MULTILINGUAL COMMUNICATIONS (MLC) “Driving business growth through exceptional leadership” Presented by Sarah Schuh General Manager - MLC
AQUENT LLC n Founded in 1986 n Privately owned n n The world's largest staffing and consulting solutions provider to the creative and marketing sector. Over 80 Offices globally in 18 Countries – – – n North America - Over 50 offices across North America with Global HQ in Boston Europe – Paris (2), Munich, Hamburg, Barcelona, Amsterdam, Manchester, Warsaw, Prague with European HQ in London Asia Pacific – 25 offices across Asia Pacific with Asia Pacific HQ in Sydney Recent Acquisitions include Sakson & Taylor
AQUENT MLC n Prior to 2000 n n Strategy change 2000 n n Translations were offered at local level through Aquent network MLC was established as it's own profit and loss centre as small in-house Operation Global strategy since 2005 n n Multi-site Operations n n Global Sales Offices Acquisitions Facts and figures
HOW DID WE ACHIEVE OUR GROWTH? It was a case of “to the drawing board” and looking at what we needed from: n PEOPLE “The art of choosing men is not nearly so difficult as the art of enabling those one has chosen to attain their full worth” Napoleon Bonaparte n PROCESS n TECHNOLOGY n EXCELLENCE
PEOPLE “… people are the most important asset turns out to be wrong. People are not the most important asset – The right people are!” Jim Collins - “Good to Great” “If you don’t recruit and select great people… you won’t have great employees. And without great employees you won’t have a great company. ” Dr John Sullivan Professor of Management San Francisco State University “People don’t leave companies – they leave leaders. ” Greg Savage – Aquent International CEO
PROCESS What is it we are trying to achieve? What do we need to support the processes and operate efficiently? Who needs the processes? n Who do they impact? n What level of flexibility is required? IS THE PROCESS NECESSARY?
TECHNOLOGY What are our considerations? n Value for money - actual cost not the issue n n Market knowledge n Product quality n n Customer Support Technical know-how Flexibility n n n What can our partners do to improve our business? Is the product flexible and allows for customizations? Return on Investment? n What can we realistically expect? Who are our main partners?
EXCELLENCE “Excellence is the unlimited ability to improve the quality of what you have to offer” Rick Pintino - Head Coach of the Boston Celtics
SUMMARY “Leadership is the tree. Your people are the healthy branches. Reputation and results is the shadow. ” Greg Savage – Aquent International CEO
Thank you for listening!
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