Multi Channel Sales Order Management: Store SAP Best Practices for Retail
Purpose, Benefits, and Key Process Steps Purpose Multi Channel Sales Order Management: Store scope item is a B 2 C (Business-to. Consumer) scope item and works within the store using the MIM (In-Store Merchandise and Inventory Management). In other words, the customer is a consumer (in this case, without a master data record), is in the store, and wants to buy certain goods. Benefits Easy to use interface Full integration in SAP Retail Access to central master data Key Process Steps Creation of customer master Order for a specific customer Direct delivery to customer or to store © 2014 SAP SE or an SAP affiliate company. All rights reserved. 2
Required SAP Applications and Company Roles Required SAP Applications SAP Enhancement Package 7 for SAP ERP 6. 0 Company Roles NWBC role for In-Store MIM Retail Store Manager © 2014 SAP SE or an SAP affiliate company. All rights reserved. 3
Process Flow Diagram Multi Channel Sales Order Management: Store Check User Parametres Execution Process Step Alternate 1 Alternate 2 Customer Individual Procurement via Third Party Create Sales Order with Collection Note Create a Third Party Order Request for Stock Optional Posting Goods Receipt Generate Purchase Order on Basis of Purchase Requisition Create Standard Order with an Unknown Customer Enter Incomig Invoice Generate Invoice from Sales Order Generate Customer Invoice Incoming Payment in FI Print out Invoice on Screen Retail Store Manager View a Purchase Requisition Pick up Goods © 2014 SAP SE or an SAP affiliate company. All rights reserved. 4
Summary of the Scope Item The scope item “Multi Channel Sales Order Management: Store” contains processes which are for the Business-to-Consumer case in connection with the relevant In-Store Merchandise and Inventory Management. © 2014 SAP SE or an SAP affiliate company. All rights reserved. 5
Alternative 1 – Third Party Order Customer Individual Procurement via Third-Party order • An unkown customer comes into the store and wants to buy a specific catalog article • Catalog article means, the store has a catalog from the vendor containing all relevant data such as price, size, weight, delivery terms, delivery time etc. • The article is not on stock at the store, is not created in the system, and has always to be ordered directly from the vendor. • The store employee creates a Third-Party order, the vendor delivers directly to the customer. He sends his invoice to the Central. • In the store the customer invoice will be created. The customer pays the invoice at the store. © 2014 SAP SE or an SAP affiliate company. All rights reserved. 6
Alternative 2 – Sales Order with collection document • An unknown customer comes into the store and wants to buy a specific article • The store employee checks if article is in stock • Because the article is large and bulky, it is stored in the warehouse. • The customer is given a printout of the sales order and takes it to the cash desk. • After the payment, the customer takes the receipt to the warehouse to pick up the goods. © 2014 SAP SE or an SAP affiliate company. All rights reserved. 7
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