater focus on mission essential functions • coupled with enhanced organizational flexibility Component Structure Onward Network Alignment = = = = = Benefits of Component Driven Organizational Structure • Delivering Effectively on the Mission • Aligning capital and operational investments with business strategy of the organization • Allowing the organization to be more adaptive and respond quickly to changing market needs
Business Component Analysis • The enterprise is mapped out as a set of categorized business components • Heat map highlights components for analysis based on criteria such as gaps and efficiency • Enables approaches to understanding how the business can be improved Business Administration Directing New Business Development Relationship Management Account Planning Business Unit Tracking Sector Management Relationship Management Product Management Account Administration Executing Sector Planning Staff Appraisals Controlling Business Planning Product Directory Branch/Store Operations Sales Planning Marketing Campaigns Product Fulfillment Financial Control and Accounting Fulfillment Planning Portfolio Planning Compliance Sales Management Product Administration Purchasing 25 Servicing & Sales Fulfillment Monitoring Reconciliation Credit Assessment Sales Credit Administration Customer Service Collections Product Fulfillment Document Management Customer Accounts General Ledger
Business Architecture
SOA Solution Layering Leveraging the SOA Reference Architecture B 2 B Services atomic and composite Service Provider Service Components Packaged Application Operational Systems Atomic Service Custom Application Composite Service OO Application Registry 27 Governance Composition; choreography; business state machines Data Architecture (meta-data) & Business Intelligence Business Process Qo. S Layer (Security, Management & Monitoring Infrastructure Services) Integration (Enterprise Service Bus) Service Consumers Channel
Map Your Components on Your Flow Titel van de presentatie Classificatie
Process Drill Down to Business Activity Titel van de presentatie 29 Classificatie
The Agenda The Market = Need for Business Agility The Challenge = Agile Business Architecture --- 15’ Break --The Solution = Smart. Way Platform Your Move = Become an Agility Hacker
The Solution = Smart. Way Platform
Work smarter, not harder !
Easier Said than Done Your Job is Never Done Only 24 Hours/Day Systems Do Not Help I’ld Love To See My Family … this day/week/…
Drivers for Smart. Way Initiatives Efficiency: Improve Performance Compliance: Standardize Processes Quality: Reduce Errors & Exceptions Primary Secondary Agility: Responsiveness to Customers & Markets Integration: Connect IT & Operations Networking: Integrate with Suppliers & Customers 0 10 20 30 40 50 60 70 80
Succesful Organisations Focus on Core Processes Vertical/ functional Functional/process Process/functional overlays From traditional LOB management Service/process organization To process-based management
Collaboration is Key Developers Rest of IT Collaboration between Knowledge Workers and IT Is The Huge Opportunity Business Participants
Smart. Way Working Actors Finance and Ops Executive Management Account Administration Risk Management Teams Customer Service Smart. Way Events Decisions Model and Automate the Optimal Behavior of Your Organisation Systems
“Business As Usual” Begs for Smart. Way Customer Service Account Administration Finance and Ops Executive 6 Management 1 3 1 2 3 Invoice Reconciliation Teams 4 2 5 4 5 6 Unstructured tasks and communication (paper or email) Inefficient working environment spans systems Inconsistent prioritization Incomplete or inaccurate data flow between systems Lack of real-time response to business events Poor Visibility Into Process Performance
Smart. Way Working Actors Finance and Ops Executive Management Account Administration Risk Management Teams Customer Service Smart. Way Events Decisions Model and Automate the Optimal Behavior of Your Organisation Systems
Smart Consistent Collaboration Business Process Receive Order Human Task Implementations 1 st Review Task Assign Work Complete 1 st Review Start Process 2 nd Review Task Final Rev. Results Assign Work Complete Create ad-hoc Task Create Review Summary Reply Info Request Task / Results Assign Work Complete
Smart. Way capabilities • Modeling Customer Service Finance and Ops Account Administration Executive Management • Monitoring • Automation Risk Management Teams • Governance • Optimization • Rules • Information • Cases • Events • Integration • Collaboration • Analytics
Efficiency Benefits Benefit Example Eliminate Manual Data Entry Reduction in time to add a new employee record into the HR system from 9 hours to 10 minutes Reduce Process Cycle Time Reduction in compensation processing timing for sales reps from 33 days down to 7. Reduce Manual Analysis/ Routing Elimination of 80% of the manual work previously required to route invoice exceptions to the appropriate resolution teams.
Effectiveness Benefit Example Handle Exceptions Faster and Better Evolve process from saving 5% of distressed shipments to saving 70% in saved revenues. Make Better Decisions Better review process results in € saved in billing dispute write-offs that would formerly just been processed because the process was poorly controlled. Consistent Execution Customer satisfaction improvement to 92% based on proactive tasks that help ensure the home loan process executes better and faster
Agility Benefits Benefit Example Faster Regulatory Compliance Change customs related processes within 90 days to comply with new federal regulations for better shipping visibility. Support New Business Models Ability to change shipping partners within 10 minutes in core process allows manufacturer to change primary shipper every quarter – based on best bid provided.
Agile Reduces Risk & Saves Money Model-driven tooling Functionality Complexity Collaborative development $ Iterative deployment $ Completeness $ $ $ Plus: Faster cash returns Project Initiation Time Targeted BPM Outcome
Work smarter, not harder ! Agile Methods, Tools and Practices to ease your management
Your Move = Become an Agility Hacker
Your Roadmap to Join Us Technical Presentation on 17/11/2016 Qualification Homework Technical Hands-on Workshop (Qualification Required) Interviews and Selections
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