MTAC Work Group Report Service Assessment For Destination

MTAC Work Group Report Service Assessment For Destination Delivery Unit (DDU) Drop Shipped Packages 1

MTAC Work Group Report Issue Today for Packages e Point to point service measurement e Tracking system e Passive machine scanners e Active hand-held devices 2

MTAC Work Group Report Issue Until e More elements are linked e More packages are coded Need to Assess Service for DDU Dropship e First and last steps in the process e USPS total responsibility for service 3

MTAC Work Group Report Desired Results Work: e Jointly with parcel shippers, consolidators to assess performance to goal of 100% next day delivery To: e Achieve through understanding of mutual operations e Determine most effective information interface e Investigate alternate methods for assessing “age” of mail e Methodology should maximize “passivity” e Minimize attributable costs 4

MTAC Work Group Report System Objectives e Good measurement system for Fall shipping season e Refine through FY 2003 e Basis for performance assessment in FY 2004 5

MTAC Work Group Report Parcel Select Service Performance e System started June 8, 2002 e Reports e USPS reports through Web. EIS e External access through Internet e Focus on Quality e Ensure accurate 8125 scans e Validating the quality of mailer files and process 6

MTAC Work Group Report Parcel Select Service Performance e Shared Service Performance Reports e Common Web reports that will be used by customers and postal managers for service analysis and discussions e Approach is used for Confirm and now for Parcel Select e Parcel Select includes parcels dropshipped to BMCs, SCFs, and delivery units 7

MTAC Work Group Report Parcel Select Service Performance e Two Ways of Measuring Performance e By service commitment e BMC – 3 delivery days e SCF – 2 delivery days e DDU – 1 delivery day e Percent delivered by day e Data views by cumulative percent or percent by day 8

MTAC Work Group Report Parcel Select Service Performance e Service Calculations Based On: e Mail entry documentation (8125) scan e Delivery point scan e Delivered e Attempted e Undeliverable as addressed e Forward e Return to sender e Dead mail 9

MTAC Work Group Report Parcel Select Service Performance e Data Available by Organizational Level: e National e Area e Cluster e BMC service area e 3 -digit e 5 -digit 10

MTAC Work Group Report Parcel Select Service Performance e Data Views: e Week e Accounting period e Quarter e Year e Service metrics are reported based on the week of the first delivery point scan e Reports produced the following week 11

MTAC Work Group Report Obstacles (which can be hurdled) e Only three participants at this time e Package count matching 8125 manifested volumes e Break out by consolidator's customer 12

MTAC Work Group Report Sample Reports – Step 1 Customer first selects Report Type 13

MTAC Work Group Report Sample Reports – Step 1 Consecutive choices based on previous selections 14

MTAC Work Group Report Sample Reports – Step 1 3 - 5 sub-steps possible in report selection process depending upon report 15

MTAC Work Group Report Sample Reports – Step 1 Only the “active” selection is bulleted and bolded 16

MTAC Work Group Report Sample Reports – Step 1 Report type and data selection now complete 17

MTAC Work Group Report Sample Reports – Step 2 Report period in Postal terms followed by date range selection 18

MTAC Work Group Report Sample Reports – Step 2 Final selection is data display 19

MTAC Work Group Report Sample Reports – Service Report Download Easy download into Excel allows customer to customize report 20

MTAC Work Group Report Sample Reports – Report Definitions Explanations for customer same as those for internal use 21

MTAC Work Group Report Planned Enhancements e Identifying 8125’s with mismatched volumes e Allowing for specific customer mailing assessment e Assess time between attempted delivery and actual delivery 22