Multi Channel Sales Order Management Mail Order SAP

Multi Channel Sales Order Management: Mail Order SAP Best Practices for Retail

Purpose, Benefits, and Key Process Steps Purpose Multi Channel Sales Order Management: Mail Order describes a Business-to-Consumer (B 2 C) scope item. You sell your goods to your known customer(s) (with master data record). After the down payment from the customer receives, the delivery and transport order with goods issue will be created / done. In addition to sales order processing functions, this scope item also includes the customer billing document and account receivable clearing. Sales Order variants like Rush Order and Third Party Order are also shown in this scope item. Normally the order is created outside SAP ERP, e. g. in SAP CRM. Due to the fact that there is no SAP CRM System connected, the scope item shows the creation of Sales Order in SAP ERP. Additional functions like availability check, cross selling, payment method, price determination, etc. are done during order creation in SAP CRM and are not part of the ERP scope item. Benefits Sales order creation with down payment functionality in SAP ERP is a simple possibility to handle down payments in the mail order business. For different Sales Order handling the variants like rush order and third-party order are also available. Key Process Steps Creation of Sales Order with Down Payment Order Confirmation Posting of Customer Down Payment Sales Order Release Creation of Outbound Delivery / Availability Check in background Creation of Transport Request and Goods Issue Creation of Customer Billing Document Account Receivable Clearing Alternative: Rush Order Alternative: Third-Party Order © 2014 SAP SE or an SAP affiliate company. All rights reserved. 2

Required SAP Applications and Company Roles Required SAP Applications SAP Enhancement Package 7 for SAP ERP 6. 0 Company Roles Retail Store Manager Retail Sales Person Retail Warehouse Manager Retail Warehouse Clerk Billing Administrator Accounts Receivable Accountant General Ledger Accountant © 2014 SAP SE or an SAP affiliate company. All rights reserved. 3

Process Flow Diagram Sales Order with Down Payment External System, e. g. SAP CRM Credit Limit Check Sales Order (Mail Order) Availability Check Print / Send Order Confirmation Release Sales Order Post Customer Down Payment Billing Administrator Accounts Receivable Accountant Sales Administra tor Sales Order (Mail Order) Retail Warehouse Clerk General Ledger Accountant Create and print Customer Billing Document © 2014 SAP SE or an SAP affiliate company. All rights reserved. Automatic Clearing of Account Receivable Create Outbound Delivery / Availability check in background Create and confirm Transfer Orderwith Goods Issue 4

Process Flow Diagram Alternative Rush Order External System, e. g. SAP CRM Credit Limit Check Availability Check Rush Order Retail Warehouse Clerk Billing Administrator Sales Administrator Rush Order © 2014 SAP SE or an SAP affiliate company. All rights reserved. Create Customer Billing Document Create and confirm Transfer Orderwith Goods Issue 5

Process Flow Diagram Alternative Third-Party Order External System, e. g. SAP CRM Credit Limit Check Availability Check Third-Party Order Retail Warehouse Manager Retail Store Manager Sales Administrator Third-Party Order © 2014 SAP SE or an SAP affiliate company. All rights reserved. Display Purchase Requisition Create and confirm Transfer Orderwith Goods Issue Create Customer Billing Document 6

Multi Channel Sales Order: Alternatives A Sales order is a customer request to the company for the delivery of goods or services at a certain time. The request is received by a sales area, which is then responsible for fulfilling the order. Mail order with down payment : Merchandise will be collected or rather delivered after customer has payed in advance. Rush order: Merchandise will be collected or rather delivered immediately and invoiced afterwards. Third-party order: Merchandise will be delivered directly by the vendor to the customer. The ordering enterprise invoices to the customer © 2014 SAP SE or an SAP affiliate company. All rights reserved. 7

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