MORE ABOUT E-MAIL & BUSINESS CORRESPONDENCE
What is exactly? Inquiry Enquiry Offer Request Proposal Quotation Have you ever write email or business correspondence using those forms?
Inquiry or enquiry: Personal email to a colleague Asking some information Official request of information on a specific product or service From a company to a company, leading to a transaction
Inquiry – Enquiry: is often used in business English, Subsequently, it is written: In formal or semi-formal English Never in informal language
Never use ! Hi, what’s up, cheers! Best wishes!!! Impolite, inappropriate for business correspondence. RGDS, BST RGDS, THKS! TQVM, x 3 GOODS TO BE SHPD… Never use abbreviation in business correspondence, even for internal use or to a colleague.
Exercises 1. A. From: Yvonne Felltham. To: Tracey Cook Subject: Fax to S. A. Importers Pls Fx pgs 24 – 6 of ur current ctlg to Mohammed Kassim, Dir. S. A. Importers Ltd. Riyadh. (Fx #+966 134981). Ref. tableware – nw lns. No need for cvr ltr – jst wrte “As Requested. I hope this is helpful. YF” on transmission form. Many thks. Yvonne Felltham – 17 th Sept 2012. Rewrite in a more professional form.
Exercises 1. B. Fax British crystal ltd. Glazier house, green lane, derby de 1 1 rt To: From: Fax No: Subject: Date: Page/s: Please write the fax to Mr. Mohammed Kassim as per Yvonne Felltham’s instruction.
Exercises 2. A. Answer from Mr. Mohammed Kassim. You are his assistant; your assignment is to write the inquiry to Yvonne Felltham from his notes. “York” range is avail. bfr end Oct. ? Approx. Sales fig. For “Cambridge” range in other MKTS? Bristol” range avail. in Green? (Can’t read fax) “Durham” range – dishwasher proof (Can’t read fax)
Exercises 2. A. Dear Yvonne Many thks fr yr fx. Jst a fw frthr qstns: Mohammed Kassim Director S. A. Importers Ltd. Al manni way, ri yadh Saudi Arabia M. Kassim@saimo. co. sa
Vocabulary Noun Verb Adjective/ Adverb An Inquiry To Inquire To reject, to deny A Requirement To Require To allow, it’s not an obligation A Request An email To thank Grateful To offer A Quotation A reply Antonym
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